All places in Reno Sparks were booked out for weeks on end for a routine yearly lab draw. Decided…read moreto check the app and Whala, availability the next morning, booked a 10:00am. Arrived at 9:53, signed in on the clipboard for lab service clipboard, name was called at 9:57, paperwork completed within 1 minute. Called back within 2 minutes and my lab draw took 2 minutes. I left at 10:03 am!! This place is clean, quiet and QUICK!! Book an appointment to save time :)

Front desk people are nice and understanding, everyone is extremely kind and empathetic. Loved my…read moreprovider and how thorough they were. Would recommend to anyone looking for quality care!

I get lab work done often at this site. Usually, my only issue is appointments are so far out. So I…read moredo a walk in and many times I have to wait 40 to 60 mins. Rarely do they have two people for check-in. I must say they are always polite and don't seem to stop for brakes until the crowd is gone. Early is the worst time to go but many times you have to fast. This review is for my visit on the 9th of Jan. The young lady seemed not as experienced as some of the others in there that draw blood samples. I never had a problem in the past and they have no problem finding the right spot. This lady did not hit the vein spot on and so she was moving the needle around while in my arm. She only got half a vial. The elastic was put on way too tight so my arm hurt most of the day. PLUS that spot had a huge bruise about the size of two silver dollars. I showed my husband when I got home and he has never had that problem there. She needs more experience before she deals with the public. I wish I wold have taken a photo.

They are so welcoming and they were done with the blood draw before I knew it!…read more Quick and efficient, very skilled phlebotomists. Never feel a thing! Highly recommend this location for bloodwork.

Closes early, low staff. Not a typical urgent care found in larger city that is open until at least…read more8pm but they are there if you need them at the right time. Seems able to treat only minor injuries and minor illness. They sent me to hospital for flu treatment. Staff that are there are very friendly.

This is a great primary care, urgent care, and lab. I really like my provider and the front office…read morestaff. The lab draw was quick and easy and painless. 5 stars!!!!!!

Came here and they were closed even though the hours posted said they should have been open…read more. However, once I was able to come in, service was nice and fast, no further complaints. Only one person was working here.

So pleased this location of Lab Corps is now open again. It's right in my neighborhood and opens at…read more7 AM. This morning there was no waiting. I was in and out for blood work within five minutes The phlebotomist is also very friendly and an expert in her job. Only took one try to get the right vein for three vials of blood drawn. 5+ stars today and I hope this place remains open because of the easy access, plenty of parking, and competent staff.

I was able to walk-on with my doctor's orders, and see a technician in less than twenty minutes…read more I've waited longer for appointments in some places. I've gone to this location several times. Staff was friendly and were helping patrons use the self-check in kiosk.

The office is always clean on the med group as well as lab.The receptionists are always…read moreprofessional and the lab techs are amazing..Great office but would be nice to stay open a little later than 4

The staff is kind and friendly. The facility is clean and well kept. If you have to have an X-ray…read moreor CT scan, this is a good place to go.

very efficient. good staff people. parking is not too bad of a problem.i would recommend going here.read more

Diana helped me today and she was amazing and the rest of the staff. My dress ripped and she took…read morethe time out of her day to sew a piece of a broken zipper. Amazing care

My granddaughter went to Urgent Care yesterday and received some pain meds which was good BUT SINCE…read moreTHEN she has been waiting for 4 1/2 hours for a PICK TEAM to come to her room and put in a new IV so she can have pain meds again. NO ONE IN THE HOSPITAL SHOULD HAVE TO WAIT OVER 4 1/2 HOURS TO RECEIVE A IV SO THAT SHE CAN PAIN MEDS!!!! A person goes to a hospital to get out of pain, not stay in pain once admitted especially in the ICU or observation areas. That is ridiculous!!! This is disgraceful!

Clean, professional medical center in Reno servicing imaging medical services. Friendly staff…read more Process quickly.

I have been a patient at Reno Diagnostic Centers for many years and previously received reliable…read morecare. While some staff members continue to provide excellent service, my recent experiences highlight several areas that need improvement. Scheduling and communication issues have become a significant problem. My doctor ordered both a diagnostic mammogram and ultrasound. During my initial attempt to book the appointments, the first representative was inflexible and insisted I use a different location instead of the Sierra Rose site I requested. On the day of my appointment, I waited more than 30+ minutes past my scheduled time only to learn that the appointment order had been changed without notice. The sonographer performed the ultrasound first, found everything clear and benign, and, after review by the onsite doctor, recommended canceling the mammogram. The sonographer was very professional and thorough; however, the issues were clearly outside of her control. This was a front office and scheduling problem. The overall coordination was poor and confusing. Compounding the frustration, I received a follow-up call the next day informing me that I still needed to schedule the mammogram. This was especially stressful and confusing, as it directly contradicted the previous day's assessment and my doctor's original orders. For the next couple of days, RDC continued calling me persistently about scheduling a follow-up mammogram. The representatives had difficulty communicating clearly, and the calls ended without resolution. I'm also unsure whether it is standard practice to override a doctor's order for a diagnostic mammogram when one was performed within the prior 30 days. Additionally, as a self-pay patient, I was charged a 3% interest fee on my credit card (waived only for cash or check). This practice feels inconsistent with industry standards and adds unnecessary burden to patients. In today's largely cashless society, this feels like an unnecessary burden on patients. Medical practices can typically deduct these fees as business expenses, making it preferable for the office to absorb them rather than pass them on to loyal self-pay customers. It appears the center has undergone an acquisition, and many team members seem to be in training. These changes appear to have impacted service consistency and communication quality. I requested to speak with a manager and sent a follow-up email, but I have not received any response. I hope management will address the scheduling processes, staff training, coordination with referring physicians, and billing policies so that Reno Diagnostic Center can restore the high level of care it was once known for. This review is intended to help bring these issues to their attention.