Bait n switch Got Price locked in and then they came back…read moreand said my cover had to have a bar on it and the bar was a hundred and nine dollars after the fact. I had over four hours Drive. I come back with a trailer eighty five hundred dollars that I did Did not spend with them because of fifty dollars. I'm telling you guys. These people really suck hard. This was in Kaufman texas

We've been customers of Trailers Plus for six years, have bought two trailers from them, and have…read morehad repair work done with them numerous times. Up until this year, we've been very happy customers. We've referred customers to them. We haven't even LOOKED anywhere else for our trailer needs. But that all changed this year. In February, I ran over a large piece of tire and it kicked it up and caused damage to the stone guard and a panel on my trailer. I called Trailers Plus to get a quote and schedule a repair. They had me text pictures. The next day, I still didn't have a response, so I texted again. I had to leave town for another show. When I got back a week later, I still hadn't heard back, so I called and emailed. I had to leave town for another show. When I got back (two weeks after the first contact), I called again. They sent a quote and told me that it would take a week or two to get the parts, and less than a day to repair. Two weeks later, I hadn't heard back so I emailed and called for an update. They still said the part was due in soon, and I was welcome to bring the trailer in and drop it off. I dropped the trailer off a few days later and left it there for two weeks. I made it very clear when I would need it back, and they assured me that it wouldn't be a problem. On the day before my next trip, I went to pick up the trailer. It wasn't ready. They still didn't have the stone guard. And the manager told me that the repair guy no longer worked there, and that they had no way of repairing it anymore. This was SIX WEEKS after I initially contacted them, and a full month after getting a quote. I started researching alternatives, but had a hard time finding any place to repair it. Carry On (the manufacturer) was no help. They won't sell to consumers (nor to most trailer repair companies). I was out of town a lot, tied down with big projects, and unable to pursue it. In August, I contacted them again and was pleased to find that they had a new repair guy (and a new manager). They would now be able to repair it. But the process had changed. They would send me a form that I had to fill out and fax back. Their call center would call me to collect a 50% deposit on the parts. Then they would order the parts and schedule the repair. It turned out much more complex than that. I had to call multiple times to get the form sent. Then I had to call multiple times before their call center called me. The cost of the stone guard more than doubled from my February quote to my August one. I was told 1-2 weeks to get the stone guard. After a couple weeks, they told me that the stone guard would be in the following Thursday. I was going to be out of town, so I scheduled the repair for the Tuesday after that. I showed up on Tuesday, my one day back in town between trips, when I'm under a lot of pressure to get everything done before I leave again. Except I didn't realize they didn't open until 11am. So I waited a while, then ran an errand nearby, returning a little after 11am. When I went in, the manager was watching what appeared to be a company webcast about customer service. (Oh, the irony.) I had to wait. Finally, the service tech came out and wanted to go outside to look at the trailer. I walked out with him, and he told me that they didn't have the part yet. I WAS FURIOUS! I've been dealing with this for SEVEN MONTHS, had made multiple trips in, had left the trailer for two weeks, had dealt with two service techs and two managers, had wasted HOURS trying to get it resolved, had jumped through their hoops to get the order placed a second time, had an appointment, and they couldn't even let me know that the part wasn't there before I wasted yet another trip in. I lost my temper. I raised my voice. I told them how ridiculous it was, and everything I had been through. The manager got upset with me as well, and told me I couldn't treat his employees that way. If they're going to treat customers this poorly, they REALLY need to get customer service de-escalation training, because the manager only inflamed the situation. I went home, fuming. The next day, after I had cooled down, I talked again with the manager. I apologized for losing my temper and made it clear that I wanted to go forward with the repair. I was told that the part would be in the following Thursday. Thursday came and went, and no call. I called the manager again, and he said that his boss wasn't sure he wanted to do business with me anymore, but that he would talk to him. I called back again about a week later to find out what the status was. He said that he had cancelled the order, and that they would no longer do business with me. They may have cancelled the order, but they didn't refund the deposit on the parts. I had to dispute the charges with my credit card company. I called the corporate offices to let them know about the situation. They weren't interested. I WILL NEVER DO BUSINESS WITH TRAILERS PLUS AGAIN!

James Fritz found me some steer tires for my coach very quickly and they got them mounted on the…read morewheels very quickly. And thanks Rene Ehlinger for being a great communicator.

We purchased a new 2027 RV. The day of purchase, it was discovered the AC was broken. Service…read moredepartment and our sales representative was notified immediately. We do not have a resolution to repair the issue. They had to file a warranty claim, and now they do not have the part to fix the problem. We only obtained that information by our continuing to call. Essentially we own $170k vehicle that we can not use. We travel with our dogs so no AC is not an option. I would not recommend purchasing from this business. I would not recommend this business to service or repair an RV. Disappointed by the response, poor communication, and product.

Scott Tye is a great and meticulous inspector as well as an RV owner. He did a great job on our…read morepre purchase Class C inspection. I believe he is also reasonably priced. We sent our report to the RV dealership and they fixed just about everything we asked for before delivery. You can count on Scott for good advice. He is also very friendly! It's amazing what he knows about different styles and brands of RV's

I am a first time CamperVan owner. I contacted several inspectors on this site and Scott was the…read morefirst to contact me back. I hired Scott to do the independent RV inspection and he offered me a 4 hour training course to go hand in hand with the inspection. He was impressive. He answered so many of my questions and showed me so much about my new van that I didnt know. He was very patient and did an awesome job on the inspection. I would highly recommend him to anyone out there who needs an independent inspection on their new RV.

Highly recommend this business. We drove from Washington state to visit family and added on a stop…read morehere to see an ad in RV trader. It was great to work with Andy Griggs, Mason Mendoza, Stacy and Gary. Professionals, straightforward - we are very pleased with our purchase. The dealership is located conveniently in the Dallas/Ft Worth area. Lots of inventory. Our trailer was clean and we received helpful instruction for our first time experience. We love our Wolf Pup!

Great experience. Not pushy. had the camper I wanted at a great price. will be back in the future.read more

Thank you for being so good to Lester and Jamie and for letting Lester tour the million dollar rv…read more I don't know what she bought but I know you will do her a good job. The 2 guys they delt with were great.

As part of the purchase agreement for my motorhome, there were several service items that were to…read morebe addressed prior to it leaving the lot - which I paid for- despite numerous phone calls and emails- MHSRV has done nothing to resolve the situation. Take your rig somewhere else!!

We had a horrific time towing our Montana 5th wheel and went through three different "certified…read moretechnicians" to fix an issue with our SuperGlide hitch--none of whom were any help. Sadly, those previous techs just cost us hundreds of dollars for nothing. After two days of serious towing struggles, we finally turned to the service department at Holiday World, and they were a breath of fresh air. Sam, the Service Department Manager, was sincerely caring about our concerns, but he went way beyond that. He made sure our hitch was fixed properly and permanently so we could feel safe on the road again. He even came over after hours (no kidding!) with his son to make sure everything was completely squared away. This is hands-down the best service we have ever received. Even though there is a Montana service center (Ron Hoover) much closer to us in Georgetown, we will happily make the trip up to Alvarado from now on. It is well worth the drive to know the job is being done right by skilled, genuinely caring professionals.

They are not helping!!!! They wasted my time and didn't list to my needs of buying a RV!!! I…read morewouldn't buy an RV there

Recently purchased a Motorhome ( first time owner) turns out it needed a new Water Heater. Well the…read moreoriginal one is a discontinued model, so as I was doing some research online I came across United's website and I was able to call and leave a message about what I was looking for and Lainie got back to me with the direct replacement info along with a link to that exact one. Lainie was quick with responses and answered all of my questions and I was able to get the new part ordered and shipped and hopefully it will be as easy as it looks to replace it when it arrives. Thanks again Laine for making the shopping easy and stress free, You're the BEST!

I recently found my rear air conditioner in my Motorhome was under performing compared to the other…read moretwo roof mounted units, all three units are Coleman Mach 15 models - after doing some troubleshooting I found this particular unit that also has a heat pump utilizes a different Coleman-Mach Firefly Controller than those without heat pumps. After looking online at a number of RV Part Suppliers I came across United RV Center and they had the exact replacement part I was looking for in stock with a host of shipping options which were all priced pretty reasonable - They have a wonder online store that is very easy to navigate, once I placed the order I immediately got an order confirmation email, within a few hours I got the tracking information and then a delivery confirmation once the part arrived. This was a seamless transaction and I really appreciated the frequent communications and updates. This is definitely a resource I will use again in the future and one I highly recommend if you're looking for a reliable supplier for all your RV needs....

The McLains Team in Corinth TX are great to work with. We purchased a 2026 Winnebago View in…read moreJanuary. We had so much to learn and they have been there for us as we learn about this amazing RV. They are kind, professional and could not do a better job serving us. We are grateful for RJ in service. John is the manager and the kindest person you could ever work with. Thanks to McLains in Corinth TX, this has been a great experience for us. We LOVE our View!

I would strongly caution anyone considering doing business with McClain's…read more What should have been an exciting RV purchase turned into an ongoing, frustrating, and completely unacceptable experience. From the beginning, there were serious concerns around transparency. I was upsold on parts that were already installed on the unit--this was later confirmed, and I had to go through the process of getting one of those items refunded. I was also pushed to purchase a solar setup that was already installed on the RV. These are not small oversights--they are major red flags. The most serious issues, however, have been with financing and payments. I was explicitly told that McClain's would be covering initial payments due to delays on their end. Not only did they fail to properly execute those payments, but I later learned from my lender that attempted payments were declined, resulting in my account being placed in a past due status. To prevent further damage, I made the payment myself--only to then be contacted by McClain's attempting to collect from me directly for that same payment. I was also asked to reimburse them for payments they claimed to have made, which, according to my lender, were never successfully processed. On top of that, McClain's failed to properly finalize our financing application, which resulted in additional, unnecessary credit pulls. Our credit was hit again, and our score dropped another 30 points due to an issue entirely on their end. What's most disappointing is that I have now asked--multiple times--for clarification and resolution on why I was being asked to make payments for amounts that were never actually paid, and I have provided proof to support this. I have yet to receive a response. At this point, the lack of accountability is just as concerning as the mistakes themselves. This situation should have been handled immediately and professionally. Instead, I was given no clear communication, no statement, no explanation--just a demand for payment with no runway and no acknowledgment of their errors. They allowed the account to fall past due due to their failure to finalize and process things correctly, and rather than going above and beyond to make it right, they have left me to deal with the consequences. To add to this, my husband is a disabled veteran, and this situation has created completely unnecessary stress and strain that no family should have to deal with--especially over issues that were entirely preventable. This entire experience has been disorganized, stressful, and completely unacceptable. It has required hours of my time to correct mistakes that should never have happened, and it has put my credit at risk due to their lack of accountability and follow-through. At no point should a customer be put in a position where they are cleaning up financial errors made by the dealership. I would never recommend McClain's to anyone. Proceed with extreme caution. If this is how they handle financing and customer accountability, I would strongly advise anyone to think twice before trusting them with a purchase of this size.

Five stars isn't enough for RV Medics DFW!…read more The Situation: We were traveling from Amarillo to the Fort Worth area with a broken air conditioner in miserable 98-degree heat. Every other shop we called was either unable or completely unwilling to help us. The Communication: Cliff was a lifesaver. He stayed in constant contact with us during our drive and managed to fit us into their packed schedule. It's completely obvious why they are so busy--they actually care about their customers and go the extra mile. The Service: We coordinated our arrival, and within just 15 minutes of us pulling into our campsite, the team was on-site and ready to work. The Techs: A huge shout-out to Andrew and Shane! They were highly knowledgeable, courteous, professional, and incredibly helpful. They had us up and running in no time.Thank you so much, RV Medics, for rescuing us from the heat! Highly recommend to anyone looking for honest, fast, and professional mobile RV repair. Beautiful experience and a great price!!

They were awesome. I had an emergency for my air-conditioning dogs in my teailer. They were out…read morepromptly fixed everything for me. I would highly recommend this company.