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    Pottery Barn

    2.2 (173 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    Sagging bench

    I've purchased many items from Pottery Barn but will never do so again. Their customer service is now awful. I've been trying, for over a year, to return or have a damaged sofa repaired. After making multiple calls and sending multiple pictures to no avail, I finally contacted the better business bureau. They were told that someone from pottery barn had reached out to me. That was a lie. I've spent tens of thousands of dollars at Pottery Barn over the years but the service I received during the past year has been beyond awful. I spent over $2500 for a "Jake's bench" that had a sagging filling and baggy cover. No one from Pottery Barn contacted me to resolve these issues.

    Leather cushion

    I bought $3500 sectional leather couch after 3 1/2 or four months I noticed some discoloration of the leather, where I lean my head against. The dye came off and I was communicating with the service department. I sent them pictures and they said it's wear and tear, so they cannot help me out. Personally, I think that should not happen. I understand if the couch would be four years old but after four months, it's unacceptable. I will look into it further

    One of the multiple holes all over this bedspread.

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    3 years ago

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    3 years ago

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    5 years ago

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    7 years ago

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    16 years ago

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    15 years ago

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    6 years ago

    Poor customer service. Kathy was rude, inpatient and unprofessional.

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    5 years ago

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    18 years ago

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    8 years ago

    Business owner information

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    5 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    6 years ago

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    8 years ago

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    9 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    11 years ago

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    6 years ago

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    15 years ago

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    12 years ago

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    18 years ago

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    14 years ago

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    8 years ago

    Really unpleasant staff. Rude front desk person named Marcelle. No please, or apology for mistake . Spent 1000$ and treated rudely.

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    7 years ago

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    12 years ago

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    Page 2 of 5

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    Review Highlights - Pottery Barn

    Lindy worked with us to get the best deals and always kept up informed of any deals that they had going on.

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    Interior Spaces Design - Coffee table

    Interior Spaces Design

    4.6(52 reviews)
    5.2 mi
    $$

    ISD is a company that I would recommend. They are very helpful and professional. Came to my home…read moreon the schedule time. Measured the space where my custom sofa was to be placed. Also samples were provided that would complement my flooring, walls and window coverings. The price was within my price range. The delivery was as expected and delivery personnel were helpful and professional. Took great pride in protecting floors and walls. The sofa looks great and very comfortable. I highly recommend this company.

    I rarely write reviews but Ken at Interior Spaces deserves an outstanding one. I purchased a…read moreCalligaris table with a custom top and legs which was being shipped with white glove delivery to a home in the mountains in Utah. When it arrived the ceramic top was damaged so I was told to not accept it and Ken located another one with the right combination of top and legs. When that arrived, it also had been damaged in shipping and Ken said to reject it and he found another one- same problem. I guess the porcelain tops are very fragile and require more delicate handling. Ken never gave up in the quest to deliver the perfect table I had ordered and was communicative and proactive throughout the ongoing issues never complaining once. They just delivered the 4th table which arrived in perfect condition and I couldn't be happier. I've never had such a positive experience from what was ostensibly a terrible one. Calligaris had discontined the combination I originally ordered in the meantime, but Ken persisted in getting that original combination shipped from Italy. Ken, thanks for your persistence, patience and follow-through. I can not recommend you and your store more highly!!

    Photos
    Interior Spaces Design
    Interior Spaces Design - Lovely coffee table and end tables , delivery service was great  very professional,    Thanks Ken for the wonderful service

    Lovely coffee table and end tables , delivery service was great very professional, Thanks Ken for the wonderful service

    Interior Spaces Design - Calligaris

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    Calligaris

    Pottery Barn - homedecor - Updated May 2026

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