Service was fast! The food was not as good as I remember it being many years ago - flavors definitely went downhill and breading is not consistent texture (sometimes soggy, sometimes half crunchy, sometimes super crunchy). read more

KFC @ FACTORIA BELLEVUE Parking is available right out front, and there's plenty of it. The location is near a more industrial/factory area with lots of shops and businesses around, but I had no trouble finding parking on a Friday night around 8 PM. My friend and I were super excited to try their famous $5 bowls since they have so many options. I ordered Matty's Bowl, which comes with fries, gravy, cheese curds, and chicken nuggets, all for just five dollars. Ordering at the register was quick and easy. My friend got the mac and cheese bowl with chicken and cheddar cheese on top. The food came out within minutes, and the service was great, everyone was super kind. We were able to get water cups, and overall the place was pretty clean. There were a few tables that needed wiping down, but we were still able to find seating without any issues. I would definitely recommend eating the food right away, especially if you get a fries-based bowl, since the fries can get soggy quickly once they're covered in gravy. That said, everything was delicious. Overall, I had a really good experience at this KFC location and would definitely go back. Their gravy alone is worth it, it's honestly so good I could drink it. read more

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The food was fresh, hot, and really good! Anthony was awesome--friendly, helpful, and provided great customer service. He definitely made the experience even better. Thank you, Anthony! read more

Russell helped us with our order . We decided on 2 KFC summer special 10 piece chicken 2 large sides and a lemonade $30 read more

KFC - KFC Delicious take out - Fast Food Near Me - Bellevue, Washington

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Honestly, KFC is not a place we visit often. The last time I visited this KFC was when I tried to order hot wings and didn't know they been removed from the menu. And so I left with nothing. So when the internet let me know that potato wedges and spicy wings were returning for a limited time, I knew we were coming. When we walked in the place was bright and open. There was a sign to order at one of the kiosks and so we did that. Ordering on the kiosk was simple and straightforward. The menu was easy to navigate and big enough for even someone who is bad eye sight to see. They did have a handicap table so this was definitely appreciated. Most of the eating area was clean but some of the tables definitely needed a wipe down. Our food came out relatively quickly and it was hot and fresh. I thought I ordered spicy wings with a side of bbq sauce but they came out tossed in them. An employee on break overheard me discussing this with my husband so I guess when she went back to work, she talked to her manager and they gave us a free order of spicy wings on them. Honestly, I didn't complain and wasn't even going to say anything bc I wasn't sure if I messed up when ordering. But that level of customer service really made our day. It was genuine and completely unexpected. The spicy wings and potato wedges were absolutely delicious and everything we expected. My husband got a side of gravy and we were both surprised at how good their gravy was. We definitely going back while they got the potato wedges and spicy chicken wings. read more

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Paid $57 for a bucket of soggy, wet and cold chicken. Truly disgusting.. Garbage that I wouldn't feed my dog. My son even said "I guess we can use it as fish bait?" We had to throw the whole thing in the trash and make other dinner plans. When I called the store, I did not get an acknowledgement or an apology, just a referral to a website. KFC used to be something we could count on. This place is FILTHY, and the food is DISGUSTING. DO NOT EAT HERE This is what KFC has become. read more

KFC - This is what KFC has become. They let this garbage out the door. Don't eat here! - Fast Food Near Me - Bellevue, Washington

Easy to place order on the app and food was ready as promised in the pickup shelves. Chicken tenders were good flavor and crispy but the fries were a bit soggy. Really enjoyed trying all of the different sides and sauces read more

KFC - Fast Food Near Me - Bellevue, Washington

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The chicken tasted like it was old. It was not crispy and it's soggy with oil. The pot pie was warm, but it had sat too long in the heating area. It was mush inside. Two of the fountain drinks didn't work and I couldn't communicate with the staff at the front counter. The ordering from the kiosk was very difficult and not user-friendly. We would highly not recommend that you use this location. The sitting area and the ambience is not relaxing and not clean. read more

KFC - Terrible fried 3 pc. Chicken Box. Chicken was not edible. - Fast Food Near Me - Bellevue, Washington

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The chicken is always crispy and good. Service is friendly offered me a drink as the wait was a bit extended which was no big deal. Ambience is comfortable, clean and welcoming read more

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About 10 /20 years since we have been to KFC. Very weird and lousy experience back at that time. This visit, mmm, fair, perhaps. We ordered chicken combos -- 3 pieces for me and 2 for my wife. My wife ordered the "original." I ordered the 3 pieces, but "crispy." Wife was happy with her meal. Me, no -- the crispy was not crispy and it really had no flavor. I tried a bit of my wife's original, and I tasted the old flavor. Crispy does not come with the original taste? That seems a bit odd. With that, it will be another 20 years before I visit KFC again. Very disappointing. read more

Ordered the number one, lady asked "Do you want black chicken or white!" The race of the chicken does not matter...!? then when I receive the chicken my fries had very little salt and the chicken tasted sour and didn't seem cooked thoroughly. AVOID AT ALL COST, STARVING IS BETTER THAN HAVING PINK CHICKEN read more

Just left and he said the straws in the bag, there was no straws in the bag for our drinks, no fork for our coleslaw, no butter or honey for our biscuit and all of that isn't the reason for the one star. They decided to slap 2 chicken tenders inside my spicy chicken sandwich instead of the actual Chicken patty, one fry box was half as empty as the other, and not even napkins.......all I can say is at least they didn't forget our sauce! & the food was good. Lol read more

KFC - Tenders? Inside my Spicy Chicken Sandwich Big Box - Fast Food Near Me - Bellevue, Washington

Seen all the bad reviews, but I've been here 3 times so far in 2026, and all orders have been great, I mean perfect chicken, pot pies, jojos, biscuits, and extra sauces and spoons too. And very nice lady when I went inside to pick up. Order was ready in 5 minutes from when Ive ordered on there app. I would write the bad if there was any. Really impressed after reading a lot of bad reviews. Also , didnt get sick. Other kfc actually don't cook chicken as well, very doughy at other KFC's, this location in factoria has it down, also pot pie wasn't doughy too, perfect cook job. I've written alot of bad reviews, but not here. 5 stars read more

They remodeled and become much cleaner than before. The whole KFC menu improved and the taste is better than before. The current team here is overall good. The missing meal situations are much less happening. The staff here are friendly and very nice. read more

KFC - Fast Food Near Me - Bellevue, Washington

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This is the location that I had the issue with located at 12611 SE 38th St., Bellevue, WA 98006. My order number is 403513096. I placed an online order for 12 Hot Wings, 12 BBQ Hot Wings, and potato wedges. When I picked up my order at the drive-through, everything appeared correct. However, once I got home, I discovered that the 12 Hot Wings were missing. I immediately called the store to resolve the issue, but the experience was extremely disappointing. The person who answered the phone was rude, dismissive, and unprofessional. They would not provide their name, did not speak clearly into the phone, and were not helpful at all. Instead of addressing the missing item, I was told I would have to drive back to the store, which was not reasonable since I had just returned home from a long flight. When I asked for a refund, I was simply given an 800 number to call. This was very frustrating and showed a complete lack of accountability or customer care. I paid for food I never received, and the way the situation was handled was unacceptable. I will also be reaching out to corporate regarding this matter. This was very unprofessional and handled horribly. I need to be contacted immediately. read more

Came prepared for Hell, but got Heaven instead. KFC caught my eye when they announced a Diablo 4 collaboration. Being interested in both destroying the minions of Hell and consuming chicken sandwiches, naturally I had to oblige. To be honest, I did not have high hopes for this chicken sandwich, but they proved me dead wrong. I ordered for pick up while I was literally 1 block away at the post office, and when I arrived at KFC my order was already sitting on the counter, like magic. I have no idea how they did it. The chicken sandwich was divine. It was one of the most tender and crispy pieces of chicken I've ever had in a chicken sandwich (I've had Popeyes, Chik-fil-A, and Jollibee so I'm not stranger to chicken sandwiches). The sauce to bun to chicken ratio was perfect. The crunch of the pickles was perfect. I couldn't have dreamed of a more perfect chicken sandwich if I had tried. Halfway through the sandwich I considered ORDERING ANOTHER ONE so I could attain the next level of rewards. Alas, I was already full after the sandwich and could not eat a 2nd one. I've had crappy chicken sandwiches before at other fast food joints, so I came in expecting the worst, but left feeling blessed. The fries were okay. read more

They we're open late and a lot of the other options had timed out. I was happy to find KFC was still open at around 11pm. Ordered chicken strips and a chicken sandwich box #9 and we were really excited For our food... Turns out that they decided to toss a couple extra chicken strips between the buns instead of giving us an actual chicken sandwich. My girlfriend cried. Now she can be emotional but I feel the pain I know it's not a huge deal, but I kind of feel some type of way that I ordered and PAYED for a chicken sandwich and was finnessed with this makeshift meal. Chicken was good what can I say, and drive thru guy was nice. Forgot straws. But he was nice. Nonetheless I would like the item I paid for. read more

KFC - Spicy Chicken Sandwich Big Box ? - Fast Food Near Me - Bellevue, Washington

"Your meal was packed and double checked for accuracy by _____" It's no wonder they left this blank because this is blatantly false. They forgot my sandwich and it took 2 minutes just for someone to hand me a soda cup which was part of the order and they forgot about as well. What a rip off. KFC is bottom of the barrel for chicken to begin with but if they can't even use their scale to make sure you get what you ordered, this place deserves to fail. read more

This is the best chicken we've had in a quite awhile. We are a busy family and hate to say it, eat out a lot. I thought it may have just me that thought the chicken was excellent, but my husband mentioned it too. I ordered online for pick up and it was right on time and fresh. The dining room was clean when I walked in too. read more

what is wrong with these people, they can not take an order for the life them. I was the only one in line and they still were incompetent. Worker was incoherent read more

Standard fast food chain with decent food and decent service. The customer service experience: We stopped by this kfc via drive thru on a sunday afternoon and there was surprisingly no line. We were greeted kindly by the drive thru worker who patiently took our order. We were in and out of the drive thru within 10 minutes which seemed fairly average. They provided us with sauces and all the extra needs except utensils. The food itself was good! We love fried chicken so I may be biased of course. We ordered the spicy fried chicken sandwich and an 8 pc chicken tender meal which came with 2 large sides and 4 biscuits. All the chicken was well fried and juicy. Their french fries were so deep fried they were crispy and so delicious. The price was rather expensive for a fast food restaurant. When compared to popeyes it was about 40% more expensive and they do not offer coupons through their app which is a shame. Because of this and their averageness I gave them 3 stars. We spent around $35 and could have gotten gourmet Korean fried chicken for that price. Overall, decent place for fried chicken with decent service, but pricier on the fried chicken end. read more

My friend was craving the colonel's original recipe fried chicken, so we visited KFC for just that. I gotta be honest with you. It's been years since I've been to KFC. The last time I was at one was when there was a KFC on Capitol Hill, and we visited after too many beers. Yeah, it's been awhile. I mean, it's not terrible fried chicken. And the original recipe is what they're known for, as the fry/skin isn't as crispy with a more butter-y taste...if that makes any sense. I ordered a two-piece original combo, which came with a drumstick and thigh, mashed potatoes and gravy, a biscuit, drink and a chocolate chip cookie. Not too shabby for seven bucks. Chicken was juicy. Mashed potatoes and gravy were scorching hot, but meh. Cookie was also meh. But the biscuit was soft and good. Call three stars even? This KFC is located right by the Factoria Mall, next to Nordstrom Rack. The drive-thru went by quickly. Staff was nice. But this was the first time at a fast food joint we saw several items that were "sold out." Is that even a thing? Oh, well, it's all good. read more

KFC - Two-Piece Original Combo - Fast Food Near Me - Bellevue, Washington

The food is great. The service was also great. The ambiance is a fast food dine in, pick up and drive-thru restaurant. read more

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CEO David Gibbs & this local KFC robbed us. We TRIED to cancel an order. Wife worked so hard with store, online KFC & 800# well ahead of time. Citi Bank also sided with Yum! brands / KFC. No worries, as seniors, we know scams pretty well... Bill read more

Super rude service it's appalling they even at the service counter. Will be good to replace with bots, at least doesn't leave a bad taste

I have to start to agree with a lot of the review were's the accuracy of my order was so wrong it was like it was for somebody else to listen to half of the time to my order and half the time somebody else's order. I ordered the five piece smoky mountain barbecue chicken wings and I got three piece right crazy hot sauce and only one of my sides It took him a few minutes to figure out who was at fault of them the manager lady yelled at him and then he fixed it so they got my chicken wings which are still really hot but there is five of them Then once I got that I went back to my chair and realized that of the two sides that I was supposed to get I only got one now wow. To me when there's this many errors you got a bad manager who doesn't know how to manage and employees trying but you don't hire a shitty manager expecting to get good service You look for a manager who made me not have much experience as a driver and the desire to have a really good job I don't get that vibe from this manager I get that who's fault is it who can I blame. From the photo I don't know if you can tell this but it seems like they just make the same chicken for everything and then they drip it in some type of a weird spicy grease oil. This is Kentucky fried chicken which is aptly names as the serve Kentucky fried chicken but from the photo I don't know if you can tell this but it seems like they just make the same chicken for everything and then they drip it in some type of a weird spicy oil grease. I don't want two and a half ounces of grease dripping over my chicken at the end of my meal. read more

KFC - Fast Food Near Me - Bellevue, Washington

I don't know what kind of top notch service you expect from a fast food place other than fast service and food that taste great. This KFC had lots of customers on a hot summer July weekend and their service was great. Its hard to have a smile on face when you're working behind the counter with all the kitchen appliances making great fried chicken, and people in drive-thru and people in line. But the staff were smiling and service was quick. I got the 5 hot wings ($5) + 8 pc meal ($25) with coleslaw and potato wedges, and biscuits. They all tasted great. Total was $33 with tax and everything. The chicken is most important and because chicken breast is what I eat frequently, they have to be great or I do not eat it. What I look for is juicy tenderness, and no salty flavor in the meat itself but the outside crispy breading should be subtly seasoned not overly salty (ok if you've read my previous restaurant reviews you know I do not like salt overpowering any flavor). Thats what exactly my Extra Crispy chicken breast was tasted and I enjoyed it very much. Great sides and I always love their biscuits too. Kudos to Factoria KFC team for serving lots of dinner time customers on a hot Saturday afternoon, with a smile and Fast Service. Grabbed some beer at Safeway (conveniently located right next to this KFC) and kfc chicken + cold beer perfectly satisfied my cravings! Lastly, they kicked up their sauce line so check out their new "KFC finger licking good sauce" its bomb dot com, and as always, all of their sauces are freeeeee read more

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Stopped by to try the waffle and chicken. Kind of disappointed with the waffle as it comes soft. Even eggos are tastier. Chicken was good as you would expect. Service very good and friendly at this location. Easy free parking. read more

KFC - Waffle and fried chicken - Fast Food Near Me - Bellevue, Washington

I have to say today's order made me restore my faith in this location as the last few times I have been here I am always wondering why I went back. Today I walked down to the bank around 1pm and saw KFC and was craving some Nashville Hot Chicken. My last experience with their tenders left me very underwhelmed but I am a gambler and thought why not give them another try. The tenders looked like real fried, crunchy tenders and looked great. The last tenders I ordered where small, lack luster tenders that were the smallest tenders I have seen. Like big nuggets and left me hangry. Today's tenders were perfectly seasoned and a little greasy, but that is normal for their version as the oil is the secret ingredient mixed with the spice ( from what I read ) . The potato wedges were perfect as well. The staff, two friendly ladies were great and fast and although this KFC seems to have raised their prices they threw in two sweet and sour sauces for no charge ( for the wedges ) I will be back in another few months! read more

KFC - 3 Piece Nashville Chicken Tenders Yum! ( one was tiny so they added another ) - Fast Food Near Me - Bellevue, Washington

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Elena is fantastic employee The store was super spotless Five stars Very nice Good Food read more

Food is fine, but the new staffs are rude and inefficient. Don't even know the menu.....actually discouraged an up sell......lol. Tried arguing that she left the receipt in my bag....think a customer will stop and come in from the rain if it was? Grow a brain, learn how to hold a job, then remember, the customer is always right! read more

Worst kfc ever!!! The staff was very rude!! I stopped by and ordered a 9 piece dark meat for $9.99. At the window I double checked if the chicken were all dark meat, she told me no, the chicken were mix. I said the coupon said they were supposed to be dark meat. She began to yell at me: you didn't say you have a coupon. Okay, my bad, but am I an expert if kfc menu. She didn't ask either!!!! When I was going to submit an survey than I found out she didn't give the receipt at all!!!! Plus the chicken were really dark!!! Never come back!!!!!!!! read more

KFC - Fried chicken - Fast Food Near Me - Bellevue, Washington

Worst KFC I have ever been too!! The employees are literally on drugs! I don't know if they are stoned or shooting up, but they can't even walk in there. It's so sad to watch.. they are like zombies.. I was the only car there, order 3 sandwiches.. I had to wait 15 minutes! I've tried speaking to management respectfully only to have the drive through window slammed in my face. If you go to management with literally any complaint, they will ignore you and refuse to listen! If you go here, you will get bad customer experience, coke food, food made incorrectly, and will probably have to wait in line for 15 minutes, if you're the only car. So sad... read more

Over priced! Over cooked! Order one 2 piece meal with original chicken breasts , side of mashed potato + corn + biscuit. Even the biscuit was over cooked. Chicken was over cooked and dry! $20.00! WTH read more

I decided to stop at KFC and try their new chicken sandwich since that's all I hear on the radio. I tried the spicy version and it is really really good. Definitely better than the old zinger sandwich they used to sell. read more

KFC - Trying the new chicken sandwich. It's really really good - Fast Food Near Me - Bellevue, Washington

Get worse and worse. Don't order chicken. We order 12 wings for $14.99. Wings is so small and so smelly and very dry. 3 of use could eat only 1 each the rest trash. read more

KFC - Chicken wing - Fast Food Near Me - Bellevue, Washington

Most incredible customer service I have experienced in decades! Elena was fantastic and totally went above and beyond for me. I am an out of towner and ordered kfc to be delivered. GrubHub had an error and didn't deliver. Elena went totally out of her way to get it straightened out and provided 15/10 customer experience. She knows how to run a great staff as well! Very impressed read more

Worst KFC ever! My daughter (17) has a severe allergy to Dairy. She went through the drive through and asked the employee taking orders if their popcorn chicken was dairy free. Employee was very rude to her and refused to ask anyone who might know, instead insisting my daughter looked it up online. Not wanting to hold up the line, my daughter went ahead with the purchase, pulled over to look up the nutritional information only to find out it did in fact contain dairy so she had to discard it. I expect more from a restaurant. All staff should know the allergy information on their products and be ready to help customers navigate their menu safely. There is no excuse for such rudeness and apathy. read more

most of time, they messed up your order. you should check to make sure everything you ordered before leaving the store.

We ordered to go and the cashier was really helpful and friendly. He explained to me that the fill-up boxes for $5 deal has ended for a month, and they are like $5.5 now. We actually tried the Nashville hot chicken at home and it's not that good. The spice is good enough for me, but my husband's piece has very little meat. He said it's like he ordered spicy chicken skin or something lol. We got a survey code to fill the survey to get a coupon as well. read more