My daughters 3 month old car had a loose under car shield. I asked her to stop in the closets garage and have them zip tie it till we can figure out what to do next. Randy's garage took off the entire shield. That would have been fine if they did not destroy all the clips that are $50 at the dealer (yes they are special clips). They also threw the shield into the garbage. What they did is so wrong. They could have taken off the shield and gave it back to us with the clips that were not damaged (only 3 were damaged). read more

Randy's Downtown Garage - Is you look at the holes you will see the clips were torn out. - Auto Repair Near Me - Flagstaff, Arizona

Car was in three times and they were never able to fix the problem. Of course, their credit card machine worked fine...Charged me almost $1500 for literally nothing. Submitted a customer resolution form and called the owner ( he never answered or called back ) and have not heard back from anyone from the shop. Great business model! Don't walk... run from this place. read more

Do not go to Randy's unless you want to waste your money paying for repairs that don't fix the actual problem. If I could give less than one star, I would. I brought my vehicle in back in July and was given a long list of repairs. Before agreeing, I specifically asked if they were confident that the $1,800 I was about to spend would fix the issue I originally came in for. Instead of taking my concern seriously, they laughed and seemed annoyed that I was asking questions. They assured me they knew what they were doing. I left, and within two miles the original noise was still there -- and my steering started acting up. I brought it back, and they quoted me another $1,000, saying my ABS system was "toast" and needed to be replaced. After months of saving, I decided to get a second opinion and took it to American Spring & Alignment. Not only was their quote about $400 less than what Randy's had quoted me -- it turns out it wasn't the ABS system at all. I highly recommend getting a second opinion before spending your money here. read more

I was recommended to Randy's Downtown Garage, but unfortunately I had a really bad experience with them. At first, I called just to ask about the price of an alignment. I was told it would be $150. When I brought my vehicle in, I was told more work had to be done before they could even do the alignment. On top of that, the representative never disclosed there was a $150 inspection fee just to look at the car. That was never mentioned until I was already there. In the end, I paid almost $1,800 just so they could complete the alignment. They told me the job would take 2 days, but it ended up taking almost 4. I honestly don't even think they worked on my vehicle properly. I was not given a copy of the alignment results (before and after), and the car is still making noises when I drive. I even got into an argument with one of the guys there because instead of answering my questions, he tried to diminish my vehicle by saying it had "a lot of problems." Funny enough, there was no problem taking my $1,800, but suddenly my car was the issue. On top of that, I called the shop at least seven times just trying to get a straight answer about whether they could even work on my vehicle. Every time, I was told "we don't know right now." That kind of response just shows how unprofessional and careless they are. The communication was terrible. Calls were ignored, I was not allowed to speak with the manager, and after multiple attempts I never got a call back. Really bad experience -- I do not recommend this shop. The service was unprofessional, communication was poor, and I felt taken advantage of. No transparency with pricing, delays with repairs, and no proof of proper alignment results. I regret going here. read more

Randy's Downtown Garage - Auto Repair Near Me - Flagstaff, Arizona

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First time Giving Randys Downtown Garage a try and glad I did ! Made an appointment to drop off car on a Monday morning and was greeted By Andy and the lead service tech . Went over some final concerns for my car and agreed we needed to purchase a part I did not bring . Only a two day wait but Andy saved the day by calling me on Wednesday . I'll definitely give them another try in the future for another repair . All in all friendly staff and quality repair but I do recommend making an appointment only and possibly waiting a day or two longer for the repair to be properly fixed . Thanks guys ! Repairs done : Diagnostic Inspection, Remove and Replace Alternator, Accessory Drive Belt, Suspension Control Arm and Ball Joint Assembly x2. Post thoughts : car drives great again no horrible noises or whining from the failing alternator and worn belt . read more

Randy's Downtown Garage - Auto Repair Near Me - Flagstaff, Arizona

The worst scenario: my wife & daughter driving across the country with our dogs and suddenly check engine and another warning light flash. I scrambled and found Randy's online, called them, and they were very welcoming and accommodating to help. Within an hour they were back on the road. Certainly can't expect this level of service and timeliness every time, but they delivered for us! read more

Very upset about the malpractice at this shop. I came in for an oil change and the service messed up my oil drain plug and filter, with the consequence of having to get a service that cost me almost $1,000 to fix the problem. I contacted them about it, but I never heard back. read more

Wow! I had been given various recommendations about Randy's garage after being disappointed by two other long-term mechanic businesses in Flagstaff. I requested an oil change and a diagnostic. The oil change was very expensive and the diagnostic was less than helpful. Tyler (who apparently no longer works at Randy's) never got back to us re: an estimate for work recommended from the diagnostic. Maybe it is good he is gone. And Ky (sp?) clearly didn't follow our requests to review notes from the diagnostic and come up with an estimate, as he sent an estimate within two minutes of our request, and clearly just estimated the high end of possible repairs. Won't be going to Randy's for anything soon! I hope you don't either. read more

Very professional and polite! Got my vehicle in and out in a timely fashion and for a reasonable rate!! I highly recommend!!

I needed to get my battery reset. They were super helpful & made the process easy! I will be back here again :)

I called these guys to ask about working on my classic car so I say "I hear you guys work on classic cars?"he goes "I try not to." (ok, i'll play along) "yeah, they're a pain huh?" "it's just so hard to find parts." "well, would you be interested in doing a tune up, carb, and distributor adjustment?" and the guy just says "No." As a small business owner, I'd never talk to someone like this and would have words with any employee who did. It's not hard to be like "I'm sorry sir, I appreciate you giving us the opportunity but we don't work on anything pre-fuel injection anymore but I'd recommend XYZ shop, here's their number." No big deal, they don't work on classic cars, but then A. learn how to speak respectfully to customers and B. how about stop using classic cars in your marketing and misleading people? read more

Randy's Downtown Garage - Auto Repair Near Me - Flagstaff, Arizona

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$200 for an oil change. Not very happy I don't know why they have such high reviews, it is so expensive.

Was going to Arizona Snowbowl for some snowboarding. Car died while heading up on Snow Bowl Road. I was able to get my car started and go back to town. Called around town and these people said they could look at it today. Keep in mind I have a 20 year old car and parts can be hard to come by. Zoei (I think I misspelled her name) was super nice. She found the parts on the same day. The mechanic got the job done in a timely manner. The price was reasonable. They didn't price gouge me because I wasn't local. If my car breaks down again and I'm in the area. I will be coming back. read more

I've been a customer at Randy's since, well, since the Original Randy owned it. Let me tell you, the new owner is no Randy in terms of customer service--not by a long shot. These guys won't do jack to troubleshoot a problem unless they first charge you $120 for a diagnostic scan; and even then, there's no guarantee they'll catch the problem--even after charging for the diagnostic. I noticed a radiator leak in my car where the hose attaches to the top of the radiator. The connecting "spout" was slightly cracked. I took in the car and asked to have that piece repaired, and they fixed it. However, the next morning I noticed antifreeze drops on my driveway. I took the car back to Randy's and asked if they could check the repair for a leak. They did and announced the repair was fine, but they then said the lower radiator hose was split at the hose clamp and needed to be replaced. Now here's the sucks part: they charged me $120 for the diagnostic--that is, charged me for merely locating the second leak--and then gave me an estimate for the second repair. I asked them why they didn't discover that second leak when the car was in the bay, and they replied, "You only asked to have the top piece repaired." Really? Like I'm the expert for diagnosing every needed repair. So, after fixing the top part of the radiator the day before, why couldn't those guys fire up the car and at least casually inspect the other hose? Because that inspection would have been free? I'll tell you this, the Original Randy would have looked around and called me while the car was in the bay and informed me that there was a second leak. Not only that, the Original Randy NEVER would have charged for a diagnostic "scam." The scan reads a code, and that points the mechanic in the right direction; the diagnostic scam is nothing but a revenue stream, much like having to pay for checking a bag when you fly. Greed, greed, greed. I will never take my car to Randy's again. read more

We were traveling through Flagstaff when the vibration we were experiencing seemed to be getting worse. We found Randys on yelp with great reviews and gave them a call. We explained the problem and felt strongly that the u-joints were going out. They said they could squeeze us in first thin in the morning. Returning the following morning at 8, they checked the truck out and confirmed the u-joints we in fact fine. Randy discovered the drive shaft is slightly out of balance causing the vibration. Randy also explained that while it may be slightly annoying it wasn't going to cause us car issues during our trip. It's great to find such knowledgeable and honest people. They could have easily charges for new u-joints and we would have happily paid and gone on our way. Thanks for the honest inspection. read more

Once again, I am profoundly certain that this business is one of the best, if not the best for auto repairs and servicing in Flagstaff. Since I've neither the time nor desire to check out other businesses, this morning I took in my 2006 Dodge Ram 3/4 diesel for a check engine light that had appeared on the dash. The manager, Drew, told me that my truck was signaling that I am not driving it enough. Ok, he used different language. What honesty!! Sherri is always helpful on the phone. Aaron, the owner, continues to uphold original owner, Randy Chavez, high standards. read more

I made an appointment with the receptionist via phone call, when I got there they said they had no appointment. They took my car in anyway. After lunch I finally got a quote to fix my car. I accepted and waited for them to call and say it was done. A couple hours later I called. They said they didn't do the fix, and I should just take it to the dealer. I picked up my car and they charged me $140 to diagnose even though they didn't fix it. This is BS. If your not going to fix what you found than why charge me. Also note. Receptionist is nice, but you can't hear a word she says. Talks to fast and mumbles. Communication is pretty important for a auto shop. Don't go here. They won't fix what they find, and you won't be able to understand what they are saying is wrong anyway. And they will charge you for nothing. read more

Everything you want to avoid in a mechanic. I was told the clutch replacement would take 3 days. My car was in and out of their shop for 3 months. Every job went well over the quoted time, and they never communicated with me that the job would take longer than expected. They tried to charge me $1000 for remedial work that should have been covered by the warranty. A month later, after putting a second clutch in my car tried to charge me to fix a "broken" clutch pedal assembly that needed no such repairs (confirmed by 2 other shops). They broke part of the steering assembly and some trim pieces during their repair which I now have to pay out of pocket to repair. They are often rude and either unknowledgeable or just like to lie. One of their techs also told me that that pilot bearing isn't a part of the clutch assembly. Unsurprisingly the problem with my car was the pilot bearing. Personally I want to go to someone that knows how the part they're replacing works. They finally gave me a refund after 3 months of wasting my time. I'm not the only one either. I've heard of 4 others who had negative experiences just in my time talking to others about the bad job they were doing. Took the car to Auto Rehab and they fixed it in less than 48 hours and saved me $600. read more

Randy's Downtown Garage - Diagnosis from other shop - Auto Repair Near Me - Flagstaff, Arizona

Shops like this one are the reason mechanics get a bad rap. It took them 3 months to finish a job they told me would take a week. Aaron, the shop owner, told me highly personal details about his employees, rather than just saying they were down a few guys (I'm completely uninterested in knowing that one of your mechanics is in jail). They misdiagnosed the problem 3 separate times. The icing on the cake though was finding that they threw my clothes all over my car, left old food in the back, and drank the beer that I had left in there. They claim not to have done this; if that's true, then they left my car unlocked while it sat in their parking lot. Go anywhere besides this place. read more

Had to stop here while on a cross country trip because my Coolant Reservoir on my Mazda3 developed a crack and coolant was leaking. I was recommended this place by another shop on the east side of town as honest and good people that would do good work. So I called them just as they closed (THEY ANSWERED) and they said to stop by in the morning. I stayed the night in Flagstaff and headed there at 8:30am the next morning. With a busy day on their hands they were able to find room for me after a quick 2hr wait and did the work for $210. Nice and solid work. Wish I had been able to do it myself but it felt like a good shop that could knock out something so super easy. I really appreciated that they were kind and honest here. They had 2 wonderful emotional support dogs inside that just made the experience lovely too! If needed, I'd stop here again first. read more

We were traveling from out of town and started hearing a strange noise coming from under the hood of our jeep wrangler. Randy's was able to take a look at the issue the next day and give us his assessment. We appreciate him able to look at it, unlike the local Jeep dealership who we couldn't reach by phone nor would they return my call. read more

Cannot say enough about how great our experience with Randy's was! They are simply the best! Our Sprinter broke down Wednesday 09/29, 30miles east of town and had to have it back in Vegas, (our original destination) to leave for a tour with it, on Friday 10/1. We were frantic, but the crew at Randy's assured us they could get it fixed quick. And holy moly did they come through and exceeded our expectations! They were able to get our alternator fixed, our Van back to us fast and everything is working great!! Very relieved group of musicians who get to rest in their bunks on our tour, and not trying to sleep in a car! From Amanda, who handled our calls, and calls, and calls again lol, to Drew, the mechanic who got things fixed, the entire staff and those two especially, deserve the highest accolades and absolutely deserve your business! You will not be disappointed! We all know how tough and exhausting it can be to deal with repair shops, service depts most times. Randy's family-like, small town atmosphere and phenomenal staff, remind you that there's still good, honest, hard working shops, with great people on staff that put customer first, give it to you straight and will do their absolute best to come through for you. They certainly did for us. Thanks to all at Randy's!! From all of us at, Patrick and the LVB!! read more

Randy's Downtown Garage - The amazing Amanda and Drew from Randy's - Auto Repair Near Me - Flagstaff, Arizona

Am over the moon satisfied with the service received. I as highly concerned about a costly repair on a foreign luxury vehicle. The owner and his team fixed my car and the bill and process was better than I could have hoped for! I Highly recommend for any repairs! Thank you!!!!! read more

I have lived in Flagstaff 35 years. A friend needed tune up and shocks and has American vehicle. So, we recommended Randys. $1023 later.. One new shock leaked and we had to return to Randys. Then we brought it home again and a DIFFERENT new shock was fully attached. WHAT???. Then they expected us to make another appt. Never discounted anything from their 2 mistakes . I felt bad having recommended them. You would think they would have driven around a couple blocks first time. duh! read more

Had to pay almost $1000 for a car that wasn't fixed. Thought my car was just a lost cause but no, it was just Randy's. My boyfriend had to take his car in recently and went with Randy's. They couldn't fix the problem, overcharged him by $600 (we took it to another place and they did it for that much less), and they were rude as hell. The owner especially acts like a child. Run away from Randy's. read more

My truck is almost 20 years old, so some new parts have been needed in recent years (spark plugs / wires, drive belts, timing belt / water pump, A/C compressor, climate control fan, brakes, shocks, transmission / differential fluid changes, adjusting parking brake). I've been impressed with the honesty and integrity that Randy's Downtown Garage has shown in replacing the parts required to keep my Tacoma running strong at 190k miles. Never a question in my mind that the parts and repairs are necessary and warrantied. I've lived in Flagstaff over 20 years and originally went to Arron and RDG after a bad experience at a local shop and couldn't be happier that I switched. Highly recommend! read more

This is the only place in town I take my 97 Tahoe. I stopped by yesterday to have a new serpentine belt installed and Trevor took excellent care of me. He ordered the belt and 15 min later it was delivered, 5 min later he finished the install. He also checked out my brakes as the light keeps coming on and off. We discussed the options and I made an appointment for next week to have him do a brake service. I have over 370k miles on the Tahoe and part of the reason it's still running so strong is the great service it gets! Thanks again Trevor and Randy's garage, you have a customer for life!!! read more

These guys are fantastic! I was blessed to be referred to them while I was attending NAU (before Yelp existed). They always took excellent care of my old Blue Buick Regal and got to know me personally (because I was in there a lot). I felt like they legitimately were fair and did great work, especially well treated as a single college girl (never felt like I was being overcharged for not knowing details about how my car engine operated). read more

This is a very overdue review of the best shop in Flagstaff, the only shop that I trust with my car within the town and the only one that I would recommend. Randy's is an honest shop and will not try to sell you anything you need; instead of creating a long bill of parts that will break the bank, they find the best solution to get back on the road. The staff and owner are always super friendly and knowledgeable. I have had everything done by then, from an oil change to a new clutch, with everything being done flawlessly. Before going to Randy's, I got my car serviced at a dealership in town; I will not mention their name and was always unhappy with the service. After going to Randy's, they showed me where the dealership mechanics messed up my car and explained why a certain thing needed to be addressed and how urgent it was. read more

I recently went into Randy's downtown garage to get some service work done. I've been in here many times and had a lot of work done and they've always been great to me. Recently I went in the owner Aaron must've been in a bad mood and treated me like the A dog off the streets he cussed at me told me get out of the store and told me never to come back. I threw it off my shoulder as he was having a bad day, but then again I've been in the business were customer service is everything and in this day and age it is everything! I will never ever go back in there or tell anybody else that they should go there my experience was so bad they left a bad taste in my mouth.I will gladly go to a Toyota dealership and pay more before I give him my fucking money read more

I'm an in air-conditioning contractor so dealing with company vehicle repairs and mechanic shops is nothing new to me. Randys Downtown Garage went over and above with their customer service. They literally made me and my wife feel like family why they took care of our vehicle. I can't say enough about how awesome they are! read more

Randy's garage saved our day and trip. While traveling through flagstaff my boyfriend's truck broke down and had issues starting up. We called numerous shops in the area but due to holiday demand couldn't get in. When we called Randy's we were greeted by a very knowledgeable young woman who without hesitation told us to come by and assured us Someone would take a look at the truck. When we pulled up the young woman at the front desk immediately went over options and zoey ran a quick diagnostic test. After we passed the diagnostic test with flying colors we hit the road again chalking the slow start up to altitude issues. Randy's garage was able to quickly assess our issue and put us at ease for the second leg of our trip. We are so thankful we found Randy's garage and would highly recommend them to anyone needing repairs. read more

The mark of a good mechanic is their ability to diagnose a problem correctly. I brought my Land Cruiser in to be looked at. The owner Aaron put it up on the lift and within a few minutes he knew everything about the car, the way my car had been maintained and the way I drive. He explained what was right and wrong about the truck and gave recommendations on what he thought it needed to be safe and a good daily driver. His estimate of the repairs seemed fair and reasonable. As a college town, with kids here with parents far away, I would trust this place for my kid's car. I would recommend this shop and wouldn't hesitate to return. Hope this helps. read more

Couldn't recommend enough. I've taken other vehicles to other shops in town just for diagnostics before, only to have the shop keep my vehicle for a week+ and only do the work when I call to ask for a progress update. I dropped my truck off at Randy's this morning, which had a litany of problems including the starter being toast and it randomly stalling at speed, misfiring, weird not-cool noises, tons of stuff. I left my truck at the garage and planned on biking to work for the better part of a week. I was really surprised and happy when I received a call at 4pm saying my truck was ready for pickup. Parts and labor were really reasonable and the work cost less than what I was anticipating. Randy explained what they did and why -- and what work could be done in the future (and why -- he wasn't merely trying to upsell stuff to me), I really appreciated it. I picked it up 8 hours later and it ran like a dream, a far cry from the truck that barely started or ran when I dropped it off in the morning. I feel like I can trust this shop and will be back. read more

I rate this garage ONE because there is no ZERO for me to rate!!! I fixed my friend's Grand Cherokee here, they told me the part of my front axle was broken and they will order a new one to replace. HOWEVER!!! When my friend did his service later in the Cherokee dealer after the car was fixed, the dealer told us that the part was actually not replaced!!! Instead, they just use some glue to stick the broken parts together!!! We were totally cheated!!!!! read more

SPOILER ALERT: This is the best auto repair shop I have ever experienced anywhere in all my travels. As an uncertified mechanic, I am often asked to repair vehicles for my friends. I spent a few days in Flagstaff to get my friend's '72 Blazer in suitable shape to drive back to Phoenix. The Blazer hasn't been driven in 18 years, and I needed to replace several key parts on the vehicle. I rebuilt the Quadrajet carb, installed new spark plugs and wires, and replaced the brake hoses. But I wanted a professional mechanic to verify that the vehicle was in safe working condition. Randy's is constantly inundated with vehicles to repair, so I had to wait a few days for an appointment, but it was WORTH IT. Trevor brought me a list of everything amiss with repair costs included, from the water pump leak that I hadn't noticed, to the worn universal joints on the 4x4 driveshaft. Dispelling my natural inclination to view all auto shops as untrustworthy, he even brought me under the vehicle on the lift and showed me how to fix the issues myself if I was willing and able. When people live to help and serve others above all else; profits will soon follow. read more

I brought my car in to Randy's for brakes and an inspection. Upon inspection, they identified an oil leak and said it was the oil pan gasket. I had them replace it (~$300). A week later I noticed it was still leaking. I took it in to another shop and they identified the leak coming from higher in the engine (vacuum pump). read more

Wow is all I can say!! I was moving my daughter from Houston Texas to Phoenix Arizona to finish her education. We were so close to our final destination when going down a hill the car started to shimmy. Scared to drive the last 3 hours downhill to Phoenix we dropped in Randy's Downtown Garage to see if they could help us. The parking lot was FULL!! We thought we'd be out of luck but maybe they could recommend another shop in town if they were unable to fit us in. The guys were great! Had a diagnosis within 15 minutes, they got the parts, fixed her car and we were back on the road within 2 hours! Amazing service, amazing work, and very fair pricing! Thanks so much to everyone at Randy's Downtown Garage!! read more

I was driving from St. George, UT to Snowflake AZ, 110 miles from the nearest city, when my check engine light came on. I had a pretty good idea that it was the coil on one or more of my cylinders. I took a chance and drove all the way to Flagstaff where I bought the parts at NAPA. NAPA recommended Randy's Downtown Garage. I drove to the shop and went to the front desk and explained my situation. The manager said she could get me right in. As fast as I could pull my car into the service bay, they had a mechanic on it. 15 minutes later the job was done. If I lived in Flagstaff, Randy's would be my mechanic shop. I've never had better customer service. read more

My friend & I (2 women w 2 teens) were traveling through Flagstaff heading home to Tx when the alternator went out. Babbitt Ford refused to help us - (in our Ford Expedition no less & prior to their closing). We crossed the street to Randy's. HUGE HEARTED MAN! He could not personally assist us but made several phone calls around town to help us. If ever I were in need in Flagstaff, I would take my vehicle to Randy's. I will add to this because Big Doggs Garage is not on Yelp. Randy sent us to Big Doggs Garage off 6th Avenue. Skip & Smokey had already gone home for the night but came back to meet us after getting Randy's call. UNBELIEVABLE! They did quick diagnostic to find problem, called around to find alternator, drove to pick it up & fixed it so we could get on the road! He also only charged us his cost for the part - FORD WOULD HAVE CHARGED DOUBLE I'm SURE. Please please please - take your car to either of these 2 honest local shop owners who still know the meaning of outstanding customer service - and truly genuinely nice people. Skip is honest! We had time to sit & visit while car was being repaired. Big Doggs used to only do custom paint etc but is a full auto repair shop. read more