tl;dr: Pickup area is opposite of the drive-through window, order ahead if you don't want to wait. I came here to pick up an online order and it was pretty smooth, around 10 minutes or so from when they knew I was there to when I got my order. The online pickup area is at one of the four numbered spots opposite of the drive-through window. I missed these signs initially and went through the drive-through at first. As you might have noticed, we're still in the middle of a pandemic and this location doesn't seem to be running with a full supply chain or staffing right now. If you show up at the drive-through and don't already have an order, it might take longer than you're willing to wait to get some chicken. As far as my food it's about as you'd expect from KFC. My extra-crispy was crispy, the sides taste like standard KFC sides, and the food was the right temperature. Side note: The potholes in the drive-through have now been fixed, or at least weren't anywhere that I noticed them. read more

I came to leave a bad review... then I saw this KFC already has 1.5 and honestly I should've checked before coming. Food was terrible, service was even worse. I'm not even going to waste time explaining it all. If you still decide to go here, that's on you. read more

The Mac and cheese chicken bowl was barely warm the the nuggets were really small. I wanted to return it and they told me they couldn't do that and maybe I should have gone to Popeyes. Rude and condescending. read more

I thought I would give this KFC another try since I have complained to their corporate office 6 years ago. I thought that they would have improved but they have not improved. Last month and yesterday I ordered 2 different times and it's the same thing. The original chicken pieces and tenders have no seasonings at all. They were very bland. The only good thing about the chicken pieces and the chicken tenders was their texture was good. The chicken tenders and pieces were still cold. The other things like their potato wedges were good, but not seasoned at all either and the coleslaw was good too. They need to learn how to season their chicken. I am going to call corporate again and maybe they will improve this time. read more

Went to get the kfc honey bbq wings that are supposed to be like the originals and this is what I got on hot wings. read more

KFC - Supposed to be the honey bbq wings that were recently brought back. - Fast Food Near Me - Saugus, Massachusetts

I mean one and a half stars is kinda a sin for this place, I haven't really ever had bad enough experience I've remembered going to this place and I've been dialing into this same location for almost 20 years at this point. Drive thru is usually pretty chill but I never see inside in the game anymore. Foods usually always solid tho, tenders forreal. Counter people usually some chill Saugus ppl tryna make a dolla. read more

Chicken is still very good. Its also extremely expensive and tiny. Why hasn't this place reopened their dining room after covid?

I went to KFC on RT 1 Saugus. The food was horrible and way over priced. They also changed the recipe for the Breading, it's horrible and the oil they use for frying is terrible. read more

Stopped by here to get food tonight about an hour ago and whoever was working the drive through should find a job that's not in food service. I did not get the guys name however he was so rude, when taking someone's order the words "what do you want" is not the way to talk to a paying customer especially when I came off polite. He then waited to tell me that they were all out of biscuits till he brought the food out and didn't ask if I'd like to substitute it for something different. read more

This KFC on route 1 in Saugus, MA puts their old heat-lamp-shrunk chicken in the bottom of bucket orders and covers them with freshly cooked chicken to get rid of them... They are essentially duping customers and ripping them off so they don't eat the loss of chicken that would be rejected by customers if it wasn't hidden in the bottom of their buckets... Suggest avoiding this particular KFC because management has obviously instructed their employees to pull this BS on customers... read more

The service is top tier and the two people in the front helped me with everything 10/10 service made my first time trying this amazing would do again I did this for the free milk shake read more

Marlin, the manager here, has the WORST customer service I have ever experienced. I tried to place my order and pay for something separate. He told me he refused to do that and said if you have a seperate order, I would need to drive back around to place another order. Mind you, I tried to go in, but the doors are still closed. If I could give this place a 0 stars, I would. So rude, and the food was awful. Thanks, Marlin, for being such a jerk. I will never go to that KFC again read more

Ok. Food was ok. Chicken was great but the wings were so small. It was all bone. But I am commenting here because the customer service was horrible. Slow but the hammer was NO NAPKINS WE JUST RAN OUT!! Really no napkins. Management didn't know they were almost out. They have a Target store next door and a Walmart down the street. GO GET SOME NAPKINS!! I spent $28 for my order and couldn't get a napkin. read more

Oof, the ads got me and we decided to get KFC before the playoff game and what a mistake. The location wasn't super busy as there were 2 cars in front of us. When it was our turn to order, it took forever. Static and finally we asked if anyone was there and the employee taking the orders told us to wait a minute. If they didn't have the barrier I think we would have done a u-turn and left because we didn't have a great feeling with how rudely he responded to us and how slow the service suddenly became. We ordered a large popcorn chicken, a large mashed potato and a three piece meal. It came pretty fast and seemed a bit expensive to me (which was surprising as in the ads things are presented as much more reasonably priced). Got home and the food portions were ridiculous. The popcorn chicken box was just over half filled. The three pieces were not large - one looked like it came from a Cornish hen instead of a regular sized hen. Only the mashed potatoes looked right. As for taste - ugh, yuck. The popcorn chicken was way over cooked and most "pieces" were just breading with no chicken. The three pieces of chicken barely had any breading and it certainly was not crispy. Soggy might be a better word to describe it. The biscuit was good. The potatoes were okay if you got the gravy part but seemed gluey and over heated at the bottom. Very disappointing meal. We certainly won't be back to this location or any KFC location again. read more

An hour before to close and don't have nothing to offer to the customers! No chicken no tenders

For the love of all things good. FIX THE POTHOLES IN YOUR DRIVE-THRU!!!! Lol. There are like 8 of them and they are dangerous! It damages the cars, no joke. Other than that, popcorn chicken is OK. read more

Please find other location. This place always gives me bad experience. Last time ordered on line ahead of time. Got there on time but they said they just made it. And I have to wait for it like walk ins. What's the point of ordering on line. Had to wait for extra 40-45 mins from the time I supposed to pick up. They said they re so busy. But there's no car in the parking lot. What's wrong with management here? If they wanna keep the business, pls improve yourself. So we could come back again. Not just come here and get pissed off every time. read more

The food I received was horrible chicken was dry and tasteless they also got my order wrong on all of my items I have given this location more then 3 times to get better but no luck I am done So please save you money read more

I had such a craving for chicken. I hadn't had kfc in years and decided to stop and get a family mean for me and the boys. We got the extra crispy 8 piece. The crust was like a rock. It was completely dried out. It was obvious that it had been sitting there for quite a while. We ate what we could but it was terrible. The kids peeled off the skin and tried the chicken but in the end I cut up what I could and have been feeding the chicken to the pup. Also.... (nothing to do with the food) but whoever decided to paint and brand this building missed the mark in a big way. Top to bottom dark red with no color contrast or lighting. At night this build turns invisible and doesn't feel inviting in the least. read more

Friend stopped by this KFC (as a surprize) on way over to pick me up Chicken Little Sandwiches, knowing how much I love them. He was asked to pull aside and did, waited 17 minutes. Young guy came out and handed him a ripped bag with sandwiches close to falling out, that were totally cold. He asked if he could please get warm ones since he'd been waiting so long now and they are a gift. Ended up being a real issue as the worker didn't want to deal with it. Hey- KFC-- If you don't have the manpower to run this store- CLOSE it. Jeezus, honestly this is my 3rd or 4th seriously horrific experience with this location. When my friend got here, sandwiches were slightly warm but no pickles / mayo, no napkins either (all were specifically asked for in the order). SIGH...... Popeyes just got three new customers. read more

The chicken batter was still not fully cooked and they had no indoor access.. was not a good experience for me and my family while visiting the area for a spring break trip. To top it off All of us were sick after a few hours of having the food and cut our trip short because of that. read more

Just got 3 pieces meal, and all three is mad salty and well too dry. Will never go back again.

Definitely not good food no taste bland chicken mashed and buscuts also the best thing was the lemonade

Poorly managed. No original recipe chicken at 6 pm on a Friday night. I asked how long it would be for another batch, the answer was 30 minutes. I left. read more

Staff was very polite and professional but when I arrive home I found out that all four of my chicken little sandwiches didn't have pickles on them. read more

Horrible service. The people who work there are rude, never give you the right food and plain mean. Even over grub hub or uber eats they never give you the right order. How hard is it to read like come on read more

This is the WORST KFC around. For the second time in two days, they left me in the drive thru. No "hold on one second" nothing. Just silence. They are open and all the lights are on. There is no sign saying "microphone out of service. This is ridiculous. They are open. It's noon. This is busy time. Hire better people to run this restaurant, you're located on a fucking highway. read more

KFC - the dashboard of a car with a digital display - Fast Food Near Me - Saugus, Massachusetts

I came 15 minutes ago to pick up an order for grubhub customer. i was told to wait in the parking lot someone will bring me the order. 10 minutes later car's have came and went through drive through placing their orders and receiving it. And I'm still waiting outside. i pulled up to the drive through to ask whats the hold up. the manager wilfredo came up to the window and argued with me that I have to wait or can cancel the order. he was very rude and nasty. terrible customer service don't recommend read more

Common... how tf kfc gonna have 1.5 stars? It's delicious. And fairly priced. This location isn't that bad either. Not the fastest service at all but they're nice. I like the young Latino guy who is the manager I think. They always are hooking up a free dessert too. But yea this one is a little slower than most hahah read more

I genuinely cannot understand why this doesn't even have higher than 2 stars. I ordered a 12 pc meal along with a Chicken Colonel Sandwich, and although it took longer due to me asking for Grilled Chicken, they compensated us with a free Lg. Drink, a free Lg. Mashed Potatoes and an entire free cake! The chicken itself was quite delicious. Juicy, flavorful and almost as good as homemade fried chicken. The grilled chicken was also nice but it didn't seem like it was grilled, more like smoked. The sides range from delicious to meh, but what do you expect? It's a fast food restaurant! The restaurant is also very clean. If you have some time to wait, come here. read more

i want to soak in kfc honey mustard until it reaches all of my individual crevices throughout my body.

My today family meal was perfect. This is the store I get my food. I never had a problem. The food is yummy . Customer service are kind and generous. Today the girl was smiling and helped me with the order. The store was clean. Nothing negative to say. Thank you and keep up with the good work. read more

Went today ordered 8 piece tenders 2 small mashed went to pay 27.00 I said for this the person said he would cut me a deal and bring it down to 21.00 shady person needless to say I drove off without it. read more

If it were possible to give 0 stars, I definitely would. The bathroom toilet was pissed all over, and smelled really bad. The table we sat on, was sticky, and seemed like it was not disinfected all day.... all week possibly #germs #coronavirus. We were told that supposedly we did not hear them say our number, but in reality the number was never said. Matter of fact, if the number was said, they knew who mad the order, and were staring right as us. #poorcustomerservice. Now, in regards to the food, the biscuit was chewy as hell, the cookies were FROZEN. YUP FROZEN. They didn't have plates... at all, nor did they have sauce, the most important sauces, ketchup and barbecue.. what kind of fast food place is this? I recommend NOT coming to this place at all. #staywoke read more

Horrible--even for fast food. Upon walking in and approaching the counter, I waited almost 2 minutes before someone came up to the counter. A man (the manager?) finally walked over and asked if I was all set, and I began ordering. He stopped me, told me to wait, and someone would be right with me, and he went back to reading his computer print out. He didn't do anything to get anyone to help me...just stood there. About 30 seconds later, a girl (I'm pretty sure she was high) finally walked by, he asked her to take my order, to which she shouted at him "No SHIT." At this point, I decided I would be calling to complain to the manager the next morning. Despite being appalled by the language, I requested my order for a 20-piece hot wings. Her response was "No," then she turned around and shouted back to the kitchen asking of they had hot wings. The kitchen yelled back they had just sold a 20-piece, so obviously they were out. She turned back to me and said (with attitude) "If you still want 'em, its gonna be at leas' 10 minutes." Not only did she use offensive language, but she was a total bitch to me. Why did she not just say "I'm sorry, we're all sold out, its going to be about 10 minutes if you'd like to wait." ?? Probably because this is the worst KFC ever. I've never had good luck with this KFC--same for the Taco Bell next door. Now, I'll probably never go back to either (since they are both owned by the same franchise). Best bet is to just go to Kelly's Roast Beef a quarter mile down the street. Their fried chicken and chicken fingers are nothing special, but at least they are reliably friendly, and the food is decent. read more

I like KFC in General But this place Sucks! They never have what I want, They are always out. The food you do get is Crap! A good alternate for Chicken is Boston Market.... Do Not Eat Here! read more

This place is the worst!! I'm surprised it didn't get shut down I liked the old manager and the old staff before all these new people came in. I ordered a 3pc meal and the chicken was soggy everything else was just gross! I spent 10 dollars on some nasty food I should've went in there and threw my food at their faces!! Go to Haverhill that one is way better, faster and cheaper! read more

Once again this KFC location has been a HUGE disappointment. Two (2) hours & fifteen minutes (15) BEFORE their Posted Close time I was treated as if I'd walked thru the door @ at one minute to closing. Staff was removing products from the line and were NOT dating the product. (Health Code Violation.) There was also the following in the men's rest room. The electric hand drier control button was NOT up to code. It was dangling from the pushbutton's spring . (Exposed electrical wiring.) read more

Place was ok...didn't have everything on the menu but at least the seating area was pretty clean. Food was fresh and not taste like it's been sitting there for a couple of hours under a heater. read more

KFC - The road sign off rte 1 - Fast Food Near Me - Saugus, Massachusetts

You let me score but you screwed someone. I ordered a doublewich meal with mac and cheese and a 6 piece hot wing. Got all that and 2 biscuits, a snacker, wedges, popcorn chicken. When I was leaving noticed the mistake and booked it to the door. Hell I wasn't going to give it back for it to be trashed, should have tried, with some of their employees mental capacity they probably would have re-served it. read more