Wish I had read the reviews before I ate here.. most KFCs I visit to eat are very good customer service. Not this one. Where is management at? Was in for lunch.. after waiting for 15 minutes for my order I was told it would be another 30 minutes because they didnt know they were out of pot pies. Nothing from a manager at all so they changed to a bowl. A different teenager looking lady sets my food down in a bag (my order was for dine-in) and says ooops sorry about that. Horrible service.. I come to KFC because usually if they mess up something they provide good service.. not the case here. They are oblivious. read more

Fast food. Really? What a fiasco! Drive through was backed up. Have them pull around so you're not 5 deep in the drive through line. We ordered original chicken. Unsure if that's what we got. It was over crispy and salty. When you order a larger mashed potato, that's what I expect. Not a large container half filled. The potatoes were runny and not hot. Not good at all. read more

Service is bad, mods yell at workers in front of customers, the only pleasant thing about it is the GM Ashley she was very helpful and made every mistake right read more

This place has new management now, for a while, and it's much better than it was. We visit KFC most road trips just because my wife is related to The Colonel, so we are interested in the chain. This restaurant is one of the better locations for the food, but for some reason the staff seems kind of consistently grumpy. read more

Tarah was a great help .appreciate her help. fast on time. I'd go back for the service

We were on the way to Moab and made a pit stop here for food and gas since Richfield has the cheaper gas on the way. This KFC is combined with Taco Bell, so you get the best of both worlds. Although I got Taco Bell as well, I was intrigued by the Nashville Hot Tenders on the menu, so also ordered that. Unfortunately, all we got were plain tenders with hot sauce on the side. I'm confused... so I looked up what it should look like and the sauce is definitely supposed to be covering the tenders. Definitely disappointed that I didn't get what I wanted. Plus, it was a bit pricey. I could've had 3 crunchwrap supremes instead. read more

KFC - "Nashville Hot" Tenders with Fries Combo. - Fast Food Near Me - Richfield, Utah

Chicken was good taste perfect not too salty. Employee also nice i will come back next holiday

On the way to Salt lake, my boyfriend and I stopped here for a fill up meal. P the service was good and I thought that it was pretty standard kfc, although I will say the chicken did not seem the most fresh. However, it was still crispy and good and so were the fries, mac and cheese, and biscuits. They gave all the sauces required, and overall I thought it was a good KFC experience and filled my craving. read more

they are open till 11 pm, and we put in and paid for an online order around 10:15 pm tonight. my husband went to pick it up, all the open signs are on, and theres a group of teenage employees inside talking. They don't pick up the drive through, so my husband went to the window. a teenage girl told him they are closed, he says he was charged. she says you would have to take that up with kfc and told him to leave. calling to speak with management tomorrow. worst customer service we have ever experienced!!!! they need to fire all of those entitled little kids and get real management in there. read more

Bathroom and as disgusting. The toilet hasn't been cleaned in days and the trash can was overflowing.

Wow I was so disappointed. There were 4 in my group ordering. I got a 2 pc chicken and thigh meal with Mac n cheese. The Mac n cheese cup was not full. The chicken was disgusting, it was over cooked and greasy. I received no fork and no butter honey for my biscuit. The price was ok if you are wanting greasy over cooked chicken. Then one of the others got an 8 pc tenders. Not as bad as the 2 pc meal but just ok. Price a wapping $18.49. I was the price on the receipt and could not figure out was that charge was for because I knew everything else that was order was around $8. So I went to the web site and learned that yes 8 pcs of tenders were $18.48 and many of the menu items were over prices in my opinion. So because of disgusting food and overpriced tenders I will never return to this KFC. read more

got into town around 830 pm looking for a quick bite. KFC doors were locked at 855pm even though doors said open until 10pm. workers were taking drive thru orders but after driving 5 hours just wanted to sit down and eat not in a hotel or car. I went to winger's instead and spent $40 without tip since your business had clearly hit their target for the day on dine in business. If hours of operation need to change, maybe have MOD type up a nice note and put it on the door letting your patrons know so they don't feel like they're not welcome in your establishment. thank you Jon B read more

Staff very friendly and our food was hot. The I my thing that sucked was the drive-thru line. Their dining room wasn't open but that was okay. Our order was right and the food didn't disappoint. Nothing really bad to say about this location. read more

How can there be at least 5 people working, no one behind me, and the order was wrong for three reasons? SPICY chicken, which I asked nicely for, MAC N CHEESE not mashed potatoes, STRAWBERRY lemonade listening skills people. I was intentionally clear when I spoke. Y'all can do better my friends. At least it was warm. read more

I used to come to Richfield looking forward to having lunch at KFC. When I come in person, unlike the other posters here, I have always been totally satisfied. Every. Single. Time. And the staff and management know this, I don't hide it. However.... Now we have this pandemic garbage going around. Ok, CoVid-19 is bad. Grant you that much. However, the head cold is also a corona-family virus, IIRC, and last I know both are distributed in the same manner. Ok, this mean it did not grow any arms or legs, it does not fly around baring it's fangs saying "boogie woogie woogie!" trying to capture you. No, just perform the normal sanitary chores like is supposed to be done. That's all. And I *WILL* go nose to nose with the Health Dept. if the disagree with that. And every time I have been to KFC since this CoVid garbage became an issue, KFC is either drive-through OR curb-side service. And in both instances I have been unhappy with my order. There is, literally, something wrong with my order each and every time. Every. Single. Time. So why go when I can't get my order like I want it? Because when I am in there in person, they can see if I am happy or not. If not, I can always go to the register and get it fixed. At drive-through or curb-side, not possible. And drive-through is the worst of the two. I can't wait until this fake pandemic that was drempt up by gutless panic-mongers is over so I can get myself an award-winning lunch from KFC (like they used to....)! read more

We stopped by for the first time at 4 PM on a Saturday. There was a line in front of us but we wanted some chicken, so we ordered the 8 piece meal. We were in line for about 10 minutes when we finally arrived at the window, the window girl said we only have original recipe chicken and no extra crispy! They should have said this when we ordered it! The girl said they could substitute it with original or we could pull around front and wait! I asked how long it would take and she had to ask, but came back to the window and said 16 minutes, so they made us wait about 13 minutes so far and hadn't even started extra crispy chicken yet! We settled for the original chicken and then we're told it would be 28 dollars! then it took another 5 minutes for them to put the order together, which to me meant they had no intentions of pleasing the customer! The owner should read this and take notice! I will try you one more time, but if you don't have extra crispy ready when I order I will take that to mean you never cook extra crispy chicken, report you to corporate and blast you on every space available on the internet! Customer service better come back to your KFC! read more

HORRIBLY SLOW SERVICE! 7-8 employees working and it took them 10 minutes to take our order.

Stopped off here on the way from Vegas to Moab. Conveniently located off the freeway. Plenty of parking. Clean restaurant/bathroom and friendly cashier. Gas locations nearby. There is one more city after Richfield which is the last place to stop for over 100 miles if you're headed east. read more

I had to go out of my way to find this establishment's yelp page but I did it because I am so disgusted with this place and the meal that they served me that it has actually scarred me from eating KFC since. During our cross country trip to Los Angeles, my boyfriend and I stayed overnight at the Fairfield inn. After battling hail on the mountainside, we got into Richfield around 11pm and were starving. KFC sounded great so we drove over and got a couple meals. When I got back to my hotel and opened up the food, ready for the crispy, moist chicken, I discovered that what I got was not fresh, crispy chicken but old, like real old, chicken that had clearly been dropped back into the fryer to make it fresh and crisp again. Well, it didn't work--the chicken was oily, discolored and tasted terrible. We threw it out because it was completely inedible. Congrats this is quite possibly the worst fast food experience I've ever had. Thanks KFC, you've ruined fried chicken for me. read more

No stars... our order is constantly being screwed up and then when you give the kids a chance to make it right they treat you terribly so needless to say DO NOT EAt THERE!!? read more

workers are very rude and gave us the wrong order. food was great. i got charged for food i didn't want. pretty fast line. the worker said "shut up" into the mic while taking my order. read more

Hell uva spot. Love it 12 stars. Ordered some chicken that was fried and it tastes delicious the baskets are all so good. Everyone was very nice I wish they had fried rice read more

Our KFC experience in Richfield started off fine. The cashier was polite and efficient. We ordered the $5 mashed potato bowl meal and the $5 two piece, original chicken meal. We specifically requested it well done. It took about ten minutes to be served. The mashed potato bowl was good, but the other meal contained undercooked chicken. We took it back to the counter and the fry cook said he would make us some fresh pieces. Thirty minutes later he brought us four pieces of what looked like well done chicken. Upon opening the box at our hotel and digging in, we found greasy chicken that was still undercooked. Blah! It was THE WORSE chicken we've ever gotten at KFC ever! Also, during our thirty minute wait, we could hear the workers behind the counter swearing and talking trash about others. Seriously, how is this KFC staying open? Save your money and go someplace else. read more

Went in for roasted chicken but they only had a few pieces that had been sitting under lights all afternoon! The place was nasty and dirty, we turned around and left! read more

I've been waiting in line a full 20 minutes. Only to be told that they are out of lettuce on my tacos. If I had 4 wheel drive, I'd go over the berm to Wendy's. T bored that with the new management and staff this problem would be fixed. Nope. Apparently it's an ownership problem. And the time comes to tick on. Only 2 cars ahead of me. This is pretty crazy. read more

The service is horrible. Not enough help to wipe tables off. Counter service is worst i have seen in a long time. Don't even have my food yet and I am vowing to not return for a long time to this lousy service joint. read more

I stopped by tonight to get dinner for my family. No white meat and it would have taken 15 minutes. I will just cook at home.

This resteraunt is not good with their customer service they are slow at serving their good and are more focused on customers that are in line than those that have played and waiting for their food!!!! I've been here for 2 hours and we're still waiting for two chicken strips read more

Good place to get sick slow service poorly prepared food chicken Made me sick mangerDidn't care told me she would have the insurance comp

The staff was very friendly and the store did not have but a few other customers so my food was served promptly. Decided on the KFC menu rather than the Taco Bell. Opted to have KFC's 3 chicken tender lunch box. Keeping in mind I like salt, my chicken batter was nearly all salt, or so it tasted like. Mashed potatoes, hard to screw up. Passed off the remaining contents of my box to my lunchmate. The restaurant was clean. I'm still tasting salt a few days later so next time, I'll burger up at another local establishment. I love KFC, but this place is not making the ol Colonel Sanders proud. read more

This place is not fast food... I think it has taken them on average 45 minutes in the drive-thru every time I have been there in the past year. The food is sub-par at best and my chicken has been dry every time. I even went online to do a survey about 6 months ago and reported that the service and food is not up to par. Sadly Nothing has changed. I wish I would have kept my $35 and ate at McDonalds. read more

I've just come too expect terrible,slow service from this place so I never really eat here. Decided too chance it today, terrible mistake sick as a dog at the moment, which made me realize this is the only place in Richfield I ever get sick from. Must be some unsanitary things going down in that kitchen. read more

I go to this place about twice a month and have never had a problem with the food quality. But I've been shorted on my order the last two times. This time I spoke to the manager and she told me the place is "under new management". After telling her of my issues, she at first seemed like a typical kid with no respect for her job, but later seemed very accommodating. She even offered one of their cakes. When I got my 10 piece take out order home, there were fifteen pieces of chicken in it. I have to say that I'm surprised. I hope they continue upgrading their service. UPDATE: We really have been KFC fans... but no more. The change in management has done serious damage to this restaurant. We've been shorted on two consecutive orders and one of the orders had chicken that wasn't prepared in any way I've ever seen in a KFC, the chicken dry and gritty like it had been dry rubbed after being cooked. We want this place to succeed but it's hard to go back at this point. read more

If you are from out of town DO NOT STOP HERE. This is unlike any other KFC in Utah. For the past couple of years it has been a nightmare trying to get a correct order, items are always missing. Several times we were unable to order side items because the manager forgot to order enough containers. Also , most of the time they're out of chicken. Do your self a favor & go across the street to costa vida ! read more

The trash cans were over flowed and the service was trashy. Customer had to ask for a garbage bag to clean the trash himself.

Don't waist your time going here. It is nasty dirty inside and extremely slow if you go through the drive through. I have stopped here a couple of times and they never have chicken. Always an excuse of why a chicken place is out of chicken. I'm surprised they are still open. read more

Woah what a mess! Filthy with trash on the floor. Hungry and passing through. Needless to say I won't be back. The two girls working were very friendly. My tacos tasted strange. I hope I don't get sick.There is no rating sign in the window. Isn't that a requirement? read more

I went to lunch with my husband. I wanted chicken tenders. They were out. Also out of popcorn chicken I was very hungry so I ordered 2 hard tacos. One of them had enough taco meat. The other had very little. Next to nothing. I was very disappointed with my visit to KFC/Taco Bell. read more

We stopped here and wondered why the parking lot was empty... We found out why.... The chicken was cooked days ago and unrecognizable. The mashed potatoes were like soup. The Men's bathroom was out of order and the women's was dirty. We won't ever be eating at this dump . read more

This place was horrible don't eat here really dirty and the cooks in the back wouldn't quit coughing is was nasty