I'll never go back to this Lexus dealership again! worse customer experience ever tryna hide the makeup from the customer also very rude treating customers like stupid. Today I was wondering why the sales price Went up $5000 after pulled the credit Also only give me the monthly payment Estimate only! not ever the sales details one of the manager said you think you will bought a white hybrid Lexus for msrp? what a shame! Feel sorry for u guys. read more

This location and service from all employees is top tier! I've come a few times for different reasons and each time, I've been greeted with a smile, a warm welcome along with all of my questions/concerned being answered. Today, I decided to make a first time appointment to get an oil change service done. The wait time was longer than anticipated but the waiting area is very pleasant and comfy with plenty of complimentary beverages to choose from while you wait. Shout out to Tim who's taken care of me in the past and Danecia who took care of me today. Appreciate the refreshing hospitality. read more

"people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Our time at Keyes Lexus ended in disappointment after wasting hours of our time. In the end, it felt as if our time wasn't valuable, and that we as potential customers weren't valued either. After a few hours negotiating (and long waits in between conversations) our lease deal, we finally came to an agreement, which felt awesome, but the car was not available for a few more days (Day 1) - Nasrin, our sales advisor was nice and communicative. End of day we felt good. Fast forward to day 2, we went in to sign the paperwork (the car was still not available ) because Jimmy, a sales manager pushed for us to come in as rates could change going into the new month. After an hour waiting for paperwork to be ready, we were finally able to speak with the financing agent Justin (who was pleasant) who informed us that they could only accept a limited amount of the down payment via cc. While this is understandable, it was the first time that anyone had informed us of the company policy. It was SUPER frustrating , as we had been at the dealership for over an hour and a half at this point. And had been eagerly awaiting our car's arrival. Nobody had informed us on policy for dp, which was the staff's negligence. Justin brought in Jimmy to see if they could do anything about the situation. At this point our option was to charge the max on cc and then pay $1200 more for the total lease length, or bring in the cash to pay the anticipated down payment. We were hopeful after so much time spent negotiating that they could make an exception or make an effort to mitigate the situation. It felt like our frustrations were dismissed and belittled by Jimmy, and then we asked to speak to the GM, Ramin. Ramin stuck very firmly to the policy and would not make any exceptions or modifications regarding lease price - but at this point the energy was already soured. Our frustrations were: 1) our time was not valued 2) the communication was not fully transparent and acute 3) we didn't feel that there was respect or understanding for our situation. There were bigger issues here apart from the money. We ended up leaving the dealership car-less and unhappy. read more

Do not do deals in this dealership, they so unprofessional and wasted 3 hours after we agreed on a deal and then they forgot to mention all the small details for the deal . Be careful from Jimmy he's the worse and very unprofessional, after wasting 3 hours and starting so sign papers he was not honest and bad . Do not go there ! read more

Sad to say that my excellent experience was replaced with such a terrible one that Keyes Lexus has lost me as a customer. My Lexus needed an unexpected fuel pump replacement and after diagnosis I was told that this would be a $1000+ job. I asked the breakdown of the costs and was told that the part was $420 and labor was 200+/ hour. I pleaded with the service consultant to see what he could do about lowering the price due to Covid hardship. He told me he could give me a 10% discount. This still didn't seem reasonable so I started doing my research. On the LEXUS WEBSITE I found that my fuel pump part was actually $345. I immediately called the consultant to let him know that he was wrongfully upcharging me and that I would purchase the part myself if I needed to and give it to them. He said that's what the 10% discount was for. So basically I was never given a discount, he was just hiding the fact that he's a total snake and tried to upcharge me during a pandemic. After going back and forth w him I agreed on a Wednesday that they'd fix the car. He said the car would be ready on Sat. Sat comes around and I don't hear from him so I check in only to find out that he forgot to mention to me that the car would actually not be done until Tuesday. No loaner car was offered, no apology was given. I came back on Tuesday, picked up my car and drove off only to realize that their mechanics messed up the installation of my fuel pump, forcing me to take my car back in to fix THEIR mistake. No apology this time either, but a loaner car was offered. I picked up my car for the second time and even now my fuel gauge isn't working. I was told to "drive around " to see if it fixes itself. TLDR: I was severely overcharged, almost tricked into paying too much, had my car damaged during the maintenance, had my time completely disrespected, not notified that my 2 day maintenance turned into 6 days and not one single apology. I 100% believe that the consultant purposely "forgot" to tell me that my car would take several more days to fix since I called him out on misnaming the price on the part. Shame on Lexus for being a Luxury dealership but treating their customers like trash. read more

Went to Keyes Lexus for my parents' GX's scheduled maintenance. The service advisor, Anthony, was kind and to the point. The dealership was pretty large, with modern furnishings. Their kitchen was fully stocked with beverages, though no solid foods were available; why that's the case, I still question it but no problem. The maintenance was done in a timely fashion, around 90 mins; Anthony was quick to outline what was done on the car and explained to me everything on the summary log in ways that I understood. They even washed the car, which was a neat little detail. The maintenance wasn't an issue at all. What I had an issue with was their sales team. This probably happened a few months before the maintenance, when I went to Keyes Lexus to browse through their inventory. I was particularly in the market for a GX, like the one my parents had. I was greeted by one of the members of the sales team, Ehsan. From there it was just downhill; when I told him I was window shopping for a GX he immediately switched his attitude. He showed me the few GX models they did have, which I understood were pretty short in stock everywhere, and that was it. Didn't pitch any offers they had, no deals, nothing. He was just on his phone while I checked out the cars. I was out of there within 15 minutes. No goodbye, no "please come again", nothing. His entire attitude revolved around the assumption that this kid couldn't possibly afford to buy a GX, so why even bother putting in the effort to sell him the car? He's just some 24-year-old kid in funky street clothes, no way he can afford a top-shelf car! Sorry I bothered showing interest in purchasing a car from your dealership. I'll just take my business somewhere else where the staff might actually try to sell me the car. read more

Absolutely horrible experience buying a used Honda Fit from Keyes Lexus. I was looking to temporarily downsize with an affordable car, and I chose this dealer because I assumed Lexus was reputable. They said they had performed a rigorous inspection and all was well. I declined to purchase a warranty because it would have been 40% of the value of the car, and I therefore expect to have to pay for some repairs in the future. What I did NOT expect was for the car to stall out and refuse to start the very FIRST time I tried to drive it after bringing it home. Clearly something is massively wrong with the battery, alternator, and/or starter, and it's ridiculous that after a "full inspection" I didn't get farther than 8 miles before the car literally did not work. Our salesperson kindly attempted to rectify the situation by coming to my home to jump start it, and he told us to get it looked at by the service department. However, instead of taking any pride in their work, the service team just told us we're on our own and there's nothing we can do. They even claimed that there is nothing wrong with the car! I'm pretty sure that if it will not DRIVE, something is wrong. I was completely mistaken to trust these shady crooks, and I would greatly urge everyone else to avoid them as well. read more

Ruman is a wonderful gentleman very sincere and honest he knows all that there is to know about Lexus automobiles it will be my pleasure to work with him every single time read more

Just arrive in Woodland Hills CA at exactly 4am I'm here to shop & buy for Lexus cars. One of the dealers is keyes Lexus. I hope to meet Sam Santoso, internet Director at Keyes Lexus, with address KEYES LEXUS 5905 VAN NUYS BLVD. VAN NUYS, CA 91401 He spoke with me yesterday to confirm the deal that Ruman promises that they can beat all Lexus dealers quote. I believe them and hopefully to see them. Sam Santoso is a good manager because he takes care of his agents and specially there lexus customers. He explained to me the advantages of buying a car with Keyes Lexus compared to other dealers. Whether I get there car or not. They patiently told me that : Customer service is there priority and second sales. If you need a Lexus car don't hesitate the team of Ruman and Sam.... read more

Keyes Lexus - Lexus Keyes - Car Dealers Near Me - Van Nuys, California

Avoid!!!! As of 2/22/24 still carless as a business don't respond to bad reviews on yelp and seem like you're genuinely concerned and want to "make things right" when you provide a customer service phone number and email that probably don't work as we have left voicemails and emails since no one answers when you call. Shame on you I have learned keyes or better said the Lithia group as i will be opening a BBB complaint of selling a defective car. The 100+ inspection you do on all your vehicles before selling couldn't see all the codes that the car had that the technical bulletin had that you guys had knowledge of since it was in the carfax you provided read more

Easy process and we had a deal done quickly. Very satisfied with the attention, detail, and willingness to help me get the car I wanted at a fair price. Easily the best experience I've had at a dealership. Thank you! George Aliano read more

I feel that I need to write this review to help individuals like myself. I been using a wheelchair for 28 years. I was ready to buy my car when I founded in the internet but it is so true about what the Chevy dude says - many dealers are using inaccurate information/numbers to convince you to go to their dealers and shop for a car. I was ready to buy the 2017 lexus Rx 350 for 30588 when I got there I was told that their was a mistake in the internet with the information provided. Please update your dealership information and stop liying. Be truthful and honest. Be careful because this is the trap many of this dealership use in the internet. We the people deserve honesty! read more

Keyes Lexus - Wrong information about the price of the vehicle. The picture of this car is not the real picture. - Car Dealers Near Me - Van Nuys, California

We bought a car through Sam Kalbassi and had amazing experience. He made this so easy for us. We spoke over the phone then drove over to the dealership and he was ready to assist us. He was honest and straight forward and avoided all the back and forth. My family deals with buying cars pretty often and it's not always an enjoyable experience. Sam was great and made it so easy for us! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Had a great car buying experience. Karim Sahnoun, GSM, was absolutely amazing in listening to what my needs and worked with my budget. Safa Hossine was so patient and so knowledgeable about the different features and functions on the different NX 350 plug in hybrids. Couldn't have had a better buying experience. Highly recommended by my friends.... the Sabels! read more

Great communication skills , honest man. Great salesman, he looks out for his clients read more

Keyes Lexus - looking for a car at Keys Lexus , talk to my guy Ruman Syed. Hey's a great salesman , he'll work with you n take good care of you! 10/10 - Car Dealers Near Me - Van Nuys, California

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Got an amazing deal on my new Lexus GX! Kevin was a pleasure to work with, he went above and beyond in getting us a great deal for my trade in and my new GX as well!! Keyes Lexus is the way to go! read more

Amazing experience, Kevin helped us a lot on our purchase on our vehicle , strongly recommend.

Danecia and Andre we're absolutely phenomenal today! Talk about going above and beyond for the customer experience. Danecia always makes me feel warm and welcome to here. Andre took the time today to literally scrub my car from the tar that was on one entire side of my vehicle! Highly recommend this car dealership! Also, I've purchased three vehicles from this place! read more

Jimmy and Mark were amazing threw the whole process . Easy, outgoing and very honest people who made my car buying process amazingly easy . If you want true professionalism and time efficiency come see Jimmy and Mark ! read more

Keyes Lexus - Toyota Sienna XSE 25th anniversary - Car Dealers Near Me - Van Nuys, California

Purchased a car battery in November of 2021 , coming in for a warranty do to my car wouldn't start a couple of days ago. So I jumped started the battery and it was fine and next morning it happened again. Took off the battery and noticed that it was swollen on one side! My question for KEYS LEXUS dealership owners , GM , Parts Manager it is safe to have a swollen battery in your car? I have the receipt and the company still doesn't want to give me a new battery read more

Keyes Lexus - Normal - Car Dealers Near Me - Van Nuys, California

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Michael and Donny of Keyes Lexus were the best! Drove almost 3 hours to save few thousands! Definitely worth it! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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Car shopping is out of control right now. Because of the chip shortage - a critical component in car manufacturing, most dealers are suffering from low inventories. Which means dealers are not trying to do you any favor, instead tacking on a bunch of useless b.s. like nitro tires and other crappy dealer installed options on top of dealer mark ups. Given the current climate I was hesitant when my aunt asked me to find her a new Lexus. Found a car here in local San Diego Lexus dealership but there was no way I would pay more than MSRP plus all the other crap mentioned earlier. Got in touch with a few dealers in the LA area, but Ider from Keyes Lexus stood out. He was upfront with the pricing and went through all the purchasing process online and by using UPS next day service. And for the cherry on top, Keyes Lexus shipped the vehicle to San Diego for free! I didn't even step a foot inside the dealership. If you are shopping for a Lexus I would highly encourage you to reach out to Ider at Keyes Lexus even if you are not a local customer. I promise you it will be worth it and your wallet will thank you. read more

Keyes Lexus - Thank you Ider! - Car Dealers Near Me - Van Nuys, California

I've been looking for a ux for a couple of months, spent weekends at numerous dealers. Finally, me and my mother decided to search Keyes Lexus and we saw they had a few options. My mother called last night after they closed and chatted with Ruman Syed, who was very helpful, he answered our phone calls after the dealer was closed. Today we came in to close a deal with Ruman, he was so nice and even apologetic because he was busy. Ruman gave us his full undivided attention, helped us get into a brand new UX and made purchasing a car much easier, he was straightforward and not pushy whatsoever. If you're looking for help on purchasing a lease, please do yourself the favor and contact Ruman at Keyes Lexus! He won't waste your time which is something you won't find in car dealers. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Absolute worst experience in a car dealership I have ever had, and I have bought several cars in my lifetime. I was shopping for a Lexus 450h+ PHEV and was quoted $61,000 over the phone by Myra. Had a 40k trade-n as well. We drive over 30 min same-day to see and purchase this vehicle just to sit down with Ash, who then tells us the vehicle is $10k more! He's dead serious. When we say no, he comes back and acts like he's doing us a favor by reducing the market price to $5k over sticker (attached for reference). Bait and switch at its finest. Horrible business! You guys suck big time. read more

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This review is for Ruman Sayed the sales rep. I called him to make a deal on a Honda HR-V, after my Mom's car was stolen. He was courteous, responsive, and attentive to our needs. After a very short negotiation process we were able to make a deal to my surprise and we picked up the car that same day! Thank you for your patience and understanding Ruman. A freshly washed car with a full tank of gas and a follow up to see that everything is still ok with the car goes a long way! Recommend his services... read more

came in to get an oil change and anthony pastoral in the service area is zero help and is a dick

I hardly ever write reviews but in this case my experience was very pleasant I can't help but share my 2nd Lexus purchase at Keyes Lexus. Ruman Syed was polite, efficient and extremely helpful from the moment I arrived until I drove away with my brand new Lexus vehicle. He took the time to adjust best possible value for purchase, to go over every detail I had any questions about, to show me several vehicles of interest. After I had made my purchase he was kind enough to register my phone onto the vehicle. He was the kindest man I've met at a dealership and definitely will be looking for him on my next purchase. Thank you Ruman for all your help, politeness and kindness. I'm in love with my new vehicle. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

We purchased a certified Lexus from Safa and the process couldn't have smoother. Wonderful sales consultant and very professional. Also Karim the general sales manager was a pleasure to deal with. We bought multiple vehicles from them and recommend Keyes Lexus to anyone. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

We had an amazing experience at this Lexus Dealer. We went to the dealer to look at the new TX SUV. I wanted to see and test drive the car. I did not expect to buy the car here. Ruman Syed took us on a test drive and patiently answered all of my, my husband and my twelve-year-old son's questions. He was not pushy and wanted us to feel comfortable. Every deal my husband found, they were able to match. Once we decided on the exact car we wanted, he was able to get the car in 24 hours. Almost all of the paperwork was done before we came in. There were no "surprises" when we came to pick up the car. They were honest throughout the entire process. Ruman has been able to answer all of our questions and help us with any questions we have about how to operate all of the technology. I can not say enough good things about Ruman Syed. I will recommend him to all of my family and friends. read more

This is the 3rd SUV i leased for the last 10years here at Keyes Lexus. As always, they gave me another great deal. Just look for the men, the myths, the legends. They are Ruman the man and his manager Jimmy. Seriously, they going to help you get a great deal anyway they can. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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This dealership sold my daughter a defective used car including safely issues. BEWARE... This dealership is a FRAUD!

This is my second time leasing from Ruman. He always makes it so easy and explains all of my options and got me exactly what I was looking for. I'm in love with my UX. Thank you Ruman read more

Sam Santoso and Michael Cabrera helped me with my purchase and trade in. Like all the reviews say, they were amazing and made the process very smooth. They are professional and courteous and made my experience the best that it could be. Please ask for them the next time you have to buy a car from this dealership! read more

Took for 5000 service which was to basically to rotate tires. When I got home I saw a small section on my clear bra with water bubbles and a small deep scratch (clear bra on hood). Like seriously. Not recommend to get service here. The service guy was nice though, the technicians probably don't seem to be careful with your car. read more

Keyes Lexus - Clear bra on hood - Car Dealers Near Me - Van Nuys, California

Simple oil change for 8am appts took 2 hour and 35 mins. Didn't seem busy and no one checked on me or gave updates or explanation. Going back to Jiffylube. read more

After being disappointed with the first sales associate I spoke with I decided to give someone else and am SO glad I did! Nick made a deal happen that I did not think would be possible. He even stayed open AFTER closing on a SUNDAY of all days while I waited to get my check from Carmax. Kudos to him, Jimmy, and Matt as I am now the proud driver of a 2021 Lexus!!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

We want to thank Rumna Syed for being the best and most honest salesperson we have ever encountered and for making it possible for us to purchase a new vehicle. We have been loyal customers of Lexus Keys, and they never disappoint. Thank you for providing the most humbling car-buying experience anyone can possibly imagine. Amazing customer service!!! read more

I am speaking from a personal experience with my Lexus purchase in 2017. This dealership is unethical with lack of morals and integrity. ZERO stars if I could. Steer away from this Lexus dealership. My experience was more specifically with finance manager Dominique Ridler, finance director Vivian Fowler, and sales man "Q" or Kuomars Askari! Also, a Justin from the finance department. Dishonest and unprofessional finance team to say the least. DO NOT work with them if they are still there. Untrustworthy establishment and staff. Please take your business elsewhere! read more

I have been driving Lexus past so many years and own couple of different Lexus now. Always take my Lexus to the dealership but never got cheated the way Keyes Lexus cheated me recently upon my last visit for service. I scheduled an appointment for my GX460. This vehicle was due for 65K Miles service and upon talking with agent on call, I was advised to get tire rotation and oil change that would cost me all together right under $200. During my visit for service at the dealership, I was advised to get Lexus recommended 65K mile service that would cost another/about $50 but would cover some inspection, that maybe helpful. I agreed and 65K miles serviced was performed on my car. I bring the car home and day after I left with my family for road trip to Bay area. We stopped over for a break at a busy place on our way and guess what, the battery died. I tried to restart and couldn't succeed since the battery was completely dead. With the help of some gentleman around at the restaurant we jump start the car and drove non stop straight to the hotel we were planning on staying. Next morning with the help of one of the hotel staff, I got the car started and took it straight to the nearest mechanic. I was told the battery is completely dead and needs to be replaced. I was shocked and my concern is why in the world they gave me the fake inspection report with no concern about battery, inspection report attached to this review. Per their inspection report, battery passed the test. I wish they run the test in reality and I would have got the battery replaced immediately. Imagine anyone traveling with the family during holiday season and then dealing with all this. I owned different Lexus in last over 15 years and never have been cheated like this. I tried to call the manager as well, but guess they are more occupied with other high priorities. At this point I am not even sure, if they really did the oil change or just washed my car and gave me back. I am glad I didn't agree to get the tire replaced through them, which they insisted during my visit. My only advise to others is be aware on what they are saying or doing to your car. After this experience, for me personally, I am not going there ever, even when I need to buy a new one. It's been more than 2 weeks this happened and still they haven't even returned my call. Good luck read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

dishonest, unprofessional, pushy and rude . They made me sign a consent to run my credit which was not how I was told. The manager was rude and very forward on his comments. They try to put you down so they can manipulate your decision. read more