Was CVS in Upland robbed last night? Honestly - it is the only thing I can think of to explain the…read moresituation and unhinged "team members" I encountered last night and was harassed and threatened by. After being released from the San Antonio Regional Hospital ER after four hours and in a tremendous amount of pain, I was informed that my prescriptions were sent to the CVS at 100 W Foothill Blvd, located a block or two from the hospital. I was relieved to start my healing process and go home after a long day. I arrive at the CVS around 8:45pm and I walk up to the entrance and notice the automatic doors do not open. I look in and see the doors are locked, lights are on and then happen to notice a scribbled, unprofessional sign with no explanation, which read (pic attached): WE ARE CLOSE FOR TILL 9:45 MAYBE. Confused by this and also trying to ascertain more information as I was not there to shop in the store but pick up a prescription and happy to pay cash, if necessary, I politely knocked on the glass and was met with: "CAN'T YOU READ THE SIGN," in a threatening/yelling manner from an employee in a red CVS shirt with long gray hair. Immediately taken aback, I said "yes, I am just here to pick up a prescription not to shop. I am in a lot of pain, just out of the ER." (literally wearing my Hospital ID Bracelet, with a bandaged foot and my left arm wrapped where they drew blood). Hoping for some empathy and to talk with pharmacist for a solution - (could they move my prescription to another pharmacy? Somehow get them from the pharmacist with cash?) instead, another younger more disheveled employee came over and said, "CAN'T YOU READ THE FUCKING SIGN?" Our network is down; we cannot help you. We are trying to get it back up, but we do not know. Go somewhere else." I am stunned at this point - and said "I CAN'T GO SOMEWHERE else because the prescription was sent here. So, I knocked on the glass again to be yelled at "We can't help your - our systems are down." I said, "I understand, sorry to hear that, but I need to figure out a solution for my prescription." At this point, more profanity was thrown at me. I then went back to my car and began to research other 24-hour pharmacies in the area - and unfortunately, since covid - most of those are no longer open 24/7. So, I called San Antonio Regional Hospital ER and spoke with a nurse there, told her the story - SHE WAS STUNNED BY THIS - and I recommended that she not send prescriptions to this facility tonight and maybe consider permanently avoiding this unprofessional/poorly run establishment. She then had them sent to my regular pharmacy to pick up in the morning at 10am. It sucks, I lost about 12 hours of starting the healing process, barely slept last night without the pain meds but back home in Rancho Cucamonga, I will go to my regular CVS. I plan to relay them this disgusting story as well. How corporate responds to this is going to be telling. I understand - things happen. Technology is going out but there should be a plan. There should be a manager on site talking to customers. There should be more than a poorly written sign with no information on it. There should be phone calls or a message to the local hospitals to not prescribe medicine there if they are having tech issues and unable to meet this need. There should be proper training in customer service in the event of an outage like this. Which made me think - maybe these WERE NOT EMPLOYEES? Because there is no way a CVS employee would treat their customers with such disdain and anger. Was the place Robbed on Friday night? That is the only reasonable explanation I can think of for my treatment last night. I am going to be contacting corporate and the BBB etc., I hope these "employees" get proper training...or become ex-employees. But UPLAND CVS, you have lost a customer for life. And how corporate CVS responds to this - will determine whether I ever step foot in another CVS again. And to the two front-line staff working last night - all I can say is shame on you.

This pharmacy employee sucks all the they care about is money they don't care about the patient…read moreneeds. I need for them to loan me a few pills until the next business day and there anwser to me was call your doctor and see if they got any samples. They are playing with your health be careful with this pharmacy and there employees. Hace 7 horas Farmacia CVS Este empleado de farmacia es un desastre. Lo único que les importa es el dinero. No les importan las necesidades de los pacientes. Necesito que me presten unas pastillas hasta el siguiente día laboral y su respuesta fue llamar a su médico para ver si tienen muestras. Están jugando con su salud. Tengan cuidado con esta farmacia y sus empleados. Mostrar menos

Save yourself a headache and money. Overcharged for mailing packages, need tape? That will be extra…read morecharge. Method of payment cash or checks preferred. Debit card? Extra charge! Don't even mention a credit card, that's a no for sure. Customer service was horrible.

Great service, helpful and friendly staff. Been going here for years. They've helped with insurance…read morechanges to keep my meds flowing

As a rheumatology provider, I truly appreciate working with a compounding pharmacy that is…read morereliable, knowledgeable, and patient-focused. The team consistently delivers high-quality customized medications, excellent communication, and outstanding customer service. They are attentive to dosing needs, allergy considerations, and medication tolerability, which is incredibly important for many of our rheumatology patients. Prescriptions are processed efficiently, and patients frequently report positive experiences with both the staff and delivery process. It is refreshing to collaborate with a pharmacy that genuinely prioritizes patient care and clinical excellence. Highly recommend.

This place has one problem, no public restroom. I'm a senior and sometimes that's apparent problem…read morefor me. Otherwise the customer service team inside is very good and the patience they give me is very well appreciated. Keep up the good work

We have been customers of Ace Pharmacy for over 22 years. The pharmacist, Richard, is absolutely…read moreoutstanding with the highest level of customer service and professionalism. Richard and his staff They are absolutely the best! He has a broad selection of items and prescriptions They are able to quickly fill prescriptions for all types . There is Great value for the products and services provided we give them the highest recommendation!

The service is great.the selection is great for your medical needs. The value is great for people…read moreon a fixed income. When you have questions they are ready to help and answer your needs. I recommend this place.

Great individual care and advice always available excellent amazing service servicing me for 10…read moreyears

I am so glad I found T.H.E. Pharmacy. The people who work there are super friendly and helpful. I…read morelove their automatic refill system that notifies me by text when my meds are ready without any interaction from me. T.H,E. Pharmacy is close, easy convenient parking, and a wonderful staff. They make it a pleasure picking up my meds. I couldn't ask for anything more in a pharmacy. Thank you.

Also polite, go above the the call of duty. Verity of suppilies,customer service excellent. ​read more

Not helpful at all. The urgent care sent a prescription for my son's sinus infection to them and…read morethey didn't have that medication. They-refused to forward it to another Pharmacy so now my son has to wait another day for me to reach the Dr and have him send the Prescription else where. Not the first time they don't have something. It doest't occur to them to reach out to the client to let them know they're not able to fill a prescription. They waited so long to notify me that my prescription became invalid and was no longer supported by my insurance When you walk in to Hendrix the staff acts like you're a bothering them. I am all for supporting the mom and pop stores which is why we decided to go there but now they're impacting our health. I am done with them. Gloria

It's crazy 10 years ago Cvs flooded Southern California with all their stores on every corner. What…read morea great idea that was kudos to the CEO on the upper management for doing that instead of making one star strong. They made 100 horrible stores ever since they took over for long drugstore. The longs mentality that the customer is who we work for went out the door with Cvs. Cvs is a hungry Bass company. They don't care about the customer obviously they don't care about their employees. They have Mickey Mouse upper management CEOs. The pharmacist are the DM's. The one of the companies is such a rut. I miss thrifty. I miss long drugstore. I miss good customer service. I miss people being happy at work and willing to go the extra mile for you that went out the door with Cvs hopefully someday a bigger and better company will take them over.

I'm not sure why this CVS has 2 stars. It is a very large CVS at the corner of Foothill and…read moreMountain. Plenty of parking. It's 24 hours and they were open on New Years Day. There were no lines. The service was great. The store was clean.