Elephant Plumbing is truly phenomenal! Tim is by far the nicest, most honest, and most professional…read moreplumber I've ever worked with. After having two other plumbers come out to diagnose why I had no hot water--only to take my money and never return, leaving me completely without support--I became desperate and contacted the manufacturer. That's how I found Elephant Plumbing. I'll admit I was skeptical, but I decided to give them a chance, and I'm so glad I did. Tim was incredibly quick to respond, knowledgeable, efficient, and took the time to explain everything clearly. We both ran into challenges sourcing the necessary parts within a reasonable timeframe, but Tim went above and beyond to help resolve the issue along with the wholesaler he worked with. Most importantly, his and the wholesaler's customer commitment saved me money by avoiding unnecessary repairs. If you're looking for a plumber, look no further--Elephant Plumbing delivers guaranteed satisfaction!

Tim is very meticulous and dedicated to quality. We didn't even have to ask for copper piping with…read moresoldered joints; he suggested this by default. He pays attention to every detail, all the way through clean up. He is also remarkably patient with questions and always takes the time to explain his methods/recommendations.

Had a leak under the sink, and Matt was recommended by some folks in the neighborhood, so I gave…read morehim a call. Also had him replace the garbage disposal, since it hasn't been working for over a year; I haven't wanted to have anyone in due to the pandemic but since I had no choice I figured I'd get it all done in one go. The disposal started leaking about a week later, but Matt came back and diagnosed the problem and fixed it free of charge. No problems since, and that was a couple months ago now. I'm glad he recommended a quieter disposal since the model it replaced is no longer made; the new one is notably quieter and I didn't realize how much I'd prefer that, even if it's not in use terribly often. I'd recommend Matt to anyone.

Have used Matt before he did a great job and I recommend him for any plumbing service. Price was…read morevery reasonable and did an excellent job!

JSR plumbing is the plumber you want to call! He was the third plumber I called and I found out…read morefrom Jeff that the first two plumbers lied about what I needed. He could have easily took advantage of the situation and ripped me off but he was honest and did a wonderful and thorough job of fixing my issues. I would highly recommend him to anyone needing a plumber.

Not a man of his word…read more I think he (Jeff) has some issues w/ technology, or attention to detail/follow up... Initially the comms were great, then he disappeared. After some nagging texts (no phone calls/does not answer - just texts) he finally came out to do the job. He came out to do the job, and did a fine job, though very expensive. When I paid Jeff, and asked him for a receipt he looked at me like I was crazy. Not sure what the issue was here but when a service is provided, its customary to provide a receipt. And like I said; he was very expensive so I was interested in the cost-break down. He (JSR-Jeff) said he'd email me when he got home (the receipt). That day nothing, next day nothing. I texted him again to remind, said he'd do it... a couple more days go by and nothing. Quality of work was good. Quality of customer service = dismal. So I would actually not recommend.

Came out, lifted lid, charged $100 and said I needed a new toilet. BTW, it still works.read more

The owner, Mike, is great. We have worked with him a number of times and his work is excellent and…read morehis fees reasonable. He is very diligent and hard working and makes himself available on short notice and weekends. I cannot recommend him highly enough.

Daniel was quick, courteous and reasonably priced. He knew exactly what the issue was and came…read moreprepared with extra fittings. I would highly recommend him.

Scheduled an appointment with him for an inspection of work. The time came, he was a no show. I…read morecontacted him, he apologized and said he could come in an hour since he lived close. As I'm sure you can guess, he was still a no show. Unprofessional. Update: Now they audaciously are saying they never made an appointment with me. See the enclosed screenshot of our correspondence. They are either completely dishonest or failed to adequately investigate a legitimate customer complaint before responding Either way, not trustworthy. Should have owned up to your mishandling of the situation and simply apologized. Update No. 2: Now, they fully acknowledge their mistake despite their initial denial. Their condescending and unprofessional follow up response tells you all you need to know about this business. Reporting to BBB as well.

Fabian is a master plumber ! Professional , reasonable ,…read moreclean and courteous. If you want the best call FV Plumbing, highly recommend!

Took care of my broken water line on my washing machine and really saved my day. Fabian was awesome…read moreto deal with and very professional

I'm helping my aunt with fixing up and doing some repairs on her house. She has 2 bathrooms and…read moresort of stopped using one because of a plumbing issue with her bathtub. She is elderly and I've been helping her out with a lot of things. I called Carlos and he was awesome! His proposal was very reasonable, he was polite, came on time and did a great job. I can't say enough about him. Don't hesitate!! Thumbs up for JCD!

These guys are great. Replaced some faucets for us. They were on time, fast, did excellent work,…read moreleft the bathroom spotless. Rate very reasonable. We will definitely call them again.

Super satisfied with the work they did. They used shoe covers inside the house. Highly recommend…read morethem

I'm happy to leave positive reviews when warranted, but unfortunately this experience fell short…read more That was even before any work was performed. I contacted LaCassa to get estimates for two projects. During my initial call, I was informed there would be an $87 fee for a technician to come out and provide an estimate. That was not an issue because I was also informed the $87 would be credited back if I signed a contract to perform the work. During the visit, I was then told it would cost an additional $395 just to assess the issue in order to provide the estimate I originally requested, and that was for the first project. This charge was described as a "diagnostic charge.' From my perspective, I had already paid for an estimate as I requested in my initial phone call, when in reality I apparently paid for someone to tell me I'd have to pay more to get that estimate. That within itself was misleading. For the second project, I was given a price with a condition attached, essentially, the price only applied "if" nothing went wrong. I was then asked if I wanted to move forward with the work, without being told what the cost would be if that condition wasn't met. I understand this is an older home and things could happen, but you can't give me a conditional estimate without providing the cost for both sides of that condition. I did eventually get that information after raising concerns, but it should have been clearly communicated upfront, providing me with the big picture. Overall, the lack of transparency and clarity during the initial interaction led me to make the decision to not move forward with this company. Communication is key. EDIT TO CARMEN: I do understand the need for an in person evaluation. However, your response is relative to the dishwasher part of the request only. With that said, I've never had a company come out to provide an estimate without performing the steps required to complete that estimate. In this case, I was simply told that you'll have to pay $87 for a visit (all good), but then you have to pay an additional $395 to get that estimate (not good) when I could have been told that over the phone just as you typed in your reply. Leading the customer down the path of thinking they're going to get an estimate instead of stating up front there could be additional steps/costs required to get that estimate is misleading. That's an example of my transparency concern. In regard to the outdoor spigot part of the request. You didn't address giving a conditional estimate without providing the cost for both sides. I had to ask for that when it should have been provided prior to me being asked if I wanted to sign for the work. Of course I'm not going to sign without knowing both sides of the coin. That's an example of my communication concern. We all have different expectations and I simply want others to know what happened to me. It creates an awareness of what they may be up against if the tech comes across something that as you state, isn't 'normal'. It may also help someone know what questions to ask to help prevent it. I felt the need to clarify that my concerns were not related to the $87. They were related to the communication and transparency since your response only reframes what your process is. Thank you for taking the time to reply to me though, as I really do appreciate it. Take care.