If you walk in the restaurant they make you order on the computer and then only take care of the drive through customers and leave the I store customers standing there. They refuse to have human interaction. I have been standing here for 25 minutes and the girl that was here before me and did actually get her food they refuse to speak to her and give her drink cups that she ordered. They hear us talking about the terrible service and they continue to pretend like we are not standing here. Giving all of us dirty looks like we are the problem. When we asked for an update on the food or a refund they refused and said we don't give refunds. read more

Very very bad service you know what the guy working behind the corner is on call and i told him give my order and he talk very rudely and abusing me this is not good if customer came and you guys behave like this i dont recomend to people to came at this place read more

They are the worst. Dishonest and would never go there again. First of all they made me wait 10 minutes at window for my food. Then the girl came out to the car and said my credit card didn't go through and needed to do it again. When I checked my transaction it showed it went through twice. I showed the manager and he told me it didn't show that on his side and would have to go through corporate. I called corporate twice and they never followed up. Don't trust these people. read more

When it comes to fast food, I'd have to say I have a pretty low bar. That bar has been established over hundreds of fast food stops, both as a child to a father who goes to McDonald's once per day, and as a father to young children who sometimes need a greasy supplement. So when I stopped by this KFC, I'd say all I expected was a quick bite that was reasonably warm. So much for expectations. I've been here two times, and not only are the visitors rare for lunchtime on a weekend, but you can barely find an employee working here when you're standing at the counter or in the dining area. Both times I've come here, the food has taken 10-15 minutes to come out despite very few customers coming in or going through the drive thru. The staff is barely visible, so you'll either wait at the counter for someone to show up or force yourself to order off of one of the "quick order" machines. And when the food finally comes out? We'll I've yet to receive hot (barely warm) food, even though I've dined in both times. Lastly, I should mention that the dining room is also not very clean. The tables were wiped down, but haphazardly at best. We looked around for a table without food on it and had to settle for one that only had a few sticky spots from past orders. I didn't get a tray with my order either, so you'll need to be prepared to make some heavy napkin placemats if you aren't taking it to go. There are plenty of other options near here, don't let childhood nostalgia take over and force you into this one. read more

Food is what you'd expect. Nothing life changing. I do mobile orders most of the time and all of those times, my food isn't ready by the time I set for pickup. When I do come here and order through the drive thru, there is always a line waiting for the drive thru. There's always people inside waiting for their food to be done. I am writing this while in the drive thru. As crazy as it may sound, we have been here for *half an hour* waiting for food that should've been ready 10 minutes before we got here. edit: was here for 40 minutes, and about half of my order is cold. (got a chicken sandwich meal with two fries, a famous bowl meal with mac and cheese, a biscuit and a small order of mashed potatoes.) so I guess you could say we were a little more than annoyed and disappointed. read more

KFC - drive thru line - Chicken Wings Near Me - Iselin, New Jersey

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The absolute SLOWEST service I have ever experienced! Even when ordering ahead on the mobile App! Order is not only not ready, the wait is ridiculous!! read more

Normally good but lately slow. I think they have different employees. Food is still good but service is pathetic.

One of the worst place to go. pick up order and they forgot my tenders. which did not matter because chicken and tenders were horrible. what q waste of money... should get a full refund read more

Nicely placed , right on route 1 !! Nice parking .. lots of parking spots .. I used to love their spicy chicken .. sometimes it isn't as spicy as a popeyyes. Eat it fresh . Mostly I try eating there . If I bring back home , it becomes a bit soggy and not crisp. Service is good . Overall an average experience .. I eat once a while .. good luck to the management ... read more

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Ok.. I'll start by saying the dude that helped me was extremely polite and professional, especially to be so young and at a fast food establishment. So that was a great start. Also the chicken was hella fresh, maybe because I came so early so I got the super fresh grease for the day lol.. nonetheless it was hitting for sure. This was my daughters first time to KFC, so we got both the crispy and the original which she liked, so I'm glad this was a good batch they served up. ALSO, the kfc lemonade was maaaad good. I doubt it's real lemonade and I'm totally fine with that since I don't like pulp and actually despise it for that matter. So there's was a perfect combination of lemon flavor and sugar. Now.. the ONLY bad part about this experience is the fact that I ordered and paid for a 12 piece meal but only received 10 pieces unfortunately. Of course I didn't notice this until I got home. So that was was a big let down. Of course I wasn't going to drop back for 2 pieces of chicken, after already digging in when I noticed this miscount. Sooo I do feel semi jipped but again since my daughter liked it, I'll take the win! I'll revisit this location but just ensure I check da count before heading out! read more

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This KFC has drive through open so any takeout/ delivery orders have to get in the drive through line. That drive through line gets some traffic pretty fast and the wait times just increase exponentially. I've ordered multiple times with them, some directly online, while other times, through food delivery services like DoorDash. They really have a hard time finding my order and every time I had to explain them about the order and the items that it consisted. If your order is ready, they'll just give it you at the drive through counter or else, they'll tell you to wait at the parking lot and they'll then bring it out to you. There is plentiful parking available outside. The food I've had from this place has been hot and fresh and never felt otherwise. read more

KFC - Chicken Wings Near Me - Iselin, New Jersey

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They rank fairly low for me as long as they don't prepare the food fresh. Service is somewhat below average, I guess that's what you should expect from Kfc nowadays. Location isn't too bad just needs more improvement in other areas. Scenery is not that spectacular as a fast food and could need an upgrade. For now they get a one star from me, it should be half a star but I'm unable to do that. read more

This was one of the worst KFC experiences I ever had. I ordered the 2 piece fill bucket with corn and a biscuit. Everything in my order was stale and old. The chicken was dried up as if it had been sitting under the heater for days and biscuit was dry with no honey. This was the worst experience ever. I had to use my own sauce to make it work because by the time I got my order I was too hungry to try and cook. Something really should be done with the management of this location. So disappointing! read more

The food was okay usually I have to wait a bit longer than I'd like but it's the closest one to my house. The staff is usually nice but the restaurant can be a bit messy and unkept. read more

Takes 15 minutes for them to realize you have an order placed then just to tell you to wait another 20 minutes. place is an unorganized mess 7 people ordered after me and got their food first read more

Chicken made me sick. Bought a bucket of chicken and wanted to redeem them because they gave me ecoli last time (from another state). Put it this way I'm living in the bathroom now. read more

I haven't been to kfc in over 10 years and this place will make me go another 10 years! The service sucks you'll be waiting 20 min before anybody even speaks to you then another 30 min waiting for your food 0/10 highly NOT RECOMMENDED read more

3/5 times that I pull into the drive-thru, I just drive away in frustration. I come here begrudgingly because it is the only KFC around and conveniently on the way home from work & it is pretty darn hard to screw up fried chicken. But it is most often the case that a car will be standing at the speaker box and no one is taking their order. While you see employees walking in and out of the restaurant and cutting up. I will say they redeem themselves a little, for once they do take your order, you're out of there pretty quick. The crap shoot is getting to that point in the first place and not driving off because the drive-thru line hasn't moved in 10 minutes (probably not that long, but feels like a LONG time). read more

I went to the KFC on Rt.1 Woodbridge NJ. I happen to be parked at the hobby lobby next door. I figured it's easier to just walk inside, order and walk back to my car. I thought ordering inside at the counter like I have been doing my entire life was a simple process but KFC had to go and complicate something very simple. I was told by the employee that I cannot order inside that it was online pickup only. I told her that I was parked next door. She then asked me to either get my car or I can walk up to the drive thru and order. She really suggested this. Of course I wasn't going to do that so i left in disgust wondering why people nowadays are going completely nuts. I went to Popeyes up the road and guess what I did? I went inside and ordered at the Popeyes counter like a human being. KFC was my go to spot for fried chicken. Looks like that's going to change. I don't want to hear a BS Covid excuse because I don't get this anywhere else. I mean now they sell fake chicken so I can't really take them seriously. read more

Came about 9:30pm on Wednesday October 7th. Ordered the secret fries and there's nothing secret about them. They taste just like the regular ones and they were cold. We live less than 10 min away from this place. Got the famous bowl combo: it wasn't even filled all the way. Too much corn, barely any gravy and the popcorn chicken was hard. Horrible night service. The drive thru girl was rude as hell. read more

KFC - Chicken Wings Near Me - Iselin, New Jersey

These guys are totally incompetent. We were driving home super late and this was our only option. All I ordered was 2 5 piece chicken tenders, a large potato wedges, and a small SWEET LIGHTNING! Mountain Dew. They told me they didn't have enough chicken for both orders, but that I could wait. We agreed to wait and pulled up. First off, congratulations to Mountain Dew for making the worlds absolute worst drink. How someone at KFC could have tasted that and thought, "Let's sell this!" is unbelievable. So first 2 SWEET LIGHTNING!(s) get handed to me. Ok, not what I wanted, but now my wife can enjoy her own cup of awfulness. We each have a sip and those get tossed. Seriously, don't ever try this poison. Then we get handed just WAY too much food. Right away I know they rang us up for meals and not just the chicken and wedges. So we get 2 mashed potatoes and gravys and 3(?) biscuits. I guess it's 1.5 biscuits per order? The best part was when we finally get home, starving, and unpack this mountain of food we discover that for some idiotic reason we were given the worlds spiciest chicken from KFC IN BOTH ORDERS! I never said anything about spicy chicken, and wife absolutely cannot handle the heat. Her dinner turned into just the wedges because she hates gravy. I felt so bad for her. read more

Staff was rude and caught an attitude for nothing. I ordered online, waited patiently for my order and it said it was ready. I finally came up to the window for my order that expressed it was ready and got someone yelling that it's not ready and that I needed to walk inside to get it. "If it wasn't ready, why would I need to walk into the establishment?"I asked and she with an attitude said "walk inside to get your order". Normally I wouldn't mind but considering I had my kid in the car and it was pouring rain and her attitude didn't really welcome me to walk inside, I tried to explain again that I had my kid and I ordered online drive through so that I would be able to pick up through the drive through. The woman ignored me and made me wait in silence for 5+ minute before she told me either come inside or go home. I kept waiting instead in the drive through until she said come back in 10 minutes and we'll give it to you: This treatment was so unnecessary. It was as easy as telling me that the food wasn't ready and to give me a time frame to come back. It wouldn't have bothered me. But the attitude and telling me to go inside or leave was disgusting customer service. Whoever this lady is works at 2:40PM ON November 13th 2021. If management cares, go talk to your staff who works those hours on the drive through speaker/monitor. Update: I ordered the 10 piece box with 2 sides and a coke slaw and the drink container two chicken sandwiches . She gave me one drink instead of the drink container and missed a chicken sandwich. I had to drive back up to get everything to which her attitude became more aggressive especially when telling me to "drive up to the window... again" . Lovely service. read more

Wings were good, but service wasn't good! Waited about 40 mins after online order. I only ordered 20 wings.

Went to drive thru and whoever it was didn't even say hi and send us inside, terrible attitude terrible vibes from everybody! Never coming back. read more

I hate giving negative reviews. Therefore, take what I say and reverse it. I love this KFC! I walk in and everyone standing around all happy and smiling. The employees were nice and attentive. I placed my order and wha-la! It came out in 27 seconds. No confusion or delays. The speed and professionalism of this place will have me coming back everyday for lunch and dinner. I love the cleanliness of the floors and tables. If you haven't tried KFC on Rt. 1 in Iselin, I would highly recommend it. Five Stars!!! (Seriously though the mash potatoes and gravy was pretty good. Don't reverse that part). read more

This is second time at this location and both times the services was extremely slow. Last night, 3/26/19, I visited KFC and was greeted in the drive thru by Ashley. I ordered my food and asked for a Pepsi and was told by Ashley that the Pepsi was out. I ordered a Raspberry Lemonade instead and was told that it would be an additional $.60 for the lemonade which I felt was unfair seeing as though the restaurant did not have the soda choice I originally requested. I explained this to Ashley and the mic went quiet. I waited for about 5-7 minutes for her to return and she never did. I said hello into the intercom several times, and still, no response so I drove to the drive thru window because I thought something happened to the mic. I waited at the window for over 10 minutes before someone acknowledged me. There was another employee taking orders from the front but Ashley who was working the drive thru never came to the window. An older man finally came to the window to take my order and I explained to him what happened with Ashley. He asked Ashley about my order and she stated that she never took my order. The man made Ashley come and take my order at the window after confirming my story. With an attitude, Ashley took the order and still added the $.60 charge for the lemonade even after I switched it to a fruit punch. In addition to that, they did not even have the chicken I ordered. After being at this establishment for about 30 minutes and the lack of customer service being rendered, I asked for my money back and left. It is highly unlikely that I will ever return back to this location. The attitude and disregard for customer satisfaction was enough to make me just say forget the whole order. I have never written a yelp review before but something needs to be done about Ashley and her attitude toward customers. She must learn that she too will be a customer somewhere else and would never want the treatment she gave last night. It was not only the charge, it was the overall service experience. read more

The service was ok, but the I have ordered 12 pcs chicken only, they have gave me total of 9 pcs retorted chicken, the quality was the worst branch ever. Stars zero read more

KFC - Retorted chicken - Chicken Wings Near Me - Iselin, New Jersey

Service is the worst. I drove up to ask if there was still the deal fOr 3 $ famous bowls and the server said no but but the promotion in reality was still going until January 27 and I visited them on the 23rd. There was no advertising for the deal on top of that at this location that is the reason whyy I asked in tHe first place and I checked online and kfc website states the info I wrote about promotion until 27th of January. But this server didn't have the time to answer me except with a "no!" This happened at 11:30 am at this iselin location. Worst worst customer service they just don't care that's why I visit once in a blue to kfc,only when there is a promotion going oN but they don't even honor that here. Do your self a favor and visit Popeyes or better yet Chick-fil-A you'll be happier in the long run. read more

Came for the first time last night, food was pretty good but the drinks tasted weird and the customer service could definitely be better. We ordered a lot of food so there was a bit of a wait but the food was better then we expected. So if you have some patience the food is good. read more

I went through the drive through at KFC in 419 US-1, Iselin, NJ 08830 and nobody in the store was wearing masks. I complained and the employees got angry and shouted racial slurs. When I got home I discovered, instead of the combo meals I ordered, I had two boxes of biscuits. I guess they thought they'd get back at me for complaining about the masks read more

The employees for the most part is slow and inattentive. They even forgot half my order.

Quality of food is delicious and super fresh, everything was so hot I had to wait a few before eating, not a bad thing. The bathroom was super clean... what a shocker. What turned me off was the cashier. She seemed annoyed but then again she was Caribbean and we naturally have this rude tude to us lol... read more

KFC - 5$ for this deliciousness - Chicken Wings Near Me - Iselin, New Jersey

Horrible! Service was increadably slow. Chicken was sawdust dry like it had been sitting there forever. Went cause I had a craving cause I hadn't had KFC in years. Let's just say I'm never eating there again. read more

Horrible service via GrubHub.KFC is less than a 5mins drive from my house. I ordered at 6:59pm it is 8:45pm and I still have not received my delivery. Not sure if it's GrubHub or KFC but either way this is terrible service. This is the first time using GrubHub and I can assure you this will never happen again. I honestly would not recommend them at all. read more

Store was short-staffed. There were no other customers in line, but cashier took longer than expected (about 10 minutes) to fill two boxes of fries that were not particularly fresh. Appreciate the courteous service, but apparently this location doesn't get enough customer traffic (being accessible only from Rt. 1) to regularly refresh its food. read more

Horrible! We ordered our food and so far the lady understood what we wanted and was nice to us. I went to find a seat and noticed ALL of the tables were DIRTY. We had to get a napkin and get water from the soda machine (which was hot) to clean a table to sit. On top of the table we spotted an insect. We then spot a flying roach. This place was an absolute disgrace. The food came out and it was not what we ordered but we decided to eat it anyways (food is food lol). In one of the chickens, I had taken a long piece of hair. After that I threw my entire food out and left. Never stepping foot inside this KFC ever!!!! read more

The food is very rarely ever fresh.. it's like they over cook expecting a rush that never happens.. end result, cold fries, hard bread, mushy breading. Out of like five times only once it was good. They're to quick to get a delivery out the window vs making it fresh even when there is no line at all! Cashier is always a nice lady though so can't blame her but this place needs new management or retraining they've lost their core values read more

Goodluck waiting for your order. Drive through was sooooo slow I wish we went somewhere else. However, the front lady was very nice and sincere. I just wish the line was faster. read more

It says drive thru opens at 10:30am went there around 11:15am and no one was taking my order. I called and someone answered and said "We are not open right now and I don't know when we are going to open because I'm the only one in here right now" Seriously??? Your guys were supposed to open 45mins ago smh. Horrible place and costumer service!!!!! read more

Couldn't get past the ordering phase... RUDE RUDE RUDE... disgusting person through drive up window. I always try to be nice to ff employees but this was ridiculous. read more