5 stars. Louie provided excellent service and was thorough during my rental process. This location…read moreis clean and new. Would highly recommend!

Louie and Andre are great to work with however management raises the rent $100 every 4 months. This…read moreis completely unreasonable. I'm extremely disappointed in their lack of consideration for their customers.

Jacque was very helpful in reserving the right RV spot and online lease creation was great.read more

The elevator has been out for months and they do nothing to fix it. A terrible place to store your…read morestuff

I strongly advise against renting at Extra Space Storage in Bloomfielddue to severe rat…read moreinfestations, unsanitary conditions (including feces), and the disturbing discovery of a dead mouse in our rental unit. Our experience was so concerning that we moved out immediately after arriving to collect our belongings. Please consider other options for your storage needs. We made sure it was deep cleaned before we moved out! See pictures

We love our now two spaces at extra space storage we're moving, and they made it so easy! Jasmine,…read morethe manager is wonderful quick to reply and always accurate. Access is a breeze can't say enough good stuff about this.

Compass Self Storage rips off your customers. You increase your rates by 40% every 6 months. This…read morecomes from the blood-sucking MBAs that run this crap company in Ohio. Your storage facilities - especially the Bloomfield, New Jersey location, is RODENT INFESTED and leaks water into the storage unit. My rent went from $116 to $175 in 2025 alone, and I was an ongoing customer SINCE 2007!!! If this is how they treat their long-term customers, imagine how they will treat YOU!. #SCUMBAGS

Where do I start?…read more Short Version: Compass Self Storage illegally overcharged me. I was charged for insurance when I declined the insurance and advised I had coverage through my rental agreement. When I provided proof of coverage, Jay, the general manager, refused to refund the insurance premium ($14) stating that it is my responsibility to provide proof to the company every year that I have active insurance. My rental agreement does not state that I need to provide proof, and it also does not state that if I do not provide proof, that I am required to accept Compass' insurance. (Side note: $14 per month for $4000 coverage is a scam on its own. I pay less for coverage for the contents of my entire apartment!) I encourage other people who experience the same to file complaints with the BBB and NJ office of consumer affairs (part of the NJ Attorney General office). https://www.njconsumeraffairs.gov/Pages/Consumer-Complaints.aspx https://www.bbb.org/file-a-complaint/search?find_country=USA&find_latlng=40.806755%2C-74.185421&find_loc=Bloomfield%2C%20NJ&find_text=Compass%20Self%20Storage&page=1&touched=1 And call your bank to dispute the fees. I was able to recoup the overcharged fees this way. Full Version: I've rented from this location on and off for the past 20 years, most recently in 2022 when they became Compass Self Storage. The location has always been dingy with the same terrible dollies and sporadically working elevator. The only thing that has changed is the exterior color scheme and people in the office. I haven't had issues with vermin like others, but I don't doubt their stories. The maintenance in minimal and that's being generous. I haven't really had issues with rental charges in the past. They were transparent and my unit increased minimally every once and a while - it went from approx $75 to $93.93 from 2022 to Mar 2025. Then in April 2025, my rent increased by #13 to $107.69 but to my surprise I was charged $121.69. I called for explanation and was told it was a $14 insurance premium because my unit was uninsured. I told Jay, the general manager, that I have insurance through my renter's insurance. He said I needed to provide proof in order to have the insurance cancelled. I provided the proof that day, but I did not receive a refund for the $14 charge. Jay told me I would not be refunded because I did not provide Compass with proof of insurance and that it was the customer's responsibility to provide proof every year that the unit is covered. I was confused because there is nothing in my rental agreement that states that I must provide annual proof that the unit is covered. Section 10, which covers insurance, of my agreement only states that I maintaining insurance on the unit is my responsibility and that Compass is not responsible for damage. It also does not state that if the unit is uninsured, Compass would automatically provide an insurance policy and charge me a premium of $X amount for $X amount of coverage. I also never received a copy of this new policy on my unit. I recouped the illegal fees through my bank by providing the copy of the new rate I received that did not include the insurance charge as evidence. I also filed complaints with the BBB and NJ Consumer Affairs office. I am also cancelling my agreement and moving elsewhere. This place is not worth it. And Jay is not professional or helpful. I asked to speak to his manager to complain and was told he is the boss, there is no one above him. When I would not let up, he said someone would call me so that I could file a complaint. Surprise, surprise - no one called. He also hung up on me after placing me on hold for over 30 minutes. He said the system times out but that is not what happened because he only put the phone down. He did not press the "hold" button. So I overheard all the activity in the office, and then heard when someone physically hung up the phone. Avoid this place at all costs.

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Very professional, informative, and helpful. I was greeted with a smile and given different options…read morewhen I told them of what I was storing. A walk through with instructions on what to do when entering and exiting. Hopefully this will be a pleasant experience.

DO NOT deal with this location. It is unsafe, No one is on…read morethe property. There are no flatbeds available. They've been renovating their office since August and no one is around. I moved out for 4 days alone and there was no one to sign me out. No bathroom, boxes got damaged from liquid. Apparently not the first time. Started to feel really unsafe from lack of security. Kept getting calls looking for payment but was gone. Meanwhile Also returned a call from them and got a TEENAGE GIRL who was so confused as to who I was. DONT GO HERE. Maybe if you have no choice and you dont care if things get damaged and you go with someone! Maybe.

Just moved in here last weekend from the disaster of a storage place right next to Fairway Market…read more(you know the one I mean). Not only is CubeSmart cleaner than PSS, but having to use your code to have elevators stop on 2 or 3 makes it pretty hard for a random person to get up to the upper floors. I like that the doors open completely flat, you get to use every square inch of your unit unlike places with a roll up door which eats into headroom. I also like that you don't have to buy THEIR lock.

Recently right before the big snow storm Jonas I felt it would be smart to store my convertible. I…read moreonly use this car during the summer months anyway, as I have a truck I use in the winter. I made a reservation on line and came in. I was greeted by Floyd Santiago the GM with a very warm welcome & offered me a hot coffee!! His customer service was outstanding!! Very friendly, & informative. Numerous times I've been to the storage to start my car and every time I am greeted with such a warm hello! Peter & Dennis have been very helpful to me as well, carrying boxes I've purchased to my car and always with a pleasant smile. I will refer This location to anybody because of the staff, the cleanliness and above all the safety! Great job Clifton CubeSmart!!

I have been storing items for several years now, and service changed, I believe when the building…read morechanged hands. The people they hire are VERY RUDE, and I agree with other reviewers, have TOO MUCH ATTITUDE. The office area was tinted so that you could not see who was inside and what they are doing. On several occasions when I went into the office, it smelled of weed. (Don't be a hater, I don't care if you smoke, but not on work hours). We had taken a second storage unit recently and I was locked out a week after I signed the contract. They stated I did not sign the contract (which I did because I had the email copy)- I was forced to sign a new contract for the same unit. One month later, my unit went from 87 dollars to 137. I witnessed people sleeping in their units, mice droppings in the units, and the "environment control" on the second floor is pretty much non-existent. We are trying to resolve our storage needs and I would run, not walk away if I could.

Been on hold for 15 min still no one has picked up the phone. ATTITUDE attitude need I say more…read more Ample of fees to new and old customers. Come on! They take advantage of people and ghost them too. No one wishing you success with these crap of service. Do not wasted your bloody time with these idiot!!