I had a tricky supply line pumping job up in Silver Creek. Given distance and traffic, I knew I'd have only 1 shot at getting the job right or the customer would have gone without water for a second day. None of the parts were available locally at Home Depot, my go-to, because I needed an odd-size, 1-1/4. So I went to Rubenstein's a bought 600+ dollars of parts, and I told the counter guys "this stuff is probably all coming back, I wish you had a restocking fee because it's only fair that I pay for borrowing the parts." they just waved me off and assured me come on back we'll take care of you. At the end of the day, only the most expensive part, the valve, and 1 other part was needed to close up the line, finish the job, and put a smile on my customer's face. Two days later, I returned everything else and the guys were unfailingly upbeat and helpful. For a plumbing store, in this particular situation, this is unusual. I left feeling good about the whole process. read more

Came to buy a simple shower cartridge thats sold $20 on amazon, but wanted same day for hot water. They found the part and didn't scan but instead went to back to ask supervisor for price. Charged $70, i didn't even mind knowing so because they helped me find me the part I thought would fit. I doubled checked with employee 2x that I could return if its not a fit. Returned it because it caused my warm water to be just cold. They straight up said no because i installed it. I had them ask the manager twice and he came out said no, he didn't listen to anything and just said employee informed me I can't return it when i purchased it. So scammy, I didn't reply. Just left and even left the cartridge, manager replied with a snarky attitude "thank you!" Didn't care much for the money and would never come back and will refer all friends and family not to visit. Also horrible service, I waited with one employee at front and 4 ppl in office staring at front. read more

There's some confusion on their operating hours. If you are there to pick up, you can enter through their small pickup department to the right of the store and they open at 8am. But if you are there for the showroom or to talk to the sales people, the show room opens at 10am. When we got there it was 9:15am, so we waited outside and as the time went, more people lined up as they all thought they opened at 8. Once inside, the sales people are very friendly and nice. Kyle helped me out given my contact was on vacation. They are not on commission base, so there's less selling pressure. He showed me all the fixtures, the bidet options, the sink and their bathroom could be double used as a showroom. You can certainly try the bidet setup there to get a feel of an upgrade from the normal toilet. I like the sink they carry which is Toto and the maintenance is easy. Kyle was detail-oriented and he even discussed the option of having the overflow drain on the inside or facing the outside. After the discussion, once he puts a quote together for the items we were interested in, the rest could be done via email. So after shopping around, we emailed him about what we wanted and asked more questions for other items' specs. Everything was done on email and was convenient. After we finalize the decisions and Kyle put in the sales order, I just need to call them to pay with credit card. The whole process is seamless. Discounts are also applied if the contractor has an account with them. Once we had the order, I just need to drop it to the contractor and they will do the pickup. Easy peasy..... read more

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My husband scheduled an appointment with Sonya to look at toilets, heated floor systems, and steam room options. When I arrived for the appointment, I was greeted by a receptionist near the front door who was surprisingly rude and unwelcoming. I explained that I had an appointment with Sonya, but Sonya immediately seemed dismissive and told me I wasn't actually meeting with her and would be working with someone else instead. I was then assisted by Kevin, who showed me around the showroom. I was genuinely interested in purchasing two of their higher-end toilets, as well as getting pricing for a steam shower system and heated floors. Kevin told me he would email me a quote within 10 minutes since I couldn't stay any longer. Three days later, I still haven't received anything. I even followed up the same day to make sure he had my email address correct, but there has been no response. I walked in ready to spend a significant amount of money and expected a level of service that matched the products they sell. Instead, I experienced poor communication, lack of follow-through, and customer service that made me feel like my business wasn't valued. The entire experience was a waste of time. read more

Went to Rubinstein Supply to buy a kitchen faucet. Expected a bunch of snooty high end home improvement people and over the top expensive stuff. Actually they have a pretty nice array of prices and offerings from entry level Delta Faucets to $2000+ kitchen faucets. I was helped by John who was excellent. Everyone here is super nice and I wish I had more time to explore. I was treated like a paying customer and people communicated with me and helped me with options instead of just standing around staring at their phones which is what you usually get. I did buy a faucet. Great experience, no regrets, highly recommended. read more

The sales team at Rubenstein are very knowledgeable and will take their time with each customer. They are very friendly and will not pressure you to close the sale. Their selection is a bit limited, but they are all high quality. Their selection is pricey, but I left very satisfied with how much I paid for the things I bought. Pro Tip: Schedule an appointment. read more

First time reviewing a plumbing supply company. I had been searching for a part for my toilet. This place has had the part. Other reviews stated that they could find the parts cheaper online. Rubenstein had the parts for half the price of what was listed online. The only downside was that I had to pick up the part. Not a big deal as it was somewhat near my job. I went to the will call to pick up the part. The man working behind the counter instructed me to go to the front desk,he was polite and said if they don't have it to come back. I wasn't told that phone orders are picked up at the front. Once there the lady got my parts and I was quickly on my way. read more

Worked with Eddie. Patient, detail oriented. Unsure if the prices are best, but products here are surely nice ! Eddie was a great help, not pushy and helpful in making our selections. Various selections offered at this location. read more

What I really appreciated is that everyone I dealt with was helpful, patient, knowledgeable, and friendly. That is often not the case with similar businesses. read more

I think I dealt with Louis and he was very helpful. Their customer service is excellent.

The service it's great the manager Mr. Heath Vaught was very helpful in helping me find the beautiful vanity I needed. The vanity was a special size and very modern. Mr. Vaught gave me a great deal on the vanity at a discounted price. I really appreciate his generosity and customer service provided. read more

Rubenstein Supply - Kitchen & Bath Near Me - San Jose, California

Heath was awesome in helping us pick out our Toto Bidet. He was very knowledgeable and made purchasing smooth. Toto toilet there are heavily discounted from prices I see online! So best get it there. read more

I have worked with Jessica Munguia on at least three large projects this year and I find she is helpful an proffesional. She has made good recommendations and is very knowledgeable and has aesthetic sense. She knows allot about all the brands and particularites of each product. I find they RSC has one of the biggest selections in the Bay Area. Their follow up service is great too and on one occasion I ordered a tub with the drain on the wrong side and RSC immediatley picked it up an delivered the right one. Jessica has been a partner in the success of each of my projects and my clients are very pleased. I will continue to go to RSC again and again. Thank you read more

In my opinion, it's a number one bathroom and kitchen plumbing store in the bay area. Super helpful staff products that I bought for superior quality. read more

We were on a hunt for Bath supplies to remodel our master and guest bathrooms... i've looked online and been to other bath supplies store in SJ but this spot, by far, has been exceptional! They do appointments only so we will have to probably make a couple more appts here before reAlly deciding and ordering what we like... Our sales specialist, John, has been amazing... he's very knowledgeable about their products and he's straightforward, patient and accommodating. I love, love, love, that they have a variety of premium quality, brand name products! I'm so glad we found this spot. read more

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I do all of the plumbing repairs on my own home and for years had a good local plumbing supply store but it closed down a few years ago. A neighbor told me about this place and I have gone there 3 times now and it's always been worth the drive. The counter staff is knowledgeable and friendly and that's not something you can find in the big box stores around here. The prices are reasonable and when considering that I am doing the work myself overall it's a great value. read more

Always has the plumbing parts I need. The staff is friendly and courteous. They bit their tongue when my face turned red on the price of the faucet cartridge I was looking for. Later I came to recognize by comparing with other sites that the cost was close and that since I was last there, inflation is now sky high. I'm a DIYer. read more

Just exploring, but they seem to charge list price for things you can get much cheaper on Amazon. read more

Rubenstein Supply - List price on Amazon = sale price on Rubinsteins - Kitchen & Bath Near Me - San Jose, California

Heath, manager at Rubenstein Supply, was most helpful to me in finding the right toilet to replace my old Case 3200 model from 1972. I tried several other sources and had no good luck. Several plumbers did not show much interest in helping me when they heard that it is a wall mounted toilet in a residential home. Also I was pleasantly surprised to see that Rubenstein sold to be as a retail customer/user since they advertise as a wholesaler who sells to plumbers. Heath also provided the names of two plumbers who have done business with Rubenstein for more than 10 years. I contacted the first on the list and found a potential plumber for life! I will write that review up separately. Although I have never met Heath, nor been to Rubenstein Supply, I may make a side trip to visit them in the future to expression my appreciation for their assistance in finding the perfect toilet, lol! Thank you Heath and Rubenstein Supply, Joe in West San Jose. read more

I love working with the staff at Rubenstein Supply. As Palo Alto's best kitchen and bath remodeling company I have had the opportunity to work with Rubenstein Supply on hundreds of projects. The sales staff really know their stuff and the prices are reasonable. BIG SHOUT OUT to all the staff. PS: in the spring and summer on Fridays they host a free barbecue for everyone? read more

The company is selling Han Grohe plumbing supplies touting their lifetime warranty. The reality is that Hans Grohe customer service is non existent. No one answers the customer service call. I have tried to leave a voicemail, which is full. Emails are not acknowledged. As a result, I have wasted huge time trying to just reach the company let alone have them replace my faulty faucet. Rubenstein should help out customers like us or discontinue carrying Hans Grohe supplies. read more

I shopped all over for a high end Japanese item and was blown away by the outstanding deal I got from Tim at Rubenstein's. Plus they had it in stock. Tim was extremely knowledgeable and very helpful. Best customer service I have had in a long time. Thanks again Tim. read more

Fantastic and knowledgeable group. Really helped us out with getting a part for our water heater quickly. Everyone there is so dang nice and helpful, especially Luis! Will absolutely reach out for any of our future plumbing supply needs and couldn't recommend them more. read more

Robert Marsh is GREAT. He made the process easy. He was informative, helpful and saved me money. Ask for him when you go in person.

Over the past two years, we have interacted with the Rubenstein showroom in San Jose for our bathroom furniture needs. They offer a selection of quality products at reasonable prices, complemented by excellent customer service. Our most recent interaction involved Robert Marsh, who was tasked with ordering drain baskets and hooks for three showers. Robert was very patient and diligent throughout the process. when we did not get the second shipment, Robert figured out that it was mistakenly delivered to the wrong address and not returned, Robert promptly reordered the items and ensured they reached us. We had an excellent experience with this company and we highly recommend them for both their quality products and customer service. A special thank you to Robert. read more

Rubensteins has a great selection of plumbing fixtures, bathtubs, sinks, and toilets, but the best part of shopping there is their staff. Everyone is so friendly, and helpful, from the front desk ladies, to the very knowledgeable manager, to the sales staff. I highly recommend our sales rep Kyle Vaught, he's exceptional! On our first visit we walked the store with Kyle and he kept a running list of everything we thought we liked, and needed. There was no pressure to buy, and before we left the store he gave us a print out of everything he had tracked for us. This gave us the opportunity to go go home and really look through the list, and make some decisions. We really appreciated this way of doing business. We have since made all of our purchases at Rubensteins, and highly recommend them. read more

Rubenstien's is a great place if you're looking for wonderfully crafted plumbing fixtures. They carry a wealth of brands, and price points; and their salespeople are friendly and knowledgeable. I worked with Bryan who helped me with several items for a bathroom and kitchen faucet suite. He was quick to reply to any questions I had, and kept me informed on my order. Even when I had an issue with an order, he was quick to rectify the problem. Superb customer service all around. Go see Bryan and Rubenstein's! You'll be glad that you did! read more

Adriana is the worst store associate that I have had the displeasure of interacting with. She was rude, discriminatory and dismissive. She was keeping herself quite busy hanging Halloween decorations instead of taking a couple of minutes to help us out. We went over after our builder called and informed the store that we would be stopping by. Adriana told us blatantly without even an ounce of intent of providing any customer service that she can't help with showing product, answer any questions, even place an order if we know what we want. What the hell is she there for ? read more

It's been a long time since I had such a good experience with a store that I thought I would take the time to write about it. I ran in to Rubenstein's early afternoon looking for parts to replace the shutoff valve under the kitchen sink. I had started with Rafael Lumber and then Jacksons. I guess three really is the charm because I showed the guy behind the counter the same picture I had shown the other two guys and told him what my plans were and he immediately "got it" and shuffled off to get the parts. He came back with the exact set up I had pictured. Then I asked him for longer washer hoses and he rang me up and I was out of there. Licitly split! I love when that happens and it doesn't happen often enough. Other two stores had employees who didn't seem very interested in finding a solution for me. They just told me what I wanted didn't exist. Luckily the second guy at Rafael Lumber to help me told me to go to Rubensteins. I most likely won't get back there too soon so if the manager is reading this, I hope that you feel good about your masked Irish-looking kid. That guy is worth his weight in gold. read more

High end bathroom and kitchen faucets, sinks, toilets, tubs etc. Remolding a half bath and got everything here but the cabinets. Great quality and their pricing is lower than if you try to buy the same items online. I looked every item I bought online and couldn't find it cheaper than rubensteins. If your willing to spend the money you can not beat this place. Call to make an appointment before you go. They literally will have a salesperson dedicated to you to answer all your questions and give sound advice. If you do not make an appointment you can go and look around their showroom but you will be jealous you didn't get an appointment. read more

This is where the pros shop for plumbing parts. Great customer service in the wholesale side where they stock more plumbing parts than you'll ever need !! read more

Excellent advice and guidance from Kyle in sales for navigating the many Toto toilet/bidet products. He helped me determine which was the best price/feature set for our needs. Will update once installed and up and running a few weeks. read more

Be prepared to wait! Make an appointment before you come. This is a very busy store with lots of great inventory. The salesman who helped us was nice and helpful. We placed an order and had to call and find out when it was coming after a long delay of time. Our sales guy lost our order. It ended up being found in with someone else's order, and all is good now. read more

Rude salesperson! My husband had the temerity of asking for the price of a shower head and the salesperson (Gib?) looked us up and down and said: "this isn't that kind of a place." "What kind of a place?" We asked. "If price is a concern, there are other stores," he said. After the third attempt, he finally told us the price. But let's be sure that the price is not why we're not heading back anytime soon. read more

Truly one of the worst experiences I have had from any company while going through the remodeling process. The salesmen do not take the time to explain anything to you but rush you through the process. They do not listen to you while you are making changes to your initial order. Make sure look through the invoice carefully because I found a lot of mistakes on mine and only after escalating it to the manager did they get resolved in a timely manner. I thought that would be the end of my problems but after the manager scheduled my delivery and got it confirmed on the call it was moved to a different day without any notification. After spending 5k+ on supplies you would expect them to be able to give you decent customer service but it is truly sad the experience I have had here. I would not recommend them to anyone or use them again ever in the future for any needs that I have. read more

Such a fantastic experience, and an outstanding store! We felt lucky to work with Gib Smart, although he kept telling us that he is part of a team, and that his attitude merely reflects the culture of the store. The store had a huge selection of fixtures, tubs, toilets, and their pricing was extremely competitive. I was pleasantly surprised by Gib's approach. I felt like I was talking with a knowledgeable friend whose goal was to help us. I hate shopping, especially for tubes and pipes, but Gib made the experience enjoyable. We never felt pressured to buy. Gib made sure to understand our needs, our budget and even our esthetics, and then made great recommendations, giving us several choices. He even suggested a less expensive product for our second bathroom. I wish Gib could be cloned, and that there would be more people working with the public who were like him. read more

Not a great experience with this business despite high expectations initially. My wife and I stopped by twice at this store for our bathroom remodeling projects. It was very crowded on Sat - a good sign which reassured our feeling that we were at the right store. We skipped talking to a sales rep that day due to the long wait time and decided to come again during the week. Thats what we did on Monday morning and talked to a sales representative Tim Acosta. He was helpful in getting us to create a list of items for our guest bathroom. He said he will get us a quote with all the items by end of Tue. Why they can't tell you prices right away in the 21'st century is a question in of itself (No price tag on any of the items they sell). We said okay, we'll wait another day. I called the store twice since then. Been told that a message for him will be left on my behalf by other personnel responding to calls. In addition, I emailed Tim directly asking for our quote. Guess what?? Still no response, and today is end of business day Friday. What a monumental let down of a new customer. It is 5 items for God's sake. It took me 15 mins to find them online and get a sense of what they cost. We are taking our business elsewhere. Don't recommend this place to anyone who wants to be treated as a valued customer. read more

Bryan was super helpful, we took an hour and half just looking for the shower set I wanted. He was patient and took his time and ran a bunch of quotes for me. Super great service and had free snacks in the morning. It's a bit far but glad I made the trip out here in the morning. I got a nice small discount as well, anything helps. read more

If you are in need of bathroom or kitchen fixtures look no further than Rubenstein supply. They have an enormous selection and actual working faucets and showers so you can see how things will look and work. The staff is a cut above the rest. All of them are extremely knowledgeable, friendly and so helpful. We were fortunate enough to work with Heath. Oh my gosh, this Gentleman goes out of his way to get you exactly what you are looking for even when you aren't quite sure what that is. He doesn't oversell you something you don't need - how refreshing is that! Heath has an extensive knowledge of all of their products, this man goes above and beyond to make sure you are happy!! I simply can't say enough good things about Heath and our experience at Rubenstein supply. Go experience the Rubenstein difference for yourself you won't be disappointed. read more

I know things aren't simple in the era of COVID. But update your website to show that appointments are required. Also, your website shows 7:30 am opening on Saturday, phone message says 10, front door doesn't have any time indicated for Saturday. Fix these simple issues to get better reviews. I feel like you've wasted my time and I will look for product online instead. read more