In searching we found Kennedale Camper Sales' a 2019 Motor Home the advertisement promised a laundry unit. We arrived and met Kody he toured us, we met our first disappointment: there was not a laundry unit in that 2019 motor home.
Fret not however, we were told pay up $2200 plus $500 labors and tax to install the unit into the RV. We then gave Kody our credit card information to install a laundry unit. But, Kody informed us after few days waiting, unfortunately the installation was not possible, as there was no water nor electricity reserved.
Mileage and wear are all things people consider when buying used vehicles, and so we did initially also consider purchasing a 2021 RV from another dealer as it still with a four-year warranty. At the same time, something about Kody really spoke to us: Despite the blazing summer sun when we met him, he worked hard to walked us through 5-6 motor home's functionality.
We felt he had earned his sale. We were really touched when Kody talked to us about his daughter and talked with his daughter on phone in front of us, and how his ex-wife also spokes our language. We related to his hard work as a father and hoped that we could help him earn his commission, what else do we work for as parents if not for our children?
We decided to purchase a 2016 Motor Home through Kody, adding on a three-year warranty with the dealer contributing $2000, we paid $2265 for the warranty. Before wired, we confirmed a few things with Kody: "If the RV broke down on road, would you still take care of the issues?" Kody said if we were close to the dealership and if it was normal wear and use, they would certainly help if it falls not more than a three-month period from the purchase date. He reiterated our trust and said that Kennedale Camper has been in business more than forty years since1974 with very positive client testimonials.
On July18, we wired $92, 458.91 to Kennedale Camper Sales. However, once the funds were deposited, Kody's attitude immediately took a different turn.
On the day of the test drive we drove for two blocks in Kennedale town before he stopped us and said that we were not allow to drive the RV onto the highway and he demanded turn back right away!
In the test operating, they accused us of damaging the RV bracket system, exclaimed that the bracket system was now broken because the parking lot surface was not even. I wondered why they did not alert me to this before I operated it? They should be familiar with the parking lot of their dealership. They informed me that it costed their $500 to fix the damaged.
I felt uneasy as I drove the RV out of the dealership. When we were not to 200 miles away and as we were departing to Portland, I noticed that the entry power step broken. When we detached our vehicle behind the RV, the power plug was not power. When we want to use the appliances, the gas oven was not works when we need to use the laundry, it was stop without finish the cycle, the electrical in the passenger seat with not power, and the electrical line in the RV did not work at all.
We contacted Kody, Kody sent over a business card of United RV Center. The RV had barely been driven 200 miles in less than a month and was full of issues. Kody said the issues arose after I went to United RV Center where he told us to go. He then gave me the warranty company's contact and ignored anything else we said. We contacted the manager Jennifer at the dealership, but they were all ignored. We contacted the Better Business Bureau to get their advice and assistance. Kennedale Camper Sales finally responded and said that the issues arose because of our English. Everything had been explained to us yet they had to pay $500 to repair the RV bracket. We am not sure what we have purchased from Kennedale Camper Sales at this point. We trusted Kody wand purchased from him. Yet it broke down less than 200 miles in less than a month. We was effectively not considered clients of Kennedale as soon as they pocketed the money?
Once we returned to Portland, we proceeded to work on filing our vehicle titles. The DMV officer advised us that the documents provided by Kennedale Camper Sales were incomplete, as a result title of the RV could not be transferred over. We called Jennifer's phone number in DMV office, A lady responded and revealed that the RV was obtained through auction at low price and that is their business confidential, I told her that we were not interested in knowing the sale price of the RV, we were simply need the title transfer and legally registered. I asked her transfer the documents over to DMV directly so that the title transfer can be done, Other than phone call, we text message to Kody's and Jennifer's phones requiring the title transfer documents including the DMV's envelope and officer's handwriting document list. We made trips going back and forth to the DMV office every week, but every officer in DMV told us that same thing: no paperwork had ever been received from read more
