One of the top fast food chains I've ever been to. Clean facilities. Usually clean dining rooms and drink stations will also be a thing here. But the odd thing is that most customers opt for the drive thru rather than the dine in experience. You can have the entire dining room to yourself on most nights. So bring that large group and don't carpool because there's plenty of room for both. Just be prepared to wait if you take that drive thru tonight. That's not me... read more

To get the advertised special, we had to order through the app. I selected "dine in", not knowing that all online orders get put on the "to go" rack. Chicken was lukewarm by the time I checked on our order and they found it. They also had a BOGO on shakes. The ad said "in-store or online" but the store manager said I had to order online, which I did. This time they put the order on the counter but didn't call it out, so I had to go ask about it. We didn't get a fork and I had to wait on line to get one, since the 4 employees were busy chatting amongst themselves. Lots of work required to get one order. Just sayin'... read more

Love their chicken tenders, and the crinkle fries. The food is always great, no matter which h Zaxby's I visit. The app is easy to use too, and a big time saver. read more

Genuinely SUCK. Will have everything correct on the receipt and STILL get your order wrong, every time it never fails. Deserves nothing more than 1 start. read more

I ordered the chicken sandwich with fries and my husband the tenders, fries and coleslaw. My sandwich was a good size, filling but not so big it's hard to fit in your mouth. The chicken was good and crispy, however the sauce was so salty I almost couldn't eat it, and I usually salt everything but it was overwhelming. The fries are crinkle and we're crispy and delicious. The tenders were good and hot, they had a nice crisp to them and the coleslaw was good, it's a lot like Canes. The orders were very slow , the place only had 2 other tables and the tenders took a good 10 minutes. Overall good meal just order your sandwich with sauce to the side (and maybe extra pickles). read more

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The food here is off brand canes the bread was so cold I thought they took it out of deep freeze the chicken tenders where cardboard breadcrumbs and hope I have been to other locations just as bad and the lines here are terrible there was around 16 employees and half where on instagram and the others were asleep they were so slow just for some Walmart raisin canes that made my gallbladder want to implode read more

THERE WAS A CRAP TONE OF LONG BLACK HAIR IN MY FOOD I WANT MY MONEY BACK . leb tn. and it was also terrible cold and disgusting i want whom ever leaves hair in the food to be fired or chop their hair off so please keep your hair up. thank you read more

We stopped here while passing through on vacation. The chicken strips were really good. I'm not a fan of any coleslaw except KFC, but Zaxby's had really good slaw. We weren't a fan of the soggy fries. The Texas toast wasn't toasty probably because it's in the container with the chicken steam but it had good flavor. Neither one of us likes the sauce but that's just a personal preference. The sweet tea was perfect. All the employees were really nice and the place looked really clean. I'd stop again and maybe try the wings but no fries next time. read more

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Wow! Friday night I was looking for a a place to eat with my husband's 81 year old aunt - so my usual sushi or tacos was vetoed . We started at Chili's - an hour wait, headed to Outback - a hour wait and Waffle House is reserved for Sunday's and Christmas Eve. I guess being as it was prom night - everywhere had a long wait . The staff was friendly but slow and didn't go out of their way to help us through the menu or suggest anything and we're completely clueless when asked basic questions. Being gluten free, there are VERY few "clean" restaurants I can eat at, and they're near non-existent here in Lebanon. So we ventured to the known Zaxby's because I can always get a salad. I ordered the salad and it was a just that - just a sals salad with grilled chicken with dressing on the side - nothing to write home about. Our aunt had the chicken fingers combo; the fries were cold, the chicken was meh (as she left more than she ate) and the wait was longer than it should have been for such a simple order. I guess it's back to Chick-fil-A for this group. read more

mikey and steven are the best employees there. wings are also great just wish they would always put enough sauce on them

Zaxby's is without a doubt my favorite fast food restaurant. Their restaurants actually make me want to sit and enjoy the food rather than just drive through. This Zaxby's in Lebanon is pretty consistently good the few times I've been here. I like getting the meal of 5 boneless wings with their original sauce. This comes with crinkle cut fries, Texas toast and celery. They serve ranch with the wings and if you want the Zax's sauce (amazing) you need to ask for it or if you want blue cheese dressing instead. I'm knocking off one star off of this review because the boneless wings this past time were tiny but they are usually a pretty good size as well. We've also tried their fried mushrooms which sound odd but are great! As far as fast food goes it really doesn't get much better than their nice restaurants, quick service and good food. read more

Zaxbys - Clean and nice fast food! - Chicken Wings Near Me - Lebanon, Tennessee

Egg Rolls were good. Kickin' Chicken sandwich was decent. I didn't realize it was a chicken tender sandwich when I ordered it. Fries were hot. It was a decent value for the price at $11 out the door, but I won't order this again. Popeyes Chicken Sandwich kills them. The restaurant was fairly clean and the service was quick. The menu had changed from my last visit to Zaxbys. Of course they got rid of the Cajun Club and Chicken Zalad Sandwich. That's how I ended up picking what I did, the things I like were gone, they were busy so I picked something quickly, and ended up with this. I just wish it had been a proper chicken sandwich and not kiddie tenders. 3 stars. Decent. read more

Zaxbys - Kickin' Chicken Sandwich with a side of Egg Rolls - Chicken Wings Near Me - Lebanon, Tennessee

Okay, for starters I am not a fast food person. However, I have seen their commercials and signs all over. Being from the north, we don't have a Zaxby's - only Chick-Fil-A. My family and I made a quick pit stop here to grab a bite for lunch. The lady taking our order was super nice and explained different things to us (I told her we had never been there). She never once rushed us even though there were a couple of people behind us. We ordered two kids meals and two signature sandwiches. I love all the drink options. I opted for sweet tea, because well I'm in the south.. why not? My sandwich was SLAM DUNK!!! It was breaded but not overly breaded. It was a hearty piece of chicken with lots of flavor. The side of fries wasn't amazing. They could have been seasoned more, but I was more focused on the sandwich. The place was rather clean as well as the bathrooms. Prices weren't bad. I'd definitely come back. read more

They're store manager is rude. He was rude to his employees as well. This man is an example why people don't want to work. People leave because of bad management. I went thru the drive thru durning lunch time. I didn't get me debit card back with my order. Later I called the store to see if they had my card and they did. I walked in to get my card and the manager was at the register taking a guest order. I waiting. When it was my turn he was rude to me. He need to learn to say hello instead of just standing there looking at me. I mentioned I called about the debit card and the young lady standing behind him turned around. He snapped at her and told her he was handing me. She then tried to tell him where my card was and he wouldn't even listen to her. He found my card and I had my ID out to show him and he didn't want to look at my ID. This is a man who shouldn't be managing people and dealing with guest. I feel he should have looked at my ID as well. read more

Really like the food service is good very polite and helpful.!I am rating this post for the new fish dinner they are having now. It should get a 1 rate. First, it was a kids meal not adult. I should have purchased three to even start to fill my husband. I asked were is the hush puppies that you advertise comes with this tiny fish meal. The reply I got, it's on the fish. read more

Service was rude the girl working tonight 12/12/23 working the cash register got an attitude and was very hateful.

Chicken fingers were VERY disappointing. Ordered online and picked up in exactly 12 minutes as the pickup window stated. Yuck. They were just warm at best and the chicken was RUBBERY. These were not fresh. read more

I was trying to place my order at the drive thru and every time I would say something I would get "do you want anything else ". Finally got my order placed $60 worth of food. At the window I asked for a couple of Zac sauce and was told I am just going to take that out of your change. Not a big deal on the price but give me a break they can't give up 2 Zax sauce? Also asked to make sure the bread on the nibblers were toasted for. Nope didn't happen. read more

Extremely disappointed! I went to pick up some salads for dinner. My wife loves their seasonal zensation salad but asks for the sauces on the side because the salad gets soggy in the distance it takes to get home. Got home and mine didn't have nuclear sauce on the chicken like I asked but was going to eat it anyway. My wife said "they put some sauce on mine anyways" but sat down to eat it anyway. Sat down to eat and after one bite my wife said "omg! My mouth is on fire! ". They had put the nuclear sauce in her zensation salad. I packaged the salads back up and went back. I complained and was met with blasé attitude. "It was just a mistake" was their response. I explained that I had just wasted 50 minutes of my life in getting salads. They remade the salads. Put the sauce on the zensation salad. I think I figured out the problem - they are incapable of following more than one order. Oh and by the way they just gave her back the original egg roll. Want to know how I know?! Because it still had nuclear sauce on it. I usually love Zaxbys but we won't be back for a while. The first salads may have just been a mistake but the lack of concern, giving bad attitude and serving the same nuclear sauce soaked egg roll were intentional. read more

Good tenders people were nice and fries were good and season but it took a little long but not to long that's what messes the five stars

I'm not sure if I just have an off judgement because my entire visit in the entire state of Tennessee has just been horrible, or maybe if it's completely this restaurant. I understand this is fast food. And that is all it was. Fast. Food. Two of my wings were over cooked, bland and dry. There was no ice in the ice machine. The bathroom looked like it hadn't been cleaned since Dolly Partons childhood. The dining room wasn't much better. The employees were rude and didn't care much about service. The lady working the counter looked me in my face while counting out my change to tell me that she needed a nap after the lunch rush.. there were two people in front of me and no one behind me. Another employee, from the kitchen sat down with a customer for a few minutes. One of the customers in the dining room then dropped one of the "zalad bowls" and it shattered and not a single employee ran to help clean it up, they all just stared in disbelief. 10/10 should have went to KFC. read more

We wanted to purchase the new sandwiches that we saw on TV for Zaxby's. My husband went and just pick them up this is what we have , after waiting for them to prepare them,this is half of each chicken sandwich no sauce on either one very little chicken pretty disgusting $12 total no good Zaxby's! Very disappointing! OK update September 20, 2018 after I posted the review I was contacted by the franchise owner she sent us two complementary cards to try again we just went again tonight and they have totally redeem themselves the sandwiches are awesome they're fresh and hot and delicious, They totally redeemed themselves so I'm giving a five star!!! read more

Zaxbys - Chicken Wings Near Me - Lebanon, Tennessee

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I wasn't key on the sauces with that said I have no complaints the chicken burst with juice as you bight into it and it was delicious the toast was extra buttery. I think this place gives canes a run for their money read more

zaxbys is always really good food no matter when you go that's why they're always so busy the dining room looks amazing it makes me not wanna leave and the employees are extremely kind and helpful: atmosphere 5 ,service 5, food 5 read more

POOR Management and Cold food. I ordered the signature sandwich and fries at the drive thru,nobody in front of me and as soon as I pulled to the window they had my order ready,should have known it would Not be freshly made. It was terrible. I filled out the online survey and complained,a lady manager called me she was nice and said they would send me cpupons. I never received a coupon,so called back a few weeks later and spoke to a male manager that was very unprofessional and rude,I repeated my address to him several times as he could not comprehend simple english,he never apologized just said they sent a coupon,they did not,he said they would send out another one,I never got it. If he even sent it,he probably sent it to the wrong address as he was an IDIOT. I'll Never return to this location. read more

Ordered a salad, kids meal, and a six piece chicken tender meal. After waiting ten minutes while four other orders were handed out that were ordered after ours, I asked about getting one extra Zax sauce for my son, to be told it will be an extra .25. Next time I will just go to Chick Fil A, where they respond with how many do you want and don't charge, after having someone wait that spend $25 It's one thing to have a charge for something, but not if you have to wait because you are not fully staffed. read more

SOOOO good. The sauce is delicious! Very clean, very friendly staff! New fav restaurant.

Absolutely impressive! Loved the chicken club and crinkle cut fries. The kids meals are small so if you child has an appetite make sure to invest the couple extra dollars on a regular sized meal. read more

Zaxbys - Chicken Wings Near Me - Lebanon, Tennessee

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I absolutely love zaxby fries and zax sauce. My only complaint would be not getting my sauces when ordering, especially since they cost extra and don't come with every meal. Other than that we enjoy this restaurant very much. read more

I stopped in because my kids were begging for ice cream and, as usual, they did not disappoint! The milkshakes are always delicious with the perfect consistency. Super clean and very friendly staff every time we visit. read more

I was craving Zaxbys fries for lunch. I always receive friendly service and wonderful food when I visit. When trying to decide between Zaxbys chicken and Chick Fil A it's an easy decision! read more

Well I normally never give 5 star, but this was pretty good..bathroom and dining room clean. Food was nice and hot. Really like the decor, doesn't feel like a fast food place.. The staff friendly as well... I will come here again. read more

Great alternative to fried food offerings in Nashville. Portions are appropriately sized vs. many oversized meals.

First time eating at Zaxby's. Food was fresh, hot, and quickly prepared. The staff was very outgoing and friendly. The building was clean and neat. I would recommend any weary traveler to stop and have a great meal! read more

I do not know where to start. This place is the worst zaxbys I have ever been to. 4 free dinner vouchers after an 18 minute wait, bad service, and a terrible attitude at the drive through is hardly going to make me want to return. read more

I love Zaxby's and this particular one is no exception!! The staff is very accommodating and polite. The managers seem to be on top of things. I've NEVER had a bad experience here!! I would recommend this restaurant hands down. read more

I love Zaxby's. However, tonight the service, the unkempt drink bar, incomplete with no ice bad this a complete fail. The wait was exceedingly slow too. read more

Foods great but these kids always forget the dang bbq sauce! Very annoying to get home to see something you specifically ask for is not there. read more