My experience with Key Largo Scuba Diving has been nothing short of a nightmare. I initially signed up for their rescue diver class, excited to enhance my skills. However, upon arriving at the designated time, I was met with an empty facility - no staff, no instructors, just emptiness. I patiently waited for an hour and a half, trying to call the dive shop repeatedly, only to be met with silence. Despite leaving voicemails detailing my situation, I received no response, and my calls remain unanswered to this day.
Disheartened by this initial encounter, I decided to give them the benefit of the doubt and checked online for available scuba charters. To my dismay, Key Largo Scuba Diving seemed to be the only option. Trying to put my previous experience behind me, I reluctantly booked a scuba charter through the PADI app. 2 hours later I received a confirmation email with the details of my trip.
Fast forward to this morning, the day of my anticipated diving trip. Imagine my shock and frustration when I woke up to a cancellation notification from the dive shop. What's worse is that they provided no reason whatsoever for scrapping my trip. It's beyond infuriating to invest time, energy, and anticipation only to be left high and dry without an explanation.
Key Largo Scuba Diving has proven to be not only unreliable but also utterly unresponsive to customer concerns. The lack of communication, accountability, and professionalism displayed by this establishment is inexcusable. Save yourself the disappointment and frustration - steer clear of this dive shop. read more