I was in a jam ... 1953 Chevrolet truck with 350 engine with fuel leak - ughh…read more Called in on a Saturday morning with a fuel line leak and Dale Pitcher ( Advisor ) said bring in right down and we will fit it in even know we are busy ... Showed up in 30 minutes and he and the technician ( Mike ) took a quick look and said give me until later in the afternoon to repair. Called back before lunch it was ready and repaired .. I really appreciate the way these guys operate , quick , efficient, fair prices-- and ( safety Covid 19 practices) . I highly recommend them-. Just as a reference I called 5 other service centers (Flagstaff ) and all said no , Closed or didn't answer and there posted hours on Yelp are inaccurate and out dated . Nationwide Repair Shop rocks !! Not sure why more places aren't open on Saturday to service the community neighborhoods.

This is supposed to be a "transmission specialty" shop. I called to get an appointment to have…read morethem take a look at my transmission which seemed to start slipping between 3rd and 4th gears. They set me up with an appointment and when I asked a couple more questions re how quickly they could drop the trans and take a look at it they said, "oh we don't open up transmissions we just replace them ". What?? So what my appointment was apparently intended on their part was to test drive the truck and get a sense of what it is doing and if what it's doing requires actual REPAIR of the trans (you know how their ad says "transmission repair?), your ONLY solution at this business is to get a COMPLETE replacement of your transmission. What they do here is work with the bulk transmission rebuild shops like Jasper, etc who ship them a replacement trans which can be extremely costly, $3k to $4k or more depending on your vehicle - all this place does is remove your current and put a rebuild into it. They admitted they no longer staff ....you know ...TRANSMISSION REPAIR SPECIALISTS, who fix transmissions. Well guess what - there are at least ten or more other auto repair shops all around Flagstaff that do that exact same thing. Don't be fooled thinking you need this place because they have "transmission" in their name or you see "transmission repair" in the ad. They dont. Shop around to every auto shop in town and compare pricing, workmanship, etc. Sadly it seems Flagstaff no longer has a transmission specialist shop that can help repair, build, etc your trans - all you have available are trans replacement shops.

These guys are the best of the best. Honest and trustworthy. I have used them for years.read more

Steve who says he is the manager of R&A Import Auto just sent a message trying to play victim and…read moreact like he didn't tell my mother she needs both catalytic converters replaced because of P0420 and P0430 codes and saying it didn't happen at his shop when it did. He kept interrupting her and wouldn't listen when she asked what the underlying issue was and cut her off and said no they just need to be replaced. He also said there wasn't an elderly woman there at the same time who left without her car because it wouldn't start. Yes, this happened in front of me and she was furious and I immediately decided I was hesitant about him and after his conversation with my mother by the car in front of me I knew for CERTAIN he would not be working on any vehicle we had. It's really not difficult to understand that if you're going to behave that way, you're probably going to get a bad review for it especially when someone drives up from Camp Verde and the simple answer to make sure that doesn't happen is to behave like a professional and not act that way in front of potential customers. My mother has a Toyota Sienna. I am in a Reddit group with lots of skiers, campers, and snowboarders that's over 300,000 strong and I was on the phone with one of them when this transpired at this shop. Everyone has bad days, but what really makes a difference is the amount of integrity a person has and whether or not they tell the truth when they're called out and that didn't happen here. The parking alone at this place was an absolute nightmare because it was on the corner and almost right at the light, but this refusal to take responsibility really makes a strong point here and it isn't good.

I am so very happy with the staff and service of this shop I was passing through and broke down…read morethey understood I was on a time crunch and they got me in first thing (everyone else was telling me they could get me in next week) in the morning squeezed me in and had me on my way in enough time to make my destination. Thank you to the amazing staff for making it possible

They destroyed my sisters vehicle while it was in their possession for transmission repair…read moreestimate. The owners did not take responsibilty, blamed it on an employee and made my sister deal with the employee's insurance rather than making it right themselves. They had the gall to tell her to take it elsewhere for transmission repair after damaging vehicle so nad that it jad to be totalled. Did not report to Flagstaff PD or to their own insurance. DO NOT GO HERE!

my car broke down while I was traveling thru flagstaff I was fortunate enough to find Flagstaff…read moreAuto Repair! They were able to diagnose my car's problem fix the problem and they had me back on the road, in about 5 hours. The owner Alex, and was kind, understanding, and most of all fair What more could you hope for! also have to say how much I enjoyed getting to know Bernie! He to was kind, courteous and a great guy! if I lived in flagstaff this shop would do all my auto repairs! Give Flagstaff Auto Repair a chance! I trust these guys!

Took my car in for a clicking noise; turned out to be a loose piece of plastic. They got me in the…read moresame day and fixed it for free within a few hours. Will definitely be going back!

The team at American Spring is nothing short of quality and professionals who take pride in their…read morework. I got new brake pads installed and my rotors turned for a great price and was done quickly and professionally. Will definitely be going back when I need more work done.

Tim is the man. They were straightforward and got the job done for me that other shops were…read moremisquoting. Didn't overcharge and the bill was a pleasant surprise.

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

My dad used to take our cars to Ascot when I was growing up. It was the only place he trusted. I've…read morebeen away from flagstaff for a long time, but moved back recently. We were looking for someplace to take my wife's vehicle for general servicing maintenance and thought I'd see how Ascot was these days. I'm pleased to say they are still the neighborhood shop I remember going to with my dad. Prices were reasonable and the staff was friendly. No one tried to sell us on any crazy maintenance "needs". I'll definitely keep using them for my vehicles moving forward.

There were no surprises and the customer service was excellent! Cleanest bathroom I've ever seen in…read morean automotive shop :)

I'm very disappointed with my experience. After spending $1,500, my truck still runs poorly. I had…read moreto bring it back three times in one month. The first visit cost $1,200, and they promised everything was fixed, but the truck broke down before I even left the parking lot. After another week in the shop, they claimed it was running great, but the same issues returned within a week, and the engine light came back on. I was then charged an additional $300 for a part that they never replaced, despite telling me it was necessary. I'm frustrated and still dealing with the same problems, having wasted $1,500. On top of that when I got my truck back parts were not even properly put back together!!! Either these mechanics are so oblivious that they actually believe the crap that comes out their mouth or they are straight up frauds. Time to find a new mechanic

Came in with my 2016 370 z and I messed up the transmission to the limit, Mike was super helpful…read moreand helped me with an expensive job! I totally recommend this shop... my car difficulty is 5/5 and these guys handled it with ease. Super affordable as long as mikes there. 5 starts easy

I had an awful experience with this shop and would not recommend them to anyone. I brought my car…read morein to have the transmission rebuilt. The owner called me and said it was the worst possible scenario and would cost the highest price they charge. I trusted them and paid the full amount, hoping to have a reliable car again. The car drove once and then wouldn't start. When I called to report the issue, they immediately tried to blame me--saying it must have been something I did. It turned out the computer programming (which they outsourced to another company across the street) was done incorrectly. I had to pay out of pocket to tow my car back to them, and the owner refused to reimburse me, arguing with me the entire time. They kept my car for another full week. When I finally picked it up, it started--but the A/C no longer worked, even though it was working perfectly before. When I called, the owner dismissed it and said it was just a "coincidence" that it went out at the same time. Every time I brought up a concern, he backpedaled to avoid responsibility. Later, a mechanic inspected the A/C and said it looked like parts were broken--right around where they would have installed the battery. On top of that, the incorrect programming kept frying my battery, and I had to buy two replacements. When I got my car back the second time, the brackets for the battery weren't even reinstalled--they were just left on the floor of the car. The final straw was when I noticed greasy, oily handprints all over the inside roof and visor above the driver seat. When I called to ask about it, the owner responded sarcastically with: "You're upset about a little dirt inside the car?" He was incredibly rude, did poor-quality work, broke things, and refused to take accountability for any of it. To this day--five months later--my car still isn't fully repaired. It continues to have issues, but I'm too afraid to bring it back to them even though I have a warranty through their shop. That's how little trust I have in them now. I ended up having to take out a second loan and buy a new car because I had already paid everything I had to fix this one--and they left me with an unreliable mess. This place caused more damage than repair and has zero professionalism or integrity. Avoid them at all costs.

Heath's is the only place I will take my car and feel confident referring friends to. They are…read morehonest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason.

Thank you Justin! I have only worked with this company twice. In bot of these experiences I have…read morewitnessed mechanic professionalism like no other. My son lives up in Flagstaff, so I have to depend on Heath's to take care of his needs. They continue to impress. Thank you Justin for solving my boy's car issues immediately. I will be recommending Heath's to all of the NAU parents I know down here in Phoenix!