I wanted to give a fair but honest review of my experience with CV Dental Care in Canton Vista…read more
Initially, the staff was very friendly, welcoming, and professional. That first impression honestly made me want to move forward with them. Scheduling was smooth, and they were generally good about getting me in around my appointment time during the earlier visits.
However, things started to fall apart when it came to pricing transparency. I went in for permanent implants (I already have existing dentures), and after my initial consultation, I was quoted around $51,000, which was nearly $20,000 higher than other places I had visited. Because of that, I decided not to move forward at first.
Afterward, I received multiple calls and texts from their office, and we eventually negotiated a price. We verbally agreed, and they confirmed via text to a flat $32,000, and this included anesthesia. That number was in line with other quotes I had received, so I felt comfortable moving forward and scheduled a follow-up appointment to finalize everything, sign the contract, and make a payment.
This is where my experience took a turn. I waited about 20 minutes past my appointment time, and while they did eventually acknowledge the delay, it wasn't until I had already been waiting for a while.
During the contract process, they increased the anesthesia cost by an additional $3,500, even though anesthesia had already been included in the agreed-upon $32,000 total. After some back-and-forth, I reluctantly agreed to a revised total of $35,500 just to move things forward.
Then things became even more concerning. The billing assistant left the room multiple times and came back with yet another change, an additional $2,500 for a zirconia upgrade. This was especially frustrating because zirconia was the only option we had discussed from the beginning and was part of the original plan. It appeared to have been removed from the revised contract, only to be added back in as an upcharge.
At that point, the total had climbed about $6,000 above what we had already agreed upon verbally and via text. That lack of consistency and transparency didn't sit right with me, and I ultimately decided to walk away without moving forward.
Overall, the staff was kind and the office made a great first impression, but the repeated pricing changes and lack of clear, consistent communication during the contracting process were too concerning for me to ignore.
