Heath's is the only place I will take my car and feel confident referring friends to. They are honest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason. read more

Would not recommend Heaths/Ascot to anyone I like. Aside from being able to book online, the condescending man working the front desk was what did it for me. I booked an appointment online, and upon getting there, he told me he didn't have it. I had an email and text, but found out it had been for their other location (I was not aware they also owned ascot nor did I select that location). It was a misunderstanding, but he provided no understanding, solution, or explanations, just told me it was at Ascot. I proceeded to walk out, as I was not going to spend money with them or at Ascot after being treated so poorly. My guess is, I'm not the first person to do this, so maybe it's their booking system... read more

Gave me an outrageously high quote for what should have been about a one-hour job, based on estimates from another reputable local shop. Once I questioned the estimate and asked for a breakdown, they suddenly said they could lower the price. It felt like they were trying to pad the labor hours and see if I'd agree without asking questions. I wouldn't recommend them based on that experience. read more

Thank you Justin! I have only worked with this company twice. In bot of these experiences I have witnessed mechanic professionalism like no other. My son lives up in Flagstaff, so I have to depend on Heath's to take care of his needs. They continue to impress. Thank you Justin for solving my boy's car issues immediately. I will be recommending Heath's to all of the NAU parents I know down here in Phoenix! read more

My husband recently had to take his Camaro for an issue he couldn't fix himself. Heaths was Abel to get the mechanical issue resolved the same day, and for a fair price. The folks in the office area are always so curious and easy to talk to, and the mechanics really know their stuff. In the past I've had oil changes done there as well, and always had a great experience. They have a driver that can get you to and from him/work while you're waiting on your vehicle as well. So this is a great little mechanic shop on the west side of town! read more

Heath's saved our vacation! Towing a boat behind our diesel Ram through Flagstaff on our way to Lake Powell, our truck lost power. We just had it at the dealership for a major service too! Not only did Heaths take it in, they diagnosed the problem and fixed it in 24 hours! We got honest answers and first class work in an emergency situation. THANK YOU! read more

Great service staff! Fixed my car in a timely manner and were so kind! Even washed my car for me and made me feel great. The prices were reasonable and even fixed an issue for free. Will be going to Heaths for anything car related! read more

This is the only garage in town I will go to for auto work. The guys there are friendly, professional, and really, really good at what they do. I've never felt overcharged for anything, and will continue to use them for any car issues. read more

They diagnosed my issue on my keep quickly however failed to give more than 1 solution so it's still not on the road

If you got the coupon in the mail are thinking of trying this place, DON'T! They come up with some nonsense excuse then charge you double. I went in with my pregnant wife and they had the nerve to tell me 0W-20 was special oil and wouldn't accept the coupon. Also super awkward over the phone. read more

Cannot speak for others experience but mine was horrible. The tow truck driver was unprofessional, rude and did extensive damage to my ride. I would run from this place. read more

Heath's is hands down the best Auto Shop in Flagstaff-- reliable, friendly, knowledgeable, efficient, and reasonably priced. These guys are the best and always take care of my vehicle, no matter what the problem is! We will always come to Heath's over any other garage! read more

New to the area and needed my car serviced and winterized. Heath Auto did a wonderful job and made it so easy to get this done Will use them again and will recommend them to everyone needing auto service. Thanks for great service. read more

My cars are old, really old! I have a 95 Honda del Sol and a 2000 Honda CRV! Both of these cars are still on the road and running great, with great care by Heaths. In December, I decided to drive back to Iowa for the holidays, and take my giant dog, Enzo! Flying was not an option! I went to Heaths with the CRV and let them know my plans and asked that they make the CRV as safe as possible for the long trip. Needless to say, went and came with no problems! I don't work on cars, change my own oil or any of those things, so having a mechanic I can trust and rely on is imperative! I have been going to Heath's since they were just a little biz! Never going anywhere else! read more

Heath's Auto Service - Flagstaff - Enzo - Auto Repair Near Me - Flagstaff, Arizona

I had a few issues with my car and Heath's was able to fit me in within 2 days. They called frequently with updates and to make sure I was okay with them moving forward with repairs. Everyone inside was wearing masks, which is excellent. read more

When I first moved to Flagstaff, this was the first place that I went to for my car's care. After a couple of years, I decided to switch mechanics. It became an inconvenience to bring my car here for a couple of reasons. The first reason is that every time I made an appointment in the early morning for an oil change, I didn't get my car back until the end of the day. It's very inconvenient because I work with a courier company that calls me at random times to deliver supplies and it's not something that I can afford to miss. They don't seem to stick with their appointments, which is frustrating. If changing the oil in my car was allowed where I live, I'd just do it myself. The second reason is that I question whether or not they have been honest with me about the repairs on my car. They have replaced a few things in my car over the time I was seeing them. I trusted them with what they told me and I thought that I was doing what was best for my car, until they told me about a couple of other parts that "need to be replaced soon, due to leaking oil". I started seeing someone else for the oil changes and I asked them to check out the leaks during those changes. Two mechanics from two different shops told me that they didn't find any leaks. That also wasn't the first time I got an opinion from another place just to find out that what I was originally told wasn't true. I switched mechanics after that. I put many miles on my car each month, so it has to see a mechanic more often than others for maintenance. I need to be sure that I can trust the person that works on my car. Being a courier is expensive enough. read more

Tried to charge me $270 to replace a spark plug wire. If you've never done this- it's an $8 part that plugs in as easy as any household outlet. I'm sure they assumed I didn't know this. I changed it in less than 10 minutes in the parking lot. Oh- not to mention they also tried to upsell me for an additional $400 "tune up" "while they were in there". Literally tried to get almost $700 out of me on something that ended up costing me less than $8 and 10 minutes. This is after I have spent hundreds of dollars and referred multiple here. I won't even go into how they tried to get me to spend $700 replacing a fuel pump- until I reminded them they had just done this a few months ago and it was still under warranty. Then the problem magically disappeared. Disappointed- had been a customer for a while. Sucks to learn they're trying to rip you off. read more

Wasn't really impressed with the customer service experience that I had, never heard from them before they changed a bulb,granted it probably needed to be changed, but a approval from us should be standard, and when we called the gentleman who answered was kinda rude and complaining about the procedure to change the bulb,also tried his best to upsale the fluid levels,the car sits in the garage mostly! read more

This is truly a unique shop. Everyone I talked to in flagstaff recommended Heath's. When I was there everyone was very attentive and helpful. They couldn't fix the issue I had but they were upfront about it and provided with what they could figure out so I could take it to the dealership free of charge. I wish I lived there I would send they all the business I could. I wish all experiences I've ever had were as good a my experience with Heath's. read more

Great auto shop. I have lived in Flagstaff for 6 years now, I've tried a few shops and this is the best. These guys are real honest. I've saved a lot of money with heath's. read more

I stumbled into this auto shop by mistake but they were so incredibly helpful, my car was looked at and then they were able to get me in the next day for diagnostic testing and then fixed the whole problem in the same day. They offered a free shuttle service and were very welcoming and helpful. Great place!! read more

Heath's Auto Service - Flagstaff - Auto Repair Near Me - Flagstaff, Arizona

Scheduled an appointment online and got a response saying i had been put on the schedule for today Monday the 5th. Had my mom drop off my car and Jeff told her they didn't have me on the schedule but they would"try" to get me in today that's not a gurantee. So I called because this is the only day I could do an oil change hence why I booked the appointment online. Jeffery, or Jeff, hung up on me supposedly one Jeff told me that two "Jeff's"work there and that the reason the first one hung up on me while I was still talking was because he couldn't hear me. I called once before this talked to a nice lady, she could hear me just fine and even ended the call with have a good day. He didn't even give me a chance to readjust my phone. He said he was on speaker when he wasn't. He literally said"take me off speaker and call back and hung up"one rude guy up front from the last time I came here for an oil change. Pretty sure it's the same guy, no greeting when you walk thru the doors and they're just as unwelcoming in person as they're on phone. Was trying to tell jeff I had an appointment and he said well who is this. Told him my name then he said did you even get a response back?meaning from the booking online. I said yes, I told him jeffery ford replied to my email. Then he said don't have you down at all. I tried to tell him my situation and he didn't care about my email, just that they would maybe get to it or not who knows. This was my second time coming here, the first time was like this encounter, rude. I was willing to give this place another chance from my first encounter but this time was worse. Will not be recommending y'all again. Unprofessional, rude and don't care if you made an appointment online. A sorry would've been nice, but I told them no to work on my car and that I would have someone pick it up for me. Being nice and apologizing goes a long way, being accused of being dumb like I didn't get an email for appointment verification is not the way to go. Attached the email I got from Jeffrey to show I did make an appointment online. Will not be coming back here again. Not worth it, especially when they can't seem to write down appointments they confirmed with customers thru email, which apparently is the only way you can book with them. read more

Please take our word on this upstanding business! We were moving across the the country from Nevada to Kentucky to meet up with my elderly husband who was taking a plane to Kentucky. We broke down 9 miles outside of Flagstaff and had to be towed in. Jeffery politely listened and got us in to be diagnosed right away that afternoon. Jeffery called us in two hours, got parts ordered, delivered, installed, refitting a bolt also. Honestly, telling us it was not so bad, less than $100 and we could be on our way the next morning after they did a test drive. We are so thankful for Heath and Jeffery! We made it to Kentucky on time. Jeffery even called us the next day to see how we were doing. Nowhere can you get this great service and attention with quality!!! Five stars for them!!! read more

I initially had posted a negative review but after speaking with Matt, the GM he rectified the situation. If anyone has any issues definitely speak with Matt. He is reasonable and professional. read more

Everyone here was great and was able to fix our car overnight (every other car was booked for a week or two) and even helped us find someone nearby to help with our rental car. They did a great job and my husband was very happy with their service. read more

Courteous and polite staff. First time we were there as we are new to the area. We will definitely make this our go to mechanic. read more

Heath's Auto Service - Flagstaff - This is just so cute! - Auto Repair Near Me - Flagstaff, Arizona

When our 2010 Nissan Xterra died in the middle of Flagstaff, we were more than a little panicked: we were visiting from Phoenix and had to leave the next morning, but had no idea what was wrong with our car. Thankfully, we reached out to Triple A and they recommended Heath's Auto Service. From start to finish, it was a great experience, despite the stress of being away from home. They got us in quickly; provided a shuttle back to our Airbnb; updated us promptly on diagnostics; and had everything fixed beautifully by noon the next day, with another complimentary shuttle pick-up! Throughout the process, they answered several questions and concerns quickly, and were reassuring and straightforward. We had both camshaft sensors replaced for just under $750 and felt that we had received excellent service at a great value; thank you to Jeff and the rest of the Heath team for everything and for literally rescuing our vacation! read more

Heath's Auto Service - Flagstaff - Just a sample of their thoughtfulness! - Auto Repair Near Me - Flagstaff, Arizona

Bryan is a great and honest mechanic and we are happy to trust him with our vehicles.

I took my truck in Heath's because I trusted their credentials. They told me that my radiator was damaged and it needed to be replaced. Jeff, at the front desk made a big deal about there being a "silver dollar sized leak one the pavement under the truck." Since I trusted them, I had them replace the whole radiator and hoses for over $900. When I got home, my vehicle was still leaking a fluid. Upon further inspection, I found my windshield wiper fluid reservoir leaking and running down onto the concrete. Could that have been the leak that they spotted and told me that it was my radiator? I guess there is no way to tell for sure, they have my old radiator. However, one has to wonder about the and necessity of the work performed. read more

Can't believe Heath's was voted best in Flagstaff. Brought my vehicle in for preventative maintenance (transmission fluid exchange). They assured me that tranny took the proper amount of trans fluid... BS. During my first drive on the interstate after picking up my truck the transmission wouldn't shift into overdrive. Brought it back to Heath's and they rest drove it without my for "insurance reasons." For some reason they always unplugged my dash cam when working on my truck or test driving it (red flag, maybe?). Mechanic reported that the truck is running at 4500 RPM at highway speeds as it's supposed to. That's interesting considering it should be running at less than 2200 RPM at 70mph. They put it on a lift and verified that it was LOW on trans fluid. They basically lied about the fluid level after completing the job. They said they filled it and it was good as new. I continued to have issues. Keep in mind that I brought my truck in for preventative maintenance. Tranny ran perfect before bringing it in. This saga continued at Heath's until I verified at a professional transmission repair shop that my trans was damaged. Had to pay big bucks for repairs. On top of the tranny issue they took it upon themselves to wash my truck without asking. The guy that did the washing butchered my paint. Scratches everywhere. Looked like he used Brillo. There's tons of issues at this garage. They refuse to honor they're coupons if you provide parts. Doesn't say anywhere on the coupon or website that coupons can't be used that reason. The mechanics are inept and dishonest. Heath, the owner, doesn't care. He stood the counter and heard about me talk about the issues I was having and did nothing but eat. Even the car wash guy/shuttle driver failed at half his purpose there. I can understand a mistake but lying about it is a problem for me. I do not suggest bringing your vehicle to Heath's for any reason. My reply to your comment: Three appointments missed? Really? Another lie. I have the text. I canceled one appointment because I don't trust your mechanics for good reason. You don't even know the proper RPM's for a Toyota 6 cylinder. The whole point of preventative maintenance is to keep my truck running right so I don't have issues. You have caused a major issue. I'm not bringing my truck anywhere near Heath's. My transmission is being taken care of by a capable mechanic. read more

Waste of money! I have gone here to get regular maintenance and other issues on my car fixed over the past years being in flagstaff going to college. I have previously recommended friends and coworkers to go here multiple, things have changed in management obviously because this was the worst experience I have had here and the prices have increased drastically. I don't recommend going here anymore and I am highly disappointed, will not be going again. I went in yesterday to get two of my doors fixed (locking mechanism going out) and the other resealed. I called about both situations prior to even bringing the car in they told me ball park 130 per door. Dropping off my car I retell what I need to get fixed as usual and they tell me it'd be 700 to reseal the one so ok that can wait. Then they tell me 130 for the one door locking mechanism on other door ok awesome, get a call 4 hours later actually to get the door fixed it'll be 750 dollars and the part will be here in a week, um what? absolutely not! So 130 dollars was for them to take apart my door and put it back together (I told them what I wanted fixed prior to bringing it in). I guess my fluids were checked and car washed but talk about a waste of money. To give some extra context I paid 700 dollars here a few years ago to get my transmission fixed but its more expensive to get one door fixed? That doesn't make sense. You can find a simple google search to get this piece fixed is normally between 340-370 for my type of car. read more

Recently I had shaking on my drivers side front wheel while coming to a stop. Couldnt get a hold of my mechanic and needed the work done so i went with heaths. First they gave me a $2000 estimate, i told them bypass a few items which brought me to $1300. The work was to be done within 2 days. The following day i called to receive a update and was told they would be done with the truck within a couple hours. They then called and told me my master cylinder (brakes) failed and i would not be able to drive out(i drove in it was fine), and asked in a demanding way for another $1000. Long story short, i told them to fix my truck the way it was or that i would pay them off and have my truck towed elsewhere. They then called backed within a hour and told me all was fine. The next day after picking my truck up i hopped out of my truck and noticed a new scratch and dent. I thought about and decided not to place a complaint. A few days ago i went to wash my truck and noticed my hub cap was now missing(new wheels)! And im here. Mechanics are supposed to be trusted professionals, i would never send anyone i know to heaths auto. read more

We highly appreciate the service we receive from Heath's. The courtesy drivers are very polite, and nice to our son. We went for a routine oil change, and had an issue come up with our S.U.V. while I was completing errands after picking it up. They got it back in, and provided us with a loaner, so that I would not be stuck in the meantime. We know we are able to depend on quality and care, every time. read more

I'm a 21 year old girl who it's pretty obvious knows nothing about cars and am always scared of mechanics ripping me off because of it. However, this place is great and I would recommend it to all young college students. Jeff was especially nice and helpful :). read more

We got into a little car mishap on our cross country move & Jeff was very helpful to get us moving again! We were down for 1 full day after dropping in on them for help. They got the part we needed the following day & had us ready to go. Very grateful for Jeff & The Heath crew. Also was very great & helpful that they have a company car with driver to take us back & forth to our hotel Highly recommend if your in need of some auto services read more

Long time customer of this auto shop: helped me out in a crunch. Firmly believe in the honest integrity of the owner and his crew. This time they did not write down my appointment which was disappointing, but the car was worked on that morning. I will further add, the waiting was comfortable with snacks, coffee and free wi- fi. My daughter lives in flagstaff now, so she is going to give them a try now too. Highly recommend this service shop for those who want service options and clear explanations. They wash your vehicle too read more

Heath's is my auto maintenance home. Solid estimate of service before the work is done. They provide very complete inspections and they do great work at a great price. I have complete trust in this auto service. read more

I took my car in to get a window fixed - did a good job which is why I returned here for my broken A/C. I paid $350 for them to "fix it". I took a road trip the next day and by the time I got to where I was going, my A/C had gone out again. I took it back to them so hopefully they could actually fix it at no charge since they clearly did not fix it the first time and they wanted another $600. Complete crap. The second time I took it back, there were 2 other people who came in stating that they were back because their "fixed part" of their car was broken again. All Heath's Auto Service wants out of their customers is money. Do not ever come here. Waste of your money. read more

Heath's Auto Service made me feel like I was the only customer that day! I was given attention and listened to. Unlike car dealers, I was not treated like a part in an assembly line. The owner greeted me outside and walked with me into the office - chatting along the way about his family's business and how it was formed. He personally introduced me to the service manager and advised him "Take good care of her!" read more

Do not go here! They will try to rob you blind. I asked for a price for a Honda water pump, without even blinking they quoted me $1300!! Far more than any other reputable shop in town. When I questioned them, all they could say was " we use oem parts". long story short, I got it done elsewhere,with OEM parts from Napa for just under $800. read more