These guys are great. Always helpful and have quality products. Their paint is the best.read more

Staff helpful but.....they did not specify that it cost for samples.You pay for a gallon per stain…read moresample.Should be specified before customer asks for specific stain colors.Otgerwise customer is paying for stains they do not need.The samples on cards and stain board do not justify color.You have to look at the stain on the wood you are using.Highly recommend selling the stain in small sample containers,like pint size.Luckily,we chose a neutral exterior house color and white for interior.

They have EVERYTHING! My contractor insisted on using their paint and now I see why! The staff are…read morealso very knowledgeable and helpful! THANKS!!

We had a misunderstanding with their staff about what paint was ordered, which I imagine happens on…read moreoccasion. It was their word against ours. They refused to remake the paint we wanted and we got strong armed into purchasing the mistake paint. Looking back, we should have refused it. It looks like they need to revamp their customer service and/or policies. It's easy to give great customer service when all things align, but the true colors of a business really shine through when a problem is revealed. I really wish they would have risen to the occasion. If they want to make this right, I will take this review down. *update 8/07/17 - I was told weeks ago in an email that I would be contacted to watch to this out. I have yet to hear from them. This is disappointing.

Going to Knights Paint / Benjamin Moore Paint in Chico was a very good decision when we had to…read morepaint a 92 year old family house. The guidance was excellent, as has been the after sales service. Not cheap paint, but should hold up for decades.

I went into this store because of the Benjamin Moore paints that they sell. I no longer care about…read morehaving Benjamin Moore paint after being in Knights Paint store today. I was selecting paint colors and ready to order a gallon when I heard a man who works there say in a loud voice, homophobic slurs. He said the f word, and many other offensive comments, describing a person. It was so beyond offensive, that I went to the register and told the two men and the woman who were behind the counter, who worked there. I let them know how offensive it was what was being said, let alone during business hours while a customer was in the store and that I would not be giving them my business. I will not be returning to this store again after this experience.

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

Communication skills need to be improved. Possible false certificate of liability and workman's com…read moredocuments. Had to look elsewhere.

Gave me a quite, came on time. The color was a little off and David offered to have colored changed…read morebut I gave the go ahead to use what he had. The job was finished in no time. Well done.

The prices seem fair and the store is typically full of what I am looking for. I like being able…read moreto pull up the app and see if what I am needing is in stock and where in the store its at. I think its funny folks complain that they "do their research" and see that its available in the store then can not find it, Well when you pull an item up it has the isle that its on and a number got to the isle and that number and you should be in the ballpark. I rely on the app more so than anyone inside the store its avalible when I need it.

Wouldn't price match an item that would be delivered to my home or another store. Having me wait a…read moreweek for the item instead of buying now at that store.

Lowe's is still my go-to big box hardware store, but a little disappointed to find they are now…read morelimiting what their military discount applies to and they have significantly reduced the benefit. Went to buy a ladder today and found out that they no longer apply it to many of the durable products. What's the point of having it if I only save $.15 off of a $200 receipt.

Have been trying to call all morning. Three times on hold for 12 minutes or better each time. The…read morevirtual assistant is absolutely as worthless as the associates who don't answer the phone when you finally do get through. My recommendation is they dump the whole system and get some employees that actually care about the business, customer service and answering calls. I can't very well tell what the selection is because nobody will pick up the damn phone. As far as value, I can't really make a comment on the cost because again, nobody answered the phones.