Horrible service. Went there and nobody was inside but me and I stood there at the counter for at list 10 mins. While workers were in there seemingly working g the drive thru and filling phone orders, no one bothered to say a word to me. So I left. I will not be goi g back there any time soon. read more

Really good meal for fast food. My chicken sandwich was a good size, the chicken was crispy and flavorful. It had just the right amount of Mayo and I asked for extra pickles and they actually gave me plenty of pickles. The coleslaw was crispy, and tasted fresh. Overall a good, fast meal. read more

KFC - Chicken sandwich and coleslaw. - Fast Food Near Me - Lebanon, Tennessee

Sooooo KFC is now in the pizza game... kind of... Behold: THE CHIZZA! It sucked. They didn't even bother to melt the cheese, and the pizza sauce had a hint of a chill to it. Barely luke warm. $14 out the door for this combo. Balls. A pizza with a fried chicken crust sounds great in theory, but this failed in execution in just about every way possible. Do better KFC. The service was slow, there weren't enough employees for lunch rush. The same kid that took my order was also working the drive thru. He was nice and helpful, so they get points for that. The manager was sitting in the office during my visit. A fine place to be during lunch rush. The restaurant was fairly clean for the most part. A few dirty tables, restroom was ok. The lady handing out bags wasn't even calling numbers, just what the food was. So everybody was trying to figure out who had what. Turns out just about everybody had chicken. That needs work. Some napkins would have been nice too. Overall doubtful I'll be back to this location. In closing, the Chizza was fairly terrible. (Just look at it) If somebody from KFC is reading this, tell them to melt the damn cheese on the pizzas. The only reason this gets 2 stars is the mashed potatoes and gravy were on point and the kid taking my order was great. read more

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Good original recipe. All I can comment on. My hubby ordered something that he wasn't happy with at all and he won't drive us through again. Blah... read more

Come through the drive-thru a few weeks ago to pickup an order placed by my son online directly through KFC website/app. When we first pulled up we were immediately "greeted" with a gruff "WE'RE CLOSED!!!" It was not yet their scheduled closing time so I let them know we were there to pickup a mobile order. We were then told they were out of chicken wings, breasts, legs, etc. I advised that the pickup orders were for two of their "bowls", to which they responded, "Yeah, we're out of all that as well!" I told them that I wanted a refund then because the order was already confirmed and paid for. They advised, "You'll need to figure that out with DoorDash", to which I told them DoorDash wasn't involved in any way as the order was placed directly with KFC. At this point, I knew I wasn't getting any kind of help, assistance or service from whomever was in the store and behind the microphone, so we drove away and I've been trying to settle things with KFC corporate. Sadly, they have also been unresponsive and not helpful. It's very sad the lack of service these days from so many retail establishments and restaurants. read more

What a disappointment. Had the buffet, no dark meat on buffet. Place is dirty. Would love to see the health inspector find the drink caps under the dispenser. They have been there for quite some time because it is only 1:30 PM. Men's room did not have towels and I felt like I should take a showers after using the men's room. read more

KFC - Trash under the drink dispenser - Fast Food Near Me - Lebanon, Tennessee

I went to the KFC on Cumberland Rd in Lebanon on a Friday evening at around 7PM. I pulleup to the drive through and gave the very listless person on the other end. She told me that they were out chicken pot pies. What? This is what they were featuring. I ended up ordering some chicken strips. The lady at the pick up window was wonderful and the food was warm and tasted wonderful. Why do fast food managers not insist in cheerfully and speaking audibly when greeting customers. This seems to happen all too often. read more

Women working there have a stank ass attitude for no reason. Older lady who I assume is one of the managers is rude to other workers. Other ladies just sitting on phones while there's a massive line. Had to wait 30 mins.. for 8 pieces of chicken (that apparently you can't pick what kind you want such as thighs or wings..). Mashed potatoes and gravy are always good though. Never go inside the place cause it's usually locked so I wouldn't know about the "ambiance". Probably as nasty as yalls attitudes. Y'all just give me a headache. read more

Be sure to check your order before leaving the drive thru or walking out with an order. I ordered 4 biscuits and they forgot to give them to me with my drive thru order until I told then that they forgot them and they brought the biscuits out to me. I also ordered 5 Famous Bowls and 1 was supposed to be spicy and they did not make any of the bowls spicy. read more

Typical LFC, this location is nasty though. Staff is usually pretty rude, good luck getting your order on time and made correctly, and you may or may not get all of your items. I've had to go back to get my child's food before. That will teach me to go For a quick bite instead of cooking my own food. read more

Me and my grandpa happened to stop by Kfc in Lebanon Tn. And asked for a five piece chicken tender meal with french fries and Mac & cheese didn't get my mac and cheese and they asked what kind of dipping sauce and I said honey mustard they didn't give me any dipping sauce either so I would not go here if you ask for something!! read more

My wife and I wanted to grab a sandwich. Pulled in a 7:50 and noticed all the parking lot lites off, but a couple of cars around. I mean it's not yet 8 on a Friday night. Nope lobby locked up so went to drivethru. Only thing they had was tenders. On a Friday night. Both the chick Fil a and the zaxbys literally next door had cars lined around both buildings and lobby busy but the kfc decides to not make food on a Friday night? Just seems an odd manager decision. Even the Popeyes was busy down the street. read more

Everytime I'm here they never have chicken. I just don't understand how you never have chicken at KFC (KENTUCKY FRIED CHICKEN). Quite depressing read more

The Colonial would be turning in his grave. Went to KFC for chicken at 6:00 pm and was told the were out of chicken. How could the KFC be out of chicken so early??? Poor management, can't sell what you dot have. Went to Bojangles and the had great chicken and the same sides... KFC lost a long time customer and Bojangles gained a new one. If a company can't keep their main product in stock the I don't want to do business with them... Did I say poor management!!!!! read more

My wife has lived in Tennesse for 16 years, and this is the best KFC we've had since she's been here. The food was fresh, tasty, and the staff were courteous and very friendly. read more

Got the buffet... its ok... food a little greasy and not enough legs

I won't ever go here again. I placed a 63$ order and got home to feed 8 people only to find I did not get the 12 piece tender I ordered. So I had to drive up there twice wasting my gas. As compensation for this they gave me 4 cookies. Is this really how they handle things? I've worked in the restaurant business so I know it's not hard to get someone's order correct. So I won't be eating here again read more

Worst customer service I have ever seen, even for a fast food restaurant. They forgot half my order and when we went back to get the rest instead of replacing our cold food they told us to warm it up in the microwave and refused to give us a refund either. The place is ran by a bunch of straight up idiots. read more

The service from the people very friendly the food came very quickly . I used the drive through even that was easy the only thing I can think of is the quality of the food was not what I'm use to from KFC read more

Food was good but when I went through the drive thru, it took nearly 30 minutes to get my bucket of chicken brought out to my car and it was at dinnertime when they should have had chicken cooked and ready for the rush hour mealtime. They didn't even offer an apology either. If they had been busy, I could understand it, but they weren't busy. read more

Check your order before you leave and keep the expectations low. No matter what type of chicken I've ordered, it is always dry and tastes old. The quality has dropped even further that I would have imagined, which would explain the year gap in me stopping by. Potatoes are dry, almost powder mix, and if it wasn't for the gravy the food would be nearly inedible. I will say that I wasn't treated rudely, so that's the bonus star, though it would seem that my experience wasn't the norm. read more

So, to begin with, one star, because you must. Staff...rude rude rude rude rude. No welcome, no how may I help you, not even a "what you want?" Setting the stage. Place the order. It's going to be about 10 minutes, she said it in a dismissive way, but I was ok with it. I said I'd wait. No total, no thank you, no kiss my ass. I pulled around, she's standing there with her hand out of the drive thru window waiting for MY money to become KFC's money. By now, I'm getting heated, but I don't show it. She tells me I'm putting you up there. Very sharp tone. Well, now you got my money, I haven't been welcomed or thanked or invited to kiss her ass, and she's ordering me around. So now, I just wanna get my stuff and go. After waiting longer than she said it would be, the shift manager comes out with my food. She apologized, yeah, that helps, the crew person follows her out like she now wants to kick my ass. To top it all off, RAW CHICKEN. I wouldn't be lying if I said I left trigger AF. #NEVER AGAIN read more

The KFC in Lebanon TN is by far the worst buffet I have ever seen at a KFC. My family and I travel extensively and every KFC I have visited has been terrible. If I could give this particular KFC zero stars, I certainly would. The buffet was unkept and dirty with food spilled all over the sides. The food was old with crusts formed on top of the food where it had been sitting for an extended period of time. We left immediately and will never return. I can see why this business struggles. Poor service and old food. read more

Gross... bathrooms are gross, floor is sticky everywhere. After you order, about 10 minutes later when your food is finally ready, they just put it right out in front of everyone else that is waiting for their food, too and everyone looks at each other like "is that yours, or is mine finally ready?" The icing on the cake is that they were completely out of ketchup. Really? Drive over to the grocery store and buy a few bottles! read more

Kfc has been going down hill for awhile. This one the food has gotten worse every time we had it. Last time we got togo food we found a bandaid in it... never going back read more

KFC is not near as good as it used to be. We got a meal to go tonight and when we got home the chicken was greasy and the biscuits were as hard as rocks. They had to have been made this morning and sat all day. We won't be going back. Doug Lebanon, TN read more

They are offering a $20. Family fill up??? Don't bother it's nothing but over cooked wings and legs that are so hard you can't eat them. So I ordered just a 20 piece with NO wings and NO legs, and paid the extra $$ to get it and got home and had the very same thing. 1brest, 1 thigh and the rest wings and legs. Why did I have to pay extra for this? This KFC just keeps going downhill. Every order is wrong and the chicken is way over cooked. We stopped going there for a long time because of this entire problem they have, and after the last 3 times we are not going to stop again. The prices keep going up and the quality of the food goes down. read more

This is a fantastic location. The food on the buffet is fresh. The vegetables aren't mushy like they used to be, the biscuits are moist, the chicken is good, and every position on the bar is stocked with food. The desserts are above average compared to other locations. The restaurant and bathrooms are very clean and everything is well stocked. read more