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    Pottery Barn

    2.2 (173 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    Sagging bench

    I've purchased many items from Pottery Barn but will never do so again. Their customer service is now awful. I've been trying, for over a year, to return or have a damaged sofa repaired. After making multiple calls and sending multiple pictures to no avail, I finally contacted the better business bureau. They were told that someone from pottery barn had reached out to me. That was a lie. I've spent tens of thousands of dollars at Pottery Barn over the years but the service I received during the past year has been beyond awful. I spent over $2500 for a "Jake's bench" that had a sagging filling and baggy cover. No one from Pottery Barn contacted me to resolve these issues.

    Leather cushion

    I bought $3500 sectional leather couch after 3 1/2 or four months I noticed some discoloration of the leather, where I lean my head against. The dye came off and I was communicating with the service department. I sent them pictures and they said it's wear and tear, so they cannot help me out. Personally, I think that should not happen. I understand if the couch would be four years old but after four months, it's unacceptable. I will look into it further

    One of the multiple holes all over this bedspread.

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    1 year ago

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    4 months ago

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    2 years ago

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    2 years ago

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    Page 1 of 5

    Ask the Community - Pottery Barn

    Review Highlights - Pottery Barn

    Lindy worked with us to get the best deals and always kept up informed of any deals that they had going on.

    Mentioned in 4 reviews

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    Top Remodeling & Design - Our team will work closely with you to bring your vision to life, on time and within budget. #TopRemodelingAndDesign #general #contractor

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    Top Remodeling & Design - Our team will work closely with you to bring your vision to life, on time and within budget. #TopRemodelingAndDesign #general #contractor

    Our team will work closely with you to bring your vision to life, on time and within budget. #TopRemodelingAndDesign #general #contractor

    Top Remodeling & Design - We specialize in custom cabinetry to maximize storage and style in any room. #TopRemodelingAndDesign #general #contractor #concord #walnut

    We specialize in custom cabinetry to maximize storage and style in any room. #TopRemodelingAndDesign #general #contractor #concord #walnut

    Top Remodeling & Design - Perfect for entertaining! Top Remodeling & Design created this beautiful kitchen with custom cabinetry and elegant lighting.

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    Perfect for entertaining! Top Remodeling & Design created this beautiful kitchen with custom cabinetry and elegant lighting.

    Pottery Barn - homedecor - Updated May 2026

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