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Kendra Scott

3.4 (43 reviews)
Open 10:00 am - 8:00 pm
Updated a few days ago

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I am very disappointed in my jewelry that i received a month ago. I paid a good amount for this bracelet (photos attached) and it's already tarnishing. I don't wear it in water and follow all the directions on how to care for it. I'm beyond disappointed and when I went into the store today and how I was talked to which was so rude and as if it was my fault. I'm highly disappointed in your customer service and the way your jewelry has been made. I am very frustrated about this again because I haven't had it for even two months and the color is already tarnishing. I would expect this from a cheaper brand but not Kendra scott. I will not be returning again.

Rhea A.

I was gifted this beautiful necklace and the clasp got stuck on the back. The only way I could take it off was to rip it off my neck. I came into the store to see if they had warranties or some sort of repair. I love this necklace so much that I was willing to buy a new one on the spot (even though this one was gifted to me) and to my absolute shock, the ladies (who were super friendly and greeted me right away) gave me a brand new one! I literally yelled "OMG" coz I was so shocked! I'm so happy; this made my day

Morgan B.

Nothing but amazing things to say about their team and store overall. Last week I had bought a necklace here which they helped with and made the trip super easy. Unfortunately I had left my necklace I came in with that had a lot of value to me. Once I realized I left without it (I live a few hours away) I had called and knew exactly who I was and offered to send it back to me with NO charge. They are the sweetest people and so easy to work with. Just acknowledging me and remembering what I purchased in their note went above and beyond. I will always return to this store Thank you again KSWC !!

Neckace
Monique L.

Most beautiful necklace that I was so touched to receive. My 13 year old son saved his money, shopped on his own with the support of friends and guidance of store clerks and bought me this unique pendent on a silver chain. I will cherish it forever. Pricey but Priceless!

Lee earrings in gold.

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Photo of James S.
317
16
1

8 years ago

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Kendra S.

Helpful 2
Thanks 1
Love this 1
Oh no 1

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
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Ask the Community - Kendra Scott

Review Highlights - Kendra Scott

I am completely grateful and I have a restored feeling of customer service thanks to Dan and Alexa !

Mentioned in 3 reviews

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Kendra Scott - jewelry - Updated May 2026

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