Emad and Joey the sales manager worked hard and got me the best deal!! No pressure no push. If your in a market for Lexus go to Emad the sales consultant. He is the best sales guy to work with. read more

Keyes Lexus - Emad and Joey the sales manager worked hard and got me the best deal!! If your in a market for Lexus go to Emad. Trust me :) - Car Dealers Near Me - Van Nuys, California

Just came back for my 15k inspection. Linda has always been incredible with her superb customer services. Only one issue was with the inspection counselor. He was pretty much rushing through the process--there wasn't really counseling or customer services. He said that he just started there in October. In his defense, they were super busy. Perhaps they need to reconsider changing their appointment policies. Often time customers expects superb services regardless of how busy it is at a particular business. If they cannot accommodate with professionalism perhaps they need to cut down on scheduling appointments and increase more inspection counselors. read more

Mike LiCalzi is your guy! I took my IS250 in for my first maintenance service last month and he made sure my car was well taken care of. There was a minor problem with my baby and he made sure I got a rental, and called me with updates. Once I picked up my car it was hand washed and ready to go! Thanks for the great customer service Mike! read more

Timothy Hall !! Where do I begin ... First time buying a car and it could not have been any better. Timothy truly made our "Keyes Lexus" experience one of the best. I can honestly say that if it wasn't for him, I probably wouldn't have gotten a car. He was over all just an amazing person and an extraordinary sales man. Thank you !!!! Yay:) EVERYONE BUY A CAR FROM TIMOTHY HALL!!! read more

First time I was here in 2015 was great. After that, disaster and dishonest. After getting my car they called me repeatedly about changing my car for a new lease every year. I had done this in the past and never had an issue but for some reason every time I agreed and would drive out to Keyes to roll my lease into a new car something would go wrong or they would lie about payments. It became the biggest waste. First time they came back to me and said we didn't realize you had only had the car for a year, yet they called me. Second time, they would not honor the deal they offered over the phone. Third time went to get a new car and there were already 650 miles on the car. Complete waste and constant liars. read more

Keyes Lexus really made my first car buying experience simple and straightforward. I was greeted by Pedro Leon who was an honest and fair car salesman. What more can you ask for right? Paul, the manager, was a great guy ann threw in all the bells and whistles he could. The finance guy(I can't recall his name) was great too. He really made me reconsider adding on the extended warranty which is a good thing because you want an extended warranty when you are buying a luxury car(parts can add up quickly!). Long story short, I would definitely recommend Keyes Lexus to anybody interested in purchasing a Lexus! read more

It was really big pleasure bought a car here today. Huge thanks to sales person Sasha. She was very nice and I will recommend everyone call her for help. I got an amazing deal on my new IS300. I always spent time a lot in dealerships but here guys are really quick. Thank you again! read more

* service department * Mike Nazari If you are looking for fantastic service and great prices go to *mike nazari * !!! He really cares for his customers! He goes above and beyond to take care of you !! 5 stars all the way !!! read more

Went in to look at three row SUV's and the woman who met me at the front door looked at me like I had three heads. I knew they offered 3-4 options just by briefly looking at the website. She had no idea what to show me and proceeded to open several SUV's in the building to see if they offered another row. I noticed one was an RX-L and thus had the extra seating, she had no clue. When I opened the door the seats were down and she proceeded to try and push them up to no avail- I saw the tilt button to put them and pressed it. She laughed and said sorry it's my first week. I eventually had her get help since she couldn't answer any of my questions. This is totally a management issue- why would they ever put a completely untrained person on the floor and expect them to sell. This worried me about their other employee lack of knowledge and their credibility so we walked out. read more

If you want the BEST service and BEST price at Lexus ask for Shahin Bimori. He's professional, fun, and straight to the point. After talking to him for about 5min we only wanted to work with him. He's transparent, honest, and extremely helpful. When you see him make sure to ask for the "Gil Special". You won't be disappointed! read more

This review is for the service department. These guys are amazing!! I showed up with no appointment and tail lights completely out and someone came right up to me and started fixing them immediately! They even ran over to Toyota for a part that was missing and fixed it on the spot! I'm so thankful - these guys are amazing! read more

As a Keyes Employee, I can honestly say that this review is not biased. I believed that I would be taken care of for the simple fact that I'm an employee, but when I came to see Anthony in service, I ended up paying almost $200 for services that were never done to my car. Needless to say, when I found out what happened, I was livid and thought I would never return to Keyes Lexus' service station. However after contacting Allan, the service manager and working with Denicia, I can honestly say that I feel comfortable servicing my car at Lexus despite my negative experience. read more

I was not pleased with their service last time i had an oil change, but after I received a call I decided to try their service again. Other than the fancy waiting room and great selection of coffee and pastries, you are likely to get much better service just about anywhere without the UPSELL... an no two hours wait for an oil change. Inconsistent information from service advisor that his job is to sell you additional services. Price quote to replace Cabin Air filter was $111.00 for an Hepa filter that cost $10.00 and takes 5 minutes to replace... read more

One of the best car buying experiences I have had was with Shaw. He made the process extremely easy and painless I was lucky he answered the phone when i called indicating what I was looking for I told him what i wanted and in a matter of 15 minutes he called me back letting me know he has the Lexus NX in stock and available, we negotiated the price and everything and I came in as soon as possible. As I arrived he was waiting to greet us in and he was very welcoming we were ready to start the process and actually gave me a better car with better specs then what I was looking for ( extremely happy). Even tho this day they experienced issues regarding their new system update, It did not bother me one bit he worked hard and diligent to ensure that we got the best deal he had strong communication skills and made us feel very welcomed. We would be recommending our friends and family to Shaw at Keyes. Thank you Shaw for all your work we appreciate you! read more

Honestly, the worst customer service & horrible experience here. When you think of the stereotypical car salesman this where you'll find him. The salesmen are extremely pushy, unhelpful, condescending, and will waste hours of your time. I came in asking if they had a specific model and if they could offer it to me a better price than the quote I had received at another dealership. They had me waiting around for over an hour pretending to try to give me a good deal and in the end didn't even have the model I asked for and was still trying to sell for MORE money. It was a simple yes or no question and they kept me waiting for nothing. Very unprofessional. Oh and if you wanna laugh, the first time I went into the dealership was the day my car was totaled and I knew I'd need to buy a new car. I explained my situation to the sales guy and he had the audacity to ask if my hair had been burnt in the car accident. Nope, that's just split ends asshole. Don't even waste your time here. Go to Lexus Woodland Hills if you want real customer service and a good deal. read more

Horrible customer service from the sales manager. Lied to my face that dealerships are not given "discounts" on cars. This is my third purchase of a Lexus. I been around the block and know how these people work. But this time around, super rude and will never buy from keys. I will go to Longo Lexus for my next purchase. read more

Highly recommend working with Gary Berndt (Internet Sales Manager). Got me in and out the dealership, very convenient to work with! Thanks Gary! read more

I was supposed to get 3 free services with my purchase. The services were not valid at any other Lexus dealership. It had an expiration that they never told me about. All around bad experience. Would not recommend... read more

This review is for the maintenance department. Mike Nazari is my go to person. I've been going to him for all of my cars. He is very friendly, knowledgeable, and understanding. Plus, he keeps it real with all my maintenance needs. He makes sure you're treated right. read more

Do not buy or lease from them. They are other Lexus dealers around. They are crooks. They refused to let me test drive a car after taking my license and after they had me move my kid's car seat to their car because I mentioned that I had looked at some deals from other brokers. Be as dishonest as you can be because that's what they are and they will tell you all kinds of things but at the end they will trick you. They kept changing what deals they had. I won't trust my money with them even as low as a dollar. Very disappointed. Not surprised to see their low rating on here. read more

William was awesome! He made buying my first car a smooth process. Definitely recommend Keyes Lexus!

Anthony Wilson was amazing at Keyes Lexus! He took the time to show me two different cars, Prius and CT200. He was patient, and let me test drive both cars, and answered all of my questions. He was very knowledgeable and their prices are very competitive within 100 miles of their dealership for similar cars. He truly went above and beyond, and I am happy with my new 2016 Prius! read more

I have leased 4 different Lexus over the years all from Van Nuys. The last one leased was in January a NX. The car was in the showroom and my husband fell in love with it, The only problem was it did not have navigation system who ever my saleman was told me don't worry you don't need it you can down load app and it will work fine. HAHA that is the worst app I have ever seen and not user friendly. I just went in for my 5000 mile check up and yes I was yelling at anyone that would listen on how bad the app it. Then a miracle happen the only one in the the dealership that knows how the app works . Dominic Aragon was so patient and went over ever thing in the car plus the app. He understood that my saleman 6 months ago did not explain anything on this car and the app. Dominic Aragon is wonderful if you have any questions about anything on any Lexus go to him. read more

Hadi is so amazing to work with! This is our second Lexus with Hadi and Keyes. He always makes buying a car a pleasure. I've been getting a car every few years for decades and have never had such a warm, friendly, and easy experience. Who knew buying a car could actually be fun, simple, and something our family looks forward to? Thank you so much Hadi and Keyes. We will see you again at the end of the year for our family's next car. read more

I had a great experience purchasing my IS through Gary. He is very knowledgeable and down to earth. Thanks Gary and Keyes Lexus!

one of the easiest car purchases ever (actually my 2nd one in 4 months) make sure to ask for Hadi or Shaw. no gimmicks no bs. these guys really take care of you. wouldn't go anywhere else read more

I was recently at Keyes Lexus with some friends (Mendoza family) who purchased a car. Keyes Lexus was very helpful with the recent purchase of an IS. There was a no haggle transaction, we were not there for too many hours and Gary Berndt was our excellent Sales Manager. Gary took his time to help and not make the transaction feel frustrating or like we were being taken advantage of. Thanks Gary for a great experience, I will recommend you to anyone looking for a Lexus. read more

Car shopping can be an intimidating and stressful experience, but my experience was great thanks to my sales person Sam Jones. He is awesome! I didn't feel pressured to make a purchase and he was very attentive, patient, knowledgeable. He went over all the features in the is300 F-Sport I selected. He was instrumental in helping me get the Deal I wanted and even though there was a lot of negotiating that took place he never once showed any frustration. If you're looking for a sweet new Lexus go see Sam Jones he'll take care of you. Check out my sweet ride below. read more

Keyes Lexus - Car Dealers Near Me - Van Nuys, California

I've been leasing cars from this dealer for years but thanks to Christian I will never return, and I will make sure anyone I know never comes here either until he's fired. Very rude, unhelpful, and no communication skills whatsoever. read more

My lease had come to an end and I was so pleased with my Lexus RX I was strongly considering getting another one. Saeid in the sales department took me for a test drive and helped me work out an affordable payment plan. I appreciated his responsiveness by text and his willingness to work quickly since I have a baby and can't spend hours at a dealership trying to make a deal. When we came to an agreement by phone he got the car washed and ready to go so that it only took an hour for me to sign paperwork, return my old car and drive away! Kudos to Saeid and happy to go to Keyes for my future car needs! read more

DO NOT Buy from this dealership , me and my parents had the worst experience. The sales rep didn't initially explain the details about leasing a car. And we ended up paying so many fees when returning the car. The rep told us our buy out was "$35,000" when a 2015 Lexus IS used with the same miles are around "$25,000" , he told us he couldn't do anything less and to return it if we wanted too! Then we looked at our contract and it said our buy out was "$26,300" and when we confronted him about it why he told us "$35,000" he said he was including the fees and license and restrictions but never broke it that down to us or else we would have the kept the car instead of going with another dealership.Now were probably gonna get a ridiculous bill from Lexus for things they never explained to us! read more

Never met anyone at a dealership with the knowledge like Bella Alvarado at Keyes Lexus in Van Nuys, CA. I know a lot about cars so I tried quizing and Bella answered all my questions plus more! She was very patient and got us the deal we wanted. My best car buying experience at a dealership because of Bella Alvarado!! Juliet N. read more

My name is Jonny, my wife and I are in the process of getting our 3rd car from the Keyes Lexus dealership and have been more than pleased with the 2 I have had thus far. I must first say today when I got to the dealership I walked around looking at cars and into windows for about 5-10 mins without being approached, very odd for a car dealership. I figured it's raining in LA and most likely the sales people are afraid to get wet. When I was finally greeted, GayleRachtman stepped outside to ask if I had been helped, after replying no, she took to my needs right away, getting me out of the rain by showing me some of the styles I was interested in, inside the showroom. When I inquired about a car on the lot she got a key and insisted on letting me get a closer experience. Gayle was great! It's funny how one person can make a review like is go from 1 star, to 4. Gayle, Lexus vehicles and for the most part my experience with Keyes has been great. Thank you! read more

Went in Saturday to see if I can lease my very first Lexus, and walked out with a smile on my face. Negotiations were quick, no back and forth, Ilia(sales manager) carefully explained all incentives and what they could do for me, and Jay(sales rep) was excellent(highly recommend him) and drove out of there in a few hours with a brand new Lexus. Jay, my sales rep, spent a lot of time after delivery explaining the cars features, etc. had a scratch on the car i noticed after delivery, brought it in this morning and they fixed it and put in a full tank of gas as well, Dominic A, my SA, managed my expectations and called me when he told me he would call me. so far so good, i understand that business establishment are not perfect, but yelp-ers have a tendency of pointing out negatives only..will definitely return here. read more

This review is for the service department: I brought my car in due to an engine recall and was taken care of by Anthony. He was clear and direct. He kept me up to date on how my car was doing and gave useful recommendations. Everything about the service was smooth. Unfortunately, I had to bring my car back in due to hearing some water noises coming from behind the glove compartment. This time, I was lucky to leave my car with Bill. Right off, I could tell Bill was patient, genuine, and honest. His soft tone made me feel at ease and made me feel I could trust him. After picking up my car and arriving home, I realized I left my garage opener in the loaner car. I called Bill and he picked up, even though he was home. He reassured me that I could come back the next day and they would have it.. If you come to the service department, see Anthony or Bill, they'll take good care of you! read more

I really enjoyed the no hassle. Non aggressive and very passive yet informative approach my salesperson gave me.I'm very happy with the service i got from #Ellie Shafiee the Fleet manager of #Keyes Lexus. Will definitely recommend #Ellie Shafiee. read more

*This review is for the Keyes Lexus Used Car Lot* I can highly recommend buying a used car from Keyes Lexus so long as you've done your pricing homework before going to the lot to test drive a car or negotiate price. I bought a used 2005 Mazda MPV van this past week from Keyes Lexus. The experience was very pleasant. The sales people I dealt with were Sam Santoso, Armen Shahgaldyan, JR McDonald and Robert Andres. All four were very professional. The www.TrueCar.com site led me to Keyes Lexus in my search for a Mazda MPV van. The van that Keyes Lexus had was very low miles and in excellent condition but priced VERY high. Before driving to the dealership to do a test drive I asked Sam on the phone if he would sell me the car for less than half of what they had it listed for since it had been on their lot almost 40 days (according the the TrueCar website). Sam declined my offer but when I then asked his lowest price (since both Edmunds & Kelly Blue Book had much lower pricing) Sam suggested that they would negotiate within reason. I called in advance the next day to drive the car and Armen showed me the car and took me for a test drive. After the test drive I wanted to buy the car so I then sat down to negotiate a proper price with Armen. I offered the price that www.Edmunds.com recommended for the car. Armen resisted by showing me a 1-page printout from Kelly Blue Book stating the car was worth more. When I said his Kelly Blue Book price was much higher than the price I got at www.KBB.com the night before (but failed to print out) I asked if we could use his computer to look up the price at www.KBB.com. I was then invited to work with JR McDonald who appeared to be Armen's manager. We quickly narrowed the price to a difference of just $1,000. I suggested that before finalizing the car price we see what pricing he could get me for an extended warranty and a loan. He offered an extended warranty price of $1,995. I called my used car mechanic on the spot and he said they do honor quite a bit of extended warranty work but he said that the warranty should not cost more that about $1,000. I declined Keyes Lexus warranty and we moved onto the loan. Within 30-minutes they had very acceptable used car loan terms. We then mostly split the difference on our counter-offers for the price and agreed on a price that was about half way between their original inflated asking price and my original low-ball offer. They even arranged to deliver the car the next day to me over 40 miles away. Again I highly recommend buying a used car at Keyes Lexus (call Armen at 818-200-7294 or 818-786-0858) but make sure you've printed out your own competitive pricing from www.Edmunds.com and www.KBB.com. It also helps to have searched for similar vehicles at www.TrueCar.com and www.CraigsList.org to know if you can buy something similar at whatever price you want to pay. read more

I just bought my first car from Lexus from the best sales person Fery Asgari, an amazing deal I got on Black Friday. She spent over her hours at night to talk to us and make me fall in love with the car all over again. What a wonderful beautiful sales person right when I walked in she welcomed me! It made me feel so excited just having my first words with her. Took amazing pictures for memory on this incredible app of Lexus. Walking out knowing I'm going to come back in a few years for another car with the same person! Xoxo Shaudi Khalilian read more

I've changed my rating from one star to two stars - only because one of the managers was willing to help us with one area of concern - the missing adapters. Loren Holman graciously sent two wireless adapters for our NXt Sport for our trouble and spoke with my husband about the misrepresentation by the finance department when we were signing our lease papers. I cannot raise my rating more due to the fact that we are still stuck paying $1750 for 35 months worth of a protection plan. I would have been happy to save that money over getting two wireless chargers worth significantly less. Potential buyers - ask to read all fine print on all extended warranties, lease protection plans, etc. I would suggest that you DO NOT take anything at face value that anyone in the finance department tells you. We were lied to and unfortunately we are now paying for it (an extra $2,000). Will I look to Keyes Lexus for a future car or recommend them based on my experience - unless they are able to fix this debacle concerning the protection plan - absolutely not. read more

First and foremost let me say, I have driven a honda since i had my license. My wife and I had been shopping around for a new car. I had previously owned a 2003 honda accord coupe (loved that car). We were discussing on which car we should get because I knew I was driving my Honda on borrowed time and plus we needed an SUV because we wanted to have a bigger family. We went to Woodland Hills Lexus, and we liked how the 200NX Turbo looked but we weren't getting deals on that car since it was new. We also drove the RX 350 and we liked it but the deal that was brought to us was no good. A co-worker of mine informed me that she dealt with Kaylen, a sales manager at Lexus, and if I ever went to Keyes Lexus, I should look for him. I must say Kaylen & his associate Jose were very helpful and friendly. We got the RX350, and we are very pleased. We got the deal we wanted and I must say, even though i enjoyed Honda, i Love My New Lexus! Thanks Kaylen & Jose! read more