Where to begin.... So, the line being super long I get out and try and go in. A couple people made a comment- yeah your lines so long people are socializing. Two of the 3 people I spoke with were delivery drivers. WHY ARE DELIVERY people in the drive thru? I'm assuming that they were preordered and just have to pick up right? Give them their own area! I get my chicken sandwich, overcooked, no pickles, no Mayo. My fries cold and soggy. Was I given a receipt? No. I'm stunned. KFC and management should be embarrassed. I won't be back to this one. read more

This review is based off of my experience at this location on 11/11/12 around 3pm While on a road trip I had a MASSIVE craving for some KFC so we drove 10 mins out of our way to come here... Dirty, dirty, dirty this place is a disgrace to the KFC name. I'm pretty sure the employees knew this place sucks because when I asked for a new cup (the tea was soooo bad) the girl at the counter was like...oh yea I know... 8-( So here's the Bad: 1. Soda machines leak and spray water on your hands when filling your cup (Which means that they are DIRTY) 2. Soda splattered all over the floors making a huge sticky mess 3. The trash cans had recently been emptied but the staff didn't bother to close the doors that cover the trash cans so they were wide open and stunk. Now if there is no trash but it SMELLS like trash I'm thinking that there is something hiding just out of sight. GROSS GET A MOP!! 4. The "fresh" brewed tea tasted disgusting. The best way to describe it is if you brewed tea, left it sitting room temp and let the used tea bags sit in the tea all day AND THEN take a drink....yea that's about right. 5. There were chicken bones on the floor in the walk ways. 6. Greasy finger prints on pretty much everything...tables, backs of chairs, windows, counters, table tops oh and you guessed it even on the main entrance door. (Think of that one as a little parting gift on your way out) 7. Food crumbs everywhere. 8. The manager on duty was yelling at the staff back in the kitchen. I couldn't make out what he was saying but if I worked there I would quit. Here's the Good: The dark meat chicken was good read more

I don't think I've ever eaten at a KFC. I grew up in Baton Rouge in the land of Popeye's and I honestly go to Popeyes on occasion to get two things, good fried chicken and to listen to Dr. John and the Meters play over the sound system. It's as close to home as I get these days. KFC tenders, some mashed potatos that seemed instant and no coke? Really? I can't figure out what's up with fast food places that can't give me a coke. I guess they gotta pay their bills to Coke as a business. I may try KFC again but I was completely underwhelmed. read more

I ordered a family sized order today, I usually love KFC. It breaks my heart to leave a 1 star review. By the time It got home and we settled in to eat. About half the order was missing. Best part, when I called, nobody picked up. Great customer service guys. read more

The two stars is a product of this being a chain - as with most, everything a chain makes you can experience better in some other fashion. I wouldn't normally bother reviewing a fast-food chain, but for the sake of the AATX list I've decided to toss in an entry and found I actually had more to say about KFC that I thought. First off, Kentucky "Grilled" Chicken? Really? Sanders must have rolled over in his grave when they started printed the "KGC" buckets, trying to reinvent themselves as a healthier place to eat. For a while you couldn't get "extra crispy" strips, but now they're selling the "new" crunch-box combo that basically reintroduces them. Can't get the Buffalo snacker anymore, but you can still get the regular one. I guess I just don't get it - they should have just stuck to their guns like Burger King did and continue making the food people enjoyed while simply adding the re-vamped grilled recipe to their arsenal. But I digress... As Gary mentioned this particular place is also joined with an A&W Burger, which gives the family a few more options. Additionally, if you eat inside, they have the classic root beer "on tap" for dine-in guests to get their Float on, although I think they stopped providing the awesome glass mugs for people here recently, which used to be pretty cool. Now then - for the Atkins portion of the review. Obviously KFC becoming KGC has opened the door to a lot of meal potentials here - just skip the sides, get a few piece meal, diet drink, and you're good to go, but the unique meal solution I'd like to review in detail is: The (Grilled) Double-Down This awesome meat grenade is two grilled chicken breasts, which act like the "bun", held together by cheese, bacon, and a sauce I can only describe as "awesome sauce". The grilled version supposedly has 3 grams of carbs (sauce I assume) and even the original fried version is a lowly 11 carbs, or a little more than half the 20 allotment on induction. The tradeoff is actually the only complaint I have about the sandwich. You see, batter frying things like chicken tenders and fish actually creates an artificial "handle" for food otherwise solved by a bun or a tortilla. When you remove that golden handle, what you're left with is a slippery situation. KFC tries to mitigate this in the grilled version by tightly wrapping the bad boy in foil, so you can peel back the goodness a section at a time. But this only gets you so far... the grilled version is EXTREMELY juicy so you'll want to make sure that box it comes in is there to catch the drippins. Put it plainly, there's a certain level of care you have to work through when attacking one of these bad boys - unless you're already a handsy person that doesn't mind getting dirty. As an added tip, my buddy Greg foregos the awesome sauce and orders a spicy brown mustard which comes on the side as a dipping agent. Haven't tried it that way yet but he digs it! read more

This KFC is a joke. They were all lit up and supposed to be opened until 11:30. We pulled up at 11:00 and sat at the drive thru for at least 5 mins and no one answered, so we pulled around to the window to be ignored. Will never visit here again ! read more

The worst customer service ever. I went one afternoon and order some chicken thru the drive thru. Got home and the chicken was dry and tasted old. I called the store and spoke with the store manager Natasha who apologized for the inconvenience and said I could come back and get a replacement at no cost just mention her name. I went back asked for the manager and this so called assistant manager named Michael who by the was was very rude to the employees and had no manners toward me the customer. When I told him what Natasha said he told me he would have to verify it and would have to call Natasha. I went to the parking stalls where he told me to park and come in. When I went into the store he we frying chicken. Did not call the manager and was dress inappropriately for a store manager. I will not be purchasing from this store again in life and you should stay away too! read more

This is a very poorly managed location of KFC. I've stopped here many times despite the poor service because it is convenient, but I think today was the last time. I got contradictory answers from the guy on the drive-through microphone and a blank stare from the girl who took my money when I asked a very basic question. I was told I would have to wait six minutes for my chicken strips (despite it being during the peak time when they should have expected the business) but it took more than twice that. Then when I got home, I realized that part of my order was missing. read more

Avoid this KFC. They are not training their employees properly. I went inside, there was stuff all over the kitchen floor. The counter service had only been there two days, he didn't know how to correctly enter or service the orders. We waited over 20 minutes before complaining and finally getting our meals after ordering. The orders were ALL wrong for all of us waiting!!! The new guy didn't even give me ANY Breasts in my Qty 12 piece chicken only bucket EVEN after I complained and had him redo it !!! ...and he smartly didn't give me an itemized receipt so I couldn't go online and complain. Chicken was greasy; will not purchase there ever again. This was the worst experience in the two years I have been going there, but the store has consistently declined in that time frame. Go to Target and get their Fried Chicken... go anywhere else. read more

Had a very strange unclean door and the floor was very sticky, price was good but very doubtful that we will be back... sorry colonel sanders read more

Can't order what they don't want you to have. Ie: hot wings. 10 minute wait, and when I said ok instead of taking popcorn I got a snotty attitude. Last time I got re-fried wings. Why have a product if it can't be bought? read more

My experience at this location was GREAT (it was my first time eating KFC in a year). I pulled into the drive thru, ordered my meal, (there was no line) & received my food in less than 3 minutes. The staff was very friendly as well. Greeted me with a lot of energy, staff was upbeat, & attentive. I will be back. I LOVE their coleslaw. I will not eat it from any other place but here. I read more

Went to visit them on their grand opening. Sat behind 7 cars in drive through. After waiting 45 minutes without a single vehicle moving, I left never to return. They did not prepare their staff for their opening at all. Every time I have passed them, they have a train of vehicles in line that never move. I like KFC but there are other Chicken places around with much much more efficient staff. read more

this is the third time i've gone through the drive thru and i get a greeting and then i try to order and it's silent i'm fine taking my business elsewhere but i hate wasting my time read more

Really disappointed in this KFC location. I ordered a kfc $5 fill up famous bowl. I was disappointed to see when I got home that there was no gravy on it and that instead of cut up pieces of chicken, like the other KFC's put, I come face to face with chicken strips. I wanted a famous bowl for something quick to eat, but instead I'm wasting time cutting up chicken to be able to eat my gavyless famous bowl. read more

Website states you open at 10 am, my husband arrived at 10:35 and you still weren't open. Is that the way you operate a business...I don't think so. read more

This particular KFC or KGC or whatever you call it sucks. I would give it zero stars if I had the option. We rolled up through the drive-thru for a $10 bucket of yard bird and some mashed potatos. When we got to the window the kid taking the money told us they didn't have any chicken ready. WTF? was my first thought but I politely asked how long it would be. Two mins was the answer and I decided no big deal. He asked me to pull forward and they would bring it out to me. 15 minutes later, yes I timed it, still no bird. Cars where leaving the drive thru at a steady pace. I grabbed my receipt and walked up to the drive thru window. I asked the kid if we were ever going to get our food. The manager came over and told him, "It's sitting right here." Our chicken had been sitting next to his register for god knows how long. I asked if it was cold and the kid replied "No it just barely came out" I asked him if he meant "it just came out?" because it "barely" coming out wasn't really an option. Either it comes out all the way or it doesn't, but not "barely" I went online when I got home and left a comment pretty much like this one but haven't heard back from them and I'm guessing, probably won't read more

We had great and awesome service at this location. The cashier at the drive thru named Anthony made our day with his courteous and welcoming demeanor. Personal thanks from us to him! read more

Walked into the restaurant, no server at the counter and 2 employees working drive thru. The manager approaches and tells me someone will be right with me, and walks out the door to help 2 other employees attempt to hang a sign. Wait 3 more minutes, with no one providing any service. I walked out, and took my business next door. Horrible manager, horrible customer service!!! read more

I love KFC but the experience I just had makes me want to never go back. I went through the drive through and sat for 10 minutes trying to get ahold of someone. Finally getting frustrated I parked in the parking lot and got ready to go inside. During that time frame I saw multiple cars do the same thing with the drive through. When I went inside, I asked the person up front if their intercom was broken. He told me no and so I explained to him what happen. I looked at where there was supposed to be people on headsets and there was no one there. The guy up front just shrugged and told me it wasn't his job and then asked if I was ready to order. Really, KFC? Something so simple as having someone do their basic job is apparently asking too much. Even then, a simple sandwich apparently took over 15 minutes. I wish I could say that the place was crowded and that was the delay but there wasn't even that excuse. read more

Going to keep it short this place is bad. Ordered a 12 pieces with sides. The breading was barely staying on the chicken and then the breading was soft not crunchy. Then at bottom of the bucket there were to 2 chicken wings that were hard like a rock. At least the sides were ok. Don't go here! read more

KFC - Fast Food Near Me - Round Rock, Texas

Mm kI must say Tiffany was AMAZING!! GREAT service. Super helpful. Really sweet,she def made my night and my families night. She deserves a raise. read more

Customer service is not good. I ordered thru drive through and after paying, they told me that there will be a 6 minutes wait, "can you pull up to make way for other cars". What?! It could have been much better to tell me ahead of time that I have to wait that long. No freebie to make up. When asking for a refund, the employees and manager do not seem to care whether they want your business. read more

Updated review because today they redeemed themselves with a shorter wait time and polite, extra-friendly staff. :)

So. Like most reviews I must start with TRIPLE CHECK YOUR ORDER BEFORE DRIVING AWAY. The guy who took our order repeated everything 3x over the intercom and was just starting to punch the orders into the cash register as we drove up to the window. He then proceeded to hand is drinks which were dripping with the soda. We got the food (at snail speed) and began to drive away when we decided to check the order. He did not properly seal the containers of gravy, resulting in a puddle of gravy at the bottom of the bags. One of our meals was completely missing resulting in us having to go back in to get it and make a formal complaint. KFC typically does not disappoint, however this location is less than satisfactory. read more

WOW! As of October 12th THEY BROUGHT EXTRA CRISPY CHICKEN back to Austin area KFC!!! FINALLY!!!!!!!!

This place never has anything I order. They say there out of it all the time. No wonder there's so few KFCs left.

I ordered a grilled breast and a go cup with 2 tenders and potato wedges. The Go Cup was free with a drink purchase because I had filled out the survey on my receipt from my last visit to KFC last month. The survey coupon is valid for 30 days, and so I went to KFC today because the coupon will expire tomorrow. They informed me that there would be 14 minute wait for the grilled breast and offered me an extra piece or a cookie. They ended up giving me a free grilled wing and biscuit, which more than made up for the wait. The staff was very nice and friendly and the food was typical KFC, which I think is good. I especially like the grilled chicken and the biscuit, and the prices are very reasonable, even without the coupon. The location is also very good, as it is next to an HEB, so I went grocery shopping after my lunch at KFC. The receipt I received today has another survey offer for another free go cup, so I will likely complete the survey and be back within the next 30 days. read more

Got a sandwich that had a portion of the bun missing. For some stupid reason, I bit into it anyway. It was cold, stale, and tasted like it had been sitting around for a few days. Had to throw it away. Apparently, nobody here cares about the quality of food the customer gets, because the thing looked nasty as soon as I opened the box. read more

this store is across the street from a major computer company. During this winter time we always go by to get their famous chicken pot pies. 3 times in 2 weeks the ignorant mgmt of this store has been un-prepared and has snot had this product ready for lunch. 2 time the reply was " oh we have not thawed them out yet" this at 11:30am!! Today, at 11:20 just before lunch.."yea we are all out." How stupid can one store be. It has been in the 30's here in Round Rock. Ya think it would be a popular item. I'll never set foot in a kfc again. read more

When I arrived at the drive throw window The boy with curly hair made my day 10x better because he was sweet and made me laugh and the food taste good thanks to the cook read more

This is the worst KFC in Round Rock, TX. Because it is a GAMBLE if you won't get over cooked chicken. They put two or three good piece on top while the rest is over cooked. This has happened to me three times. I know the first time should have been enough. read more

First we went to the drive thru and waited forever, then left to go inside and waited another forever. And left to another KFC that was quick. read more

My daughter and I had a bad day so we wanted to go out to eat....we picked KFC close to our house. A big mistake. We ordered two two-piece dinners. Over 12.00 later and at home we discovered no biscuits so just a total of four pieces of small greasy chicken and two mashed potatoes....that's it....we ordered water since we don't drink sodas. We did get some honey for the biscuits we didn't get. The not so perfect ending to our already disappointing day. read more

Drove through and order an 8 piece bucket w/ mashed potatoes & slaw with cake for dessert. The mashed potatoes, slaw, & biscuits were good. But the chicken was old. It must have been setting in the warmer all day. when we got home we found that the pies had been left off our order.very disappointing read more

Possibly the worst food I have ever tried to eat. Got the chicken tender combo - I'm not sure what it was, but I don't think it was chicken. On the other hand, but biscuit was ok once you got past the hard as a rock part. read more

Drive through nightmare. First they didn't have chicken strips ready to go, so they made us pull forward and wait for approx. 20 minutes. This was ok as we were thinking that it would be fresh. Then after we get home, there aren't strips in the bucket... No one at home wanted this chicken. We have all been there, screwed at the drive through... mistakes happen, we understand. I also understand that KFC cannot bring me the correct food, nor would the NFL delay all the games for 30 milutes for me to drive BACK to said KFC to get the correct food. This is the problem, after calling them, to ask if they would simply reverse that sale on my credit card, they refused. As a business manager, this is something that we do on a daily basis. They acted like it was MY fault they messed up my order, and refused to correct it. I asked to have the manager/owner give me a call, and they either didn't pass along the message, or the owner doesn't care about customer satisfaction. Best of luck to the future of this restaurant with ZERO customer satisfaction service. read more