*LOUNGE AREA REVIEW ONLY* My friend was looking for a new car, so we checked out Keyes Lexus. While he was perusing, I went over to the lounge area to see why all these people were chillin there. Wow. The lounge was super nice! They had 2 coffee machines - 1 for iced coffee and another for hot coffee. There was a fridge stocked with sodas of all varieties as well as a fridge full of bottled water. On the counter they had fresh cookies and tons of apples. Dayam!! No wonder people were hanging there. All these snacks and refreshments were free! I noticed someone wiping down the counters which was good, because who wants sticky counters? Oh, and there were some computers along the wall where people were just surfing the net. Definitely a great place to hang out! read more

EVERY CLICHE OF A BAD CAR SALESMAN ROLLED INTO ONE DEALER! They offered me 1/3 of what the Kelly Blue Book suggests as a trade-in price for my car. Then they trapped me for almost 3 hours, holding my pink slip and not returning it, even when I asked. They kept trying to get me to finance even though I had CASH! But no, they wanted to make more money off financing. They were arrogant, rude, and wasted my time. Three hours later I left feeling dirty. DON'T WASTE YOUR TIME. read more

Just had a great experience from Keyes Lexus! I previously leased a ct200h from here, and needed to assist my wife's best friend in buying a car. She was in the market for a ct200h or a Prius. They had preowned of both , 2016. I unfortunately hate the back and forth negotiating when walking in with a traditional salesman. I called and spoke to Anthony Wilson in the Internet Department, explained our situation, what options we needed in a vehicle etc. When we arrived, Anthony had the cars ready for us to look at, test drive, and made it all about having a good experience with no pressure. In the end, my wife's friend chose the Prius, and Anthony made sure we were in and out of finance in a flash. If you are looking for a truly honest and transparent individual, Anthony is your guy! I have worked countless lease and purchase deals for vehicles for friends, family, and myself (over 30). They didn't try to sell us on anything extra, and even included a free service! Bottom line, if you want a good experience and transparency, ask for Anthony in Internet Sales. read more

Keyes Lexus is the best. From Service to Sales. In service Mr.Bill Horvat is personable. and knowledgeable about the Lexus product. We had the pleasure of meeting Mr. David Kohan, Keyes Lexus General Manager, it was easy to see customer appreciation and satisfaction starts at the top in this dealership. read more

I want to share my fantastic experience with Keyes Lexus Van nuys!!., They exceeded my expectations from start to finish.. I got my 2013 is250 from this fabulous dealership. Gary Berndt... Wow!! What a guy! Professional yet made me feel comfortable from the first phone call when he followed up with me from online inquiry, till the moment I drove off with my beautiful Lexus! I want to say thank you to Gary for your positive, happy attention you gave me! You made it very pleasant to do business with. You are an asset to this team. The showroom is fantastic, large, clean, great snack lounge & more than I expected.., I drove from Long Beach(50miles) to purchase my car... & it was totally worth it! If you are shopping for a fantastic car with a even more fantastic experience, then please, take my word & shop at Keyes Van nuys :) Great prices and selection for anyone looking for a vehicle! Two thumbs up! Highly recommended:).. Thank you again & again read more

Keyes Lexus - That's my is250! Love it - Car Dealers Near Me - Van Nuys, California

I intended to buy my wife a Lexus as a surprise gift. I emailed a sales manager with what I wanted the purchase price to be (right about at invoice not including tax, title, license), my down payment, and that I was prepared to buy the next day. He agreed. I went in the next day and was seen by a salesman who this sales manager set me up with. He got my application started and sent me up for financing. After being made to wait for 30 minutes, despite being there at opening, I was finally seen by finance. Here is where it went bad. I advise EVERY perspective buyer to CAREFULLY look over EVERY line item on the sales contract. My credit score is/was just under 800 and my income is sufficient to qualify for the 0% financing offered in March. I was given a price of just over 43,000 with 0% financing (essentially MSRP), or $2,500 incentive cash at 4.9% financing. The payments shown were within a dollar or two of each other. Finance person was quick to show the breakdown, but scrolled down quickly. I was in a time crunch, especially after being made to wait unnecessarily as I needed to get home to give my wife the car before she needed to leave. Essentially, what they did is sell me a car at MSRP, at 4.9% financing, and the $2,500 "incentive cash" went toward the down payment. I want to be clear: I blame myself for allowing these professional sharks to sell me the car on these terms and blame myself for being allowed to be taken advantage of. They all got a nice commission out of me, and that's fine. I signed the contract. I should have read it better and not broken my own rules of car buying (going at the end of the month, just before closing on a weekday, and walking the minute they pulled shady antics). Unfortunately for me, circumstances did not allow me to follow my own rules this time, and I will pay for it. Once again, I advise ANY and EVERY prospective buyer going to this dealership to read over every page of the sales contract, scrutinize every line item, and be very careful. I will never, ever again give this brand (Keyes) any business, and will advise anyone and everyone not to either. Bear in mind I did not go in to jerk these guys around and test drive a bunch of cars, take up their time, and offer to pay $500 down with a 600 credit score thinking I could get a "deal". I have bought a new car 3 times in the past and while they all tried to pull the stereotypical antics, both parties walked away with a fair deal and neither party got screwed. An expensive lesson, but a lesson indeed, hopefully for others as well. Never again. read more

I made my way back to Keyes Lexus of Van Nuys again to purchase a vehicle, because if there great service. Again the whole sales team was great. Daniel C. made the process super easy and quick. Christian the finance manager also did a great job and took the time to come introduce himself. Every step of this process was great, and thanks to that whole team. ***COMPLIANT*** Very seldom do I complain about anything. However, my brand new car (purchased on June 17th) had glue stuck on the trunk as well as some very minor scratches. It was arranged that I return and get that cleaned up. The most disappointing part is I sat for 2+ hours on Friday for them to buff a very small section of the trunk. With 2+hours of waiting (believe they forgot about me) I thought my whole car was getting detailed, BUT NOPE i returned to a dirty car with a buffed trunk. Unacceptable in my opinion. Again i typically dont complain but thats 2+ hours of my life I will never get back. Oh, and I had to take time to get my new car washed so it would match my buffed trunk. read more

This has got to be the most beautiful dealership I've ever been to! It's huge, like with 3 floors, a cafe shop which has starbucks coffee (you fill yourself), chocolate, mixed nuts, cookies, and fruits. Then they have their lounge with the TVs and couches, and they also have an additional seating area with tables next to the rep's offices. Per usual at a dealership, once you pull up the lot, someone is there to greet you. We told her that we already had an appointment with Linda so she showed us inside to the front desk where they were able to call her for us. Linda was very nice and easy to talk to. It was Black Friday and they were short staff and very busy but Linda was able to do as much as she could for us. I ended up trading in my 2011 BMW 3 series and leased a 2016 IS 200turbo Fsport in ultra white with red interior. I have car commitment issues, so I leased :) I live in Hayward (NorCal Bay Area) and we drove all the way down here for this car. I've had this car for almost 3 months now and so far so good! Who knows, when my lease is up, I'll lease another Lexus? MAYBE! read more

Keyes Lexus - Fully loaded 2016 IS200t F Sport, White on RED interior! Thank you Linda! - Car Dealers Near Me - Van Nuys, California

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Customer service at this place started off great and then went downhill when I didn't want to buy a vehicle at that moment. They did try their best to find a vehicle to my liking, but I really wasn't having it anymore because of their lousy attitude. I would totally rate their service as a 1 star. I came in to look at a used Lexus a couple of weeks ago, but after a test drive and further inspection of the vehicle, I noticed how dirty the interior of the vehicle was. Their response is that: "that's how it is when you buy used cars". This really ticked me off-yes I understand that it is a used car, but I guess I was expecting too much from a Lexus dealer. The person who helped me out wasn't that great and was just doing things on his own without specifically explaining things to me. Secondly, when given an outline of the pricing of the vehicle, they force you to pay for nitro fill for the tires. When asked if it is mandatory, the response was yes because the tires already have them...?? Lastly, when indicated that I wanted more time to think about it, they finally showed their true colors. One of their managers was really unaccommodating and disrespectful. His smile turned into a glare and spoke to me with outmost disgust as if I was wasting his precious time. It was the worst type of service I ever received as a customer and I don't know what makes him think I would even want to stay there any longer to buy a car from him. Please know that as a customer I have every right to take the time to think before purchasing a vehicle. You will not make any business with this pushy and disrespectful attitude. When I tried to leave, they became really desperate and refused to let me leave. Very pushy and rude people. Do yourself a favor and go to an Elite Lexus dealer instead. read more

I had a great experience here!!!! Ash, Michael, and Sam make it quick and easy and work a heck of a deal!!! Would highly recommend, will definitely return. read more

Exceptional service from Sam Kalbassi (sales associate) who made my transition from lease to purchase easy and effective. He was extremely helpful and informative about my lease ends options for my 2020 LexusES Hybrid and offered his opinions without pushing. I knew I could trust him. The entire process took a long time as finance papers always do but finance manager Nick A made the process easy and I appreciate how he took the time to thoroughly explain details so I was clear on what I was signing. He presented the warranties in an approachable manner and gave their benefits without a heavy sale. ( I purchased all) I have been a customer of Keyes for over two decades. This was my 9th lexus from them and the first one I have ever bought. I was concerned about new ownership but I am happy to see that they still have excellent customer service and quality. read more

I am so excited to get my Brand new F sport IS 300 today. George Assatouri was my sales person and he was so wonderful. We instantly had the European connection having Belgium and German history. Car buying is always a stressful experience, because they are so may factors to it. Either salesman's are so pushy and try to sell you something that you don't want or are just shady. Immediately with George I just felt at ease and I felt he was so helpful, not pushy and intressted in what I needed and what my budged was and got me the best deal. Also his manager Vito Ohanesian was super nice and they worked with me on trading in my 2008 BMW. We ran into an Issue even I have good credit but I had a security Fraud alert on it which I have forgotten about it so that became an issue releasing the car. With Experian it only will let you release this lock in writing, which takes at least 48 hours. Again including Leah Kim in the Fianance department was so nice to help but the unlock did not happen but she tried so hard and I will take her out for wine lol. Here is the big Praise and that's why they have my Loyalty forever, they still let me drive away with my new car that's huge and I am so Thankful and grateful for the Trust thank you to George Assatouri, Vito Ohanesian and Ramin Hakakian. You guys are the best Team and I highly recommend this Dealership !! :) Amazing Customer Service Happy Client...Mireille Fournier read more

Keyes Lexus - With my awsomes sales Team George Assatouri and Vito and my beautiful brand new Lexus :) - Car Dealers Near Me - Van Nuys, California

Car buying is all about the sales person. My wife needed a new vehicle to replace her previous Lexus . The car market is the worst right now in terms of getting a good deal. Allen Mark was our sales person and he was terrific and knowledgeable. I new what we wanted and what I was willing to pay and he made it happen without all of the bs that goes with buying a car. My wife loves her new car and I am satisfied with what I paid. Thanks Allen Mark. read more

good service I liked everything they did everything right, you have to wait a long time for your turn, but the managers work well

Best customer service in CALIFORNIA they have great deals. Dany Babayan is my favorite sales manager and he always gets me the best deals and what I want. read more

I had the most easiest and fastest car buying experience with Q. Askari. He is the Internet Lease & Sales Manager. Our deal was done over text in less than 5 min. He found me the color and model I want when there were only 2 cars available in the whole southern CA. He had to do a dealer trade with another dealer to get the color. Once we had agreed on the number, I drove to the dealer ship next day to pick up the car. I was in and out of the dealership in less than 1 hour. I started shopping for car for almost 1 month from a lot of dealerships around my place. Once I found Q. Askari, he gave me the best price right away. I didn't have to do any negotiation. I will always buy my next Lexus with Q Askari. He is the best car sales man. I got a really good deal I thought the deal was too good to be true. He won't try to cheat you by giving you low ball price to get you in the dealership and negotiate again. I am very pleased with my experience with Q. Askari and Keyes Lexus. read more

I never commented about car dealerships and never thought I would but here I am. This was one of the quickest and enjoyable car purchase ever. Ider Gongor was sooo helpful and patient with me. We worked out the whole deal before I came in and by the time I was there all the paperwork and my new car was ready to go. We were in and out in less than an hour. Wow ! Thanks a lot Ider. I had a pleasure doing business with you. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

After dealing with them, you can see why they are rated so low. Buyer beware. They add non-negotiable "Dealer installed options" to every car, and they hide the cost until the last step, including it with the sales tax, DMV fees, etc. These dealer installed options come in many forms, things like paint protection, undercoating, etc. They are extremely high margin to the dealership, their effectiveness is questionable, and they many not be something you want. In my case, I didn't want them. Their answer, "there's nothing we can do about that". Translation: "We need to extract more profit from you because the margin on the car itself isn't enough". But the worst part, is that they do this against your will. As a customer, don't you want the right to pick what options are important to you? I sure do. So I'm going elsewhere. I recommend you do the same. read more

This place looks fancy but they have no customer service skills whatsoever. It is 820pm as I'm typing. I walked in the door at 756pm to see an es300h that was on the showroom. No one could open it or help me. So I sat in every car on the floor waiting for help. Finally, at 820pm, I ask for the person in charge of customer service. They don't have a customer service department per the receptionist with bright yellow nails. On a side note, this is Lexus. It is classy. If you want to be bold, go next door to Toyota where they spell classy Klassie. So as I'm leaving I say thanks but no thanks. I have been here for over 25 minutes and there is no way I will ever buy a car here. Thank you for the crappy experience, Keyes. read more

Keyes Lexus - 4 star appearance. One star service. Never ever. - Car Dealers Near Me - Van Nuys, California

We bought a certified pre-owned Lexus ES 350. We dealt first with Mayra Contreras by phone. She was very knowledgeable and answered questions directly. Our call with her prompted us to visit the dealer, Keyes Lexus Van Nuys. Ms. Contreras was out that day and we dealt with her colleague, Chris Ward, who was also knowledgeable, responsive, and low key. He encouraged us to take a test drive of the car we ended up buying. We negotiated price, financing, trade-in, and other terms and that went very smoothly. After the purchase, Mayra and Chris have been very responsive to our texts and inquiries. They also gave us complementary floor mats weeks after the purchase. We recommend both Chris and Mayra to anyone looking for a good deal on a certified vehicle. read more

My wife and I just bought our car and we are super happy with the customer service department at Keyes Lexus. Mr. Ruman Syed helped us throughout the entire process and he is just awesome! If you go there, just ask for him and he will take care of you. read more

I use Yelp primarily to gauge the quality of a business and rarely write a review, so when I do, you can believe that it's one of the greatest experiences I've had or one of the worst. Unfortunately for this business, it's the latter. I was in the market for a new car - it came down to an M3, S4, or IS 350. While I thoroughly loved all 3, the Germans lost because of their reliability issues. Thus began my adventure to shop around for the best deal in town. Mind you, this was my first time buying a new car from a legitimate car dealership (my previous car I bought from a used car lot - needless to say, it fit the stereotypical used car lot horror stories). I was told the Internet Sales department was the way to go nowadays, so I reached out to various dealers. Keyes and Santa Monica were the most convenient for me, offered me the best deals, and were very easy to work with. I opted for Keyes over Santa Monica only because they did not have the car I wanted in stock - they had to do a dealer trade and I was pressed for time to purchase because time was winding down on my eligibility for the new grad incentive. Jeff Palayan was the dealer I talked to throughout the entire transaction and he made me feel like he could work for me and really help me out. I felt more like a friend dealing with him. I originally was going to give this review 1 star, but I'm giving one extra just because of Jeff's dedication to get me the best deal. Jeff and I had ironed out the details before I walked in. He was even able to drop the price down a little lower for me when I showed up. It was a relatively quick and simple process - they had the car in stock, the terms were set, and I liked what I saw. Now here's where things really went downhill for this dealership: the finance department. I had to wait about an hour or so to meet the finance specialist. You would think there would be a little more sense of urgency to close a deal, especially on a vehicle of such caliber. I met with the finance specialist, Russ, and we started to talk numbers. I'm young, and like I said, this was my first time buying a new car from a name brand car dealership. Unlike my first experience of buying a (used) car, I didn't have friends or family to help me through the process this time. I did this on my own, and for someone my age with inexperience in car buying, this was already very intimidating. I started to get cold feet. As in the temperature of space would feel like a desert on my feet. Was what I was doing the right decision? Did I really want to be committed for this long to monthly payments? I could use this money for a lot more things! Like I said, I'm a young guy and to spend this much money already made me nervous. Russ pushed packages on me that I wasn't sure if I wanted. He tried to rush me through signing documents and pushed papers onto me. I was scared, indecisive, and lost. There was nobody to turn to for advice. What really did this review in and this experience was how Russ lost his temper on me. He gave me disrespectful attitude and yelled at me. I'm not an advocate of the saying "the customer is always right", but I expect at the very least, especially from a dealership that sells luxury cars, to be accommodating, helpful, and professional. This will be the second biggest purchase of my life; please do not rush me and treat me like a subordinate. I was ready to walk out. Screw this guy and this dealership, I thought, if that's how they treat their customers. Russ called in Jeff to help talk me through it, and that's where the dealership makes up its lost stars - with this stand up salesman. He talked me through everything, helped me out, and again, acted as a friend. That helped tremendously. I had a little more confidence in signing the rest of the docs and driving off in a brand new car. So all-in-all, the car buying experience, up until the finance department, was fantastic. Again, props to Jeff P. for the amazing service. Thanks for helping me through one of the most significant and scariest experiences of my life. To the dealership upper management - please re-evaluate Russ for his attention to customer service. I never in my life expected to be treated so poorly by such a prestigious company. Had Santa Monica Lexus had the exact model car in stock, I would've left the finance office and done business with them. That experience alone is what drove the review down. If Jeff was able to close the transaction as well, this review would've have gotten 4 stars. read more

Emad Hawatmeh - Product Specialist James Kym - Sales Manager/Fleet Manager Luis Nunez - Finanace Manager All three guys did their respective jobs great. SO traded in her 2008 ES for a brand new one. They were able to close the deal on the trade-in and new car, sight unseen as we had driven to the dealership in my ride. SO is very happy with her new car, and happy with the trade-in process. I ended up picking up a CT200h for my longer commute. Both deals took under an hour, and I'm glad to be back with Lexus. We went in for just a test drive, and ended the day with 2 new vehicles. Beverage lounge is stocked with coffee, sodas, water, and even milk to go along with the fresh chocolate chip cookies. Thank you Emad, James, and Luis. read more

Erik was the modt helpful. He knew exactly what he was doing and made the painful car buying experience a pleasant one!!

My parents and I had such great service from Ruman Syed. My dad went a few days ago to buy a new car and he came back sooo happy!! He wouldn't stop talking about how much he loved the salesman and also his new car! I went in today with my parents to ask about the car services and he was amazing! If it wasn't for Ruman we don't know what we would've done, his service was beyond professional and helpful. Just such a pleasure to talk to. We can't thank him enough for making this process as simple and easy as possible, we enjoyed it! My older sister will be moving back soon and is looking for a new car! Can't wait to come see Ruman again! Thank you so much!!! Best service ever read more

If you're looking to get ripped off, this place is fantastic. They told me my car had a "heart attack" in which a private, and trustworthy mechanic, started laughing at. Every time I've been there they have attempted to rip me off, waste my time, and their customer service is all around poor. This is led by the poor management of the customer service manager who is the tip of the spear and quite brash. And, this is without an actual argument but just concerned normal conversation. This place is a joke... Avoid it with your life. read more

Just brought my car for my first service and was treated so great by the staff. Specifically Ken Lam was so kind, helped me out a lot. I arrived, they took me in immediately, they told me it would be about 2 hours. He offered me a complementary Lyft ride home AND back to pick up my car which is amazing! And it was done within an hour! Literally so impressed! Not only was my car buying experience soo easy there, but the first service was also amazing. I am never getting service anywhere else! Thank you for a great experience. read more

Big Thanks to Ramin, and Steve !!!!! My wife wanted a very specific m, hard to find car. They not only found her the car, but midway thru this process my wife decided she wanted a different color combination and they came thru!!!! That's why we are a seven times Keyes Lexus family and all from Steve!! They make it so easy throughout the whole process from shopping to finance to drive off and you couldn't ask for a more beautifully designed dealership. read more

I purchased es 2021 from this dealer . Process was made smooth and faster by salesperson Gabby- very polite, professional and knowledgeable.

super hyped to be purchasing my first luxury car! from the minute i walked in to when i left i knew i was in good hands. anthony barin and karim sahnoun made it possible for me to get my dream car! i am so grateful for those two amazing salesmen. service was 10/10 and felt very genuine. read more

Sam Kalbassi is a breath of fresh air. He went above and beyond for me to get the car I set out after. He is kind and honest. I highly recommend coming to see him at Keyes Lexus if you are in the market for a new or used vehicle. By the way, I'm not really one who posts reviews, but I feel like yelling at the top of my lungs in the dealership about how amazing Sam is!!! Just saying. read more

Took my sons car in for its regular maintenance and was helped by Ken, he was very helpful and very thorough in everything the car needed. I would recommend you see Ken when you go the this Lexus dealership for your service. read more

Ken Lam I had my car serviced at Keyes Lexus recently and my Service Advisor Ken Lam is the reason I am a loyal customer. Ken greeted me with a professional warm smile. He listened to my concern thoroughly; reviewed all of my previous services and took the time to update my service record to make that he knew what or if any additional services would be needed and made sure that I did not have unnecessary duplicate services preformed on my vehicle pursuant to guideline. He is very detailed. As a result, Ken included a couple of services at no charge and the service that he recommended was authorized and completed. Because of Ken's dedication I am sure that he has many pleased returning customers. The service experience/outcome was awesome! Ken Lam scores a perfect "10" in my book! Thank you. read more

Danny in Sales and Chris W. did everything they could to find me the car I wanted and worked with me to get the best deal possible. Outstanding customer service!!! I will definitely be recommending these guys to anyone I know because they are willing to work with you and get you what you want! I am beyond grateful for all they did for me and for finding me the exact car I wanted. On top of that, every body who works at the dealership always has a smile on their face and a positive friendly attitude. That's refreshing especially when going through the buying process of a vehicle! Everyone walking by says hi and smiles, and you feel more than welcomed there. Thank you Danny and Chris for all you did for me! I look forward to visiting & saying hello when I come in for service appointments :) - Cher read more

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I recently purchased a brand new Lexus Rx350. As I negotiated the price with a salesman and a sale manager , the sale manager asked me "What kind of car do you drive?". I thought it was kind of strange. Anyway, I told him I own Mercedes. He said he would have to justify the sale to his boss if he was going to lower the price. We were able to agree on the deal. Before I left the dealer I told the salesman one of the rear quarter window exterior molding is damaged. The salesman said the service dept was closed (Sunday) so he took pictures and he'd get back to me. Meanwhile, I saw some water stains on the car but I thought the car was just washed and it was not completely dried. It was Th and I didn't hear anything from my salesman so I called him he said to bring the car in which I did. While I was there I told him about the water stains. He said he would take care it when I bring the car in to replace the rear quarter window exterior molding (panel). The service team took a look at the panel and ordered the panel. They said it'd take 5 to 7 days and they would call me. I was kind of surprise for this multimillion company does not have simple part in stock and it'd take a week to get it but anyway. A week went by, I did not hear anything so I called. My salesman was off so I talked to part and service departments. Nobody knew anything about it. I called back next day and got a hold of my salesman and he said he had no control over it. He took a look at the order and he said he would let me know. Second weeks went by, I didn't hear anything so I called my salesman and he said similar thing. Third weeks went by, I didn't hear anything so I called my salesman and he said he'd get back to me. I few hours went by I didn't hear from him so I called back he said he was with customers and he didn't get a chance to check. He'd check and get back to me. I got a voicemail from service dept that there was open appointment as early as Th morning. I called the service dept back but the person who called me was not available so someone else help me. I asked her if she'd perform detail on the car as well since my salesmen said he'd take care it. She said I'd need to talk to my salesman so she connected me to my salesman he said the part won't be in until Th afternoon and I could stop by on Fri morning and he would take care of the detail. I got two different answers from service and salesman. I went in on Fri morning, the service advisor told me that I would have to talk to my salesman about the detail because he didn't have any approve paperwork otherwise I'd have to pay for it. I went in try to talk to my salesman but he was in a meeting so I waited to talk to him. My salesman went over to service and talked to service manager and they said they would take care of it. By the way, Keyes Lexus does not provide complimentary loan car they were going to give me a ride back but I told them I have places to go so drop off would not work for me. They finally got me a rental car inside their building. A round 5 pm, I went in to pick up my car and I noticed some water stains were still there so asked service people and they said the car was detailed. I asked them if I could see work order, I was told there was not work order since I was not bring charge for the services. I asked to speak with my salesman I was told he was gone for the day so I asked to speak to his manager. I spoke to his manager and the manager called the salesman. Within minutes, the salesman walked in so I told him about the water stains. He said they worked on the car for 4 hours and that was the best they could do. I told him I was disappointed so I asked to speak with his manager again. This time, he called another manger who helped me when I bought the car. The manager and my salesman looked at the car. The manager said "I'm not picky and I can't tell about the water stains". After looking at the car, the salesman told his manager they spent 4 hours detail the car. The manager and the salesman said the stains wouldn't come off but they would try so they took the car back to wipe down rear window and some of the stains came off. He said the next step is to wax the car which he would not be responsible if the clear code come off. During those times, I was thinking to myself, It wouldn't matter if you spent 4 hours or a day to work on a car, the quality of the work was not satisfied. On top of that it's not about being picky. This is brand new car so I expect it to be perfect. I was pissed so I left the dealer. When I got home I found out the rear quarter window exterior molding (panel) that was replaced was not properly done. They were not lining up right between left and right. Keys Lexus has poor customer service overall. Next time, I would bring my business somewhere else. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

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I shopped high and low for my next car and after shopping around at a number of different dealerships I realized I was wasting my time, as Keyes Van Nuys not only offered me the best price the first time, they stayed on top of it and did what it took to earn my business. I worked with Christian and Xavier and the two were attentive, informative, straightforward and honest with me. I was in the market for a Lexus ES300h and reached out to 5 dealerships in total. While all were quick to reach out and all hungry to make a deal, at the end (and even from the beginning) only one stood out - Keyes with Christian and Xavier. It's that kind of honesty this industry as has been lacking and its people like Christian and Xavier that this industry needs. At the end of the day it was the relationship and service received from Christian and Xavier that made me choose Keyes Van Nuys and it'll be the first place I look for my wife when her lease is up in September as well. read more

Wanderful experience. Carwash on the house right after the oil change. Very helpful and detail oriented service. Bill is the man. He did his best to make me feel comfortable while my car was in service. Some free presents and great attitudes all around this place. Will be definitely back each time when near this dealership. Highly recommended. read more

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Great customer service and takes all the precautionary measures to make you feel comfortable and safe during these times. I had to get a repair on my car due to a recall and Anthony was very friendly and made the experience very easy and fast. They also gave me a rental car to use during the time my car was being repaired, it was nice driving a brand new 2021 NX for the weekend. Thank you Lexus! read more

Fantastic experience at Keyes. Very eager to help and work with me. Big thank you to Christian Mader and Ruman Syed. Will recommend anyone to do business with them. read more

I highly recommend Ruman Syed for helping getting a good deal leasing 2020 Lexus IS 350 F Sport. He treated us with respect and good manner. Me and my mom spend about 4 hours there to negotiate and talked number. Syed was quiet patient and tried to work out the best deal for us. He stayed after 6:00pm to talk and negotiate even though, the dealer closes at 6:00pm. After long hour of negotiation, we finally got the best deal and it was all because of Ruman. Just want to thanks Ruman for staying late for 3 hours after the dealer is close and to give us an amazing deal on the car. read more