I originally met a guy named Tony S who was representing this company. Came to my business by…read moreaccident, as he said. I was looking for security so I told him to explain how they work and how much it costs etc... I was concerned about a 3 year contract so I asked him if I could do Month to Month. He called in and got it ok'd with his boss however I had to pay up front for the equipment ($531) no problem as long as their was no contract. Well everything was going fine until I tried to cancel my service as my business moved to a new location. First Dave (sales manager) answered and was a sarcastic POS, finally at the end of the conversation he agreed that I can stop service if I mail in a letter stating this. 2 months go by and I call back and get WENDY Q who says NO you have a contract if you cancel you will be charged $250 etc... WENDY Q was not helpful at all and made me feel very bad and talked down upon me. She just kept telling me over and over that I was wrong and I am in contract etc... On a side note, the TONY S guy that represented the company no longer works for them, I can only imagine why. Overall very, very unhappy with this company and their shady practices. Don't let them fool you. They are all smiles at first then once they have you caught in their spiderweb of deceit they are nasty and rude. Good luck General Security....

I have a situation similar to Randall E…read more I will start by saying signing up was a breeze. GS was super helpful and when the alarm did go off - they were very responsive. So in that respect, they perform very well. Unfortunately though - trying to cancel has been very difficult. I've left messages - but no response, neither Dave nor a different sales rep (who was my original contact when I signed), have returned calls. When I called into customer service - their response is you have to talk to Dave. Well Dave must be on the vacation of a lifetime cause he has YET to return my call. FYI - in order to cancel, its sort of a pain - you can only cancel by sending a signed statement of cancellation. Odd that its so easy to "sign-up" and a complete run-around to discontinue. When I look at the time-frame that Randell signed - its similar to the time I signed-up. Maybe in 2012 things were very different - but if I had one suggestion in regards to security - get a dog! I am editing this review as I do/don't hear back from General Security. I spoke to a different customer service rep today (very helpful) - and at least when cancelling you can send a scanned attachment. The first one told me I had to send a fax.

My side door broke and I couldn't get in through the door. None if us knew why. Neil came very…read morequickly, was very nice and gave a fair price. Would definitely use them again and recommend them to others!

Jason was professional, polite, and more than willing to hunt down the info needed to recreate and…read moreprogram an OEM key fob for my 2025 Subaru. I couldn't be more satisfied and will refer him to anyone needing a locksmith. Having said all that...he also gave the best price quote.

Omni just installed a 2GIG security system in my home. Couldn't be more happy with the hardware as…read morewell as the technical team that worked with us to figure it all out! Definitely try Omni if you're thinking about it.

From the owner: security systems security…read more residential security commercial security home automation video technology intrusion control video doorbell fire alarm access control security camera installation alarm system installation

Major Problems after 30 years of being a loyal customer!…read more About a year or two ago I hired two RING type bells to handle my home from a useful and like able salesman. It worked fair but was very sensitive for leaves. About two months ago Doyle told me they were going to "upgrade" my Door bell with a supposedly slight charge. Eventually I agreed. They then told me they are So busy and it will take a time to figure out when they will come. One day the day came. First problem, the perfectly like able service man was not aware that we had TWO bell's every though I pay for TWO. Not his fault, but my time is busy also and NOW I had to make a 2ND Apointment which as I already said takes forever for an application. I've been trying to be patient. Although not certain when, the newest Bell is it working at all! Now you with think if a doctor to make an appointment. Once you tell them the days and times you have available, they could do it. It doesn't work that way, at least not for me. What they do, is the tell me when they're coming, at which point I have to say unfortunately I am not free on that day. Instead of saying, when are you free so we could do it at that moment they said OK we'll get back to you. It's never an immediate callback I then try to tell them the best way to do. It is to calm me at my cellular phone not my landline number. I also tell them generally I'm only free on Tuesdays and Thursdays given that they only are available M-F I received a message on my landline number, the number I specifically told them they would be better off calling my cell phone. The message said Coming on Monday. Once again, realize I have told them. If not once three times I told them I am. Best available on Tuesdays and Thursdays. Not to mention I would've gotten back to them 123 if they had called me on my cellular number. Today, Tuesday, I was told that somebody will be there in 20 minutes!!! It is true, finally it was understood that Tuesdays and Thursdays are my best days, but that doesn't mean that I am ready on demand. I had to explain unfortunately I cannot see somebody in 20 minutes as I have a doctors appointment. It was obvious Scott was not happy, he seems to be the one who's running the service there. Rather than pointing out all the mistakes that Doyle has done in this case, I just said, I'm sorry, but be certain I'm not the only one that's part of the problem. When I told him I'm sorry but I can't see you today until after 1 o'clock he said OK we will (surprisingly) be there tomorrow. To which I said Scott as I've said, I am only free on Tuesdays and Thursdays. He said I'll get back to you Would you not think that he would at that he would make the appointment so we have a meeting of the mind? Still haven't heard from him, he'll probably be in another day or two maybe another 8 to 10 days. I'm sure he'll tell me how busy he is. As I said, from the beginning, I've been a loyal customer for 30 years. I almost never ever think of Doyle, or bother them over the last 30 years. Isn't It wonderful how my loyalty is finally paying off (sarcasm)

When a company has been around for 100 years and still operated by the original family founders,…read morethat tells me it's a strong, organized business. And this is what Doyle Security Systems is. Now in its 4th generation, governed daily by John Doyle jr. With operations in New York and Pennsylvania. In my business I'm constantly traveling and in just about every town, or city I go in, and out in the country, I see a Doyle Security Stickers in windows as well as ground stake signs in front lawns. A friend of mine has used them for several years and is very pleased with them. With all of today's technology via computers, competitors,etc., Doyle is still in the main stream of security. I recently was on a job site where their offices are and even their fleet of trucks seemed well maintained, a good sign!

Worst security company I've ever dealt with. Rude customer…read moreservice from the first phone call. My husband passed away suddenly last year. I shut down the DTN services as I didn't need them.. I've been calling for two days now to try to get into the system so that a fire alarm Security can go in and test sure everything's working for a C of O. that I need. Repeatedly I was told we can't do this. We can't get into it. We can't do anything for you.. though they claim one of their workers talk to the person trying to get into it didn't help. I was told to start a phone line and then had them reconnect the security services . When I called back to reconnect the services, the woman said why I thought you said somebody else very sarcastically very rude. What's going on there ! I thought you had somebody else. And I said I don't know what your problem is but every time we have a conversation with you, you wanna give me a hard time. It's that simple. I want to restart the service and that's when she said she was gonna refuse me and I asked you the owner was and she said she was along with another woman's voice in the back. Screaming we own it. I'm embarrassed for the owner. As a business owner myself I have never encountered such unprofessional customer service. My husband had their services for years. I don't know why -as what I experienced was horrendous. Call Solution One for any of your alarm services speak to Ron!

I finally met up with Mr Don Noga He is a very nice person I…read morelove his security system He is a really good person to do business with I love his camera system Pl Call DTN security for a consultation abt this great security system. You will b happy u did While at it. Pl. check out the cameras that u can check on your baby while with a babysitter Also check on your dogs while you are away Sincerely. Mary Mendez

Installer did an excellent job setting up my exterior cameras. He took his time to explain the…read moredifferent components throughout the setup. Very personable guy. Install was clean as can be and looks great! Definitely will be a return customer if/when it comes time.

From the owner: Feeling lost in the tech world? Monroe simplifies it all. We connect homes & businesses to…read moreessential tech, offering expert installation & service for cameras, alarms & more. Custom solutions, exceeding expectations. Choose Monroe, stay connected.

asked to learn more about my project. Have not heard back since replying. Not sure if they are…read morejust busy or no longer interested.

My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.

I definitely recommend Roc Tech and will use them again for future projects!…read more I found them on Yelp and they responded quickly. We talked on the phone and he was able to come out same day to give us a quote. It was very reasonable and he came a few days later to do the job! We had a ceiling fan installed as well as two recessed lights. He put new light switches for them as well. Work was done efficiently and cleanly.

I paid more than the full estimate however, the full job of mounting a new TV and connecting to…read moreSpectrum service (existing) for an 87 year old women, was only HALF done. They denied that i had asked for the IT portion but, it was in writing. Despite leaving a conciliatory 3-atar rating on Thumbtack and saying that the workman was nice, I have been accosted for HOURS with aggressive and combative texts because he thought my review was unfair. Only now (too late) I looked at his other recent reviews. They are 1-star reviews. Mine was GENEROUS!!! Please avoid these guys at all cost. They are super-rude and aggressive. And for an electrical company to be unable to connect a functional Spectrum Xumo box to a new TV, and then deny they were asked to do so, is inexcusable. What's more, they quoted $80 and I paid $95 for a half-finished job because I thought the guy who came out was nice. Boy was I wrong!!! These people are a bunch of aggressive, bullying, creeps!!! I would be happy to share their angry texts over a 3-star review (on Thumbtack). If I could change it to 1-star, I would. I am now giving them 1-star for HIGHLY UNPROFESSIONAL BEHAVIOR. AVOID!!

Service can be a bit slow in responding sometimes but the few times we have had an actuation, a…read morephone call was almost immediate with no complaint from us.. Over the years, we have had two problems that were becoming a headache for us and Casco. Unknown to us, an exterior basement door had been struck by a contractor working in the house. Everything looked fine but the door kept tripping the system. It was finally discovered that when a heavy wind blew, the door would flex just enough to activate the system. Once we figured the problem it was quickly fixed with no further issues. The other problem is humorous now. A big spider was hiding in the ceiling and when dropping down in front of the sensor, was just big enough to trigger it. When he was rehomed our activation problems ended.

If I could leave zero stars I would. I've been reaching out for over a month to have our yearly…read moreinspection done on our fire system and still haven't got ahold of anyone. I've called dozen times and they tell me they have no record of the calls.... that's the problem. I will be looking for a new company after many years or service with them.

Where do I start? I am not wealthy, I do not own any of the "best" technology equipment. However,…read moreVivint assured me that my Amazon Fire would be an acceptable form of technology to support their system. Not at all what I was promised!!! The system was installed, poorly, and removed within 6 months!!!! None of Vivint's equipment functioned properly, or at all. Technicians came to the house on more than 5 occasions to "fix" the sky panel, the doorbell camera and adjust some settings. I had several phone conversations with customer service, and e mails. This system was sold to me under predatory circumstances!!! Not once did a supervisor reach out to ask about my dissatisfaction. Upon removal of the equipment, my house now does NOT have a functional door bell when I had one before they got there!! Ricardo was the tech, he left live wires hanging from my siding where the doorbell should've been replaced. I have several holes in my walls, wires dangling and overall damage! Only way I recommend this security service is it you have an iPhone, the latest edition of iPad with at least iOS of 10!!! So whatever, I am severely dissatisfied!! Not to mention since installation in January, I have video footage of trespassers stealing property!!! But of course, with non-functional equipment NOTHING was caught on video. Just criminals walking down my driveway from the one , but nothing was ever caught on the door bell camera, because that camera always said it was "reconnecting". And again I had to call, perform testing and basically work. This happened so frequently that I just accepted the fact that this system was a bad idea, and ignored it!!! It's really unfortunate, because I live in an area full of crime. I needed this system for security and peace of mind. Instead I got anxiety, a big money contract and zero support! ADT will be getting a call for my business. The only business that I plan to do with Vivint will accompany an attorney!!! You can bet on that!

To begin with, the salesman misquoted me. I decided to go through with the install and deal with…read morethat afterwards. An hour after install was done, 3 of the 5 cameras were offline. Reboot, restart, unplug, call to tech support...repeat and repeat. The 2nd night the system would not arm! Imagine a security system that will not arm and does not have functioning cameras. The system still will not arm. I cancelled before being locked in to a 5 year agreement and payment. The service model is not helpful at all. They are putting me off almost 2 weeks to have the system uninstalled. In the meantime I am left in a home without a security system. All they care to do is apologize, not make anything right.