Bait n switch Got Price locked in and then they came back…read moreand said my cover had to have a bar on it and the bar was a hundred and nine dollars after the fact. I had over four hours Drive. I come back with a trailer eighty five hundred dollars that I did Did not spend with them because of fifty dollars. I'm telling you guys. These people really suck hard. This was in Kaufman texas

I have had a total of four trailers, (my last 2 from Trailers Plus) I have a 6x12 random box…read moretrailer, my 3 leaf spring broke (current trailer is 7 yrs old) I have never had to replace a leaf spring on my past trailers. So I bought 2 springs (Trailer Plus said they didn't have any in stock and it would take a couple of weeks to get them) after bringing it in expecting a break on installing the springs and telling them they were bad. I was informed I was over weight, I told them i was not, total weight was 5,000 (each spring had a weight of 2500 lbs, totaling $5,000. They quoted me $350 labor to put on springs. So I bought a 2nd spring and took it to them on a Tues . They informed me that their tractor (Kabota) could not lift the trailer and that I had over 5,000 lbs in the trailer, I assured them it was around 2,000. They said no way and they didn't want to assume liability because I was over weight and for me to take it to some one else and I did. I took it across the Hwy to C&S Trailer and they installed them for $125.00 and it was ready in 2 hours ( not 2 days Trailer Plus quoted me. The next day I took my trailer to a weight station, 1900 lbs of weight in my trailer. I took the paper work to them and showed them, then they started to inform me the weight was disproportionate, I told them that in the beginning. When I purchased the trailer I took it back for a warranty check to replace a light and something else. They gave me an estimate of work that needed to be done totaling $2500 ( new brakes, all new wheel bearings and a bent axle. I told them if I need all that work done on a year old trailer, then it was a piece of crap. I can agree they were the best price, but u pay for what u get a piece of crap.

My issue with this organization was I was treated like a moron. I may have missed communicated to…read moreRachel my desires, but I didn't need that to be proved to me over and over again. She would not talk to me. She would not negotiate with me, she simply said the prices are set. I've been in retail for 45 years the last nine of it at an RV dealership and there's no such thing as set prices. Everything is negotiable and with that she started down the wrong path as far as I was concerned. All she wanted to do in concert in concert with the GM was to prove me wrong and that's detestable in a horrible business attitude. Secondarily there are two individuals that I would like to command with their attitude. Janne, the front receptionist fabulous very engaging very helpful and Kyle in service very informative very helpful Rachel and the GM not so much.

The service and experience was the worst I've ever dealt with for both of my RV's. The RV came in…read morefor warranty work and the repairs looked as if it had been completed by toddlers... Made an appointment in Nappanee to take it back to Newmar so they can fix all the NIRVC warranty repairs and damage the sloppy techs made. Seriously can't recommend staying away from this group enough. HORRIBLE!

Scott Tye is a great and meticulous inspector as well as an RV owner. He did a great job on our…read morepre purchase Class C inspection. I believe he is also reasonably priced. We sent our report to the RV dealership and they fixed just about everything we asked for before delivery. You can count on Scott for good advice. He is also very friendly! It's amazing what he knows about different styles and brands of RV's

I am a first time CamperVan owner. I contacted several inspectors on this site and Scott was the…read morefirst to contact me back. I hired Scott to do the independent RV inspection and he offered me a 4 hour training course to go hand in hand with the inspection. He was impressive. He answered so many of my questions and showed me so much about my new van that I didnt know. He was very patient and did an awesome job on the inspection. I would highly recommend him to anyone out there who needs an independent inspection on their new RV.

Highly recommend this business. We drove from Washington state to visit family and added on a stop…read morehere to see an ad in RV trader. It was great to work with Andy Griggs, Mason Mendoza, Stacy and Gary. Professionals, straightforward - we are very pleased with our purchase. The dealership is located conveniently in the Dallas/Ft Worth area. Lots of inventory. Our trailer was clean and we received helpful instruction for our first time experience. We love our Wolf Pup!

So refreshing to find an RV place that has the units unlocked and lets you wander around new & used…read moreunits without a sales escort. They also post prices on each unit. Larry Reed was the sales guy who welcomed us and told us if we needed any more info to snap a picture of the unit # and he could provide more info. We had a couple of questions but answers came with no sales hustle. We have a larger camper but think we would enjoy a small, light camper for quick weekends or for extended trips through national parks where smaller is an advantage. Considering but not ready. Our friend is looking for a small entry-level used camper. They had quite a few. I have shopped dozens of RV places but this experience was outstanding.

Everything in labor is excessive. They don't tell the customer the labor cost is a minimum of a…read morehalf hour per item not per hour like the sign reads. Be fore warned how they operate. NOT 200 an hour. Very misleading.

Motor Home Specialist (MHSRV), of Alvarado, put a whole new…read moreroof on this 2003 Winnebago Journey 34H for $19,100. Fast forward 10 months and about 200 miles later, my RV was parked at a gliderport in Midlothian, when a thunderstorm with 25 knot wind gusts blew 2/3rd of the roof completely off. On contacting MHSRV, their Service Manager told me that they only warranty their work for 90 days! Needless to say, I did not take the motorhome back to them so that they could charge me another $19,100 to do another sub-par job. The shop I did end up taking it to, Quality RV Solutions, also in Alvarado, upon disassembly of the damaged roof, discovered that MHSRV had simply put the roof they installed over the top of the old roof, without any bonding between the two roofs, nor between the 'Luan' (thin plywood sublayer) and the fiberglass cap. Winnebago specifies the use of 'Red Glue' (Dorus S 563 Adhesive) to bond the fiberglass to the Luan. What MHSRV apparently did instead was pour ordinary rubber contact cement on top the Luan and put the fiberglass down on top of it; instead of applying it onto both sides, allowing it to dry, then pressing them together - as contact cement directions call for. All that was holding the 'new' roof on was screws and a bead of RTV around the periphery; this is why it blew off in a mere 25 knot breeze. I'm glad this didn't happen out on the highway at 75 mph with cars following me. Motor Home Specialists talked a good game, took their sweet time and charged handsomely for their work; sadly it was incompetently done and when it failed they would not stand behind it. I recommend staying well clear of Motor Home Specialists; I will be taking them to court.

Had a very positive experience at this Holiday World in Alvarado. Was in the market to upgrade a…read moretravel trailer. Swung by here on a whim to see what they had and glad we did. The day we stopped by this location was short handed because of a RV show in Dallas. Went out of their way to find someone to help us and made sure we had an employee with us to show what we had come in for. It was a great team effort for those that were there. First to help was Amanda the Service Mgr which was nice because could answer more technical and maintenance type questions. When she had to take care of something in maint., Franny who is in sales showed up to show us rest of what we came to look at. At one point a service tech was called out to answer a question. Settled on a used 5th wheel which was in good shape but had a few things we wanted fixed and they even noticed a few items. Made a detailed list of items and had a call after we left for any clarifications, anything we thought of later or may have left off the list. Had grandkids with us on one visit back to look at camper again and start the deal in progress. Sheila did an awesome job of helping keep the gkids occupied by coloring with them so wife and I could devote time to taking care of business. Spoke with a tech and several others in service and parts about a hitch. Went through several and with their information was able to make the best decision for us. Ramon in finance was very nice and enjoyed talking with him while finishing paperwork. Franny was with us through the delivery process and went through everything on the list to make sure was done to our liking. Got a good walk through with a tech who was able to explain things about the camper and answer questions. Tech who installed the hitch came out went through the process of hooking up the camper and explained well how to unhook. All during this time Franny had cleaner and a towel and was touching up a few things and made the camper sparkle like a new one. To me, this Holiday World location has a great team that works together and keeps the customer in mind. This is our fourth camper and wished we had come here for the 3 previous ones because Holiday World was that much better of an experience. When time to get another one hope that Franny is still there as well as the rest of the team. Don't typically give 5 stars unless absolutely deserve it and for my experience with Holiday World they earned and deserve it.

I have been over 4 months now trying to get the promises made at purchase done. We have received…read moreevery excuse in the book to no resolution. They each time I call, agree it has taken way too long and will get it done immediately to no avail. We paid for a fairly high priced super c coach with promises to be taken care of within 3 weeks. The parts department guys came in to measure the sofa that was to be changed out, took pictures of the color and was told it was ordered the day we picked up the unit. 2 weeks later with all kinds of questions so they could get the sofa ordered. It was never ordered. When it did come in, it was dark chocolate brown and our unit is more of a light tan. After more run around and excuses they ordered another one. Same issue. 4 and a half months later they will not answer my calls but do usually eventually call me back with no resolution. If you buy from this bunch, make sure the unit is 100% as you want it because they are not likely to fix any issues with it.

I'm an out of state customer and SO pleased with the excellent customer service I received…read more The AC on my trailer went out, they patiently walked me through all the steps to be able to order the correct unit for me. Answering my questions all hours of the day and night to ensure when I hit the "buy" button, I felt confident. Buying from United RV saved me hundreds of dollars and gave me peace of mind that this is the right unit, my generator can run it, how to find my model number and never making me feel stupid. Customer service is becoming a lost art but not with United RV. Dalton, David and Fernando are great!

Wow Alot of complaints…read more Not sure how they are in business. Kim and service department have bad customer care. They do not provide info on pick up or walk you through anything. You are on your own. Locked a utility door to our outside fridge that we do not have a key to so had to break that. No other doors were locked. When asked she told us the person working our ticket was not in so that why no one helped us when leaving. So there was no one else that could work at that time during office hours? Like we had to wait till Matt showed up before we picked up. Thank for the counter replace. I will fix the rest you Fe' ed up Took out our dual sink and replaced it with a single and said Nothing

The McLains Team in Corinth TX are great to work with. We purchased a 2026 Winnebago View in…read moreJanuary. We had so much to learn and they have been there for us as we learn about this amazing RV. They are kind, professional and could not do a better job serving us. We are grateful for RJ in service. John is the manager and the kindest person you could ever work with. Thanks to McLains in Corinth TX, this has been a great experience for us. We LOVE our View!

I would strongly caution anyone considering doing business with McClain's…read more What should have been an exciting RV purchase turned into an ongoing, frustrating, and completely unacceptable experience. From the beginning, there were serious concerns around transparency. I was upsold on parts that were already installed on the unit--this was later confirmed, and I had to go through the process of getting one of those items refunded. I was also pushed to purchase a solar setup that was already installed on the RV. These are not small oversights--they are major red flags. The most serious issues, however, have been with financing and payments. I was explicitly told that McClain's would be covering initial payments due to delays on their end. Not only did they fail to properly execute those payments, but I later learned from my lender that attempted payments were declined, resulting in my account being placed in a past due status. To prevent further damage, I made the payment myself--only to then be contacted by McClain's attempting to collect from me directly for that same payment. I was also asked to reimburse them for payments they claimed to have made, which, according to my lender, were never successfully processed. On top of that, McClain's failed to properly finalize our financing application, which resulted in additional, unnecessary credit pulls. Our credit was hit again, and our score dropped another 30 points due to an issue entirely on their end. What's most disappointing is that I have now asked--multiple times--for clarification and resolution on why I was being asked to make payments for amounts that were never actually paid, and I have provided proof to support this. I have yet to receive a response. At this point, the lack of accountability is just as concerning as the mistakes themselves. This situation should have been handled immediately and professionally. Instead, I was given no clear communication, no statement, no explanation--just a demand for payment with no runway and no acknowledgment of their errors. They allowed the account to fall past due due to their failure to finalize and process things correctly, and rather than going above and beyond to make it right, they have left me to deal with the consequences. To add to this, my husband is a disabled veteran, and this situation has created completely unnecessary stress and strain that no family should have to deal with--especially over issues that were entirely preventable. This entire experience has been disorganized, stressful, and completely unacceptable. It has required hours of my time to correct mistakes that should never have happened, and it has put my credit at risk due to their lack of accountability and follow-through. At no point should a customer be put in a position where they are cleaning up financial errors made by the dealership. I would never recommend McClain's to anyone. Proceed with extreme caution. If this is how they handle financing and customer accountability, I would strongly advise anyone to think twice before trusting them with a purchase of this size.

Arrived on time Did a great job, already had the part in…read morehand. Very pleasant. Quoted price did not change. No

We gave these people a call after they repaired our neighbor's furnace in their camper van. They…read morewere quick to reply and came out to assess our problems that afternoon. On their initial visit, the tech told us how to reset our side slide which was experiencing uneven movement and sticking. They also set an appointment for the following week to repair or our furnace. They showed up early for the repair and it wound up being $200 less than the original quote. They removed the furnace and cleaned out the mess left by dirt daubers (thanks previous owner!), then reinstalled and made sure the screen was in place to prevent future problems. Very professional and reliable!! We were impressed!