This has been my go-to paint store for nearly 20 years. Staff is knowledgeable and helpful without…read moreforcing social interaction, the inventory is high quality and they have everything you need for a home project. Recently, I needed to touch up a banged-up wall, but only had one dried-up can of the original color from 2009. I discussed all this with one of the employees, who asked if I could cut off a sample directly from the wall so they could color-match. She didn't sound terribly optimistic ghat they'd get it right-on, and also recommended that I use a foam brush to dab and blend rather than a brush. I am happy to report that the results are PERFECT. I used a beauty blender as seen here. Can you even tell where the touch-up happened? Anyway, my relationship with this shop is longer than some marriages. They will always be my #1 for painting projects. Also, please support local businesses.

This review is a very quick shoutout to Ariel for helping me with the right shades of white (one…read morefor my kitchen drawer panels and the other for the bathroom vanity panels). I got them the panel boards (one from each, to match the paint) on Thursday evening and was able to pick them on Saturday morning and the paint came out to be just perfect. She had left detailed steps for the entire process (since i had messed up the drawer panels and needed to get rid of the old paint before setting the new one in) which i definitely appreciated. Kevin as usual being super helpful, guided me with the options for a couple of foam rollers, hand held pails and a few other accessory items that i needed for my project. All in all a fantastic experience and absolutely recommend the store for all your paint needs.

Like many others who are avid KM fans, it is difficult to change your path when you have no real…read moregripes or complaints. I always hear about BM Aura and that it is the best paint on the planet. Well, it was time to put it to the test! As I walked into the paint store I was pleasantly greeted by James C. He was very friendly and knowledgeable, and he also helped me create an account with them. I discussed my project with James, and he helped me decide on a sheen, mixed up a can of Swiss Coffee/Aura in a Satin finish, and it was a wrap. After laying down a few coats on my walls, I have to say that the quality of BM paint is on a different level. Be prepared to pay a few extra bucks, but also be ready to see your walls come to life! I used to think that paint is paint. Not anymore!

If you're coming to Benjamin Moore, you likely already know you're spending money on good, quality…read morepaint. The brand can speak for itself. This location though, you're not only getting quality paint, but also quality service. I came here several times over the last few months, and every. single. time. Jerry helps us with a happy, positive attitude! When we ask questions, he's so helpful with educating and recommending great options. He's warm; he checks in on how we're doing and even remembers the last few times that we've come here to get paint! Shout out to Jerry who continues to keep this place going! Btw - if you're looking for a beautiful, pure white, Chantilly Lace is the way to go. MY FAV.

After conducting a lot of research I settled on Dunn Edwards Evershield exterior paint. I had some…read moredifficulty selecting the colors for my walls (stucco) and trim (gutters, eaves and barge rafters). I spoke with Kurt Kline who stated that Dunn Edwards offers a free rendering service whereby if you take a digital photo of your house and email it to them at ST156PC1@DUNNEDWARDS.COM they can do a free rendering of the image with colors you select of their paint. Wow, this really helped me narrow down my color choices from 5 to 2. Then I just purchased two small quarts enough to paint a 4' x 4' swatch on my rear wall and then I could look at the color 2-3 days later to see if I liked it. Once I had locked in my paint color, all I had to do was select a painter. Kurt also offered up some referrals, I chose Felix Trejo of Valley Painting who said he would spray and backroller two coats since I was changing the house color. I chose a Velvet sheen on the walls (stucco) which offers some UV protection and semi gloss on the trim. I couldn't be happier with the paint, install and overall customer service I received with this project. I have also gone back for various follow up projects, staining the deck and just recently o buy some caulk for an interior crown molding project that is ongoing with EHR (Eddie Hernandez Remodeling). If you want a quality bucket or gallon of paint ditch Behr (Home Depot) brand and go with Dunn Edwards Evershield its what the professionals use. 5 stars

I came in with a sample for paint to be made in a pint and a shop keeper named Michael told me it…read morewould take 4 days for just a pint of paint. I had another can of paint I wanted duplicated but wasn't sure. He told me to give him a call to let him know and gave me his card. I called that same day and left him a message to get it done. I came back the next weekend and nothing was done. When I spoke to Michael, he told me that I didn't call. I explained that I did call. Regardless, when something like this happens, you expect the company to just say, "don't worry, we will take care of it now," or, "how can we fix this?" That didn't happen at all. I just said I'll take it to Home Depot and they just said, "ok".

Great customer service on both the phone and in person. Friendly and helped with carrying many cans…read moreto the car.

Great, knowledgable staff and super friendly. High quality items and experienced professionals who…read moreknow their products. I've been going to ACE Hardware to get Ben Moore paints and they keep making mistakes. It's so great to have this store I can count on as I renovate my house

I had a tricky supply line pumping job up in Silver Creek. Given distance and traffic, I knew I'd…read morehave only 1 shot at getting the job right or the customer would have gone without water for a second day. None of the parts were available locally at Home Depot, my go-to, because I needed an odd-size, 1-1/4. So I went to Rubenstein's a bought 600+ dollars of parts, and I told the counter guys "this stuff is probably all coming back, I wish you had a restocking fee because it's only fair that I pay for borrowing the parts." they just waved me off and assured me come on back we'll take care of you. At the end of the day, only the most expensive part, the valve, and 1 other part was needed to close up the line, finish the job, and put a smile on my customer's face. Two days later, I returned everything else and the guys were unfailingly upbeat and helpful. For a plumbing store, in this particular situation, this is unusual. I left feeling good about the whole process.

There's some confusion on their operating hours. If you are there to pick up, you can enter…read morethrough their small pickup department to the right of the store and they open at 8am. But if you are there for the showroom or to talk to the sales people, the show room opens at 10am. When we got there it was 9:15am, so we waited outside and as the time went, more people lined up as they all thought they opened at 8. Once inside, the sales people are very friendly and nice. Kyle helped me out given my contact was on vacation. They are not on commission base, so there's less selling pressure. He showed me all the fixtures, the bidet options, the sink and their bathroom could be double used as a showroom. You can certainly try the bidet setup there to get a feel of an upgrade from the normal toilet. I like the sink they carry which is Toto and the maintenance is easy. Kyle was detail-oriented and he even discussed the option of having the overflow drain on the inside or facing the outside. After the discussion, once he puts a quote together for the items we were interested in, the rest could be done via email. So after shopping around, we emailed him about what we wanted and asked more questions for other items' specs. Everything was done on email and was convenient. After we finalize the decisions and Kyle put in the sales order, I just need to call them to pay with credit card. The whole process is seamless. Discounts are also applied if the contractor has an account with them. Once we had the order, I just need to drop it to the contractor and they will do the pickup. Easy peasy.....

Very clean and organized store. Friendly and helpful staff. Prices may be higher than the BIG…read morestores but it was a breath of fresh air. I will be going back to purchase somethings in their garden. Nice selection.

I went to the store just to window shop. Unfortunately I'm traveling, and schlepping these…read morepurchases was just impractical. So I decided to make a shopping list instead. I did have a couple of very specific items that I would purchase if the price was right. I had a caliper/vernier on the list. Mine has lost its tiny electric brain and is crazy. I spotted the mechanical one that I wanted. The quality was astonishing, this tool will certainly last forever. Honestly, I could include this item in my will. It was certainly more expensive than the electronic one that I got from Harbor Freight. I've tried to use the Harbor Freight version, but it was useless. So for this particular tool pay for the quality. Making a shopping list was certainly more productive than actually walking into the store with a pre-generated list. I spotted a lot of items that I knew I was out of, but hasn't made it onto any list at all. I spotted a Dremel tool at a very low price. It may have been on clearance. Now I do want a Dremel tool, but I would use it so infrequently that it's hard to justify. However, the price was low enough that I felt much temptation. I must have been completely turned around the first time I was in the store. This time I found the clearance bins. As usual I found quite a few items to tempt me. I managed to hold my horses and resist but it wasn't easy. The store is also bigger than I realized. Which means the greatest barrier to shopping is finding your item in the maze. I didn't buy anything so my take on customer service is a little shaky. However, the staff did seem to be awfully efficient And the line moved rapidly. This store is part of a chain, and I have certainly been in bigger ones. But I didn't miss the size. They have simply jammed a lot of inventory into a smaller space. But you do need a sharp eye just in case you walk by an item. I like this hardware store. But there is one way close to me at home which I like faintly better. So I'm going home with my shopping list.

Online, I ordered a faucet stem for a leaking bathtub faucet through Ace Hardware. I couldn't find…read moreany hardware storethat had it, except for Ace. Not even Amazon had it. I asked for delivery to my home. It would take three days. Then the leak got worse and I wanted to pick it up directly from the store. I called them and asked them to pull the part right weekend it got there and have it ready at the cash register. They happily did that for me and it stepped the process up by a day. I took it home and fixed the leak immediately. They were kind and empathetic to my situation. That's the nicest part.

DO NOT SHOP HERE. Shockingly horrific experience -- the police were called!…read more I'm still in shock as I write this. Yesterday, my husband and I (both in our mid-fifties) went to Ace to return two unopened items that we no longer needed and to purchase another item. For the return, we had the receipt, and both items were unopened. Unbeknownst to us, one of the items did not match the part number listed on the receipt, although the description and price were correct. The employee at the register, Toll, pointed this out, and we were perplexed because these were the items we had purchased, and this was the receipt we had been given. We didn't think it would be an issue, and honestly, store credit would have been fine. However, Toll demonstrated zero ability to problem-solve or provide even a modicum of customer service. He refused to accept the return, even for store credit. My husband, in complete frustration, said point-blank that this was their error, not ours, and that the items needed to be accepted for return. Toll never even scanned the item to see if there was an error in the computer system, which is what I would have done. Toll grabbed the item we intended to purchase, shoved the items we were trying to return back toward us, and yelled for us to leave the store. We stood there shocked at how quickly the situation had escalated. I started recording on my phone because Toll's behavior seemed completely unreasonable and increasingly erratic. While we stood there, he called the police and falsely claimed that we were threatening him. The police asked whether we were armed and whether we posed a danger. Toll told them we were being hostile and that he felt threatened. I'm still in disbelief. As we left the store, without being able to return our items, he continued giving the police a physical description of us and attempting to identify our vehicle. Not only does this man have zero problem-solving or customer service skills, but his behavior raises serious concerns about whether he should be interacting with customers. At no point did we threaten anyone. We try to shop locally whenever possible, but I will never NEVER shop at this store--or at any Ace Hardware--again. From now on, it will be Amazon.

Before visiting this store I called and received excellent customer service over the phone. Upon…read morevisiting the store I was greeted and assisted with all of my lighting needs. This store is exceptionally clean and well organized. The assistant store manager Bani is knowledgeable, friendly and helpful. Highly recommend visiting this location.

Needed a new dining room chandelier and though I was a bit overwhelmed at first with all the…read moreoptions I was able to find one I liked. Christopher was very helpful and even added a $50 coupon to my order! I thought I might leave with my purchase but it is shipped to your home for free which is really nice! Have not received my purchase yet, but looking forward to adding it to my home.