KFC on beacon dr in grants pass can not fill order at 9:27 pm when they close at 10pm. Very dissatisfied!!!!

The slowest, most disorganized KFC I have ever seen. One employee, working the counter is running circles around everyone else while they stammer and move like sloths. Orders take 20-30 minutes if you are lucky. read more

What is so hard about making sure that the sauces are in the bag? I can understand a mistake here and there, but it's all the time.

Chicken tender meal with fries and drink almost $10 bucks for dried chicken! Last three times same thing. Old grease. No more! Quality has gone down hill. Gas station has better quality. read more

KFC - Fast Food Near Me - Grants Pass, Oregon

The last 4 times we bought 12 pcs & 16 pcs meals, they ALWAYS short us on some things. One time they gave us 14 pcs on 16 pcs meals (short 2 breasts). The two times before that they short us on the side dish. We had to go back to get the rest of our meals. A few days ago we bought 12 pcs meal. We were supposed to get 3 pcs each of drum sticks, wing, thighs & breasts. What we got was 3 drum sticks, 3 wings, 5 thighs & 1 breast . We didn't come back because we didn't find that out until the next day. One or two times mistakes is understandable, but 4 times in a row? That's unacceptable! read more

0 star service should be negative I've never seen such an utter lack of care or customer avoidance the only thing these incompetent kids could think about was closing and this was an hour before closing. No one acknowledged me or the other 2 customers for 5-10 minutes they just kept walking by or working on whatever or should I say looking like they were working on something and doing anything they could to not acknowledge the customers or do anything productive like make the orders. Finally ended up getting help from someone in the back after 10 minutes or so and getting my order after another 20 minutes. The employees were utterly rude and seemed like we had severely inconvenienced them by coming in won't be coming back. Try getting some kids who actually want to work and someone to babysit them to make sure they actually do something. Wouldn't recommend if you like being treated like a human being and actually getting your food in a timely fashion! read more

Hubby and I went through the drive though around 1:30 after a medical appointment. We got the $40 meal deal and some extra sides. Oh my goodness, the original recipe chicken was delicious and hot, the biscuits were so yummy and flaky, and those mash taters were as good as I remember. The best part was the customer service was excellent. Also, we got our food quickly--always a bonus!!! Thank you, KFC and crew! We rarely eat out, but this was a treat. read more

So slow it's ridiculous! It's not even very packed! The workers are nice but be willing to wait forever for your order. If I hadn't paid I would leave now! read more

I just got back from Kentucky Fried Chicken in Grants Pass, Oregon. I ordered a Number 3 combo which was supposed to have two chicken breast, a drumstick, mashed potatoes, a biscuit and a drink for $9.89. I explained to the girl at the ordering box that I wanted to make sure I had two chicken breast and she said, "yes this comes with two chicken breast and a drumstick". When I got home to warm it up on a plate, this is what it looked like. Nothing like what the woman quoted me. This was not for me and I would never eat their crap, my husband was in the mood for KCF. I live 7 miles away from this place, so I'm not going back there tonight, but I will be back there tomorrow. read more

KFC - Fast Food Near Me - Grants Pass, Oregon

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I just had the worst experience at KFC in Grants Pass, OR. My son had just got out of surgery and we were in a hurry to get home, before his pain meds wore off. His favorite food is KFC, so I decided to try the app, thinking it was quicker. The time listed for it to be ready was 7:25 pm. It was not ready at that time. The kid at the drive up asked me nicely to please pull to the other side and come into the restaurant. I explained that I did not want to come in because I didn't want to leave my kiddo alone. The kid asked the manager if they could bring it out to us, and the manager said no. I joked with him saying that I'd need something free for my trouble. I did as requested, and waited another 10 minutes inside the restaurant. No one acknowledged me standing at the counter until the food was done. I asked the manager why there is a big sign, like 3 feet tall, in the lobby saying, "Mobile Orders....just ask and we'll bring your order to you." He said that they only bring the food to that sign. I told him that I was going to need his name so I could talk with corporate about this. He said, "It's Garland...it says right here on my hat." There was nothing on his hat but the KFC logo. He sarcastically told me to have a nice day and walked away. I then proceeded to check my order to see if they got that right. Nope. It was missing the fries. Garland offered no apology, he didn't try to make things right in any way. This guy just lost you a customer who used to come in at least 3 times a week. He should not be working with the public with his horrible attitude. I'm very very disappointed that you employ people like Garland. read more

KFC - The said sign. - Fast Food Near Me - Grants Pass, Oregon

This is a great KFC. Been here twice, and it was excellent both times, they got my order perfect and fast both times, and here is something I loved - they included both honey and butter packets for the biscuits without me having to ask!! THANK YOU. That is called being thorough and I appreciate that. I moved here from the Bay Area and it's been years since anyone at a KFC over there included the proper things with the order, and/or managed to get it right. I'd have to rummage through the bag like a hungry badger hoping for no mistakes while tying up the drive through line. So this place is primo just for that alone. Now, I do have a gripe though, and I hope the manager reads this. Why oh why do you not have grilled chicken here? And no green beans or baked beans sides? What's up with that? Grilled has been on the KFC menu for years and is a great healthy option! Please bring those things back. Now I have to limit my coming here to when I am in a fried chicken only mood which is rare! read more

They took the 5 piece tenders box off the menu at this franchise location. I guess the owner wants people to spend more money by making them order a second side separately. I won't be going back until they add this item back to the menu. read more

I'd give this place zero if it was an option. The chicken is always solid like a rock. I ordered wings, 6 pieces--I got 3 normal ones and 3 stones. Food not fresh over fried and not good. I told the girl 3 times I wanted ranch. She said it was in the bag. I get home, NO RANCH IN THE BAG. read more

Last three times that I went to KFC in Grants pass Oregon. The food was absolutely horrendous. I kept thinking it would get better at the second time and it was a tiny bit better maybe a little more crispy because we asked him to redo it. And the third time went in, the food was absolutely awful. We spent about $29-$30 and we got sides that were massive and terrible. I put everything in the fridge raider and nobody wanted to eat it. I didn't want to feed it to my dog cause I thought it was that bad not that I would ever feed anything bad to my dog. But it sure was a waste of money and it was really sad because it was our daughter who paid for it. She wanted to treat us and then when we got home the food sucked so I guess three times a charm. I'm never going back to KFC again. May not actually ever go to another one if there anything like the one in Grants pass. When I called in complaining, they were very sweet and kind and courteous to me, I did not ask to have anything replaced because I don't ever want to eat there again I don't recommend this to anybody. It's a waste of your money. If you want something crunchy and yummy maybe try sonic. Good luck. Oh by the way the staff there is always kind and considerate and helpful, it's just the food still sucks so maybe it's in the recipe or how they're supposed to be cooking it I don't know, but you guys really took advantage of our money. Not talking about that specific one but KFC and All never ever ever going there again anywhere. if I could put stars in the negative it would be definitely a -5 so I'm only gonna put in a one just because that's all I got. read more

I have been dying for some good fried chicken for quite a while. I stopped at "another fried chicken place" where I was given two thighs for over seven dollars that were mostly bones and breading. Not awesome. Today I decided to give this KFC a try, and it was outstanding! I was able to actually walk in the restaurant, which I always prefer to drive through. The young man who helped me was very friendly and had great customer service. For $5.49 I got two big fat juicy thighs, delicious crispy seasoned french fries, a biscuit, iced tea and even a chocolate chip cookie! Total bonus on the cookie. I will definitely be coming back here. Best KFC experience in quite a long time. read more

I walked in and was the only customer at the time. Ordered a bucket of chicken and fries. They were out of chicken so it was a "5 minute wait." 20 minutes later the chicken was done. Then they realized they didn't have fries ready. That was another "5 minute wait." 25 minutes after that my order was ready. From the time I entered till the time I left it was a 45 minute wait. Isn't this supposed to be a fast-food establishment? My kids were all the more upset by the timing. I won't be going to this restaurant any time soon. read more

This review is NOT to reflect on KFC. But Yelp leaves no choices about food delivery services like DoorDash. I ordered KFC (which was fine) and had DoorDash deliver it. They overcharged me and then refused to refund my money. A bucket of chicken ended up costing over 31$!!! There were hidden service fees, a delivery charge that their website said no delivery charge on the first months service. Customer service is terrible and unsatisfying. My recommendation? DO NOT USE DOORDASH OR PAY OVER TWICE THE PRICE! KFC itself was good. read more

Employees are rude and have no clue as to what they are doing. I was told that my two favorite items are no longer on the menu, due to the franchise's new ownership. I will never go there again. read more

This place is amazing!!! Food is great! But most of all the customer service was beyond fantastic!!! Especially Josh and Isabella!! They went above and beyond there typical job description to ensure my family and I had a good dinner. Thank you, both of you. You were such a blessing!! read more

Had this delivered through door dash and it's not the dashers fault for the simple fact of, why I'd get a paper straw they're disgusting and get soggy halfway through using them. The sprite I ordered was just a sparkling-water so I'm assuming no one actually checks their fountain machines to see if they're actually working correctly. They also forgot multiple items on my order and this is not the first time this has happened read more

On my way home from work on 11/14 I stopped at the Grants Pass store to pick up dinner for my family. I asked for the $20 fill up, half original and half crispy. I was told by the boy working the drive thru that it was only available in crispy so I ordered it in crispy. He then talked to someone else (I assume someone was training him) then informed me that the crispy was not available either but I could order some chicken tenders. I didn't come to KFC to get chicken tenders, I came for the amazing chicken. Not being able to get chicken is like going to a burger place and being told that they are all out of burgers. So I said I guess I won't order anything. He said sorry and that was it. All told not a very good experience. We used to stop at KFC several times per month. Now I doubt if I will be back. We tried numerous times to use their feedback page on their website and of course you can't send anything (not sure what "The Form Token Could Not Be Verified" means. Typical. read more

Waited 5 minutes alone at the counter before an employee ask me for my order. After placing my order the employee say we'll get get out as soon as possible. I waited as 8 customers behind me receives their order. I then approached the counter to ask how much longer, but the employee can't find my order. She calls over the manager who ask me what I ordered. I finally get my order after 40 minutes from the time I placed my order. The manager tells me sorry for the wait, but does not mention that they made a mistake. I felt like the apology was not sincere because he made it sound like it's a normal wait. I will never go back there again. Thank goodness Chick-Fil-A is coming to Medford. read more

I never eat fast food but on Sept 10 2012 I was running behind and gave KFC a try. After eating a 2 pc meal I used the restroom. At 2:45pm a male employee entered the restroom did his business and left WITHOUT WASHING HIS HANDS!!!!!! He was in the back of the kitchen when I left. SHAME SHAME ON KFC this kind of practice can be DEADLY to people!!!!!!!!!!!!!!!! Will never step foot in any KFC again! read more

Worst KFC I've ever had in my life. How do you get a franchise's recipe so wrong? Wings were soggy, not crispy. NO flavor. I see why the cashier asked if I wanted them dipped in sauce or not. read more

Fast service, very clean and friendly! Grace was awesome, helpful and knowledgeable of substitution eligibilities !!!

This KFC is good. Friendly staff. I gave a 4 only because I have been here a few times and got really dry chicken. But most of the time it's pretty good. read more

Less than 1 star. Food never arrived because they said I wanted to pick it up. Why would I not just use the drive thru? In this vague case I contacted a delivery platform for delivery of food.... Buyer be aware read more

This place makes me sad. Not only is the Albertsons with the best chicken tenders I've ever had gone which makes this strip mall all the more empty: a barred and shuttered hulk of a building neighboring this tiny chicken shack, but the extremely long drive-thru line didn't seem to want to budge that Wednesday night we stopped by. They put us on hold before taking our simple order of two crispy chicken breasts and two biscuits. Grants Pass has the look and feel of a small town past its prime. One of its natives tells me it has a thriving drug problem these days which seems to validate its tired, shop-worn vibration. We received our order from a sweet girl at the window and pressed on towards our hotel in Redding rather than savor our meal here. Leaving a review here because it was part of our road-trip and a reminder to me that my chicken tenders are gone... gone! Wah. read more

This is the most unorganized KFC ever ,3 times in one week no pies .We run out the manager told me because they are so popular .Really then cook more .Actually I am glad because their food is so unhealthy probably doing me a favor by me not returning . read more

I love KFC. And I am in the generation that actually had Colonel Sanders himself in the commercials. So trust me, I have eaten my share (and probably others) of this chicken. This particular KFC was clean and had prompt service. I had a wonderful clerk (Jennifer) take our order. She was patient while my husband stood and slowly made up his mind on his order and even gave me our senior discount without me having to ask. What prompted the 3 star was not the accuracy of the order on the receipt. It was the incorrect items being placed in our bag to carry out. I don't like the feeling of having to unpack my items before I leave the counter. So I didn't. Perhaps the Manager could stress the importance of accuracy. This won't stop me from going back to this KFC. However I will now turn into that little old lady that unpacks her food at the counter before she repacks it and heads home. Dang. Beyond that, the Chicken is good, the baked beans seem to have gone back to the original recipe. I was NOT a huge fan of some KFC's sheading their OLD chicken and sticking it in for filler. And what can I say about the biscuit....LOVE the BISCUIT. I am not a fan of the potato's and gravy....and this is where my order went south......I ordered the coleslaw. Nice try KFC....GREAT JOB Jennifer...and whoever packed the wrong items? READ it. read more

Sending a big thank you to the manager who personally delivered dinner to a vision impaired woman who was given the wrong order!!! Impressive! read more

I had a wonderful experience here at KFC, ordered the 3 pc meal with biscuit and 2 sides $9.29, order what pieces you want because its the same price, i had the yummy cole slaw and the mac & cheese, my wife had the corn cob & potato wedges, my son had the chicken tenders with the potato wedges, original recipe, i am a die hard from way back and can't bring myself to order extra crispy. lol the review on calling and getting an answer they didnt expect is funny, (sad) and i have never had wings ANYWHERE that were any good, and most likely the employee washed his hands in the kitchen before he touched anything, lol of course this happened after the customer ate and not before???? read more

Great service. I really appreciated the clerk telling me about a special they had that saved me money. The order was perfect. I, too, do not unpack everything before I leave. read more

I called to see how much for just a bucket of grilled chicken; the guy informed me 15.99 for an 8 piece bucket- I do believe they are proud of there stuff. read more

This must have been a bad day in the chicken coop. When my wife and I entered the store it was apparent that there were problems. The KFC folks were clearly agitated by the dinner crowd that was milling about awaiting their orders. After ordering a pair of two-piece dinners and requesting breasts and drumsticks, we took a booth to await our ticket number. It was called after about ten minutes and I went to the counter to be told that I "couldn't have any "legs", or breasts, but they'd substitute thighs instead. I said "ok, anything but wings", and went back to waiting. Ten minutes later my number was called and I took the tray to our booth. The best part of the meal (s) were the biscuits and cookies. The thighs? SUPER GREASY, and mine were both half-RAW. Maybe we should have ordered Extra Crispy and they would have been cooked. Maybe not. I asked about "Tenders" and was told that it would be a LONG wait. All the KFC folk were yelling at each other about what items they were out of... Never again. I wonder why "Chick-Fil-A" can't open a store here in Southern Oregon. They'd make a mint.... read more

Normally I don't complain. If it were just one person I would figure that they were having a bad day. BUT I did not feel that the person taking my order was really listening to me-(I ordered a #10 with 2 wings and a thigh-got 2 thighs and a leg-no wings at all). When order was done they just called my # and plopped the order down then helped someone else. Needless to say the help was not very well trained, or whoever was training them was either not there or had other things to do. read more