Was CVS in Upland robbed last night? Honestly - it is the only thing I can think of to explain the…read moresituation and unhinged "team members" I encountered last night and was harassed and threatened by. After being released from the San Antonio Regional Hospital ER after four hours and in a tremendous amount of pain, I was informed that my prescriptions were sent to the CVS at 100 W Foothill Blvd, located a block or two from the hospital. I was relieved to start my healing process and go home after a long day. I arrive at the CVS around 8:45pm and I walk up to the entrance and notice the automatic doors do not open. I look in and see the doors are locked, lights are on and then happen to notice a scribbled, unprofessional sign with no explanation, which read (pic attached): WE ARE CLOSE FOR TILL 9:45 MAYBE. Confused by this and also trying to ascertain more information as I was not there to shop in the store but pick up a prescription and happy to pay cash, if necessary, I politely knocked on the glass and was met with: "CAN'T YOU READ THE SIGN," in a threatening/yelling manner from an employee in a red CVS shirt with long gray hair. Immediately taken aback, I said "yes, I am just here to pick up a prescription not to shop. I am in a lot of pain, just out of the ER." (literally wearing my Hospital ID Bracelet, with a bandaged foot and my left arm wrapped where they drew blood). Hoping for some empathy and to talk with pharmacist for a solution - (could they move my prescription to another pharmacy? Somehow get them from the pharmacist with cash?) instead, another younger more disheveled employee came over and said, "CAN'T YOU READ THE FUCKING SIGN?" Our network is down; we cannot help you. We are trying to get it back up, but we do not know. Go somewhere else." I am stunned at this point - and said "I CAN'T GO SOMEWHERE else because the prescription was sent here. So, I knocked on the glass again to be yelled at "We can't help your - our systems are down." I said, "I understand, sorry to hear that, but I need to figure out a solution for my prescription." At this point, more profanity was thrown at me. I then went back to my car and began to research other 24-hour pharmacies in the area - and unfortunately, since covid - most of those are no longer open 24/7. So, I called San Antonio Regional Hospital ER and spoke with a nurse there, told her the story - SHE WAS STUNNED BY THIS - and I recommended that she not send prescriptions to this facility tonight and maybe consider permanently avoiding this unprofessional/poorly run establishment. She then had them sent to my regular pharmacy to pick up in the morning at 10am. It sucks, I lost about 12 hours of starting the healing process, barely slept last night without the pain meds but back home in Rancho Cucamonga, I will go to my regular CVS. I plan to relay them this disgusting story as well. How corporate responds to this is going to be telling. I understand - things happen. Technology is going out but there should be a plan. There should be a manager on site talking to customers. There should be more than a poorly written sign with no information on it. There should be phone calls or a message to the local hospitals to not prescribe medicine there if they are having tech issues and unable to meet this need. There should be proper training in customer service in the event of an outage like this. Which made me think - maybe these WERE NOT EMPLOYEES? Because there is no way a CVS employee would treat their customers with such disdain and anger. Was the place Robbed on Friday night? That is the only reasonable explanation I can think of for my treatment last night. I am going to be contacting corporate and the BBB etc., I hope these "employees" get proper training...or become ex-employees. But UPLAND CVS, you have lost a customer for life. And how corporate CVS responds to this - will determine whether I ever step foot in another CVS again. And to the two front-line staff working last night - all I can say is shame on you.

This pharmacy employee sucks all the they care about is money they don't care about the patient…read moreneeds. I need for them to loan me a few pills until the next business day and there anwser to me was call your doctor and see if they got any samples. They are playing with your health be careful with this pharmacy and there employees. Hace 7 horas Farmacia CVS Este empleado de farmacia es un desastre. Lo único que les importa es el dinero. No les importan las necesidades de los pacientes. Necesito que me presten unas pastillas hasta el siguiente día laboral y su respuesta fue llamar a su médico para ver si tienen muestras. Están jugando con su salud. Tengan cuidado con esta farmacia y sus empleados. Mostrar menos

Debbie was so helpful. I bought a pack of cough drops that cost $7.29 and tried to use my CVS bucks…read morebut she told me to also use the 10% off coupon she saw in my hand! Thanks to her stacking these coupons, I only paid 93 cents. Really value the service at this location. Love this CVS.

I love going to different CVS stores for their sales after Christmas, especially because they carry…read morea lot of grinch items. I found a small grinch nutcracker for a really good price! Usually those are over $30 and found it for $10...I also went since I love the quality of their prints and I needed some pictures printed. This cvs store was clean and organized. The picture counter was right by the register so I didn't have to go to a different counter to get my prints. The cashier, Chris H. was super nice and attentive, the way customer service should be! Great experience coming here and I'm going to be printing pictures here at this location, even if it's a bit far from my house!

I wish I could leave 0 stars. The lack of customer service is a contribution to why these kind of…read morecorporate retail stores end up doing better online. I stood at the register with 4 "employees" within sight and they stood around "making themselves busy" for quite a few minutes to the point I had to "ring the bell for service" even though they all very obviously seen me. Not to mention, once someone made it to the register, there was no greeting, no eye contact, not a word, rang us up and then up and walked away to grab a manager. All while we sat there waiting. It wasn't until the "supervisor" came over to explain the system had crashed. My instant fix to this is to buy online, which contributes to sales going down in store which leads to the store shutting down and leaving us with more empty retail spaces that bring no economic mobility to the community and are a eyesore for all to see while inviting criminal activities and trespassers. Do better Walgreens.

11/2/24 Well, the search continues for Hubby's gloves to alleviate the pain & stiffness on his…read morehands. Good spacing on the aisles, clear, staff putting out Christmas decor & merch. We're in luck coz we found a pair that looks suitable for his hands. He picked it, paid for it & we're done! So far so good, Hubby was skeptical at first but it seemed to work. He says the material is very thin, suitable for indoor use. The lady at the cashier was very nice & convers. Good experience.

Please update your business hours. Shows 8pm closing time and you close at 7pm. Otherwise service…read morelevels are good but I did not appreciate wasting a trip just to find you are closed.

If you depend on your medication, best not to trust CVS. After months of dealing with prescriptions…read morenot filled on time even though they had been turned in for weeks, now it becomes the customers fault. Good luck, find a small store that cares about people, hopefully CVS will go the path of Rite-aid. I feel bad for the few good people that work there that still care.

Came here around 4pm today being 9/9/25. Store is closed, no one is around, lights off, automatic…read moredoors didn't open when I walked to the door.

The store is clean, and both the pharmacy techs and front counter staff are friendly, helpful, and…read moreefficient. I received fast and attentive service from the pharmacy techs, who assisted me with my needs. The front counter staff were equally polite and accommodating. The ice cream here is so good! And they also sell the cartons of ice cream! Overall, my experience here was positive.

Save yourself a headache and money. Overcharged for mailing packages, need tape? That will be extra…read morecharge. Method of payment cash or checks preferred. Debit card? Extra charge! Don't even mention a credit card, that's a no for sure. Customer service was horrible.

Great service, helpful and friendly staff. Been going here for years. They've helped with insurance…read morechanges to keep my meds flowing

As a rheumatology provider, I truly appreciate working with a compounding pharmacy that is…read morereliable, knowledgeable, and patient-focused. The team consistently delivers high-quality customized medications, excellent communication, and outstanding customer service. They are attentive to dosing needs, allergy considerations, and medication tolerability, which is incredibly important for many of our rheumatology patients. Prescriptions are processed efficiently, and patients frequently report positive experiences with both the staff and delivery process. It is refreshing to collaborate with a pharmacy that genuinely prioritizes patient care and clinical excellence. Highly recommend.

This place has one problem, no public restroom. I'm a senior and sometimes that's apparent problem…read morefor me. Otherwise the customer service team inside is very good and the patience they give me is very well appreciated. Keep up the good work

I make many trips to CVS. I had many friendly associates help me while checking out. I signed up…read morefor the extra care card and get a monthly coupon to use. I have used the coupons to buy body oil and lotions. I continue to make my list for my monthly coupon. They offer have good sales and promotions.

Their is a good reason for the 2 stars. This store is the worse with customer service. My family…read morerefuses to come here anymore but because it's so close I keep coming. I will never be back. They have what I need locked up I've been pushing this button for 5 mins. And no help in sight. It's 120 pm. The cashier here is doing her best. Calling for help with no help in sight. It's sad cause now I have to drive 2 miles away. But I'd rather do that than be treated like this. Man I miss rite aid.