I wouldn't buy here for the fact that there return policy and trade up policy are bogus. I bought a wedding band from them and changed my mind. Yeah... I was a month passed the return date but I figured if I couldn't return it I could at least get store credit. Well that's not available at the Concord/Sun Valley store. Sales lady tells me I'm ways past the return date, I knew that. So why not give me store credit like I asked for or apply the amount that I paid for it to another purchase? So as it turns out, they'll apply the amount you paid BUT you must spend at least the amount of your original purchase. So if you spent 500 dollars you have to spend another 500 dollars to have that original amount applied to the next purchase. What the heck?! You mean I can't buy something for , let's say 600 dollars and use the original 500 dollars to that purchase!? Nah... they want you to match your first purchase price. So now you just spent a thousand dollars! Thats their bogus "Trade-up" scam. So yeah... go to someplace else instead of them. Sales lady wasn't even helpful. read more

3rd time I've been here.... To get ring fixed. Online:website & corporate, says they open at 11 am. Been here on weekdays & weekends 3 times already 10:30-12:30 and they never open. Disappointed as they done have hours posted on the doors either. read more

Helzberg Diamonds - Supposed to be open and are not. This has happened 3X already arghhh - Jewelry Near Me - Concord, California

Came here to pick out the big one for my proposal. Funnily enough, I actually went to Kay's first but they didn't have the best customer service. I knew exactly what style I was looking for and they gave me some terrible suggestions. I walked across and found Helzberg. Kayla greeted me and was super friendly. She understood what I was looking for and gave me some excellent recommendations. Originally, I was going to settle for something under a carat but they had very competitive pricing and ended up getting a stunning rock. She also recommended getting the ring sized now instead of waiting. I was pretty sure I knew my GF's ring size and took her advice. She assured me that we could get it resized again if it ended up a bit loose. It took about 3 weeks to get it resized. Gents, if you're planning on proposing and shopping give yourself a month to prepare. Helzberg was very communicative throughout the process. I got calls emails and sms when the ring was ready. My girl was literally stunned when I proposed. I left her speechless. She's very happy with the ring and couldn't believe how big it was. Kayla even sent us a congratulations letter after the big day. Such a kind gesture and we really appreciate all the support we got from this place. Thanks for everything. Please stop by here and ask for Kayla! read more

2019- went to look at rings with my GF (Wife now) but went to Kay 1st to check it out. Stood there for a while to look at the rings and at no point did any person approached us so we went across to Helzberg and got approached right away, tried on some rings, found what I was looking for and walked out that day with the ring I wanted. They have Warranty on the rings, cleaning and re polishing in case of scratches. 2023 - Still going to Helzberg for cleaning, sent the rings 1 time for re polishing. Diamond ring gets checked when its back to make sure its the same one as when it left, by its serial number. read more

Audrey assisted me in this store a few months ago and was very helpful. I'm not sure if she's still there, or if their store has even reopened yet, but she was great! I should've posted this months ago! He got resized, and we looked at a terrific selection of men's rings while she patiently explained difference in band materials, and stones,while gently considering our budget and style preferences. No pressure, just great customer service. read more

Rachel was a fantastic host and gave the upmost excellent customer service. I'd ask for her when shopping and looking around :)

My fiancé and I went to look at engagement rings, and were so pleased by our experience with Adrianna. She was so patient and the manager would come by to check up on us he was nice as well. We left with a ring. We really appreciate their service! read more

My husband and I have been coming to Helzberg at Sun Valley Mall for years. The customer service is really what wins us over and has us coming back. Amy, Jovany, and Rachel are amazing. They are always so friendly and treat us like family. read more

I have shopped with them for over 20 years, new rings and upgrading my diamond several times. The last time they had my ring to size it was 2020 and they had it for 4 months. After that I wasn't able to wear it do to swelling in my hands. I now live in a different state and need my ring sized. I went to a very reputable jeweler and found out my band is cracked in multiple places. They can repair it at a steep cost or I can risk mailing it and having repairs done in CA. I am very nervous to send something this valuable and really have lost faith in them. How does a ring sitting in a box get damaged? Very disappointed in them. read more

So grateful to the Manager Jovan M. Collins went put of his way to help spent so much time with us as well as Ana Silva. They were so patient with my wife and I. Thanks to them. read more

Rachel is my favorite she's been great ! She gives me that personal customer service , Who would t want that type of customer service especially when your spending that kind of money . read more

BLUF: Buyer beware. Subpar customer relations focused more on the bottom line rather than customer satisfaction. I had been a loyal customer for more than a decade until this last year. I will no longer patronize this company. I purchased a channel diamond ring just before the pandemic. I periodically checked to see when I would be able to return it for a piece more fitting of my taste. Last month when the new city/state opening guidelines were implemented, I immediately contacted the Sun Vally Mall location. I spoke with the location manager and was informed that their return policy would not be honored because they were open during sporadic timelines throughout the last year. I was also informed that I could return it for a store credit. During the pandemic, you would think these unprecedented circumstances would be taken into consideration. They don't need my business. read more

I have a great experience every time I come here. My local helzberg closed so we have to make the drive from Sacramento and it's great that all of our needs can be taken care of in one visit. Audrey was especially helpful and we will come back to this location based on the stellar service we receive from her each time. read more

Great customer service ! Cleaned my ring and put On a new ring guard for free:) Beautiful selection of jewelry with many payment options. read more

My fiancee bought my ring here and it is so pretty! Their turnaround time is very short in terms of cleaning and resizing! I recommend them and their friendly staff to anyone looking for a beautiful engagement ring or wedding rings! read more

I must disclose I am not a huge fan of malls. Having said that I had a wonderful experience in Helzberg Diamonds. My husband & I were looking to buy a nice ring for me to commemorate our 10th Wedding Anniversary that is coming up. I did some research on line, found several types of rings that I liked & decided to go inside of the store to pick one out. We were in Concord area & after looking up some local jewelry stores we decided to give Helzberg a try based on reviews. I am very glad that we did. Luis was such a joy to "work" with. We spent a long time in the store & enjoyed every minute of it. We found me a perfect ring & I am as happy as can be! Love it! read more

Customer service rocks here they did a great job that is not usually asked which was to change a battery to my watch and replace the backs to 3 of my watches the lady was fully determined and did not give up until the job was done! Only charged me $20 thank you Helzberg for keeping your customers happy!! read more

I was told by my jeweler (who is not local) I could get my wedding ring checked by any reputable jewelry store every 6 months to keep the warranty valid. I have been doing this for the past 5 years at Kay Jeweler's. I happen to be near the Helzberg Diamond store in Sun Valley (Kay's was still closed) so I stopped in to get my ring checked. After the guy examined in, he said it all looks great. I then asked for a business card with a date/initial to confirm my ring had been checked. He said "Oh I can't do that, if your ring wasn't bought here." I asked to speak to the manager who confirmed they can not verify that the diamonds are secure if the ring wasn't purchased at their store. Wait....What?! Clearly not the reputable jewelry store my jeweler was speaking about. read more

Came here to exchange a ring someone gave me. I first called in advanced if it was still good to do a refund and get a possible other jewelry for myself. Morgan, understood and was very well what my need was in finding my perfect ring for myself as an early Christmas present for myself. If I got the money to spend on another piece of jewelry, I would. read more

Wonderful experience working with the jewelers at Helzberg. Although everyone we spoke to was helpful and friendly, Jovan was particularly knowledgeable and was able to help my fiancée and I narrow down our purchase. Would love to return for future purchases (and their lifetime care plans). read more

We've been shopping at Helzberg since we found a really unique tennis bracelet in 2000? Amy has been our assistant for many of our purchase and has a unique talent for knowing what we're looking for, sometimes when we don't. Their service is excellent, as is their quality...an no boring commercials! read more

I cannot say enough about how much I love this place. Rachel helped me from beginning to end. When she was off or not available someone else on the staff would pick up and help the same professional manner. I got the perfect wedding ring for my soon to be wife. They went out of their way to locate this ring, find it for me, have a brought to the store and make sure that all my financing was going through. I truly feel like Rachel and the team were going to bat for me and making sure that biggest moment of my life would be perfect. This is my favorite jewelry store will always be going here. read more

Loved this place the manager was so helpful thanks Jovan M. Collins and Ana Silva. They went above and beyond I will always return here.

We had a fantastic experience at this store. After a pretty horrific chain of events with Kay Jewelers we decided to check out Helzberg for our wedding bands. The staff was so friendly and helpful. The prices were reasonable. And best of all, they were able to order our rings and get them in store in one tenth of the time it was taking Kay. We even received a hand-written thank you note in the mail today thanking us for purchasing our rings at this store. I have nothing but good things to say. Thank you Amy for all your help and for turning what was such a painful experience into a positive memory. Keep up the good work! read more

Jovan is the man. He educated us gave us plenty of options and helped me to create the perfect ring for me. Let's not forget all the discounts and deals to make the ring more affordable and they gave away free Nintendo switches today! Score all around read more

Purchased some items for my wife for Christmas at the Sunvalley location. Our sales associate Ashley was very helpful and knowledgeable. She didn't try to up sale, only showed me what I was interested in. The transaction was easy and I was done in a very short time. I would purchase jewelry from this location again in the future. read more

My husband purchased my beautiful wedding ring here, and all I can say is the customer serivce is excellent. He bought the lifetime cleaning plan for the ring, so I am in here every 6 months to have sent off. It is great having a jewerly store with such nice emplyoees in it! THANKS HELZBERG! read more

so, i had a span of about 4 months last year that everytime I went anywhere I would find something. Something of Value. Gucci sunglasses, a jewel-encrusted ring, cash, blah blah. Those were the days. And after emails and calls to the Usual Suspects, I would determine that Finders Keepers! Yay! Oh, except for the Guccis, which were claimed about 6 months later - HA! Then about six weeks ago I get a hallmark card in the mail, addressed to a nickname precious few know about... no return address, but the card is signed by "Helzberg Diamonds, Sun Valley" - they are holding a pair of pearl earrings Just For Me (and except for the computer print, I might believe I was special.) Well, the expiration day came and went. But then yesterday, there's another card - they are still holding those pearl earrings Just For Me. (OK, not quite at Gucci level, but still...counting this as Something Found) I'll try to make it in before the deadline, snipe me some pearls and ask them where they heard about my nickname. read more

We were shopping at the mall and we decided to look at men's wedding bands for the fiancee just to get an idea of what kind of ring he wants. The sales person (I think her name is Amy) here was very friendly! She took into consideration all the things he wanted and she gave great suggestions, she even told us to come back on a special day that they have a person who comes and customizes rings to your liking so I think we're going to go back just to see if they can do what we want. She was A LOT friendlier than other places that we've been to. read more

I went in yesterday to have a stone replaced on my ring. I only got one name of the two girls which was Karen. The other was a woman who had beautiful black hair, I think she may have been a manager. They were both VERY nice and took time to entertain my silly questions about picking out rings for engagements. They took care of my ring, they took care of me, and gave me yet another reason why this is the place I will be going to pick out a wedding ring!! Thanks ladies!! By the way, I highly recommend getting the lifetime protection for your purchase. A lot of people run from these things but the stone that needed replacing would have cost me at least $100 but was free because of the protection!! read more

My husband got both my engagement ring and wedding band from here. Everyone at this location has helped out a lot. I got a masterpiece engagement ring and it is beautiful! I have also got my ring engraved and they did a wonderful job. I am glad that we came here for my ring. read more

Below is the letter I wrote to the CEO =-) Dear Ms. Raff, I hope you're doing well. My name is Chris Fisher and I am writing to share some experiences I had at your location in Sun Valley Mall located in Concord, CA. Last November I proposed to the love of my life. I purchased her engagement ring from a competitor, Kay's. That experience was ok (at best) because I felt as if I was going through the motions of their sales techniques. Last January (2016), my fiancé and I decided to go ring shopping for her wedding ring along with mine. Her wedding ring was purchased at Kay's and the experience quickly turned negative when they made several HUGE mistakes post purchase. To make a long story short, Kay's finally got it right after the CEO's office got involved. When it came time to shop for my ring, my fiancé told me that we should take a different direction and go to Helzberg. Little did I know at the time that my fiancé had already scouted my ring out. It was sometime last January when I met Ana at the Sun Valley location. To sum it up, there is only one word that comes to mind ... WOW! I honestly did not have any expectations due to my negative experience at Kay's but Ana blew me away with her professionalism. She took the time to talk to me and I can tell that she sincerely cared. I ended up putting my ring on layaway simply because I could not make a decision at that moment. A few weeks later during your Friends and Family event, Ana took the initiative to call me to let me know that if I was interested, I should take advantage of the event. I showed up that same afternoon, purchased my ring, and took it home where it belonged. By the way, it fit me perfectly. No sizing needed at all! Our wedding is set for July 29, 2016. The last week of June, my fiancé gave me the bad news that she had accidentally misplaced her wedding ring when we moved to our new house. Both of us were heartbroken and in a state of panic. After days of searching, I finally told her that we are now at the point where we need to find a replacement ring. No matter the cost, I was determined to purchase a new ring for her and without thinking twice we went back to Helzberg at Sun Valley Mall. On July 4, 2016 we were on a mission. Ana was off that day but another associate was there to help. Again, we got the WOW factor! We explained the situation to Stephanie and I showed her a picture of what we were looking for. With our vision in mind, she immediately showed us 4 rings. We quickly eliminated 2 and were on the fence with the other 2 but after some deliberation we made our decision. I kid you not, the whole process from start to finish took 20 minutes! I could not believe how smooth everything went, by the way no sizing was needed for my fiancé therefore we got to take her ring home that afternoon. I even joked around with Stephanie saying that I was going to wave the Helzberg bag in the air while I passed by Kay's. I also joking asked Stephanie to please try to make things more difficult for me because she was doing to good of a job making everything smooth. For the life of me I unfortunately cannot remember the manager's name but it felt good when he recognized me and welcomed me back to the store while Stephanie was helping us. That was very professional and very classy! A clear demonstration of consistency. Ms. Raff, I appreciate you taking the time to read my letter and when you have a free moment, would you be so kind as to recognize Ana, Stephanie, and the team at Sun Valley Mall for their amazing dedication to customer service? We truly appreciate everything they have done for us and I feel that it is important to share our story. Wishing you and your team all the best! read more

Doug immediately tended to myself and my partner upon entering the location. We went browsing all the other stores in the area and were not greeted so quickly as here. He was extremely knowledgeable, not pushy like some places, respected the fact I kind of knew what I wanted and yet at the same time helped in suggestions that were to my liking. So, after finding my engagement ring and my partner's wedding band we left quite satisfied and happy. We put the rings on layaway and even though we were OK with the affordability of the per month payments upon my second visit when I went to do my first payment I ran into Doug again. This time I took his advice and said why not let's try sign up to see if I can finance the rings (my credit I thought was not so hot) I was approved and he gave me a big hug of congrats and I was just left dumbfounded and so pleased. I was able to finance not only my engagement ring but my partner's wedding ring AND Doug even found my own wedding ring that would go perfectly to match my partner's which I had not even looked for before hand. He not only went above and beyond service but was super friendly. And without him our rings would not have been so amazing. AND on top of that allowed us to breathe a little sigh of relief on monthly payments. How can you not rave about this place?!!??! I am stunned it doesn't have more amazing reviews, so I definitely had to share our story. Everyone was nice in the store and quite pleasant and cannot thank Doug enough for making this special for us and for all his help. I will forever do my jewelry shopping here and no where else!! read more

My now fiancé and I looked at many stores before finding the perfect bridal set at Helzberg. Jovan was our representative and he was very professional, knowledgeable and helped us to make an informed decision on our ring. The diamonds here are noticeably of higher quality than the other stores we went to. We're very happy with our ring and the customer service we received. We highly recommend Helzberg! read more

I have purchased several items here and each time I have come into the store, the employees have been friendly and knowledgeable. Because of this, I really wish my engagement ring was purchased here instead of across the way at Kay's. I would highly recommend this jewelry store to anyone looking for great customer service. Also, any services that need to be done get finished and returned quickly to the store. Unlike Kay's which says they will have it back in 4 weeks. Who really wants to wait a month to get their wedding band or engagement ring back?? read more

I only gave this store 2 stars cause the lady dealing with me was nice but heres my story i purchased a tungsten wedding band for my husband in 2014 with lifetime warranty. My husband has lost a lot of weight since then and hus ring was falling off his finger so i decided to go get the ring resized since i had my receipt with my purchase of lifetime warranty which was extra. I waited several minutes for someone to get recognize me then when i explained me situation to the lady she looked at my receipt snd told me the store no longer has lifetime warranty but a 3 year warranty but she will check with manager who happened to be this cocky looking guy in a suit. I noticed he was the first person to see and didnt even acknowledge me when i was waiting and that's when i knew this wasnt going go well. So at end of all this they didnt honor my lifetime warranty and told me i had to purchase another ring which of course i wasnt going do so i am stuck with a ring my husband cant wear read more

Gina is really great. Very friendly and sweet. She remembered me from when I had my ring repaired here earlier this year. They're quick with repairs and not too expensive. The jewelry is all beautiful. I didn't get my engagement ring here but I just sent it out with them today to get my band to match it. read more

This is a great place to buy your jewelry. The staff is friendly - not pushy!! They also conduct a thorough review of your purchase and even have you look at the stone through a viewer. Their prices are good and offer a good selection of merchandise! read more

Hands down one of the best experiences I've had with a jewelry purchase was at Helzberg Diamonds. My story is one to remember, I had an extreemely bad experience with Zales and came to Helzberg for help. I was greeted by Jovan who did everything he could to help fix my problems with my Zales purchase. But we later found out the issue with zales went further and even into i was sold something not real and not what i paid for. So i decided to just start over with Jovan at helzberg diamonds on a custom order for my fiance. We spent about an hour or so looking and talking about all the custom options and we finally decided and placed our order. We purchased a ring for myself as well but im a dude so it was way easier, a simple band is how i roll. My fiance on the other hand needed the "works" ring.. So the ring was custom and we had a few times of showing up for sizing then checking the center stone I was providing for fit and then sent back to be mounted. Jovan was very informative and helpfull every step of the way.. I actually think he was more blown away by the outcome of this ring than my fiance. All in all Jovan and Morgan were both great and made everything awesome about our custom rings. Id honestly never go anywhere else to purchase jewelry again.. (Unless Jovan moves or something). Thanks Helzberg Jovan great work. Thanks for the memories to go with the ring. read more

AWFUL, CHEAP, AND UNACCOUNTABLE!! Avoid this junkyard at all costs. I recently brought in my engagement ring to have the prongs which holds my center diamond raised, as a 5 yr. anniversary 'tune up' (a 2k job) to only have the diamond fall out a year later - without my knowing!! I was reassured that by raising the prongs, I would be securing my diamond because the new prongs would be "reinforced and secure". NOT!! I deeply regret ever coming here and touching my beautiful ring, which is now missing my 12k diamond!!! I called the store of course to see if I was within their warranty and was told, with lack of empathy, that I was less than a month too late and the store had no responsibility for the bad work of their jeweler. Couldn't even own up to their terrible work and instead shift blame on their guy. Awful, awful, awful - biggest regret EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more