To set the record straight, I NEVER spoke to the Business Owner, despite my repeated requests to speak to a manager. I spoke to Riki (in LA), who did admit that there was a design issue with the location of the LED's, which causes the EMI issue. We drove all the way to the factory in Williams, AZ to address this issue, never being told that the person we were talking to wasn't actually there (he works in CA!).
Taylor, from Marketing, eventually agreed to fulfill the devil's deal that Riki made with me, to double my cost for an 'improved' unit that worked. Even though we had a 23- year warranty on the faulty C-series unit, he refused to give us a refund for our light, and would only give us store credit, as the "problem is not repairable". Taylor did state that "only 1 - 1-1/2% of people experienced this problem". He offered us an 'upgraded' new FLEX light for double our total cost. So we had to remove and return the faulty C-series light to get the new FLEX light.
We would have rather fixed the unit we paid half as much for. KC was aware of the issue as they sent a capacitor kit that "sometimes works" (despite complaints on their own website, and our experience, that it does not). When we went to the KC factory in Williams, they were very accommodating, as they put us between a rock and a hard place and gave us no choice but to pay additional money to get a unit that worked.
The new unit works fine, albeit twice the money we had planned to spend, and given no other choice. They continue to say they know nothing about it, but when pressed it is clear they are very aware of the issue and continue to sell the units with the faults, as they don't feel there are 'enough' complaints. Thus my complaint.
Glad you 'took care of me' too. Sorry you forced me to pay hundreds of dollars more to get a unit that worked properly. read more
