If I could give negative stars for the customer service, I would. I recently got married and we are a young couple who registered at both Williams Sonoma and Pottery Barn. We received thousands of dollars in gifts and had some double purchases. First time we went to return/exchange some items, I had a couple items without receipts. I thought this would be okay since the items are on my registry. The employee, in a very irritated tone, said they cannot return items without a gift receipt. Okay that is fine if their system does not allow it. I tracked down my receipt and went back to return my items. The employee rushed through my return and did not ask me if I wanted returned to original form of payment or as a gift card. She returned the money back to the gift giver's credit card. She then immediately blamed me for not saying it was a gift and had no sympathy for the mistake that was made. I had assumed the receipt was a gift receipt and it has a note from the gift giver. She offered to call corporate to see if they could reverse the payment and acted like having to call was a huge inconvenience. I said thank you that would be great. She then said I doubt they can do anything about it. I also heard the employee next to her ask the customer she was helping if she wanted her return back on the original form of payment or a gift card. I brought that up and the other employee said the customer said it was a gift. I called Pottery Barn customer service and told them about my experience. She apologized on the employee's behalf and confirmed they should be asking how the customer wants the money returned to them. It also shows in their system two different names, the gift giver and the registry name so she definitely should have asked how I wanted it returned. I have been in customer service a long time and appreciate good customer service. I understand people make mistakes but the fact that she immediately blamed me and had no sympathy, was horrible customer service. I was so excited to receive all my gifts from Pottery Barn and Williams Sonoma but this customer service has turned me off from ever buying from them again. read more

I went into the store tonight to buy the outdoor Edison string lights. It says online that they have several in stock at this store. When I asked the older woman at the cash register if she could direct me to them, she said they didn't have them. I showed her the PB website where it says they are in stock. She then asked for someone in the back to check stock. No more than 30 seconds later she tells me they don't have them. I inquired again about the website saying they have them in stock. She then tells me their stock room is full/unorganized and that they aren't going to look for them. She then asks me to order them for curbside pickup and come back tomorrow. What? So, they are too lazy to look for them so I have to drive all the way back to to store and find parking in downtown Walnut Creek on a Saturday? And she barely even looked at me the whole time I was talking to her, doing something else on the computer. Such terrible customer service, which is disappointing because I've shopped at this store a lot and the other clerks have always been courteous and helpful. I promptly walked across the street and bought three sets of the same lights at Crate and Barrel, where they were more than happy to pull them out of their stock room for me. This is likely the last time I will shop at this Pottery Barn. read more

Came to pick up an online order and the two women at the front probably have the worst customer service skills and attitudes I've ever experienced. Heidi and Kathi will make sure your day is hell from the moment you step into the store. Heidi is argumentative and dismissive, couldn't think of any worse traits to have when working with the public. I even had to apologize to the lady helping me load my furniture into the car for having to work with these women because Katie was actually nice. I was going to purchase some more things but forget it! Wanted out if there as fast as possible. When purchasing expensive home goods you shouldn't feel like a nuisance. Do not come here! Well, unless you like being treated poorly. read more

Waited for the representative on the floor to help us for 30 minutes, and after hearing the angry cashier to tell me to wait for her to finish one more thing, we left. Help the customer present at the time, then finish your mobile order! Simple... They are understaffed. Customer service is non-existent. Floor manager!!! If you have 4 people on the register, why can't you have just 1 on the floor? People were leaving as we waited. These are sales you can't recoup and customers you won't get back. Don't complain and cry when your store sales underperform and store gets closed. Go to the one in San Ramon. Much better service! read more

Had a very pleasant experience with this location. One of the nicest ladies work there that helped me the other day. I ordered a glass pumpkin decoration for pickup. When I got to the store I saw a different size of the same decoration which wasn't available to order online for pickup. The ladies helped me out with the return, packed the new one for me and I even ended up getting a discount they had at the store that day. They also showed me a bunch of lights that would go into the decoration and suggested which ones would look better. Overall a great customer service experience! read more

I experienced a completely different Pottery Barn when I walked into a store by that name at Penn's Landing in Philadelphia back in the early 1980s. I remember a large casual space that featured tons of inexpensive, colourful, and inexpensive stoneware, some of which proundly graced my early career Levittown home. And since Pottery Barn was started way back in 1950, maybe I did walk into a pre-Williams-Sonoma "real deal". I don't think that the original founders (Paul Secon and his brother Morris) would recognize their progeny today. Like Susan D., I sometimes come into a Pottery Barn for ideas and inspiration. And althought their stores are handsome and nicely appointed, I rarely buy anything, except for maybe small gifts. Otherwise, I find the atmosphere more pretentious than I'm comfortable with, and at "value to price" ratio that I can do better with elsewhere. read more

Its a new year and its a new me. I'm in the market to redecorate my office. Its been two 1/2 years now with the same decor and I want a new attitude. I get inspiration from Pottery Barn and that's about it. I guarantee that I can find the same looks and styles at far cheaper prices. With my cell phone camera I can also snap shots of ideas they have on display. The idea I have is the light cream color that they have painted on one of their faux living room scenes. Its a BM color, and by BM I mean Benjamin Moore. Which I matched in another manufactures paint already. White furniture with red and black accents along with natural tones like wicker and silver are also mixed in. Just look at my photos, you'll get an idea of where I'm going. But I'm toying with another idea that involves gray purple so this isn't set in stone. Now, I would probably not buy anything from here. The only thing I took from this location was photographs. In the event I am going to use the above mentioned scheme for my office, I will come back and buy one of the pillows to use on my chair. I promise Ill post photos when my office gets decorated. read more

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Poor customer service. Kathy was rude, inpatient and unprofessional.

My review is long overdue. Since March of 2020 I've been dealing with the lies of the workers at pottery barn . I've ordered three tables since March of 2020 I've had to return them all for being defective. The first table we paid cash when we wanted to return it due it it not being stable they gave me store credit. I ordered another table a different model thinking maybe it would be more stable , the very first day we received the table the top of the table chipped. We called to get our money back so we could buy a table elsewhere, they said they sent us a refund in a check form went back and fourth for months with different employees telling us different stores about why we haven't received our refund check . Finally after a few months we got a refund in the form of store credit even though we wanted to be totally refunded. Frustrated from waiting and without a kitchen table we decided to just ordered another table. This is the third table this one has a crack through the table we called again and they said they would send us a new table . We were still waiting for the bench that goes with the new table and an employee told us we would be contacted to set up a delivery date. Today we found out the bench was delivered and left on our porch no one called to set up a delivery date and they just left a $500 bench sitting in a box on our porch. They also are supposed to come and set it up for you , you inspect the furniture before they leave but instead they just left it on a porch in a box . We got lucky for a neighbor let us know since we our out of town that a huge box is sitting on our porch . I have never had such bad service dealing with a costumer service department or such poorly made furniture. Beware of big purchase items from pottery barn they are the worst . read more

I too love to look for inspiration here. Though I usually end up buying something like a candle or a frame before leaving( especially if its on SALE!!) . I've purchased curtains and curtain rods from here in the past, and yes they may not be the cheapest but I like their contemporary flair with a bit of "fooph" added. They really have great color palates that always get me inspired. Also around the holiday season they do carry lovely ornaments and great gift ideas. Last night stopping in after dinner the staff was friendly and helpful, ifs always a inviting atmosphere for shopping or just perusing for future purchases. Note: One time around Xmas I saw a bulldog wall mount bottle opener in their catalog that I wanted to get for a gift. I went to the store and there were out. They said it was popular and sold out quickly. But they were happy to call around and find it for me. They called a couple of stores and finally found "ONE" left in the SF store. They got my shipping address and shipped it to my house. It was time consuming for the clerk, but the fact he went the extra mile to find it for me was supreme customer service. Especially since they were very busy right before Christmas! So I just changed my 3 stars to 4 for that!! read more

Good quality and classy products. There is not anything else like walking into a home fully furnished full of PB items. Instant sophistication points. Big fan of everything they've got. My only gripe is that it is pretty expensive, but you gotta dish out for the high quality. Customer service is overall pretty good, sans a few dingus employees. But hey, it's retail and a ritzy area with high maintenance customers. Overall, everyone needs to calm down and buy a faux fur throw. Chill out and enjoy the PB. Will do business again. read more

I love my local Pottery Barn Walnut Creek store. The associates there are the best. Especially Zoey, she has exceptional outstanding customer service skills. I wish every pottery barn store in the Bay Area had a Zoey. She definitely goes above and beyond to assist the customers. I was so fortunate to have her as my, felt like my own professional personal assistant. She deserves a raise for all that she accomplished in assisting me with all the great finds in the store. I was pleased, satisfied and impressed with how well W.C. Pottery Barn store trains and hires such well skilled, versed, caring and attentive associates. Zoey's skills truly stood out and it made me feel like I can always trust this store to get the job done. Thank you so much Zoey and the wonderful staff at Walnut Creek Pottery Barn. Best to all of you. Keep up the great work. read more

Article about mass-market, ultra cheap quality Pottery Barn furniture (with high-end furniture price tags): http://amelydesigns.com/PDF_Files/pottery%20barn%20article.pdf The article is from 2006, but I don't believe that the quality is any better now. You pay a hefty price for their furniture which is primarily MDF, with very little actual solid wood. I've purchased bedroom and living room furniture from Pottery Barn before (shelled out quite a bit of pretty penny because I loved the styles initially), and can confirm the poor quality of their furniture. Don't plan on spending my very hard-earned money at Pottery Barn any longer. I just want to be able to keep any high quality furniture that I invest in, for life going forward. read more

They are so disorganized. Poor communication about deliveries, returns, and refunds. Waited 5 months for delivery and they told me they'll look into it and call me back but never did. Called them every week and it was the same answer. We'll look into it. I had to call the warehouse to figure out they couldn't find my couch. Big waste of time. read more

I visited this location (Jan 4th afternoon) and the customer service was not good. I thought about writing a review then but figured I should just let it go...but the service was so bad, it really does warrant a review. The store was pretty empty and I was there to pick up an online order. The person behind the counter saw I had a bag in my hand and assumed I was only there to return something because that is what she said to me even before saying hello. Then she told me to wait in line (I was already 6 ft away from her and wearing a mask), there was no one else in line or even remotely close to where I was in the lower level register area. She said she was helping someone else which is fine but I kept waiting for quite a while. Her tone was just really rude but changed real quick once she realized I actually was there to pick up an order. The thing with customer service is, even if her intent was not to make me feel unwelcome, all of her actions proved otherwise. Do I need to prove to that I have enough money to shop in this store before getting decent service? My 11 year old daughter was with me and when we left the store even she said that the lady helping us was so rude. 4 stars because the store is clean, well stocked, the people working upstairs were nice and the manager at this location is stellar. I didn't get his name but he was tall with dark, short hair. He had to help us in locating my order - the guy really seems to know his stuff and was very professional. read more

The place is conveniently located, close to a parking space. A little walk to all the other shops. They have good options and quality products. Everything is beautiful and neat. I would have stayed longer and probably shopped more and maybe even go back. The thing that turned me off the most is the customer service. Not once did anyone say hi to us. I had to approach an unfriendly lady and told her I need help on one section. She looked at me like I don't speak english. She condescendingly told me to be clear on what part of the store I need help with. ( I tried to be helpful & mentioned earlier, I don't know the name of the section but It's behind the elevator which was 10 steps away from where she was standing). She did not offer to check it w me, I had to spell it out to her, she still asked me to be more specific (news flash: I'm a customer I do not know the name of the sections!!) She seemed very reluctant and finally followed me. I told her there are only 5 items on the shelf and I needed 8 of the placemats that matches the table throw. And if she could kindly check if there are more in stock. She left to check, after 5 minutes I went to look for her again since she didn't get back to me, she was back on her section stocking, I know she is busy but the common courtesy is go back to the customer and assure that someone is working on it etc She looked at me, and before I could open my mouth she said "they're getting the items, they'll be there in a few minutes" & turned her back again. She could have went to me & said that earlier. & she could have showed a little interest. I felt unwelcome and discriminated. Had I not really liked the fall table settings I would have just left. But leaving the store, I felt heavy like they did not deserve my business. read more

Unfortunately, I agree with many of the other 1 star reviews here. Customer service is abysmal. Which is too bad, as I really like Pottery Barn. I called today and was put on "hold" for 6 1/2 minutes, with no one bothering to check on me. I hung up and called back and again she wanted to put me on hold. I asked if it would be 6 minutes again, and she said yes because they are "very busy". I said I just had a simple question. She huffed and said okaaay...So, I know no customer was standing in front of her. I arrived at the store 1 hour later and it was dead as a door nail. I did my return (over 30 days, so I get store credit, which I know). The cashier basically almost threw my receipt at me and said "here". Ok, here what? "You'll get 'it' in the mail". I'll get what in the mail? "Your store credit". How long? "7-10 days". Really?? Would it have been so hard to say all that the 'first' time? Did I really need to pull it out of her? As I said before, the store was empty of customers and there wasn't a line behind me of people waiting to helped. From all the other less than stellar reviews and lack of response from a store manager, much less corporate, I don't think they really care one iota about their customers. Pottery Barn has sure gone downhill, scraping the bottom of the barrel on the employees that they hire. read more

Uniquely expensive. I am not sure that Pottery Barn fits everyone's decorating style. I came in here with my wife and while she looked through the store I shopped in the kitchen section. They have some little gadgets that are cool, but at a price point I could do without. Ultimately I was looking for a pizza stone and their offerings either didn't fit my oven or were the wrong style. What did I learn today? They have mastered the window display. So tempting. read more

Called in for help with a return and all I got was a lying condescending staff member on the phone. Just wanted to ask if they had a specific item in store since this location would be the closest to be but would still be quite a drive out for nothing. When I told her about the item mix up she asks "how do you know they got your order wrong?" Mind you I bought and was suppose to get a matching Harry Potter pj set and robe as a Christmas gift for my cousin. The robe was not a matching set to the pjs. Then she says she looks up if they have the item in store or online and she says she doesn't even see the robe online any more. I personally looked it up while still in a call with this staff member and found the robe. After being lied to, I just hung up and found my way through online returns even though it would be quicker to return in person. Worst customer service i've had in a while. read more

I had the best experience at Pottery Barn today. My husband and I have been looking for dining room furniture for over a year but were having trouble pulling all of the pieces together (table, chairs, sideboard, etc). Jodi helped us put it all together. She was an expert in knowing her product and was patient enough to walk me around the store, point out pieces, pull wood swatches and pull up pictures online. Lindy was also invaluable in the process. I would highly recommend you ask for either woman when you have questions because not all employees are created equal and both of these ladies are excellent. Thanks! read more

Store = fine customer service! Online/delivery = awful! I ordered 3 items from you in February. 2 Chairs and the Atwell canopy bed. After waiting 3 months it was time for delivery of the bed. The bed comes and our box spring wont fit in the frame. I told the delivery man that it was probably a Cal King instead of a king that i ordered. He said it is not. They left and I went on to call PB customer service and they said well it must be a Cal King. We will come pick it up - what a waste of time! If I wanted the bed in the King size (which was originally ordered) I would need to wait another 3 months even though it was their fault. No way am I ordering another! Next, my custom chairs are ready for delivery today which is a week and a half after the bed mishap. One chair is delivered today and the delivery man says - oh by the way, they cant find the other chair in the warehouse!! keep in mind - this is a ski home we are furnishing so we do not live there full time. Every delivery and pick up has to have someone come over to accept the items. Called the delivery service today and asked wheres the other chair? The customer service rep said they are looking for it! thats it! I am so over this!! read more

Terrible customer service . We bought curtain rods. We had to send the items back as it's was not compatible . We were asked to pay for the mailing it back. They did not refund until I called and called and then they did not refund it fully. read more

I had a return past the 30 day period because I just moved to the area and my things were in storage. I had the receipt and items with tags, and items are still sold in the stores. The manager told me that they could not be returned because the computer wouldn't allow it. I went to another location and they returned it. Clearly, the manager lied to me and just didn't want to do it. I won't go back to this store. I wish i would have seen the other terrible reviews and avoided this experience all together. read more

Well, like the poster below, I just got reamed via phone by Emile. Message for store manager Heidi Weissel (that's what Emile says your name is), if your assistant managers are being called out for bad behavior by name on YELP, you have a serious problem. Corporate customer service is a disaster. I have spent a fortune with this company in the last year, much of it in this store ordering for my new house. Terrible mistake. The issue this time: I broke one of the plates I bought here. Should be simple enough to rectify, right? Nope. I tried to replace it online. Waited more than a month and online said it was no longer in stock and cancelled the order. (Yet, it still shows available). So went back online and ordered the replacement plate for pick up in store. I have not been in town to pick it up. Received notice I had 14 days to get it. Today, one week after placing the pick up order for this store, I received an email that this order was also cancelled. This time the store also cancelled the order. I have tried getting this cleared up with online customer service. It is a call center and no one can get past their instruction manual. They are no help and don't know why anything happens the way it does. So this time I called the store. I tried twice to describe what was happening, gave the order number. I was talked over trying to get the message out. The gal said it was too loud where she was to hear me and she would get a manager. It was super frustrating. I was placed on hold. I waited. Emile got on the line. He answered the phone as though it were a new call. I told him I was waiting for a manager. He said he was a manager. That was it. Then total silence. I said, "OK, do you have the order number?" He said I don't like your attitude, I am trying to help you but you need to change how you are talking to me or this call is over. We had exchanged two sentences. TWO. He decided he wasn't going to help me five seconds into the call. I tried to explain what was going on, he yelled at me and then he hung up on me. I called the store back, and this time someone let the phone ring and ring and did not answer. Then the phone was picked up and disconnected. Frustrated with the childish gameplay, I googled the store and "manager" and found the review below. I called back a third time and a man answered the phone but did not get his name. I asked if it was Emile. He said it was. I told him I had read his reviews on YELP. I told him that if he was being named personally in bad reviews on YELP, there was a problem. He proceeded to talk over me and yell at me again. Seriously, he completely berated me. He told me I was having a bad day and he wasn't going to take the way I was talking to him. I was having a bad day? He just would not stop yelling at me and talking over me. I could not get a word in edge wise. Listen folks, I am no shrinking violet, but there is a way to handle phone calls, customer service and situation gone off the rails. You don't fan the flames. You don't berate the customer by phone. You don't declare war on the person on the other end of the line. But apparently, Emile, Assistant Manager, does. All of this over a plate. AN $8 PLATE! I cannot get a replacement plate from these people to save my life. What an absolute nightmare of a company to deal with. Shop at Restoration Hardware. Save your sanity. The peace of mind is worth the price. read more

Listen to all the others! Once they have your money FORGET them making furniture that is falling apart right. We bought r Pearce sectional with top grade material $6000+ delivered in October. Have been fighting with them for months. Hold times over 60 minutes then cut off Total waste of money. They hid seams in the cushions in the store with throws n pillows, then when delivered, you get a very inferior product. Classic BAIT N SWITCH!!!! Store managers do nothing Rewards items are continuously billed to you DON'T OPEN A CREDIT CARD!!! Buyer beware they also own West Elm & Williams Sonoma!!! read more

I love Pottery Barn! They have designers that will help your choose the appropriate style and type of further for your home. They were so very helpful in Walnut Creek and came to my home several times. I was making a big order and wanted to make sure it was right. They were great, the products are wonderful. read more

This rating is for Pottery Barn overall as order was placed online. DO NOT BUY FROM THEM! I ordered a desk and bookcase in January. It was instock. They charged my credit card (not a hold) and then later the item was placed on back order. It's end of Feb and I'm still waiting for the item (should be delivered in March they say). I've already been billed for the item and paid my credit card in full. Items have now gone on sale and they will not honor the sale price even though I have still not taken possession of the items. Since they won't honor the sale I've asked to cancel the order and refund my account and they won't until the order is ready to be delivered. Pottery Barn does not allow customers to provide reviews on products. I knew that was a red flag but I really liked the item so thought I'd take the chance. People, listen to your gutt and the reviews. This is not a ethical company to do business with. Spend your money with someone else. read more

I purchased an item on Pottery Barn.com & decided to take advantage of the in-store pick up option rather than shipping. I was helped by a man named Jeremiah. I told him I had an order that was ready for pick up & handed him my invoice with the order number on it. He then preceded to tell me that his co-worker was out doing a curb side drop off for another customer so he would have to be the one to go and get my item & acted like it wasn't his job or I was inconveniencing him. He was gone for quite some time, enough for me to start worrying & eventually came back with my bag and did not say anything after placing it on the counter. I left the store & wanted to double check that my item was indeed the correct size before leaving back home because of the amount of time it took him to grab it & of course it was not. I re-entered the store & another lady helped me after explaining the whole situation to her what happened. She told me they only had 1 more size in stock that was in their store which she told me, is normally not good. Jeremiah ended up coming back to the front counter & acted like he didn't just bring my order out to me 2 minutes ago or had any idea what we were talking about, then disappeared into thin air after his co-worker was the one helping me. It's like he knew he gave me the wrong item and didn't want to deal with it. Moreover, they ended up having a small petite however, the item I ordered online was just a small.  Absolutely horrible customer service coming from Jeremiah. read more

I found a floor lamp and it was in stock...great. My only issue was with finding the area in the garage to pick it up. There are NO signs to tell you it's a Pottery Barn pick up area...the lady said it was "self explanatory"... how so? The store need to put up a sign Pottery Barn pickup! Other areas have signage..... read more

I believed only losers try to destroy a person or company's reputation by writing one star reviews, but this company really deserves it so they at least change their treatment of other customers and at that time, I will be happy to remove this review. The manager and the assistant manager ( Emile) at this store have absolutely no regard for providing any quality of service. I have been to this store many times and each time faced rude, unaccommodating and arrogant cashiers ( Erik an example) and managers( like Emile) who do not seem to be happy doing this work and always grumpy. The pleasanton and Palo Alto stores have more helpful staff, but this store is absolutely hopeless and I am sure it is all from the management who themselves are untrained and unprofessional. They always appear annoyed by customers, even those who purchase large amounts of their merchandise. It is a "major headache" for them to do simple things, like: Arrange delivery for your furniture, after all, they are a furniture store. They kept our already purchased furniture for their own convenience for a week, but would not keep it an extra day so we have to pay another $130.00 for delivery just so they could have a full showroom for an extra day. This is insane. I purchased a sectional (that my husband intensely disliked) that they refused to exchange prior to pick up or allow us to take home though it was ready to leave the store and we had paid for it. They said it was the store policy it had to stay in the store as it produced a "vacant spot" if it was removed, another insane notion peculiar only to this outlet. ( there were plenty of "fillers and piled up furniture and clutter" they could repopulate the spot with as the store is full of them). Just so that the customers could sit on it and make it dirty for another one week after it was purchased so I could take a soiled, uncomfortable unwanted furniture home. Then when we tried to pick it up, they gave my spouse only a few hours window for pick up. One week for the furniture to sit at their showroom for no justifiable reason, and a strict narrow window for pick up when we could not even find a moving company to do so. read more

It's the service that is hit or miss for me every time I come in here. Whether I'm buying never-on-sale sheets (which are great, btw) or throw pillows for the couch, the service can be either fine...or snotty...or indifferent. I've had all three!! It's ok, I usually know what I want when I come in, but I prefer a hit on service over a miss any day. read more

I mean, how many one star reviews does a company need to receive before they get the hint. Seems like this is an issue that is beyond just local stores and is the case with my experience with PB. Went to the PB in Walnut Creek and the store and staff were friendly. Very helpful in picking out couches for our new condo. Sadly the hospitality ended there. After waiting the 9 weeks for the couches (which is fine and to be expected), the delivery guys showed up, didn't like that we didn't have an elevator (despite me specifying this in the delivery instructions), feigned an injury to get another crew to come out and carry the couches. Prior to this tried to jam the couches in to our old small elevator tearing the arm rest and popping the corner joint. Finally get the sofas in to the condo when we noticed the tear/damage to the corner. Called up customer service to be disconnect four times, transferred about three times, spoke to someone who couldn't hear me (seems there was a constant buzzing on their line as it was on multiple calls and I had been using the same land line from work throughout the day so no issues on my end) before they just hung on me. So waiting another 9 weeks for a new couch to arrive. So fun! Honestly, my recommendation is to just not shop at PB. I mean, the writing is on the wall and sadly their delivery is just ruining their reputation. Not worth it at all. read more

I do love Pottery Barn. I find inspiration here but I also find items here I love....and purchase. The staff here is nice and I haven't had problems with them. The store is located on a great corner and adjacent to Tiffany's. It's in a central location for the shopping in downtown Walnut Creek. You can see the merchandise from the outside and it's a two story store so it's very open and airy. The organization of this store is perfect and the whole layout great. I love coming in here to look for inspiration but it's hard not to buy a candle or two..... :) read more

I love Pottery Barn. I think that while slightly overpriced for the products, most items are good quality, and will last a long time. But, I was a little disappointed in their service when it came to ordering large pieces. I was working with Julie in the Design Services department and ordered a large console table and the benchmark coffee table in square. I also wanted a shower curtain. Julie was super helpful and let me know that in 2 days Friends and Family started and she would place my order then, since it's an additional 20% and then we can set up delivery (at the cost of $140!!) because the console table was too long for my car. I never got a receipt. Julie said it was emailed, but it must have gotten lost in cyberspace. For some reason, she was unable to re-email it to me, but fine, I'll get it when it's delivered. Great! Until...I came home one day, during the World Series (Go Giants!) to find that my husband had upgraded our 50" TV to a 65" TV so that he could see the games better (insert large sigh here). I realized that there was no way we could push the couch up to fit the console table now, or else we'd be too close to the TV. So I called Julie to ask if we could cancel the console table and just do the coffee table, which was still an almost $900 table, and the shower curtain. Oh shoot, forgot to order me the shower curtain but will get on it now, and ok, we can cancel the console table. Then the customer service went radio silent. I never did get the shower curtain. I still haven't found one that I like. I wound up picking up the coffee table, because that could fit in my car, but even though I texted Julie to tell her it would fit in my car, she told them it wouldn't, so the day I had planned to pick it up, it wasn't there. Then when it did come in, they had no idea about the shower curtain, so I couldn't get it and they had to go find a way to get me a receipt because there wasn't any attached. All in all, I do love my coffee table, but I really wish it didn't feel like that because my order wasn't as much $$, the customer service went down the drain. And I'm still, albeit ridiculously, bummed about my shower curtain. read more

I bought a custom sleeper sofa in August. It was to be delivered last Sat.11/9 between 12-4 pm. I was sent three emails and 2 texts during the week PRIOR, but on Sat when I looked at the path for the truck, one said "cancelled" and the other said, "delivered on 11/5" Well, I began to call on Saturday and spoke to a person early on Monday morning in GA. THEY CANNOT FIND MY SOFA PAID FOR IN AUGUST. SINCE MONDAY, NO ONE HAS CALLED ME TO UPDATE ME AS TO THE DELIVERY OR THE STATUS. This is extremely poor service and poor customer service. Never order HERE!! WILL CANCEL MY ORDER! BUY AT CRATE AND BARREL. THEY NEVER IGNORE THE CUSTOMER! read more

Huh, no reviews of Pottery Barn WC yet? Shocking. This location is very cute and nicely located. The sales staff was helpful and friendly. Pottery Barn, in general for me is more a place to look and get inspiration. Most of the stuff can be found for cheaper elsewhere. I am a sucker for their holiday stuff, but try to get it the day after X-mas when it's at least 50% off. read more

I used to be a fan of Pottery Barn. Since I've lived in different areas, I've shopped with them in many different states and online and I have noticed a decline both in quality of product and service. In the last 2 or 3 years it seems that candle holders shatter easily, fabrics develop rips and tears, bowls warp, etc. This did not seem to be the case 5 or 6 years ago. I used to find helpful and polite salespeople at Pottery Barn stores but recently, I find they are mostly staffed by inattentive and bored people or sometimes, those who are downright rude. This particular Pottery Barn in Walnut Creek is the worst I've experienced. The store is much more crowded than usual. They have tried to pack way too much into the space. You can not move about the store in a comfortable manner at all. The staff is really poorly trained and managed too. I would read more

Really unpleasant staff. Rude front desk person named Marcelle. No please, or apology for mistake . Spent 1000$ and treated rudely.

Aweful experience once again. Ordered a couch and they said 6-10 weeks. Now 4 months to the day they want to deliver. I asked for a discount and shipping but they will only give me shipping back in merchandise credit? I don't want to be held hostage with $230. I don't want to ever buy from them again. Last time we ordered, 5 months to get our rug. We were not in a hurry but don't believe any times when ordering. WILL NOT DO BUSINESS WITH ANY OF THEIR STORES EVER AGAIN. read more

We went shopping for bedding and this was just the place. The woman helping us, wish I would have caught her name, was awesome! She knew what she was talking about, helped in the mix and match process and had amazing patience with us. Not to mention super sweet! The store was kept nice and tidy, all the employees were very friendly and the location was great! Free parking right behind the building and the store has a back door that leads to the parking lot for easy loading. Kind of busy on the weekends but if you have good timing, you can be in and out depending of you know what your looking for or not. read more