03/10/2026 This was a wonderful KFC unit until about 3 weeks ago. Something changed. Original fried chicken is not supposed to be crispy, but it is now. The cooks have changed or something. We will try a different KFC to see if something has changed area wide, or if this is a specific franchise issue. read more

Almost 1 hour wait for food on a Sunday afternoon. Mobile order, we were going to pick up inside, but the Dining room was closed. Multiple people tried to open the doors while we decided to wait in the drive through. Edit: we pulled up to the drive through and only one person was working the entire store. read more

Worst KFC ever! We ordered the two piece white meat combo with corn and the two piece dark meat combo with mashed potatoes. Both orders were greasy, soggy messes. When I carried it back up to the counter to complain, the manager told me that I had ordered "Original Recipe and 'That's how it comes'". None for me, thanks... I wasn't in the mood to argue for a refund, so I left it on the counter and walked out. read more

I went to KFC, the only one in Marshall,, TX. during lunch on Sunday January 22nd. Both the chicken and fries tasted and looked like that had been cold and stuck back in the grease to reheat. The tea had entirely too much sugar in it. I could not even drink it. Never again. read more

I've been going to this place since I was a kid. This once great establishment used to be a staple for Sunday after church family gatherings. Sad to say this place has become an abysmal shit hole. The employees obviously don't want to be there. They don't want to work and it shows. The signs on the door and drive thru all say 10:30am open for the drinking and drive thru. It's never open and good luck finding the employees. When the place is open the employees are sour and bitching incessantly about having to be there. If you are thinking about opening a business that will be run like shit and poorly run on top of that stop by this place and you'll find the perfect model and employees. read more

If there was a way to give zero stars, I would. Having dealt with KFC here in town for a while, I figured I would give them a chance if they ever got my order wrong, or the service was less than expected. The last three times I ordered from KFC here in Marshall, has been a horrid experience! I ordered through Doordash but it was not their fault. The KFC in town, has become a yuck-fest. When you order Al La Cart, you get half of a wing, instead of a whole one (Which you are paying for...)Chicken so old, you can't even chew, biscuits so dry, they leave chalk marks Orders incomplete, or just plain wrong! Missing Items. I was offered a credit, but NO THANK YOU!!! I tried, but not anymore. NEVER again! P.S.- Doordash should get rid of KFC, and replace them with Popeyes. read more

I love this drive through- Every time I come here the workers are kind happy professional and most of all accurate with my order. They treat me like they really care that I leave there happy. It seams like a little thing but the checkout girl asked if I wanted 2 tens or a 20 as my change. They're just unbelievably nice kind and the chicken sandwiches are higher quality than any chick filet. In a time of dying businesses I'd like to support one that treats me like I matter. read more

Ok let me start with I don't usually eat at KFC we are in town for my fiancés work and I kept seeing the adds for the Mac and cheese bowls and decided why not try it out. I was very pleased the guy who took our order was so nice! We tried their sweet lightning mt dew which was AMAZING then when we got home the food honestly exceeded my expectations! read more

Absolutely the worst!!!! Only idiots work here...don't know the menu and normal items are not available after waiting in line forever. NEVER AGAIN!!!! read more

Figured I would offset some of the grumpy yelpers with a positive comment. I walked in and was greeted by three people. Service was pleasant but not stellar. I am from Marshall originally and know that this restaurant was built decades ago. Though I wouldn't dare go in the restroom it looks pretty good for it's age. I am a little surprised it hasn't been renovated like the other fast food places though. For Marshall this was a pretty good experience. It would not cut it in a bigger city though. read more

KFC - We do chicken (al)right. - Fast Food Near Me - Marshall, Texas

Expecting a tasty fried chicken meal but was very disappointed! The chicken was inedible because it was overcooked and dried out. The fries were also overcooked and hard. The biscuit was not flaky but hard as a rock. This place has no business being open!!!! The Colonel would be sad to know it carried his name. I would have given no stars but had to give one for a review. Absolute worst KFC chicken I have ever had. read more

We stopped at KFC in Marshall Texas on our journey back to Illinois. I give them a 5 star. The meal was excellent. The young man at the counter made a comment he would like to be a manager some day.. I nominate him as a manager. He has the right personality, patience, customer satisfaction, went out of his way to make our experience a excellent dining experience. read more

I have order food four times because my wife wanted KFC. This Marshall TX location is just pitiful for customers service. When you pay 35 to 40 dollars for food you expect to get what you pay for.I had to drive all the way back for two large coleslaws not in the bag.Other time two boxes of chicken nuggets were missing. The funny thing was they dumped plenty of dipping sauces in the bag. Other time I ordered boxes of chicken strips got home and found two chicken legs and a winging the box. All thing shit happened every time I went there. Once I went inside to order to watch two customer walk up to the counter to order to only be ignored by employees and walk out the door.I really don't want to even give to place one star. So do your self a favor and going down the street to Chicken Express or Golden Chick. To be honest the chicken from the Marshall TX Walmart deli is better then the crap you will receive at this place. I hope this helps someone else. Buyer be ware read more

Walked in to order the other day and the lack of professionalism was disappointing. The way that the employees talk to the customers is ridiculous, as well as the wait time of the food. Definitely the last time I'm coming to this location. read more

I have been to this location many times over the years and was truly disappointed by all of those visits. They've had a recent remodel of the building, and I decided to give them another shot. Today's visit was the fastest, most courteous, and best tasting food I have had in any visit to this location. I will definitely be back. read more

Worst chicken I've ever had. Even gas station chicken has to be better than what I got. Paid 9 dollars for old left out chicken that was so dry. Don't ever go here. I thought something was off when I pulled up because Taco Bell's line was long but they had 0 business and it was 6:00 rush time. But decided to give them a chance. Just sucks that I wasted my money on it. read more

Dead bugs were by the window. They charged me for a water as if I had gotten a soft drink. I bit into a chicken and it turned out to be raw. Than a ant started to run across my meal. read more

KFC - I am currently trying to pull the chicken apart - Fast Food Near Me - Marshall, Texas

This store has got to be THE WORST! I swear! If they don't feel like cooking it, your out of luck. It's what they are in the mood to do at this location and not what you order. If you dare go in the hour before they close you might as well prepare yourself for going to eat somewhere else and if you DO CHOOSE to go here, you will get nothing but hatred for inconveniencing them. You can definitely tell they get a hourly wage whether the customer is happy or not because it sure shows in attitude and quality. Do I HAVEEEEE to give them a star? read more

JG score of 4.5/10 (+1.5 for some of the food, 0 for atmosphere, +1 for price, +1 for fountain Diet Dr Pepper, 0 for just average service and +1 for we return once a year) It was our yearly January visit for a Chicken Pot Pie. The best part of this one is its crust but that is probably the best part of any of them. Overall, it is quite tasty and we look forward to coming here. This time we also got the Nashville Hot Chicken Tenders and.............liked them as much as the pot pie! The sauce is spicy but not painful and very tasty= we were almost licking the sauce off the box bottom. The pot pie meal comes with Coke slaw and a chocolate chip cookie and the tenders with a biscuit. The atmosphere is bad. No heat on and it's January. Just seems unclean. Hard for us to say that considering we eat anywhere but not a good feel here.....well, this time anyway. The price is right here. I paid for a Chicken Pot Pie meal with a drink and a Nashville Hot chicken tender meal all under $15! They do have Diet Dr Pepper from a fountain but I almost took off here because it was all out the day we went. Service was okay, not friendly but not mean. We did get our food fast. We will be back. Next January for another pot pie. read more

KFC - Chicken Pot Pie - Fast Food Near Me - Marshall, Texas

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Hubby decided to give it yet another and it was CLOSED, not surprising , we figured it wouldn't be long after Popeyes opened. The food was ok but customer service was the absolute worst. read more

Stood in a line of 1 for almost 15 min. Seems as though at Least 3 employees did not want to help us but rather stand and socialize in the back. After seeing the one person in front of us get their order messed up and 0 acknowledgment of waiting we decided to leave. Placed looked and smelled dirty, also did not even smell like a KFC inside. read more

I am always greeted every time I enter the door, they are always quick and right, the night time cooks chicken is always the best and fresh I love the Nashville famous bowl it's great. The tenders are crispy and always on point. I love this location and since the remodel it looks amazing. read more

Very rude drive through. Cut me off in the middle of my order. Slamed the window in my face. Never said thank you definitely don't recommend this KFC. read more

Love KFC's just not this one. Twice since i've lived here, they've been out of chicken entirely. I forgot how bad it is every 3 or 4 months or so and try it again.and each time its not good. read more

The service is atrocious. By the time you get your food it's like chewing on rubber. The restaurant is quite disgusting as well. Plus if they don't want to make something, they tell you "oh we discontinued that". They've done it constantly but then I go to Tyler and oddly these discontinued items are oddly enough still being served. I loathe this restaurant and wish they would clear house and get people willing to work in public like they are being paid. ..to work in public!!!!!! read more

Terrible service. At 6:30 pm no chicken ready to sell. Whoever manages this place should be fired. KFC needs to take back the franchise and start over. read more