I've been wanting to visit Ken's Steak House for years. It's an old-school, well-known Framingham institution with a lot of history, so I went in with pretty high expectations. I'll give you the good and the bad.
First, the waitstaff were excellent, and Alex behind the bar in particular was awesome. Drinks came out quickly, he was attentive, had a great sense of humor, and genuinely made the evening fun. I could have Alex wait on me all night. The hostess I spoke with was also lovely and very helpful.
Management, however, could use some work. I was speaking with a waitress at the hostess stand about their Sunday hours because the information online was confusing. While she was actively helping me, a manager standing nearby shouted at her to answer the phone. My immediate thought was: why don't you answer the phone? She's standing here engaged with a customer. To her credit, she handled it professionally and never lost her composure.
Now the food.
I started with the prime rib and unfortunately it was terrible. It came out barely room temperature and reminded me more of cold roast beef than something I would expect from a famous steakhouse. I ate maybe 20% of it before giving up and ordering the New York strip instead.
The New York strip completely changed things. It was prepared perfectly, with an excellent sear and a true medium rare exactly the way I ordered it. Very good steak. I was a little surprised that Certified Angus Beef is the standard rather than USDA Prime at a steakhouse with Ken's reputation and history, but I'll give credit where it's due: the strip was very good.
And I'm not just someone who likes eating steak -- I've spent a significant part of my career in the meat industry.
A couple of smaller things bothered me because consistency matters at a restaurant like this. Both the woman sitting next to me and I ordered salads described on the menu as having tomato wedges. Instead, we received bland cherry tomatoes. Alex even joked about it. The rest of the salad was good -- classic iceberg, purple onion and their steakhouse dressing -- but if the menu says tomato wedges, serve tomato wedges.
Same thing with dessert. We ordered a chocolate fudge dessert that was described to us as being served in cast iron. It arrived on a regular white plate. Is that a huge deal? No. But when you're an established, nostalgic steakhouse, those little details and traditions are part of what people are coming for.
All in all, I had a nice evening. The New York strip was very good, Alex and the waitstaff were terrific, and I met some genuinely nice people at the bar. The place has a comfortable, old-school feel that made for a fun Sunday night dinner.
There's a lot to like about Ken's. I'd just like to see the food and management live up more consistently to the history and reputation of the place. read more