I've always been extremely pleased with the service at the drive thru. The guy who usually works the window is so friendly and I always get all my food. The food is always very good too. read more

Five star to the guy who is always working drive through in the afternoons. He is so nice and work lightening speed all while providing amazing customer service. He deserves a raise ! read more

This review has nothing to do with the food or the staff. It has to do with some genius at KFC headquarters that thinks it is a good idea to put a hot chicken sandwich in a foil pouch to give to a take out customer. I ordered that big chicken sandwich last week, and when I got home and took it out of that foil pouch it was practically dripping with water from the steam of the hot sandwich. I had to throw away the bun, and had to scrape off the coating on the chicken because it was soggy. If you order one, don't let them put it in a foil pouch. I know I could have taken it back, but I was home and hungry so I just cut up the chicken and ate it. read more

Anyone leaving 5 stars for this location is a fake review. If zero stars were available this location would be a 0.0!! Terrible service, terrible management, a horrible franchise owner, who doesn't care that he gets horrible ratings look at the Google ratings you'll see more of the truth petrified chicken, more like shoe leather disgusting. I hope corporate finds out that this KFC location does not represent their brand and is doing a disservice to the community by serving and charging people out rages prices for food. I would not even feed my dog. It is cooked so bad so old disgusting see pics and they didn't care. read more

KFC - This is a four piece chicken tender. Like jerky. No thicker then two quarters - Fast Food Near Me - Elk Grove, California

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Its Monday and that means its Chicken and Corn Special day! I'm very happy with location as I get efficient, pleasant service here regardless of the time of day/night. Always lots of parking and there is drive thru available. Indoor seating is kept clean. Think it must be company image to keep somewhat minimal decor so easier upkeep. Very excited to get home and enjoy my deal! read more

Had to try the Cheeto chicken sandwich, it was just good not the best but I just wish it was more cheetooish lol over all I'm glad I tried it! Super fun good concept! And great service! read more

KFC - Fast Food Near Me - Elk Grove, California

Thank you to the management who took care of my delimma regarding some bad food I had. It was acknowledged and resolved. Kiddos!!! read more

I don't usually write reviews on fast food chains but my mom really wanted me to share her horrible customer service experience at this KFC in Elk Grove. My mom encouraged me to not give them any stars at all, but I'll be nice and throw them a bone. All we want you to know about this location is that the management here was very rude when we complained about not receiving the correct order that we placed. Maybe, the manager ( Dave) needs some lessons on how to treat his customers and an attitude adjustment! Make sure to check your orders because you will regret it if you don't & if you complain about it to management they won't care. *** Chick Fil A, here we come! read more

Ordered 24 hot wings, chicken was not done. Took them back supposedly gave me fresh ines. Same thing nit done still red on the inside. $37 I will never go there again . read more

I loved this KFC, the employees are quick & kind. The food is ready within seconds or minutes, the place seems to be clean. I've been ordering at this KFC every time I craved for fried chicken. But I ordered the chicken sandwich last night, the sauce was all over the wrapping paper, I should have suspected something off. The whole night, up to now, I have been vomiting accompanied with diarrhea & a fever. I have released all contents in my stomach which was full of KFC food & am still currently trying to recover. They should check their products before giving it out. read more

Kfc Isn't as good as it use to be 10 years ago however This location tends to be a bit better Than the others. I'll stick to Popeyes for better value and taste read more

I really love this particular KFC. Everyone is pretty friendly and the food is good. Never have an issue substituting the slaw for mac n cheese. Drive thru is quick. The inside is always well kept and clean. read more

Well good morning I know you guys are not open right now but I wanted to just say thank you for awesome great customer service thank you for having napkins utensils straws and the sauces that I actually in my bag I just wanted to say and this time and day customer service is very hard to do when you go into a restaurant or even if you go through a drive-through it's very hard to order and get your food and expect everything to be in there this location every time I go I dine in or drive-through customers I mean employees are always happy uniforms are clean always smiling and ready to take my order I am very happy and feel really comfortable and food is always fresh and hot never have a complaint about nothing everything is in there biscuit butter honey napkins just wanted to say thank you to the manager our corporate office great clean restaurant fountain area is always clean and everything works and it's always ice straws lids are always filled bathroom is always clean seat covers in tissue just wanted to say employees and manager you guys should be very very very proud of with you guys do you love coming here see you guys soon keep up the awesome work and keep your chicken smiles all right have a great day thank you so much and Dion keep me in the most awesome bomb ass manager all right thank you have a great rest of the day you guys read more

The crew here is very efficient and consistent. I order often here and one thing I noticed is almost as if they never change their oil. The chicken always comes out tainted and the aftertaste is always bitter. Maybe it's my fault ordering in the evening, but it makes you wonder if there's not enough fryers in the kitchen to rotate. read more

Came here on 3 random occasions and have always gotten the amazing manager Deion working drive-thru. He is super pleasant and friendly. When you have a manager like Deion working frontline with customers, the service will always be amazing. Food always fresh and correct, never missing items. read more

Man I came to the drive thru after swimming, eyes all red and burnt out. It's an obvious impression that I looked high, and me ordering a bucket of chicken at 10pm seems to give more evidence to this. I hate this kfc btw, they don't abide by the sauce Of the chicken. I want my sauce damn you. Chile picante hot sauce tastes like kfc sauce if anyone needs a substitute. As I get to te drive thru, I start tearing up cause of the blinding light. As I pay, a lady sticks her head outta the window and asked me if wanted wings only in the bucket. Wtf? Really? So I just tell her I wanted 12 pieces of chicken; giving her the better of the doubt, that she just wanted to add hot wings or something. She repeats herself again about the wings only, so i tell her no really loud. She's says "ok" with an attitude, like I shouldn't be offended by getting only wings in my bucket. The chicken was dark brown, bit on the burnt side, but it was crisp. Which is what I want. As I was eatin my chicken, the chlorine starts tearing me up painfully. with hot sauce and chicken grease on my fingers I can't easily goto the sink blind. I mean i was crying like i had eveything precious of mine taken away. With a red nose and snot coming down, i was definitely in physical pain. Against all common sense, I decided to just bear the pain and eat my chicken... I wish I had recorded this, seeing a grown man crying next to a bucket of chicken and eating, it would have been a sight to see. Edit You see the Asian guy in a black cook outfit, you get it right. If you do not see this guy then check your bags like you are a federal agent at the airport. read more

The manager is very rude and disgusting. Once we close he throws out all the food and one time we got a customer when he had already thrown out all the biscuits and the meal the customer ordered came with a biscuit. The manager proceeded to take a biscuit from out of the trash and give it to the customer. DONT EAT HERE. Also employees aren't required to use gloves while handling food. read more

This place use to be good but it is crap now. As of recent they must have a changed management or ownership as there seems to be new staff that doesn't give 2 f!@#$% about customer service or the quality of food they serve. I am use to visiting this place twice a week and for the past few weeks this place has turned to crap. The food is cold and the chicken is many times un cooked. For the prices they charge, quality food should be expected, NOT HERE. There use to be a Asian guy who was always at the drive through and his service was amazing. Now there is a Spanish guy and his communication, customer service and replies to requests are horrible. When asking for hot sauce or ranch, I always get the f#$%^ you look from this guy, WTF dude, you are there to serve customer, do your effin job that you are getting paid for! I would recommend taking the extra drive and visiting the KFC on Calvine/Elk Grove Florin or Laguna and I5. Its a bit of a drive to score some chicken but, at least you will get quality food and deserved customer service. I believe that KFC are independent chains and to the owner of the KFC on Elk Grove Blvd & Hwy 99, STEP YOR GAME UP! read more

KFC is KFC. This review is for service. For the last 3 visits, I've had something missing. Is it truly that hard to put food in a bag?! C'mon! The girls at the window are friendly, but a bit in the ditzy side. Today's visit was the last straw. Missing gravy. Time and time again, this is why I make it a habit to check my order before driving off. This specific visit, I was merely a passenger. I order gravy, you bag it. Please don't break a sweat doing that. read more

The manager here older guy has a bad attitude and doesn't know customer service. Our drinks didn't even have syrup in it. Being a manager at-least get your attitude together and stop rolling your eyes on customers asking for hot sauce!!! read more

Pretty consistent food and service here. Never had any problems. Employees have always been nice. The restaurant dining area has always been fairly clean and the drive through moves at a good pace. Great job EG KFC!!! read more

Best customer service I've had in a fast food restaurant. I've seen these one star reviews after going here, maybe there's new management now because my visit here was delightful. We were immediately greeted by Mike, he stood and waited until we were ready. His customer service was very welcoming and polite, it honestly felt like I was at a high end restaurant lol sounds odd, but his lingo fit well. One of the girls that was helping him putting our food together, messed up a little bit but we corrected her and she apologized. No biggie. When I'm craving kfc, I'm definitely coming back to this location because of Mike. read more

Bought a 10 piece chicken bucket and it's the saddest sight ever! I've had tiny Cornish hens with bigger drum sticks! Seriously pissed but I already drove home and it was too far. Augh check your food before leaving this place. If I could give zero stars I would. read more

KFC - Look at that! And I have small hands already. These workers should have given me 20 for the 10 tiny pieces I paid. Smh. - Fast Food Near Me - Elk Grove, California

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They close at 10pm, and we came in from Fresno hungry, and needing the restroom at 9:26pm. I never got the impression that the workers were annoyed at all! Very nice staff. Restaurant was clean and so were the restrooms. Thank you. The chicken was fresh and good too! read more

Went to KFC for a change in venue, I won't be back the food was horrendous. I ordered the BBQ tenders from the $5 dollar menu. The chicken was flat, it looked like it was sitting under a heat lamp for a very long time. I guess that's what fast chicken is anymore! Will not order here again. I have gone to Popeye's chicken, it's fast also, but looks appealing to eat. Sorry Colonel! read more

I came at 9:30pm saturday night and ordered some wings; the guy at the drive through was real cool and attentive, great attitude, the type of employee that gets it done rite and uplifts I'm sure. Wings flew straight out the fryer within a few minutes and I was on my way to handle business. read more

Went there today bought 16 piece meal with biscuits n wedges. Chicken ordered was original. First wedges were so hard u can hurt someone if throw it to them. Chicken was all greasy as if it sat there for half a day. Never going back wasted $50.49 could have gone to another fast food joint. Never going back. Thanks kfc. You won today but lost a customer. read more

Pretty disappointing as this used to be my go to KFC, 'til today. I ordered and payed for 20 PC fresh hot wings and I told them I was willing to wait. Ordered this before many times, so I trusted them. Came home to dry refried chicken wings. As I paid at the drive thru the cashier even yelled in the back to confirm the wings were dropped.....and the oscar goes to. read more

This is my 3rd times going to Drive-Thru for the bucket of chickens and EVERY SINGLE time I went there, the lady on drive thru always tells me that they are closing soon and does not have enough chicken. Last time I went, it was 9:30pm & that I understood but tonight, I got there at 9:10pm & she told me the same thing that they no longer have any crispy chicken and she can do mix and match! I don't understand why! You open on drive-thru until 11pm! What will you be selling for the rest of the 2 hrs from 9:10pm that you refused to cook the chicken! They really need better managing shift leader/manager. read more

Couple hours ago, i bought chicken wings and french fries drive through. The chicken wings had almost no meat. It looks has meat but only too much starch (too much breaded). Never go there again. read more

As far as kfcs go. The food at this location is consistently very good. My go-to of all kfcs in area. In the time of covid, where the drive through is the only option besides delivery, the associate manning the drive through today prompted me to write this review. He got our order accurately and kept the line going in prompt fashion. Hats off to the upbeat gentleman in charge of the drive through today at 630pm. Hats off to you and the staff. Please keep up the good work; both food and friendly service! read more

Went there because I was craving for some Chicken and biscuits, mainly the biscuits. Why don't you have any biscuits?? It's only 7:30p are you all to damn lazy to make some or please tell me the customer before me ordered then all! And No I DON'T want extra cookies I WANT my biscuits!!! read more

I'm so pissed. Ordered a 20$ bucket fill-up with half grilled chicken and half crispy chicken. I received all crispy. I also ordered 4 jalapeños which never made it into the bag. After so many times of coming home with an incomplete order, I have learned my lesson----ALWAYS CHECK YOUR BAG! I never had the time to check my bag because they're so concentrated on the people behind me to even give me the right orders. Just know it's very important to go the extra mile and always pull over and check to see if you got everything. read more

Got our order wrong. Made us wait TWENTY MINUTES for our food. The young lady bringing food out to the car had no mask or anything, she was very nice but poor management for not preparing them with proper precautions of Covid for herself or for customers. Do not go here. If you try to tell the workers you want ketchup or napkins or anything like that they ignore you and turn and walk away. read more

Worst experience at this franchise ever, ordered some Nashville hot chicken little sandwiches. They weren't what I expected, I looked at them they had a little spot of Nashville hot sauce on them, I called and spoke with the manager (who was rude as soon as he got on the phone) and told him what I was looking at and he said that's how they did it and if I didn't like it I could go somewhere else. The owners of this franchise should be ashamed of having such a rude and incompetent person for a manager. read more

KFC - Fast Food Near Me - Elk Grove, California

Horrible people. My wife and I went to buy 16pcs chicken via the drive through last Sunday. We even decided to just get the meal instead of just the chicken. At home, we realized they only gave us 12pcs halfway through the meal. My wife called and spoke with a server named EVANGELINE. She said if we bring the chicken bucket back UNTOUCHED, then they will replace it. I wonder if this moron uses some sort of xray glasses that she expects us to count the chicken without actually opening and taking the chicken out and just looking at the bucket. I swear common sense is something she seemed to have outgrown and left at childhood. So she passed us to her Assistant Manager RACHEL who is also equally stupid and who seemed to have left her manners at home. With so much attitude, she said she personally counted the chicken herself. I guess KFC promote people who can't count. Maybe she needs to go ask her grade school teacher that 12 is different from 16. And to cap it off, someone, more than likely that moron EVANGELINE, spoke in the background that we ate all the chicken and we are just looking to get extra 4 piece of chicken. What kind of employees do this restaurant employ? No common sense and no people skills at all. Maybe the manager Deon should rethink his hiring process and hire people who can count and have a little common sense. Oh well, at least at Popeyes, they know proper customer service. Add: Hey EVANGELINE, maybe you should know better customer service by giving us the correct number of chickens we paid for. You dont want nasty? Then do not comment nasty, stupid stuff that the customer can hear on the background when we call. You accuse us that we ate the chickens already to get more from you? So you think getting 4 pcs of chicken is worth the gas, time and effort to get out of the table in my own house to the restaurant? What a stupid way of thinking. read more

Very rude manager for yelling at his employees when he is working the window under tense rush hour. Counter employee are nice with a friendly smile read more

Never never never leave this place without making certain that you have what you paid for. I was there last night when the franchise owner was there and during the time I was waiting for my to go order 3 other customers complained that their orders were incorrect. I got home and found mine was missing the cole slaw. Almost seems to be intentional. Next time I will drive to the store on Elk Grove Florin & Calvine. read more

Management needs to attend training on how to treat their employees. The manager Deon was yelling at an employee this evening in the lobby area to take my order. The entire time the young teenage girl kept a smile on her face and took my order. Kudos to this young girl! read more

Dirty and disgusting. Ordered two chicken drumsticks and two biscuits. Received the four items in a rectangular box. After eating both of the drumsticks and one of the biscuits, I grabbed for the second biscuit and upon lifting it out of the box noticed an ant-like bug crawling around inside the box they had given me. Awful. This is the kind of thing I think restaurants should be shut down for. Utterly gruesome. read more