When I placed my order online, I got an error message saying that my order had not gone through. I figured that since I was in a hotel, maybe the Wi-FI had gone down or something, so I rebuilt my order to place and it went through the second time. When I got to the counter, I found that BOTH of my orders had actually gone though. The young lady at the counter and the manager were MORE THAN AMAZING in correcting the issue and only charging me for the second order. I felt really bad that this had happened and apologized, but the manager was steadfast and told me it was a mistake and not to worry. THIS is the kind of service that gets praise and return orders. Of course I will be back on my next trip. I really appreciate the excellent customer service and I truly hope it wasn't a massive inconvenience for them. I also hope someone got to eat that extra pizza because it was fresh and hot and I would hate to have it wasted. Thank you for being the very example of excellence. read more