This shop probably saved us from a major disaster. We are traveling and we were able to come in…read morefirst thing on a Sunday and they diagnosed our brake and rotor problem right away. Quoted us an hour wait and we're probably done even sooner. The receptionist was very kind and the mechanic brought us out to see the damage that another shop overlooked. Since we are on a road trip we were very thankful for the fast and affordable repair that could have been a major disaster.

Had a bad MAF sensor! They did a great job with quality parts under a time crunch. Highly recommend!read more

Popped in today because the car was making a noise and, of course, it wouldn't make the noise for…read moreDerek when he drove it around, but absolutely fantastic as always and if the car makes the noise again we'll be back!

In my opinion, after being in this industry for two decades, this is the BEST auto repair shop in…read moretown! Honest, affordable and trustworthy! Thats what everyone is looking for right? This family has solid Christian values! That's a HUGE plus in my opinion

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

Overpriced Work not worth bringing your vehicle here will charge you 100-200 more than anywhere…read moreelse. Not to mention the possibility of them installing parts incorrectly. Had new brakes pads installed here and they were put in UPSIDE down how do you even manage that?? and only knew because I brought it to brakes plus because of nonstop squealing and didn't want to waste my money at this God awful shop.

We were traveling through Flagstaff and planning to stay for 1 night when the van started…read moremisbehaving. Very ominous noise from the front suspension. I called Randy's about 4:30 and they set me up for 8 the next morning. They got right on it and were finished by early afternoon. Great service, friendly place, and very fair pricing. I highly recommend Randy's if you need service in Flagstaff.

I want to share the experiences I have been having with Randy's Downtown Garage. I brought my car…read morein because my fuel door wouldn't open. Randy's said the fuel door and spring mechanism would need to be ordered and they charged me $546 to fix the door. I trusted them (my error for sure) and didn't research the estimate they gave and had them do the work. I later began to look into the costs and found that the price for a fuel door for my car was at the most $112, while Randy's charged me $245. Furthermore I learned when I dropped by the dealership that it wasn't necessary to replace the fuel door to fix the clip and spring that were the problem. In fact, Randy's charged me for those parts separately as well, at a rate more than double what the dealership cost. The dealership offered an estimate of $201 to repair the fuel door, a full $345 more than Randy's charged. I wrote a civil letter to Randy's and their owner, Harry Curtin, asking for a refund of the difference between what they charged and the more customary charge of $201. Two months later I have (of course) not heard nor received anything. I would strongly advise anyone to be very cautious with Randy's Downtown Garage. Certainly don't accept any estimate from them (as I did) as reasonable. I have not found them to be an honest business.

Unfortunately like other places in flagstaff this shop went down hill. Brought my truck in without…read moredoing my research and just relying on old recommendations from years ago. I think they fixed my trucks issue... unfortunately I left the shop and found 2 new issues within 10 miles of headed home. I just woke up and tried my remote start not working? Basically everything they touched is worrying me. This is my daily driver I put probably 90 miles a day on this thing. At the end of the day I should have done my research and walked away as soon as I stepped foot into this place. Not mad at the shop I should take my truck back in a demand they fix the new issues but this would be the third time now and I feel like I will just leave with some slapped on temporary fix again. Long story short don't be like me DO YOUR RESEARCH!

I'm so glad I found this business. The price was certainly cheaper than a dealership and they got…read moreeverything done in 1 day.

I stopped into R&A to inquire about a battery for my BMW key. After some playful banter about the…read morePittsburgh Pirates the Boyz sent me on my way to the appropriate shop w some very key info (pardon the pun). Thanks for going the extra mile R&A. You guys rock!

I initially went to R&A Imports after another Flagstaff auto shop recommended them. I brought in my…read moreSubaru for an oil-consumption issue and was so impressed with the customer service that I decided to bring my husband's Subaru in for an ongoing problem as well. Unfortunately, that experience was completely different. We left his Subaru with them for an entire week, and it was never even diagnosed. We picked it up and later gave them another opportunity, dropping it off again for several days. Once again, it was not looked at. When we told them we needed the vehicle back by a certain afternoon, we ended up being charged $140--even though the problem had never been diagnosed or repaired. I understand shops get busy, but keeping someone's vehicle for days at a time without looking at it, twice, and then charging $140 was incredibly disappointing. We gave R&A Imports more than one opportunity because our first impression was so positive, but unfortunately, we will not be returning with either of our Subarus and I cannot recommend them based on our experience.

I can't thank you enough for helping us when we really needed it! We were bringing our daughter…read morefrom Wisconsin to the Grand Canyon to work for the summer in her car when something was going wrong with what I thought the brakes. They knew it was an emergency, but they took care of us as if we were a long time customer. Fair price, and quick turnaround!

Came here to get a check engine light, code P0026 & P0028. Showed him the scanner picture, acted…read morelike he didn't know what was going on. I think he didn't speak English so I talked to him in Spanish so no miscommunication there. Finally told me to wait outside but 15 min later, nada. Off to Andersons I go I guess.

We were driving through Flagstaff going to Colorado and the check engine light came on…read more Went to AutoZone to get the code read and we needed a camshaft position sensor. It was a Sunday. We had friends waiting for us for dinner in Colorado. AutoZone sent us here and they ordered the part and we were in and out within about two hours. So thankful for seven day auto service. They showed us where to go to lunch while we were waiting and the whole experience was great. Thank you!!

Absolutely wonderful, helpful, skilled and accommodating. We were visiting the area for the day and…read moremy gas tank lock mechanism failed. They were able to quickly fix and get us back on the road on a Sunday morning. I'd recommend them to everyone.

Alex at Wrench Heads has been my go to since I found him. Efficient, fair priced, and great…read moreattention to detail. I would highly recommend Alex and Wrench Heads Garage.

Alex, the owner, is fantastic. He fixed the brakes on my 2022 Mini Cooper Countryman…read more Alex goes above and beyond to make sure his customers are satisfied. A dealer woukd probably charged a lot more for the same job. It cost less than it has for my spouse to have the same job performed on his Honda C-RV by someone else. I highly recommend Wrench Heads Garage. Alex fixes what is wrong, gives great advice and doesn't look to fix problems that don't exist. Thank you, "Doctor" Alex.

We dropped in en route as we were driving cross country to drop my son at school. Our sensors went…read moreoff. It was late afternoon Monday and busy. They managed to squeeze us in and we were safely on our way that day. Kudos to Libby for her amazing customer service. Rates were very reasonable.

I would strongly recommend getting a second opinion before having any work done here…read more My son lives in Flagstaff and his car broke down, dumping fluid all over the street. We had it towed to University Auto Repair, where we were told the radiator needed to be replaced and the fluids refilled. That immediately raised a red flag because the radiator had been replaced less than a month earlier. Rather than authorize the repair, I decided to have the car towed all the way back to Phoenix to the shop that had just installed the new radiator. Sure enough, there was nothing wrong with the radiator. It was simply a hose. My shop in Phoenix fixed the problem and didn't even charge us. Afterward, I read through several other poor reviews about University Auto Repair, and I'm extremely glad I trusted my instincts and had the car towed elsewhere. I can only draw one of two conclusions from our experience: either their mechanics completely misdiagnosed a relatively simple problem, or they were recommending an expensive repair that the car did not need. Either way, that is extremely concerning. We paid to tow the vehicle roughly 140 miles back to Phoenix rather than trust their diagnosis, and it turned out to be the right decision. My advice: If you're told you need a major or expensive repair here, get a second opinion before authorizing anything.