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Oswego, IL

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Elephant Plumbing and Services

4.7 (13 reviews)
Open • 8:00 am - 5:00 pm

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Review Highlights - Elephant Plumbing and Services

“Tim was incredibly quick to respond, knowledgeable, efficient, and took the time to explain everything clearly.”

Mentioned in 12 reviews

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Aquaduct Plumbing Services - Corroded dielectric union. 4 years old.

Aquaduct Plumbing Services

(34 reviews)

I appreciate their honesty…read more We had two other companies evaluate our air conditioner. There were three possible issues: a bad capacitor, a bad motor, or the need for a completely new unit. We suspected it might be the capacitor, but the first technician pushed for a new motor. The second technician didn't mention the capacitor or the motor and instead recommended replacing the entire unit for $9,000. Aquaduct diagnosed the problem as a faulty capacitor and replaced it. If we truly needed a new air conditioner, that would have been fine. Our current unit is 15 years old, and we understand that it might have been time. But what we wanted was an honest assessment, and that's exactly what Aquaduct provided. I highly recommend Aquaduct!

We had an extremely poor experience with Aquaduct Plumbing after they installed our water heater…read more The installation was not done correctly (dielectric union, flue and drain pan) and corrosion developed at the dielectric union within a few years. This issue was pointed out to their technician during a service visit, & we followed up by email with photos clearly showing the corrosion. They claimed it was not their fault and since it is outside the labor warranty they wouldn't take care of it. When the issue recently worsened and we asked them to stand behind their installation, they pointed to an expired labor warranty and then stopped responding to our emails entirely. A water heater installation should last far longer than this without corrosion at the fittings, and a reputable plumbing company should take responsibility when a clear installation issue is identified, regardless of elapsed time. Unfortunately that was not our experience with Aquaduct Plumbing. Now I have a 4 year old water heater that will likely need fully replaced because of this piece that is almost fully corroded. DO NOT RECOMMEND!

R J O'Neil - Rooftop Replacements

R J O'Neil

(5 reviews)

Charged $492 for a service call which included their time spent driving around looking for…read morematerials and ended up with no fix. Had to send several emails and make several phone calls to get a response and they finally knocked $80 off bill.

As a fellow small business owner, I feel obligated to warn others about our experience with this…read moreHVAC/R contractor. Over more than a decade of managing vendors, this has been hands down the most disappointing and unreliable company we've dealt with. We initially entrusted them with all our heating, cooling, and refrigeration needs. Unfortunately, what followed was poor communication, subpar service, and a complete lack of accountability. When issues came up--which happened frequently--they were more interested in deflecting blame than fixing the problems. Over a year, they raised our service rates by 25% without any notice or explanation, and when I reached out to ask about it, they never responded. I also requested several quotes that were never provided. As a busy business owner, I shouldn't have to chase down contractors just to give them our business. Even worse, they billed us for services that were clearly not performed. I verified this myself--twice--and one time had to bring in a third-party HVAC tech to confirm (with photo evidence) that a rooftop unit hadn't been serviced as claimed. Despite being presented with clear proof, they refused to acknowledge or resolve the issue. After nearly two months of delays and rescheduling for a correction that never happened, we finally hired another company to finish the job. Their refrigeration work was even more troubling. They miscalculated and mis-sized a walk-in freezer, resulting in a system we had to completely replace. They relied on bad measurements and passed critical sizing calculations to a supplier instead of doing it themselves. Even when I showed them accurate specs from the equipment manufacturer, they pushed back with excuses instead of taking responsibility. To make matters worse, they submitted a bid to replace our walk-in cooler and freezer with dimensions that were entirely off. Had we accepted the quote, the units would've physically not fit the space--basic measurement errors that would have led to a major installation failure. The most aggravating part of all this has been their tone: dismissive, defensive, and utterly lacking in professionalism. If you're considering this company, I urge you to think twice. When things go wrong--and they very well might--you'll be on your own. You deserve a vendor who respects your time, your business, and takes pride in getting it right.

BMF Remodeling

BMF Remodeling

(18 reviews)

BMF remodeled our entire home in 4 separate projects over 3 years. Bought the house new and while…read moreit was in great shape everything was dated and bathroom layouts weren't optimal. Got quotes from 4 contractors initially, with the intent to update the house over time without borrowing from the mortgage. Only 2 contractors actually quoted the projects as requested and we selected BMF because Matt understood what our goal was and offered great ways to make big improvements within budget. BMF always delivered on time and exceeded expectations. If you are looking to make updates, here are a few improvements BMF made to our home: Gutted all bathrooms and rebuilt to utilize the space more efficiently but also look amazing: walk-in curbless shower, porcelain tile floors, Pinterest-worthy wall tile layouts Refinished outdated honey oak flooring Replaced carpet with new oak flooring stained to match newly refinished oak downstairs; LVP oak floors upstairs Updated builder grade fireplace with floor to ceiling stacked stone and expanded hearth Replaced and upgraded all wood trim, casings and stairway balusters I've heard so many horror stories about contractors, especially while everyone is working from home and making improvements. BMF is the exception - there was always at least one, sometimes 4, crews working from start to finish and the owner was accessible at all times.

Do NOT pay until every last thing is finished. I was sent my final invoice before the job was done…read moreand trusted they would still finish and payed. Do not trust their word that they will make it back out. I reached out multiple times, was told "I'll have a guy come out Friday" on 3 separate occasions, and it now I'm a zero responses from them. I have been left with a half painted window and unclean job site. I will call that my mistake but it does show the integrity of this company. I wrongfully assumed that spending the amount of money we did came with integrity and customer appreciation. Maybe that's extra. ($70k+) We hired them to put a moderate sized addition off the back of our master bedroom on a ranch house. As soon as I made the final payment I was not able to get anyone out. -we were suppose to get black windows but they installed white. When it was brought up they told me they would paint them and have yet to complete that task. - they never returned to finish cleaning up the job site and fix all the dirt the moved away for the foundation.

Elephant Plumbing and Services - plumbing - Updated November 2026

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