I was in a jam ... 1953 Chevrolet truck with 350 engine with fuel leak - ughh…read more Called in on a Saturday morning with a fuel line leak and Dale Pitcher ( Advisor ) said bring in right down and we will fit it in even know we are busy ... Showed up in 30 minutes and he and the technician ( Mike ) took a quick look and said give me until later in the afternoon to repair. Called back before lunch it was ready and repaired .. I really appreciate the way these guys operate , quick , efficient, fair prices-- and ( safety Covid 19 practices) . I highly recommend them-. Just as a reference I called 5 other service centers (Flagstaff ) and all said no , Closed or didn't answer and there posted hours on Yelp are inaccurate and out dated . Nationwide Repair Shop rocks !! Not sure why more places aren't open on Saturday to service the community neighborhoods.

This is supposed to be a "transmission specialty" shop. I called to get an appointment to have…read morethem take a look at my transmission which seemed to start slipping between 3rd and 4th gears. They set me up with an appointment and when I asked a couple more questions re how quickly they could drop the trans and take a look at it they said, "oh we don't open up transmissions we just replace them ". What?? So what my appointment was apparently intended on their part was to test drive the truck and get a sense of what it is doing and if what it's doing requires actual REPAIR of the trans (you know how their ad says "transmission repair?), your ONLY solution at this business is to get a COMPLETE replacement of your transmission. What they do here is work with the bulk transmission rebuild shops like Jasper, etc who ship them a replacement trans which can be extremely costly, $3k to $4k or more depending on your vehicle - all this place does is remove your current and put a rebuild into it. They admitted they no longer staff ....you know ...TRANSMISSION REPAIR SPECIALISTS, who fix transmissions. Well guess what - there are at least ten or more other auto repair shops all around Flagstaff that do that exact same thing. Don't be fooled thinking you need this place because they have "transmission" in their name or you see "transmission repair" in the ad. They dont. Shop around to every auto shop in town and compare pricing, workmanship, etc. Sadly it seems Flagstaff no longer has a transmission specialist shop that can help repair, build, etc your trans - all you have available are trans replacement shops.

I stopped into R&A to inquire about a battery for my BMW key. After some playful banter about the…read morePittsburgh Pirates the Boyz sent me on my way to the appropriate shop w some very key info (pardon the pun). Thanks for going the extra mile R&A. You guys rock!

I initially went to R&A Imports after another Flagstaff auto shop recommended them. I brought in my…read moreSubaru for an oil-consumption issue and was so impressed with the customer service that I decided to bring my husband's Subaru in for an ongoing problem as well. Unfortunately, that experience was completely different. We left his Subaru with them for an entire week, and it was never even diagnosed. We picked it up and later gave them another opportunity, dropping it off again for several days. Once again, it was not looked at. When we told them we needed the vehicle back by a certain afternoon, we ended up being charged $140--even though the problem had never been diagnosed or repaired. I understand shops get busy, but keeping someone's vehicle for days at a time without looking at it, twice, and then charging $140 was incredibly disappointing. We gave R&A Imports more than one opportunity because our first impression was so positive, but unfortunately, we will not be returning with either of our Subarus and I cannot recommend them based on our experience.

These guys were amazing! Had our vehicle towed down from Gap on a Sunday and luckily the office was…read moreopen and able to help! They scheduled us for first thing Monday morning and the tech worked hard to get us back on the road to Phoenix. He was informative throughout the process of his diagnosis and luckily he was right and we made it home safely!

Took my 2012 Subaru Legacy here, was getting a value body replacement on my transmission. Was ready…read morewithin two days. The replacement worked for a month before, I went to another transmission place and they told me that the transmission was fully going out. I wish these people told me sooner, especially since they took apart my transmission in the first place. They just wasted my money and my time. if you want a quality and through inspection go to Ascot Automotive specialists here in flag. Not really professional either, I called to schedule an appointment originally, with a woman on the phone and she didn't even take it down. So when I got there with my appointment original scheduled appointment, they told me I didn't have one.

BLUF: Alex and Flagstaff Auto Repair deliver solid work at a good price and stand behind it. I am…read moreblown away by the quality of their service and would recommend them without hesitation. The story is my wife and I were in Sedona this past December, had an issue with our vehicle and took it to Flagstaff to get it checked out. We were told that it was essentially shot and scrambled for options to get it fixed. We called about a dozen places and of them all Flagstaff Auto Repair hands down had the best price, time frame for fixing our vehicle, and overall service. We got our ride fixed and were on our way without missing a beat - Alex and Flagstaff Auto Repair were a life saver. But there's more. Fast forward to February and the issue comes back. We're hundreds of miles from Flag and getting warranty coverage through the local dealer wasn't an option. I don't know what's going to happen, we couldn't afford to repair or replace the vehicle. Then, while I'm at work, I get a call from Alex with a solution: he comes, gets the vehicle, takes it to Flag, gets it fixed, and brings it back - Within a week. And he made good on that. So, I'm sitting here with my ride in the carport doing better than it has in months. So, if I am ever in the vicinity of Flagstaff and need auto repair again, Flagstaff Auto Repair is the place I'm going. And if you're near Flag and need your car worked on, you'll check them first too.

my car broke down while I was traveling thru flagstaff I was fortunate enough to find Flagstaff…read moreAuto Repair! They were able to diagnose my car's problem fix the problem and they had me back on the road, in about 5 hours. The owner Alex, and was kind, understanding, and most of all fair What more could you hope for! also have to say how much I enjoyed getting to know Bernie! He to was kind, courteous and a great guy! if I lived in flagstaff this shop would do all my auto repairs! Give Flagstaff Auto Repair a chance! I trust these guys!

Somehow,I smacked both differentials on the van. The more serious one was the front differential -…read morewhich has held. The less serious one was the rear differential - which started leaking again. It was repaired in Reno. American Spring did the right thing and paid for the repair - so I'm good with them. I would try them again.

I took my Ram TRX here to have it inspected for some potential issues and the customer service was…read moreabove and beyond my expectations. The crew is phenomenal and I highly recommend this team.

Our road trip from San Diego, CA to our Sedona and Grand Canyon vacation destinations came with an…read moreunexpected car problem as we got to our rest stop midway through at Flagstaff on Wednesday afternoon. We are very grateful for Adam at Ascot Automotive who accommodated our request to check the check engine light issue on our Ford Edge even though they were already booked for the week. He listened and empathized with our situation to make it back home safely to California by Friday. When we arrived to Ascot Automotive on Thursday morning, Adam took care of us with great professionalism and honesty. After taking our information, he offered to have one of his staff drive us back to the hotel. He kept us updated from the point of the car diagnostics to the details of parts and labor for the repair. By Thursday afternoon, we agreed to have the repairs done. On Friday morning, our car was ready so he sent Darius to pick us up from our hotel to Ascot to pay and pick up our car. Price wise, the cost of the diagnostic, parts, and labor were very reasonable. I am writing this review on our drive back to San Diego. We couldn't be happier with how well our Ford Edge is running. Most of all, we are very happy with our experience and the excellent customer care Adam, Cody, and Darius provided at Ascot. They definitely deserve a 5 plus star rating!

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

Dawn is always extremely helpful when it comes to interlock devices/lifesafer. She is very nice…read moreand takes the time to understand and resolve any issues.

They were transparent with me about timing and the service that I needed. And I got my car back on…read moretime and everyone was nice and straightforward while making sure I knew everything I needed!

Came in with my 2016 370 z and I messed up the transmission to the limit, Mike was super helpful…read moreand helped me with an expensive job! I totally recommend this shop... my car difficulty is 5/5 and these guys handled it with ease. Super affordable as long as mikes there. 5 starts easy

I had an awful experience with this shop and would not recommend them to anyone. I brought my car…read morein to have the transmission rebuilt. The owner called me and said it was the worst possible scenario and would cost the highest price they charge. I trusted them and paid the full amount, hoping to have a reliable car again. The car drove once and then wouldn't start. When I called to report the issue, they immediately tried to blame me--saying it must have been something I did. It turned out the computer programming (which they outsourced to another company across the street) was done incorrectly. I had to pay out of pocket to tow my car back to them, and the owner refused to reimburse me, arguing with me the entire time. They kept my car for another full week. When I finally picked it up, it started--but the A/C no longer worked, even though it was working perfectly before. When I called, the owner dismissed it and said it was just a "coincidence" that it went out at the same time. Every time I brought up a concern, he backpedaled to avoid responsibility. Later, a mechanic inspected the A/C and said it looked like parts were broken--right around where they would have installed the battery. On top of that, the incorrect programming kept frying my battery, and I had to buy two replacements. When I got my car back the second time, the brackets for the battery weren't even reinstalled--they were just left on the floor of the car. The final straw was when I noticed greasy, oily handprints all over the inside roof and visor above the driver seat. When I called to ask about it, the owner responded sarcastically with: "You're upset about a little dirt inside the car?" He was incredibly rude, did poor-quality work, broke things, and refused to take accountability for any of it. To this day--five months later--my car still isn't fully repaired. It continues to have issues, but I'm too afraid to bring it back to them even though I have a warranty through their shop. That's how little trust I have in them now. I ended up having to take out a second loan and buy a new car because I had already paid everything I had to fix this one--and they left me with an unreliable mess. This place caused more damage than repair and has zero professionalism or integrity. Avoid them at all costs.

Heath's is the only place I will take my car and feel confident referring friends to. They are…read morehonest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason.

Would not recommend Heaths/Ascot to anyone I like. Aside from being able to book online, the…read morecondescending man working the front desk was what did it for me. I booked an appointment online, and upon getting there, he told me he didn't have it. I had an email and text, but found out it had been for their other location (I was not aware they also owned ascot nor did I select that location). It was a misunderstanding, but he provided no understanding, solution, or explanations, just told me it was at Ascot. I proceeded to walk out, as I was not going to spend money with them or at Ascot after being treated so poorly. My guess is, I'm not the first person to do this, so maybe it's their booking system...