This KFC is hit or miss. When it's good, it's good. Staff is friendly and the food is delicious, fresh, and fast. I've been here on a number of occasions and had great service. When it's bad, it's bad. I have been here after ordering on the app and got to the store and the doors were locked. Finally, another worker showed up and was able to get someone's attention inside. The "Manager" informed me they didn't have any chicken prepared and it would be about 30 minutes. I had things to do so I couldn't way (it's why I ordered early, so I could eat and run). I had to contact KFC's support to get my money back as the store offered absolutely ZERO for their mistake. Such a pain due to the staff being totally out of it. I left it at 3 stars as it's mostly good, but good luck if you order in advance and they just don't feel like opening the store. They need the ghost of the Colonel to pay them a visit! read more

KFC - Hot and Spicy Wing Meal - Wings actually had some heat!!! - Fast Food Near Me - Orlando, Florida

Stopped by here just bc we haven't been to one in a while and wanted to give it a try. We ordered the 8 pieces of variety chicken, original recipe with no sides. It took so long for dine in! Around 15-20ish minutes I think? But my bf said he saw the order sitting it just wasn't getting called out. No biggie since drive through had a line. However the chicken when I tried it was horrendously greasy :/ of course it's fried so it's mostly expected, but it was dripping oil. The breading also had become soggy and lacked flavor... we debated over the extra crispy version but regular fried chicken is already naturally crispy usually... not this one!! It was so mushy and unappetizing looking. We were reminiscing about bb.q and Dave's hot chicken the whole time. The only good thing is it was juicy and tender. We also ordered pickup halfway through the meal to take some home to a friend and it took probably an extra 20 minutes standing at the counter. So definitely do not dine in if you're coming here as it seems drive through is prioritized. I get that it's understaffed so it's not easy to get things out quick, but the meal didn't taste that good so there's no redeeming quality here lol. Will definitely go to Dave's hot for all my chicken needs :) read more

KFC - Last chicken piece. Soggy breading ): - Fast Food Near Me - Orlando, Florida

To the person with curly hair and braces - thank you very much for being super helpful. A little bit of a wait but good staff and food, worth it read more

I went an hour before closing and got the "we're pretty much out of everything right now." I'm not buying it... Other than that, I've had a couple decent experiences here. read more

Came in on 5/16 45 mins before close and a female working drive through told us they didn't have any nuggets or fried chicken cooked. We asked how long it would take and she said they will not drop any more food they're only serving the old food they have cooked, we asked why when they're still open for another 45 mins and the girl asked us to leave. How are you that lazy that you can't drop chicken into oil and pull it out lol the chicken isn't even the issue you're rude employee is the issue. How are you going to be rude and ask someone to leave bc you're too pathetic to do your job lmao read more

I wish I could give this place negative stars. That's not typical of me but this is pretty bad. Every time we come here they're out of chicken or biscuits. Isn't that literally the photo on the buckets and on all the window signs lol. What makes it really worse is that they'll let you order, they'll take your payment, and then say "oh we're out of all of that". Then we asked for a refund. They didn't want to give us one, they wanted us to wait 10-15 minutes for them to cook everything when we already spent 30 min waiting in line. Might as well have gone to an actual restaurant. We asked for the kid to call someone over to give us a refund. A man comes over and says he processed a refund but doesn't offer a receipt as confirmation. With the experience being so bad, we asked for a receipt to confirm we did get our money back since we we're leaving without an order. His response is "oh about that, our printer is actually not working right now" Do yourself a favor and drive somewhere else. read more

Starving at 1pm so I made a quick k stop here. Ordered the three piece meal with fries and coleslaw with a soda ($9). Goodness but these herbs always hit right. The lunch was quickly put together and I was kicking the hunger away. Great service and the location is nice and clean. read more

Hey, it's fast food and the bar should not be set so high. This is not fine dining, it is designed to offer a consistent meal at a fair price point. Honestly, I am not a huge fan, but my daughter likes KFC and the staff is accommodating and friendly and it seems the company is trying to rebrand itself to keep up with the times to offer more than either their original or extra crispy. If you like fried chicken, it is a worthy stop and if you are not such a fan of the old tired original recipe or extra crispy, they have other offerings, such as chicken pot pie, chicken sandwiches, etc. read more

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So for a while they never messed up an order. COVID times and unfortunately they often mess up an order. The chicken is always right but it's the side dishes. It's always the sides. Something missing. Or double mashed potatoes when I ordered fries and mashed potatoes. Little stuff but it's annoying. Just need to pay better attention. read more

Really, I think it's 20% my fault for ever giving KFC another chance. At this location the service is the worst. Standing at the counter for several minutes while the employee act like they cannot see you, then having to wait more time to get a fork because there are none on the napkin island, then having to run to the car to get the kids' jacket because they keep the store at 30 degrees, then finding they left several items out of the order and then having to repeat the standing at the counter wait because they can't see me again. Really, go somewhere else. Anywhere else. read more

Been to this specific location two times already for two different orders and both times have had to wait more than 45 minutes for a simple order. you have people here acting like they don't know what to do at their job and just fiddling their thumbs and not figuring out why your order is taking so long. I am currently now at the restaurant waiting a total of 40 minutes for an order. This is absolutely ridiculous. Something needs to be done. This looks like a reoccurring issue. read more

Half an hour to get an online order of 3 pieces meal plus they gave me the wrong side.

I made a mobile order and they took over 40 minutes until I got my food. They forgot my sauces too. The food ok. I wish they would just cancel the order. Never coming back. read more

I eat at The Colonel about once in a blue moon. I refuse to call it KFC or Kentucky Fried Chicken, because it's simply THE COLONEL! I also comment on his wee, beady eyes every time I drive by it, much to the annoyance of my wife. (Reference: So I Married An Axe Murderer*) Sadly for her, we drive by it like 4x a week... minimum. Jokes aside, the chicken is consistent and tasty. Whether you like the OG "Original Recipe" or Extra Crispy or even the slightly healthier Grilled, you will leave with a decent meal. It's not grandma's and it won't blow your socks off, but sometimes consistent and good beats experimenting with some strange. It just depends on your mood, eh? This visit the gal in the drive-thru was super cool. They have a lot more wacky meal deals than I remembered. I was like "I just want some chicken and some delicious mashed potatoes/gravy!!!" and she told me to just tell her what I wanted and she'd make the meal in my order match that. EPIC IDEA!!!!!!!!!! I told her and she rang up some order that somehow provided me with those options for the best price. She even told me to just order like that the next time I come and that they know my best option for what I want. I'll be sure to head back next blue moon! We enjoyed our Colonel. *Stuart: Oh, I hated the Colonel with his wee, beady eyes, and that smug look on his face. "Oh, you're gonna buy my chicken! Ohhhhh!" Charlie: Dad, how can you hate "The Colonel"? Stuart: Because he puts an addictive chemical in his chicken that makes ya crave it fortnightly! read more

My wife and I stopped in after attending the grand opening of a local financial institution; and, we decided to get a couple of "Fill Up" boxes. I tried the Nashville Hot with two pieces of dark meat, a biscuit, and sweet corn. My wife opted for her usual 2-piece, extra crispy with sweet corn and a biscuit. We each got fountain beverages to drink. I like that they have the Sobe zero calorie drinks. The place was very busy; and, the cashier had all of about zero personality, mumbling through the order. But, our dining experience was very pleasant nonetheless. read more

KFC - Nashville HOT!!! - Fast Food Near Me - Orlando, Florida

Waited 20 minutes for my food, they forgot all the sauce I asked for, and the biscuit was old and chewy. Go to another location

Not sure how it can take over 20 minutes to put a 2 person order together but KFC on Alafaya did it tonight. Plenty of chicken fried and ready to be served but to put the chicken on a bun with Mayo and pickles was just too difficult for the crew tonight. Not sure who owns this location but it's the best example of how to provide poor customer service I've seen in years. read more

KFC Chicken Sandwich is delicious and tasty..Tastes much better than that other chick place. BUT KFC fried chicken is NOT cleaned with its feathers still on the wings. Ugh read more

Everything here taste like they would in any other KFC. I honestly love kfc but this place has probably given me the worst experiences I have ever had. The drive through takes about 10-20mins a person. The people on the other side of the speaker sound like they don't know what they are doing. If I had not been suck in front of a huge line of cars I would have left like most of the other cars. When I ordered at seven 7pm they had nothing left but white meat and their original recipe. When I finally got to the speaker phone a woman asked me to wait. I agreed even though I had been waiting an exceptionally long already for the people in front of me to pass. Then after about 10mins a man greeted me on the microphone. I told him I had a coupon and I wanted only what was on that coupon. He was confused and wanted to put me through the motions of actually ordering a meal. I finally was able to go up front and handed him my debit card and coupon. Mind you, this coupon was the only reason I even waited this long. He saw the coupon and gave me the wrong total anyways. I have been here a few times before and the drive through has always been slow. Just go ahead and head inside. read more

What can you say about KFC. Decent fried chicken and chicken strips. Like the mashed potatoes and the chicken little sandwiches too read more

KFC - Nashville chicken. Not bad - Fast Food Near Me - Orlando, Florida

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This place is 3rd world. I was told to into the parking lot to wait for a 3 piece. I waited 25 min before walking in and seeing 6 people playing on their phones. I asked for my order and after 5 minutes a young man reluctantly asked me what i needed. 10 additional minutes later i received my meal. I told them that they were unprofessional and they told me not to bring my " cracker as# back to their store". I will never go back to your filthy, racist store. This is the nastiest ghetto restaurant in Seminole County!+18136929274 read more

I ordered a 3 piece big box meal which normally comes with a breast, thigh and drumstick, or two thighs and a drumstick. I was given three wings that were mostly breading, and the new fries are extremely salty. Not only that but the staff was rude at the window. read more

Very consistent bad quality and service. Need. PDQ or another Chic-fila. Amazed kfc stays in business- yuck

Very disappointed in this KFC tonight ordered through DoorDash they had 20 minutes to prepare our order. When the driver arrived KFC employees told him they don't have enough chicken and it would be a 30 minute wait. The DoorDash driver could not by DoorDash policy wait that long and our order was cancelled. Not sure how a KFC doesn't have enough chicken for a 16 piece family bucket; not to mention we tried calling the store several times with no answer. When they did answer we began to tell them we had a DoorDash order and they instantly hung up on us and did not answer the phone when we tried to call back. Terrible customer service and practices knowing we had to wait 30 minute only to find out we would not get our order. read more

My service here is usually on point. But last night made me regret even coming here for dinner. I understand I came to the drive thru close to closing time, and they had no biscuits. I was fine with that. But then, I received my meal, not only did they fail to give us the sides we asked for. I ordered a 5 piece tender combo and only got 4, along with a few scraps of wedges. It wasn't until I got home to check the food that I noticed, and then I also realized the man at the register failed to give me a receipt. Then I realized he must have done that on purpose so that I couldn't report him to the manager. I understand it's fast food and I'm not here to set the high bar. However, that's $16 down the drain . read more

My wife and I stopped at one of your KFC restaurants # Y300020, 502 S Alafaya Trail Orlando Fla. 407-207-3076. Ticket #3066 We got 2- 2pc meals and 2 Chicken little. They had no chicken. we waited for 40 minutes for 2- 2pc and 2 chicken littles, the worse part we weren't the only ones waiting that long. Another couple were already seated when we got there and they got their food just before us, the manager was treating everyone even his people terrible, a young lady that was taking care of the drive through was trying to help him and she was told to step back. (We saw 9 cars in the drive though when we lift), I will not be treated like that anywhere especially a young man at a KFC. Luis was his name, and he was the manager. If you want to keep your customers, I would look to move someone up and get rid of the punk, he acted like a bully and talked to people the same way. As of now I will not eat at any of your KFC's for the foreseeable time. I did tell Luis that my name was Ed so he would know who was looking to get his job. I might not be anyone, but you had a few other customers leave while we were there and with this guy you will lose more, My wife and I eat out every day and did have KFC on our places until now. read more

I went to get dinner for my family and when I got to the window the cashier name ash charged me then told me to pull up at the door that the food will be right out. I waited 20 min at the door, then I pulled back up to the window and I see the manager on her phone not once she acknowledged me. She finally came to the window 5 min later with the food. The Food was cold I try getting the managers attention and she ignored me. Ash finally came to the window. I explained to her the food was cold so she took the food and threw it in the fryer then brought it back to me and closed the window. The Food was greasy. I try calling ash back by honking, nothing. I knocked on the window several times while the manager was there. The manager walked away. I went inside and I called the manager she hid behind the line as I watched her hide. I called her once again. She finally came around. I told her I wanted to return the food because of the condition of it. She laughed at me. I asked her for her name and she gave me the other cashier's name. Not once I received an apology or anything. She laughed at me the entire time. I waited over 40 minutes for nothing. That is very unprofessional. This is a horrible place. Disrespectful and unprofessional staff. She should not manage any establishment. I do not recommend this place. read more

Nasty I bought a spicy chicken sandwich thank God I opened it to put sauce on it or I wouldn't of seen the girls hair in my food!!! Tie your dam hair back disgusting place,always my luck! read more

Disappointment. Been here a few times in the past but this was the worst. Two of my orders the sides were in different boxes and on another order the wrong side was given. Never really had a problem with this location but I see now that I should've waited and checked my orders. Didn't think I had to and won't have to worry about it in the future. Also I asked for two breast and I got a thigh and a drum. Dark meat ...... man. read more

KFC - The wrong damn thing. I Asked for two breasts...... - Fast Food Near Me - Orlando, Florida

For fast food fried chicken, KFC meets my expectations. The store is very well kept and even though you may come out with a scent of fried chicken, the place is not overly greasy or oily. They have plenty of different meal options (2, 4, 6 pieces etc). I like their mash potatoes and gravy and corn cobbettes sides. They let you choose from white or dark meat. The fried chicken is good for KFC and the location is convenient. They have one of the new Pepsi touch fountain machines which has a lot of variety. read more

KFC - Two piece meal - Fast Food Near Me - Orlando, Florida

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I have purchased food at this location about 6 times over a 4 year span. Each and every time my order was missing food. One of the times they totally gave me the wrong order. Their reasoning is that "I" said the wrong number each time lol. At the location on east colonial, they used the same exact line. Must be a KFC teaching after a wrong order. Goodbye KFC!!!!!! read more

I went through the drive thru the other day at this location. I had a coupon for a family dinner 10 piece(any style chicken) two large sides, cole slaw and five biscuits. I pulled into drive thru expecting a line but there was no one. I told her I wanted all my chicken grilled. She said she had to count the chicken to see what they had! She said they had enough but no biscuits. She said I could have another large side in place. I dont know if I missed the rush but I got there around 645p. I got all the food and the family tore it up. Its defintely good chicken and it made three dinners for us. read more

The service here is horrible.. customer service sucks! They kept talking and laughing people are in line they are leaving. Just horrible

Ok, I don't usually post some reviews as quickly, especially if they rate under three starts. I also rarely frequent chains and fast food establishments. This is a newer location and I had a serious craving for fried chicken. I will start off with the good news. The place was immaculate. Clean tables, stocked condiment bar, and you can see the attention to detail on aesthetics. I was impressed about that. However, I ordered my food and did not have a particularly difficult order. Two meals and zero substitutes. The orders was deleted off the screen after standing around a few minutes. No biggie, I get that, oops. I handed over my receipt after the kid behind the counted tried to convince me I didn't order the meal I described. I pass him my receipt and he sheepishly verifies my order was no longer present. Perturbed but I get it. They now have my receipt which says what I ordered, crisis averted. Until he comes back. With an entire meal incorrect. I'm not trying to be condescending here, but wow. Perhaps it is a new crew but they didn't seem to have a flow going. Only one other party was in front of me and none others in the restraunt. I am not sure how they survive rush hours but I'm guessing it is ugly. I would be willing to test if they were just jetlagged or off their"A" game, particularly since they are the only chicken place in that area. I would not make a trip unless it's been so long since you have seen what a clean fastfood restaurant looks like. The food was what I expected but messing up a simple order twice is bad. read more

I would rather drive out to the wonderful Alafaya location than the KFC location near my home. Never have I ever waited more than 3-5 minutes for my huge 16 piece combo orders. Employees at the Alafaya location are so kind and consistent! Best location !!! Best service! read more