Came here and they were closed even though the hours posted said they should have been open…read more. However, once I was able to come in, service was nice and fast, no further complaints. Only one person was working here.

So pleased this location of Lab Corps is now open again. It's right in my neighborhood and opens at…read more7 AM. This morning there was no waiting. I was in and out for blood work within five minutes The phlebotomist is also very friendly and an expert in her job. Only took one try to get the right vein for three vials of blood drawn. 5+ stars today and I hope this place remains open because of the easy access, plenty of parking, and competent staff.

My favorite lab! I'm always in and out and have the nicest staff. Mandy helped me at my last visit…read moreand she explained everything and really seemed to care that I have a good experience.

I came in for a walk-in at Quest Diagnostics because there weren't many afternoon slots available…read moreon their app. I checked in and waited, then a lady came out and said their last walk-in accepted is at 3:10pm and I was there before that time! There were no signs posted anywhere stating that they stop accepting walk-ins early or that they close check-ins at 2pm. The staff member who came out (a white lady) was rude and unprofessional, speaking dismissively to customers waiting in line. Here's the funny part... while I was writing this review, Yelp says they close in 42 minutes, and my phone time was 3:18pm. Seriously? Is this a joke? Who's managing this location?

Business is no longer at this location. Appears to be permanently closed and website and phone…read morenumber send you to a Fishing operation that tries to collect your data.

I called the LabCorp facility located in the Incline Village Community Hospital. For some reason,…read moreit has an 800 number prefix. When the male who answered started his pitch for a "free" giveaway, I took notice as I was calling about a result on a week-old blood draw. I told him that I wasn't interested and just wanted to be connected to the lab. He then launched into another explanation of what the "FREE" giveaway was about. I again told him that I wasn't interested and wanted to be connected to the LabCorp facility at the hospital. He then hung up on me. He had a very thick Indian accent and was tenacious at wanting to inform me of my "free" gift that I didn't want. I find this association with a hospital extremely inappropriate and of no service to me. If I could give you "0" stars I would.

I was able to walk-on with my doctor's orders, and see a technician in less than twenty minutes…read more I've waited longer for appointments in some places. I've gone to this location several times. Staff was friendly and were helping patrons use the self-check in kiosk.

The office is always clean on the med group as well as lab.The receptionists are always…read moreprofessional and the lab techs are amazing..Great office but would be nice to stay open a little later than 4

The ladies that work for Lab Corp are so quick and…read moreefficient. They get people in right away. More than once somehow my lab orders got mixed up and they find them! The care and concern they show is appreciated. They greet you with a smile and are very courteous. Most professional Lab Corp office I've been to. A special thank you to Ms. Suzanne S. You're awesome! Thank you!

I tried 4 different days, and no one either picks up their phone or returns a message. A horrible…read moreexcuse for customer service.

I needed some lab work done that did not allow me to know what specific day I needed to get my…read moreblood drawn, so I decided to do a walk in here at Renown's Lab location on Sierra Rose. Upon entering, there were about 4-5 people ahead of me with appointments, so obviously those people were seen first and then several people came in after right after me. Ultimately, I was in and out within 25 minutes, which I felt very reasonable considering I walked in without an appointment and several people ahead of me. I found this location to be very convenient and the staff quick and friendly.

The staff at this location are all very nice and do the best they can. Every blood draw has been…read morepainless. If you are in a wheelchair don't come to this location. It is very difficult and dangerous to navigate from a wheelchair.

Receptionist guy was loud and very rude And Disrespectful…read more I walked out I never have been that insulted before. This guy should not be working the front desk of anyplace if can't say Hello May I help you. Don't just bark orders at everyone. I went to mill st and was completely different experience they greeted everyone and were very respectful. I will never go back to the mill st office again . Hopefully next time I will get the Dr office to use renown labs.

This place is staffed by a bunch of chain smoking cranky land pirates. They will unapologetically…read moredisregard your HIPAA privacy rights when they loudly ask you what labs you need in front of the entire waiting room (every time). But hey, they take this from a 2 star rating (for waiting room is dank and musty) and grit it up to 4 stars with the surprising efficiency of a crackhead with a U-Haul and a deadline. So don't go here and expect to feel loved or even respected. But if you use the LabCorp app to make an appointment (highly recommended) they will get you in and out efficiently. They are the LabCorp equivalent of a dive bar that you just can't quit.

Parking is pretty easy in the shopping center lot. Location is more convenient that downtown, in my…read moreopinion. Kiosk (no contact) check-in on arrival (have your ID ready). Definitely nice to make an appointment in advance online, but unlike most centers I've gone to previously, this one was running behind, and my name was called about 10-15 minutes after my appointment time. The waiting room was a bit depressing. I highly recommend the option to wait in your car when you check in. I would have done that, but I didn't realize the wait time would be so long with an appointment. The room where the blood draw is taken had loud machines running, which was a little unexpected. The technician was nice, and the needle poke was quick, but the blood draw itself was uncomfortable. I had hydrated and the whole process was very quick, but as soon as the needle was out, my arm hurt more than usual and I had immediate bruising in the area, again unusual. Not the best experience overall, but not the worst either. TIP: If you want an early morning appointment (especially if you're fasting), make your appointment at least a week in advance.

Last time I was here, you had to check in at the kiosk, no person to actually help if you had…read moreissues. I did not. However, I watched two people come in and have trouble. One rang the bell and the lady just kept telling them to use the kiosk, and when they said they were trying she kept saying use the kiosk, use the kiosk, use the kiosk. The person gave up and left. The second person needed help and after watching that, I helped. I was able to help them get their license scanned and checked in. This person was not a English first language, the lack of help was appalling to me. Then the billing. I have visited several times and not showing payments posted. I called and asked for a statement of account. Any provider should be able to provide this, it is a list of services and payments. I was told I would be sent the statement, what I received was individual copies of bills. I noticed a payment was not posted, I called back and the person, says, "there is another bill". (Why do I not have it, I thought) I said I requested a full statement of my account. She said, "we don't do that, we can only send copies of individual bills" so I asked again to have a copy of every single bill sent so I can reconcile to make sure my payments are posted. I am now waiting for that, but I will not use Quest ever again. It is ridiculous that they can't print one statement for me with everything and they way they treated people in person was degrading. Go elsewhere if you can.

I appreciate that there is a place I can go and just get my TSH or A1c tested just for my own…read morepersonal knowledge. The prices are reasonable and the Phlebotomist are caring. The list of labs that can be done here is extensive. Friendly and personable staff. I give them five stars.

Quick and painless from check-in to the needle in my arm. Staff was friendly and professional. No…read morecomplaints.

Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.