Yelp to the rescue again! On our a trip from California to New Mexico, we heard a recurring noise…read morethat seemed to be coming from one of the rear tires. We stopped at Sam's Club and it turns out that our wheels were out of balance so they fixed that. However, when we left, the noise was even louder. I looked on Yelp for a local Auto Mechanic. I found Auto Rehab which had a 4.9-star rating with 94 reviews. They saved the day for us! Right off the bat, from our description they thought it was likely a bad wheel bearing. We left our car with them at about 1pm and walked across the street to a cute little coffee house. We got a call in less than an hour to confirm the problem and get the price. We had already started looking for hotels since we didn't think there would be any way our car would be ready the same day. They did, however, say they'd do their best, which we appreciated! At about 3pm, we walked back to the shop. Our car was out for a test drive. It was fixed!! We got on our way and would make it back for a cousin's 80th birthday dinner the next day! Added bonus: The owner is Derek and the other employee who helped us was Troy. They were both super nice. We thought the price was fair. And Derek provides an additional warranty beyond the normal 12k miles. He told us the repair is guaranteed for 2 years. He said he buys the extra warranty because a lot of his customers are passing through town and live in other states. All we have to do is call him if we have a problem within two years and he'll give us a number of a local mechanic that will honor the warranty. How cool is that?! We were also impressed when Troy brought out the damaged part to show us without us even asking. Lastly, they have a very comfortable waiting room with tables and a sofa. I hope we don't have future car trouble near Flagstaff, but if we do, we would absolutely go back to this shop.

Popped in today because the car was making a noise and, of course, it wouldn't make the noise for…read moreDerek when he drove it around, but absolutely fantastic as always and if the car makes the noise again we'll be back!

This shop probably saved us from a major disaster. We are traveling and we were able to come in…read morefirst thing on a Sunday and they diagnosed our brake and rotor problem right away. Quoted us an hour wait and we're probably done even sooner. The receptionist was very kind and the mechanic brought us out to see the damage that another shop overlooked. Since we are on a road trip we were very thankful for the fast and affordable repair that could have been a major disaster.

Had a bad MAF sensor! They did a great job with quality parts under a time crunch. Highly recommend!read more

I was in flagstaff only for a few days. I needed an oil change and went to Valvoline. Valvoline…read moregave me a list of maintenance items my car needed, which scared me because I needed to be able to drive down the mountain to Phoenix tomorrow. I found TAG because of their great reviews. Even though they were busy and about to go to lunch, they very kindly inspected the items I was most concerned about, the serpentine belt and the brakes. They showed me both were in good shape. I offered to pay for the inspection, but they very kindly waived the fee. I am in flagstaff often and will definitely use TAG for anything my car needs when I'm here. Very trustworthy and kind guys, and a business you can trust :) Thank you again!

Unfortunately like other places in flagstaff this shop went down hill. Brought my truck in without…read moredoing my research and just relying on old recommendations from years ago. I think they fixed my trucks issue... unfortunately I left the shop and found 2 new issues within 10 miles of headed home. I just woke up and tried my remote start not working? Basically everything they touched is worrying me. This is my daily driver I put probably 90 miles a day on this thing. At the end of the day I should have done my research and walked away as soon as I stepped foot into this place. Not mad at the shop I should take my truck back in a demand they fix the new issues but this would be the third time now and I feel like I will just leave with some slapped on temporary fix again. Long story short don't be like me DO YOUR RESEARCH!

We were traveling through Flagstaff and planning to stay for 1 night when the van started…read moremisbehaving. Very ominous noise from the front suspension. I called Randy's about 4:30 and they set me up for 8 the next morning. They got right on it and were finished by early afternoon. Great service, friendly place, and very fair pricing. I highly recommend Randy's if you need service in Flagstaff.

I want to share the experiences I have been having with Randy's Downtown Garage. I brought my car…read morein because my fuel door wouldn't open. Randy's said the fuel door and spring mechanism would need to be ordered and they charged me $546 to fix the door. I trusted them (my error for sure) and didn't research the estimate they gave and had them do the work. I later began to look into the costs and found that the price for a fuel door for my car was at the most $112, while Randy's charged me $245. Furthermore I learned when I dropped by the dealership that it wasn't necessary to replace the fuel door to fix the clip and spring that were the problem. In fact, Randy's charged me for those parts separately as well, at a rate more than double what the dealership cost. The dealership offered an estimate of $201 to repair the fuel door, a full $345 more than Randy's charged. I wrote a civil letter to Randy's and their owner, Harry Curtin, asking for a refund of the difference between what they charged and the more customary charge of $201. Two months later I have (of course) not heard nor received anything. I would strongly advise anyone to be very cautious with Randy's Downtown Garage. Certainly don't accept any estimate from them (as I did) as reasonable. I have not found them to be an honest business.

We were driving through Flagstaff going to Colorado and the check engine light came on…read more Went to AutoZone to get the code read and we needed a camshaft position sensor. It was a Sunday. We had friends waiting for us for dinner in Colorado. AutoZone sent us here and they ordered the part and we were in and out within about two hours. So thankful for seven day auto service. They showed us where to go to lunch while we were waiting and the whole experience was great. Thank you!!

Absolutely wonderful, helpful, skilled and accommodating. We were visiting the area for the day and…read moremy gas tank lock mechanism failed. They were able to quickly fix and get us back on the road on a Sunday morning. I'd recommend them to everyone.

I stopped into R&A to inquire about a battery for my BMW key. After some playful banter about the…read morePittsburgh Pirates the Boyz sent me on my way to the appropriate shop w some very key info (pardon the pun). Thanks for going the extra mile R&A. You guys rock!

I initially went to R&A Imports after another Flagstaff auto shop recommended them. I brought in my…read moreSubaru for an oil-consumption issue and was so impressed with the customer service that I decided to bring my husband's Subaru in for an ongoing problem as well. Unfortunately, that experience was completely different. We left his Subaru with them for an entire week, and it was never even diagnosed. We picked it up and later gave them another opportunity, dropping it off again for several days. Once again, it was not looked at. When we told them we needed the vehicle back by a certain afternoon, we ended up being charged $140--even though the problem had never been diagnosed or repaired. I understand shops get busy, but keeping someone's vehicle for days at a time without looking at it, twice, and then charging $140 was incredibly disappointing. We gave R&A Imports more than one opportunity because our first impression was so positive, but unfortunately, we will not be returning with either of our Subarus and I cannot recommend them based on our experience.

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

My dad used to take our cars to Ascot when I was growing up. It was the only place he trusted. I've…read morebeen away from flagstaff for a long time, but moved back recently. We were looking for someplace to take my wife's vehicle for general servicing maintenance and thought I'd see how Ascot was these days. I'm pleased to say they are still the neighborhood shop I remember going to with my dad. Prices were reasonable and the staff was friendly. No one tried to sell us on any crazy maintenance "needs". I'll definitely keep using them for my vehicles moving forward.

I can't thank you enough for helping us when we really needed it! We were bringing our daughter…read morefrom Wisconsin to the Grand Canyon to work for the summer in her car when something was going wrong with what I thought the brakes. They knew it was an emergency, but they took care of us as if we were a long time customer. Fair price, and quick turnaround!

Came here to get a check engine light, code P0026 & P0028. Showed him the scanner picture, acted…read morelike he didn't know what was going on. I think he didn't speak English so I talked to him in Spanish so no miscommunication there. Finally told me to wait outside but 15 min later, nada. Off to Andersons I go I guess.

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

Overpriced Work not worth bringing your vehicle here will charge you 100-200 more than anywhere…read moreelse. Not to mention the possibility of them installing parts incorrectly. Had new brakes pads installed here and they were put in UPSIDE down how do you even manage that?? and only knew because I brought it to brakes plus because of nonstop squealing and didn't want to waste my money at this God awful shop.

Heath's is the only place I will take my car and feel confident referring friends to. They are…read morehonest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason.

Gave me an outrageously high quote for what should have been about a one-hour job, based on…read moreestimates from another reputable local shop. Once I questioned the estimate and asked for a breakdown, they suddenly said they could lower the price. It felt like they were trying to pad the labor hours and see if I'd agree without asking questions. I wouldn't recommend them based on that experience.