Excellent service! Highly recommend Joe as a service advisor. He always provides clear and honest recommendations.

Had a really great experience buying my new Lexus at Keyes Lexus. My salesperson was Feri, and she was so nice and helpful. She was welcoming and got me in and out of the dealership with everything I needed in no time. The deal I received was much better than others I received in the area, so I am very happy I went to Keyes. Thank you, Feri, for making my experience go so smoothly! I am so happy with my new car!!! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

My second review of Keyes Lexus Van Nuys and second visit. But my first review from 2018 has apparently disappeared. Danecia was our service agent once again, very helpful and considerate if not a bit frazzled at times, apparently with work overload. We waited around for our 110,000 mile service and some noise complaints, while taking advantage of their free amenities in the spacious waiting area. Though I did notice the carpet was overdue for a good cleaning. Which matters the longer you wait around. So after some 3 hours, Danecia made us aware of the noise findings$$$$. Oh well, no one ever said repairs for a Lexus would be cheap. And after hearing that the needed repairs would take another estimated 4 hours, we opted for a loaner and arrived back today to find our vehicle just about ready to drive us back home. Minus the irritating eeks and squeaks. read more

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When we brought the car, salesman and financial manger said they will order the parts and fix the headlight so we don't have to wait over there. We trust them and purchased the van on 9/8/2023. As of today 10/27/23, whenever I text the salesman he response me a week later and said he will look into it. Then never come up with answers at all. Your company put a lot of advertising to make customers come to buy the car, but what kind of service giving to us. read more

Keyes Lexus - Headlight with water inside and said will fix for me. - Car Dealers Near Me - Van Nuys, California

bought our NX300 here a couple of years ago, had to work hard to keep the dealership from cheating us in the purchase ... had been getting car serviced here since. Today, incredibly rude service advisor who couldn't be bothered to point me over to parts department, was going to bite the bullet and pay $40 per spark plug but at the parts department they told me the price was always too low and they were actually $60 apiece, ignition coil is and unavailable, and the guy on the floor to whom I wished to express my dissatisfactionmay or may not have relayed my concerns to somebody or may have just walked back into an office and then come out and told me he had relayed my issues to management. may or may not have relayed my concerns to somebody or may have just walked back into an office and then come out and told me he had relayed my issues to management. Somehow this whole dealership just seemed very uninterested in doing honest business or taking responsibility for customer impressions. I cannot imagine wanting to come back here and buy or have any service performed in the future. read more

Ruman at Keyes Lexus is very accommodating and professional. He was patient, explained, and answered all my questions in detail. Karim, the general manager, and Nick in finance, are knowledgeable and professional, took me through details and options more than I ever wanted to know. Lexus wasn't interested in buying out my lease car, but Ruman was so nice and did the grounding for me. I came to test drive and left home in a new Lexus. read more

I was helped by Kevin and Jimmy and they were both great help! I really felt heard as a customer. They made sure I left happy with my purchase which I did! I highly recommend coming to this dealership as they are super friendly, kind, and make sure you leave happy. I know usually going to car dealerships can feel dreading and serious but here, they really make you feel like family. Thank you again to Kevin and Jimmy! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Every time I need to buy a car I always call Dany Banayan, he is very professional, I highly recommend him!

We recently purchased a new car at Keyes Lexus, and we had the most seamless, easy, and even enjoyable experience we've ever had buying a new car. We worked with a fantastic representative named Hakob who was not only extremely knowledgeable about the vehicle, but he was also patient, diligent, flexible, and very kind. He really embodies everything you would hope for from a representative at any car dealership (and more), and he truly made the experience what it was. I would go back to Keyes Lexus based on how he treated us alone, and I'd recommend him to friends and family and anybody looking for a new car. We are very grateful that we had the chance to work with him and get a fantastic new vehicle. read more

If customer service is when one is treated with respect, kindness, understanding customer's needs, being customer-first & not just about "sales", my family & I had received all of the above from our visit to Keyes Lexus, Van Nuys. If anyone is considering to buy a car I highly recommend to check it out. Everyone is amazing. Special thanks to Ruman Syed who took good care of us & made my mom's dream come true. Ruman made sure we were happy when we left. When he said, "It's not just about the money. It's about making my customer happy." Guys, he meant that. That's what we got. He got us a great deal for a great SUV. read more

Ruman Sayed!!!!.... The best car salesman ever! I bought 2 cars from Keyes Lexus with the generous help from Ruman! so helpful! I can't express it enough! Great deals and I will always come back when I need another! all because of Ruman! read more

Keyes Lexus - Second car bought a 2020 jeep - Car Dealers Near Me - Van Nuys, California

Thank You Thank You to Danny Banayan and John Saado. You both made it happen for me and I really appreciate the patience and the extra mile you went. If you're looking for a Lexus go to Keyes because you won't be sorry. Thank you for the great experience and I'll make sure to send my friends and family to you both! read more

I'm leaving this review strictly for Ruman Syed, the female master pianist on the second floor, and the finance gentleman (I believe he's Pacific Islander) BUT mainly Ruman... huge huge shout out to Ruman for my enjoyable experience at Keyes Lexus. I've never bought a car from a dealership before and was quite nervous and intimidated by the process, but Ruman made this process seamless and as stress free as possible. This may have been the fastest car sale because we were able to cut a deal before the car was listed with pictures on the market! Ruman is extremely kind, accommodating, thorough, helpful, and knowledgeable of all aspects of the industry and he made me feel good and confident in my decision to leave with my dream car. Ruman is a fighter and will make sure to help get you the deal you're looking for. I was able to come in and leave with the car I wanted, nothing more or less. Not to mention, he won the car salesman of the year award! (ask him to show you a pic of it) I highly recommend Ruman Syed if you're looking to buy from this dealership. Thanks again Ruman! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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First time doing business with Keys Lexus. It was definitely a great experience. The salesmen Mr Ruman Syed was extremely helpful. He went above and beyond to inform us and helping us make the best decision for our family. He was extremely knowledgeable and patient answered all of our questions and concerns. For the first time doing business we had no pressure to buy a car. We look forward to the many adventures our suv will take us on..on behalf of an excited family. Thank you Mr. Syed and the team over at keys Lexus. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

What a shockingly terrible experience. I'm in the market for a Lexus for my mother-in-law. My mother-in-law went to this dealership once on her own and mentioned they were slow and didn't seem nice. But we decided to go back because she may have gotten one bad rep, and that's not something to punish a dealership with if they have seemingly good reviews. But no, reader, it somehow got worse. We arrived and were connected with Tim. I let him know my ETA over text and had previously let them know the vehicle we were looking to test drive. We arrived and they had gotten the wrong vehicle ready (gas instead of hybrid). Fine, not the end of the world, but it took ages to get the correct hybrid vehicle there. Then, before we jumped in the vehicle, Tim started badgering my mother-in-law about why she should get a gas vehicle instead of a hybrid. When my mother-in-law mentioned she wanted the hybrid to get the better fuel economy, Tim tried to convince her that the gas would actually be better for her fuel economy in city driving. He even brought her a printout of the details for each vehicle (gas and hybrid) to prove his point...which actually did the opposite because the hybrid was clearly much better for fuel economy for city driving. When she pointed that out, he ignored her and kept talking about how he could get us a "deal" on a gas vehicle. Ugh, I get that he probably gets a higher commission on a gas vehicle, but c'mon, we're not interested in that model. Then came the drive. Tim could barely be bothered to answer basic questions about the vehicle. Gave us short answers. When we mentioned that we had tried vehicles at Audi and BMW earlier in the day as part of our search process, he talked down to us about how we clearly didn't know what car we wanted if we had visited two other dealers, and that when he was car shopping, he always knew the exact model he wanted. It was so weird, like why not try and extol the virtues of Lexus vs. the competition instead of being condescending? The awkward and insulting ride finally came to an end. And then, when we got back to the dealership, Tim exited the vehicle and went inside. Never said goodbye. Never checked on us. Despite it all, my mother-in-law actually loved the vehicle and we wanted to buy it. Until we realized Tim wasn't coming back. He was just inside the entrance talking to a few other employees. But I guess he couldn't be bothered to even see if we liked the vehicle or not. So after a few minutes, we just left and went down to Lexus of Glendale. I remain baffled at how a salesman didn't want to actually sell us anything. Was this some weird attempt at reverse psychology? All I can attribute it to is that maybe it's because I'm brown and my mother-in-law is black? I mean, my wife and I have been blessed with fantastic career success, but you can't really change your skin color I suppose. Truly a disappointing experience all around and, as my mother-in-law has been reminding me, we shouldn't have even given Keyes this second chance. Shop here at your own peril! read more

I am very pleased with this dealer, especially the general sales manager Karim Sahnoun, salesman Dominic and sales manager Jimmy. They gave me a great discount on my Es300 hybrid. Very cool car and great service. thanks for the car. I recommend everyone to contact them read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Disappointed! Good service until you purchase the car! purchased a Rx 350 6month ago, they never gave me my second key! Ask my dealer MICHAEL CABRERA, he just always tell me he is on it or emailed people and then never follow up again until I text him! Last time he told me will get a Mail soon, now few month after, still nothing ! And just texted him and he still says he is on it! If you gonna purchase car here , better look for a dealer that are responsible! read more

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Had an amazing experience with Keyes Lexus Ruman is the most amazing the best sales person ever! I'd highly recommend anyone to go to him for support and best car purchase experience read more

I purchased my NX here. Great service, very accommodating. Made the whole buy out process a breeze. Kevin and Jimmy took great care of us.

My wife has been a Lexus customer for 11 years, and has had nothing but positive experiences with Keyes Lexus. I was looking into buying a new car, and her service advisor Ali Alrubaie recommended Ruman Syed to help me. Since the moment I met Ruman, I knew I was going to be in good hands. After explaining my needs and concerns to Ruman, he helped guide me through out the entire process of purchasing my first brand new vehicle. I've always purchased used vehicles in the past, and I truly feel it's because I didn't have a salesperson as caring as Ruman. A huge thank you to Ruman Syed, Justin in Finance, and Ali Alrubaie for recommending us to Ruman. Thank you very much Ruman! read more

I bought my new Lexus a couple of weeks ago and I want to say that it was my best experience in buying cars. It's very important for me that the sales managers are friendly and understand their business. My experience of buying a car was with an amazing person - Ruman. It was already late in the evening when we went to the dealership, but despite this, Ruman stayed with us solving all our questions, which seemed to me very professional. It is clear that a person loves what he does! I also want to mention other people with whom we had to contact in the finance department and other staff - all amazing people! I'm glad that I take my car right here! P.S. Ruman!!! Hi from Julia and Slava! :))) read more

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As always, Ali gave us great customer service. We are happy to bring our vehicle to your shop because we feel that we are taking care of. Ali goes the etra mile to make sure that we are happy With the work and the service and we really appreciate it. We totally recommend Keyes Lexus to anybody. You guys are awesome!! read more

Completely non-responsive. I tried for 4 days to have someone respond to my inquiry (made the first day of this dealer's ad) about a 2021 RX350 advertised online. I received 5 canned/automated responses from 4 different individuals. I emalled directly to the General Manager, and still received no response. A phone call to the GM has also gone unanswered. I see today that the vehicle is no longer advertised, indicating either the car was sold, or this was a fake designed to elicit responses. read more

Keyes Lexus of Van Nuys rocks! Ask for for the VIP sales manager, Danny Banayan. Danny is highly experienced. He's very easy to talk to, listens to the customer's needs and provides appropriate and timely responses. He's not pushy at all. The cars sell themselves, yes, BUT, my husband and I appreciate that he is very professional and straightforward. We drove 40+miles to meet with Danny at Keyes in Van Nuys. Yes, we passed by several dealerships on our way here and it was worth it. I just leased an RX450hybrid and I'm very pleased with the transaction. It was easy, fast and painless. What's even better is that the car I got was the color combo I love! Can't wait for the car to arrive. If you're considering to purchase or lease a car, look no further and visit Keyes of Lexus. Ask for Danny B. You will not be disappointed. He's the best! read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

Most disappointing experience at a Lexus dealership: Lack of continuity in interlocutor: I went through the process of buying a L/certified vehicle: the online team did not provide any background on previous negotiation to the salesman which led to a loss of considerable time repeating steps. Sleazy sales tactics: Then they tried to up-sell with useless tire warranties and ceramic coating because "the finance people put it on the paperwork". Lies: I was paying cash and the salesman said they needed me to unfreeze my credit to do a soft credit check. As soon as I unfroze my credit, they performed a hard check which impacted my credit score. Breach of contract: They provided a single key despite the L/certified contract stating they need to provide at least 2 (master + valet). They also left damage on the dashboard trim despite assuring me they would fix it in final vehicle prep. Great place to shop if you want to feel insulted by sleazy salesmen. read more

I had the same experience as a lot of other customers on here. At first, I thought I was the only one that got scammed over $3000 for "non-negotiable" fees such as paint repair warranty, roadside assistance, and "free" oil changes. All of which I did not want and deemed useless. They hid all of these extra fees until the very end when you go upstairs and talk to the very intimidating, very unfriendly financial manager. Make sure you double check the contract. First off, the agreed price wasn't what was on the contract. Second, they add all the extra fees even though it clearly says "optional" next to each one of them. When you bring it up to them, they just say you have to pay for it. No explanation given. Never have I experienced a place where they force you to purchase optional services. They've lost a customer in me and they've lost a potential customer in my brother who was looking to buy his next Lexus from here because of their shady practices. Lexuses are really good cars but I will advise everyone I know to go somewhere else to purchase them. read more

Keyes Lexus - "Optional" services that are non-negotiable. Should be changed to REQUIRED. What a scam. - Car Dealers Near Me - Van Nuys, California

I am very disappointed that I had to pay for a simple diagnostic for a check engine light. Even though I have a certified Lexus under warranty. According to the service advisor, check engine light was caused for fuel cap not being tightened. As I had checked in front of the service advisor, it was tightened. To me it seems like it was a malfunction of the check engine light. Regardless, I was charged check engine diagnostic fees. Also, I want to point out that it took 4 hours for them to run a check engine light diagnostic. They did give me a rental but 4 hours seem long to check a light. read more

This dealership engages in dishonest business practices and lacks genuine customer service. I went there to purchase a Lexus, and after specifying exactly what I wanted, they gave me a spec sheet with the MSRP. When I showed them lower prices paid by others, they agreed to a price just a few hundred dollars higher. The sales rep (Kevin) kept going back and forth between me and the manager (Jimmy), telling me I had to pay only $200 for shipping since the car was over 100 miles away. They made me wait for four hours, which seemed like a deliberate tactic to frustrate me into agreeing to their terms. When I was finally expecting the paperwork with the agreed price, the manager showed up with a new sheet that included bogus charges for options like nitrogen gas-filled tires and an extended battery warranty adding over $600. On top of that, they lied about the shipping cost, raising it from $200 to $600, inflating the total cost by over $1,200. The manager had no intention of honoring the previous agreement and blatantly lied about his own discussions with the sales rep. I had to listen to more bogus excuses and analogies that made no sense, wasting even more of my time. To top it off, the manager reacted rudely when I accidentally touched his jacket during the conversation. This entire experience was filled with lies and deception, and I deeply regret wasting more than four hours of my precious time at this dealership. Fortunately, the next day, I purchased the same car that they claimed was hard to get from San Diego Lexus for $1,415 less in less than one hour! Above all, I was treated first class with professionalism and respect. I would never recommend Keys Lexus to anyone--Two thumbs down. Way down! read more

Michael was great!! I bought my daughter a honda hrv from this dealership and at first the process was rocky but, michael was able to help us out tremendously!! read more

Ruman Lexus is an outstanding salesman at key Lexus Van Nuys!!!!!!! He went above and beyond helping me get the best cars and customer service was superb read more

If I could give them 0 stars I would. Worst service I've ever received. First of all my service person was out and I had to go with someone else who I'm sure was annoyed that he had to be doing her work. He was not a very pleasant person. Seemed like he was so annoyed and was not having a good day. His attitude was not the best. I was told 2 hours and it almost took 3 hours. I didn't receive an update even after I messaged him to ask. I got the update once I was home with my car!!!! I got a ride to a different place because they only do 6 mile radius. Then he never messaged me and I had to get my own Uber back. Once I was there he was so blah. I have never received this type of service at Galpin and they've always gone above and beyond. I'm so disappointed because I was expecting top notch service from Lexus. This is the last time I service my car here. read more

I've been going here for many years now and I would like to say thanks to the wonderful staff here. Bill H and Anthony P. When it's not too busy I don't wait too long the shortness I've waited was 30-45 mins but busy days could be an hour but less than 2 hours. They have accommodation inside fresh coffee lounge area and usb ports while you wait. I've been to the basement where they do the service it's a whole new world there very interesting. I'll be coming back to this location for future service(s) read more

I'd been to many dealerships but as you know it is difficult to get a car you want these day. Until I came to Keys Lexus, Karim - General Sale Manager helped me found my brand new car that I like so much. And he gave me a good deal and great customer service. I also thank Mr Ara for helping me through the process. read more

Purchased our new vehicle this month with Behnih Safavi and it was one of the quickest and smoothest transactions I've had when purchasing a vehicle. Thank you for your professionalism and the ability to cater to some of my special requests. On top of that, we were able to work together and get the vehicle I had been looking for. The exact specs and model I wanted. I would recommend him and Simon in Internet sales as your duo. Merry Christmas! read more

Everyone was very welcoming and professional. I felt like I belonged there and didn't feel out of place at all! I appreciated the amenities while waiting for my car to be serviced and it was easy to explore and check out the other cars without fear of being rushed. Alejo was very personable and made sure to ask if I had any questions during my first service visit here. I'll definitely come back here again in the future! read more

Huge shout out to Michael Cabrera!! Michael helped my friend getting the 2024 RX350h which was not even in the parking lot. He helped my friend reserving the vehicle which was in transit at a competitive price. (kept the exact numbers that we agreed thru the email/ text exchange). Michael went above and beyond going thru the vehicle with my friend, so she feels comfortable with all the latest technology. Appreciate you being so kind to my friend and making the best buying experience for her. Thank you so much again Michael!! read more

Terrible experience and customer service!!! I purchased a vehicle from this dealership and I had a terrible experience. First off I saw the listing off of Cargurus and the price was $1,000 cheaper than what was listing off their website. When I called to inquire about the vehicle I had asked what the OTD price was and I spoke to Hagop. He informed me that the pice was $44,700. I said I'll make an appointment as long as I can negotiate from this number, Hagop had told me they never lose a customer price wise, so I agreed on an appointment. I had also asked if the vehicle came with a second key fob, I was told he would find out and I told him sounds good. He informed me that if it didnt the used car manager would get me on COMPLETELY FREE, this was through text so i have proof (this should have been my first tell, to harp hard on when i signed the paperwork) this was on Thursday October 10th. When I arrived, Hagop was not available so I was told I'd have to speak with some one else and then they referred me to someone else. When I saw the vehicle I saw sun damage and hood damage that was not shown in any of the pictures. After I mentioned it to the sales person I asked if this could be fixed since it's sun damage, he said he could ask about it. I also mentioned the Cargurus price was $1,000 cheaper and the sales person told me that was completely false, i told him that if that was the case they were falsely advertising the vehicle price, the sales person told me that "THE DEALERSHIP AREN'T THE ONES WHO POST THEIR OWN VEHICLES ON THIS SITE" ( Second tell for me) and that they will have to file a complaint to the site. One quick search on google says that the dealerships ARE THE ONES WHO POST THEIR OWN VEHICLES FOR SALE. When I spoke numbers to the sales person he gave me a number completely different than the OTD price I had gotten over the phone. He quoted me $47,700. I was appalled as the price was several thousand above what I had been previously told. I told the sales person that I was told by Hagop a different number and the sales person had told me that was impossible and that Hagop was not at liberty to discuss numbers over the phone and that he would get in trouble for negotiating numbers with me. I was upset because I made the appointment on the premise that I could negotiate from $44,700. I was there for about 3 hours trying to get the number down to what I had originally been told over the phone and eventually left because the sales person was pushy and telling me to be "reasonable" even though the numbers weren't making sense at all! I left because I was told to meet them in the middle even though they were the ones who were being unreasonable. The day after Hagop called me and asked if I was still interested in this vehicle and I told him their deal was too high and that I'd look into another dealership, he told me to give him a number I'd be ok with and I said I didn't want to give him a number over the phone or insult him with a low number. He tried to get a better deal and told me that the OTD price would be $44,500, which was the final LOWEST price they could go. I said I'd sleep on it and let them know. I eventually looked around and figured the price was ok so I called up Hagop and told him I'm willing to come and do paperwork IF they could go lower, I was told that was the bottom line price and I said that's fine, I came by on Sunday October 13th. I wrote paperwork and mentioned SEVERAL TIMES about the second key fob and the sun damage. Hagop told me I'd get the appointments and just do paperwork, I said cool and even in the finance office I mentioned about the second key fob and sun damage and the finance person made a call to the sales people I spoke with and they said yes. I KNEW I SHOULDVE PUSHED HARDER because after I finished paperwork I told Hagop AGAIN that I'd wait for his call for when the appointment would be for the second key fob and the sun damage repair. I followed up MULTIPLE TIMES and he would seldomly respond with "I'll ask Arman" or "He's not in the office" I said thanks for the update and here we are 3 weeks later and nothing. I eventually emailed the Business manager and NOTHING. I would've thought they take care of customers since it's a luxury brand dealer but I guess just was wrong. Never again, I learned my lesson the hard way. Now I'm left with a truck with sun damage and no second key fob on the 3rd of November, WHICH BOTH WERE SUPPOSED TO BE COMPLETELY FREE AND PROMISED THROUGH TEXT! read more

After searching for my wife dream Lexus at various dealerships through out Southern California, we came across Lexus of Van Nuys. I inquired about the vehicle and Ruman Syed called me back within minutes. We spoke over the phone on Saturday and right away we knew he was a nice and genuine person who wanted help. We live about 90 miles away from Van Nuys which equates to about 2.5 hrs away in the L.A traffic. He was very understanding of our situation and waited for the best time to accommodate our schedule. We came in on a Monday morning to take a look at the vehicle and loved it. He was able to put up with my stubbornness and always kept a smile and positive attitude during the negotiation. He was not a pushy salesman at all like many others and I truly appreciate it. Ruman went out of his way and worked on his day off to help accommodate our situation. If you are in the market for a Lexus we truly recommend you look for Ruman Syed on your next purchase. 5 star service! Thanks Ruman you're not just a great salesman but also a very good genuine person. read more

Keyes Lexus - Lexus RX350 Premium - Car Dealers Near Me - Van Nuys, California

If there's an option to rate them negative 0 star, i will definitely give them the worst rate they ever had. This car dealer don't have a good positive attitude towards their client. If they smell that your budget is not enough for the car that you want, they will tell you there's a 3 door to exit and they will ask you to choose which way to go. The manager is very intimidating as well as the agent. Wait. There's more! They suggested me to lease the car that i want to be able to get and they want me to put $10k BEWARE of coming on this car dealer. They will take advantage on you as much as they can. I have the proof here how they compute the numbers. I am calling the attention of this business owner! Are you aware that you have the worst employee in your business like them? read more

If we could give more stars we would! We purchased a car at Keyes Lexus and our experience was nothing short of exceptional. If you're looking for a Lexus dealership that gives outstanding customer service, then this is the place to go. On our first visit the car we were looking for was not available, but Dany and the staff worked tirelessly to meet our needs and find my parents their dream car! Initially we had a bit of a misunderstanding, but they made Dany and the management went above and beyond to stay true to their word and make things right. They found the car in the exact trim, we were searching for. They even went as far as searching other Lexus dealerships for the one we wanted and when they did traded for it so we could have the one we wanted! They could have easily let a customer "slip through the cracks, but Dany didn't let that happen. I can't emphasize enough how he and the staff went out of the way to make us happy customers. Dany our salesman was very transparent, knowledgeable, friendly, patient and helped us get a great deal. If you're looking for a phenomenal salesman who cares about his customers, then definitely ask for Dany. He answered all our questions. His personable approach made us feel very comfortable and we never felt pressured or pushed into buying a car. He was easy to reach and communicated with us throughout the time our car was being sent to the dealership. The staff at Keyes Lexus were all very professional and genuine. Dany and the staff made our buying experience so seamless and pleasant. It was everything I would expect an excellent car buying experience would be, and more. Dany and the management at Keyes Lexus put the customer first and it shows! They were very respectful of our time, and when some problems presented, they were quick to resolve them and worked relentlessly to keep their word. Our experience felt very personalized, we didn't feel like "just another customer", but we felt like our time and business was important to them and I appreciate how considerate they were. We couldn't have asked for a more perfect car buying experience. Thank you Dany, and Keyes Lexus we are very happy customers! read more