Our road trip from San Diego, CA to our Sedona and Grand Canyon vacation destinations came with an…read moreunexpected car problem as we got to our rest stop midway through at Flagstaff on Wednesday afternoon. We are very grateful for Adam at Ascot Automotive who accommodated our request to check the check engine light issue on our Ford Edge even though they were already booked for the week. He listened and empathized with our situation to make it back home safely to California by Friday. When we arrived to Ascot Automotive on Thursday morning, Adam took care of us with great professionalism and honesty. After taking our information, he offered to have one of his staff drive us back to the hotel. He kept us updated from the point of the car diagnostics to the details of parts and labor for the repair. By Thursday afternoon, we agreed to have the repairs done. On Friday morning, our car was ready so he sent Darius to pick us up from our hotel to Ascot to pay and pick up our car. Price wise, the cost of the diagnostic, parts, and labor were very reasonable. I am writing this review on our drive back to San Diego. We couldn't be happier with how well our Ford Edge is running. Most of all, we are very happy with our experience and the excellent customer care Adam, Cody, and Darius provided at Ascot. They definitely deserve a 5 plus star rating!

Please do not go to this auto shop. They are a waste of money. They charged me over $100.00 dollars…read morefor a battery charge. Didn't tell me the price upfront and still didn't solve my problem.

Yelp to the rescue again! On our a trip from California to New Mexico, we heard a recurring noise…read morethat seemed to be coming from one of the rear tires. We stopped at Sam's Club and it turns out that our wheels were out of balance so they fixed that. However, when we left, the noise was even louder. I looked on Yelp for a local Auto Mechanic. I found Auto Rehab which had a 4.9-star rating with 94 reviews. They saved the day for us! Right off the bat, from our description they thought it was likely a bad wheel bearing. We left our car with them at about 1pm and walked across the street to a cute little coffee house. We got a call in less than an hour to confirm the problem and get the price. We had already started looking for hotels since we didn't think there would be any way our car would be ready the same day. They did, however, say they'd do their best, which we appreciated! At about 3pm, we walked back to the shop. Our car was out for a test drive. It was fixed!! We got on our way and would make it back for a cousin's 80th birthday dinner the next day! Added bonus: The owner is Derek and the other employee who helped us was Troy. They were both super nice. We thought the price was fair. And Derek provides an additional warranty beyond the normal 12k miles. He told us the repair is guaranteed for 2 years. He said he buys the extra warranty because a lot of his customers are passing through town and live in other states. All we have to do is call him if we have a problem within two years and he'll give us a number of a local mechanic that will honor the warranty. How cool is that?! We were also impressed when Troy brought out the damaged part to show us without us even asking. Lastly, they have a very comfortable waiting room with tables and a sofa. I hope we don't have future car trouble near Flagstaff, but if we do, we would absolutely go back to this shop.

Popped in today because the car was making a noise and, of course, it wouldn't make the noise for…read moreDerek when he drove it around, but absolutely fantastic as always and if the car makes the noise again we'll be back!

University Auto was a sense of calm during a stressful situation. They diagnosed and replaced our…read moretransmission while we were on a road trip. Jamie and Christopher are the best.

I would strongly recommend getting a second opinion before having any work done here…read more My son lives in Flagstaff and his car broke down, dumping fluid all over the street. We had it towed to University Auto Repair, where we were told the radiator needed to be replaced and the fluids refilled. That immediately raised a red flag because the radiator had been replaced less than a month earlier. Rather than authorize the repair, I decided to have the car towed all the way back to Phoenix to the shop that had just installed the new radiator. Sure enough, there was nothing wrong with the radiator. It was simply a hose. My shop in Phoenix fixed the problem and didn't even charge us. Afterward, I read through several other poor reviews about University Auto Repair, and I'm extremely glad I trusted my instincts and had the car towed elsewhere. I can only draw one of two conclusions from our experience: either their mechanics completely misdiagnosed a relatively simple problem, or they were recommending an expensive repair that the car did not need. Either way, that is extremely concerning. We paid to tow the vehicle roughly 140 miles back to Phoenix rather than trust their diagnosis, and it turned out to be the right decision. My advice: If you're told you need a major or expensive repair here, get a second opinion before authorizing anything.

I have a 2004 Porsche Cayenne that I was towing my car hauler and blew a coolant overflow line…read moreburied in the valley. It was a $10 part that cost North of $1,000 to replace because of where it is located. I was really happy to find a competent shop that knows Porsches. They were able to get the part from LA in a couple of days and fix it right after that. They also found an unrelated issue and notified me. Since I had the time to shop around for that repair, they came in with the most reasonable quote. I'll add another review once that job has been completed. Thanks Ken's Import Service!

Overpriced Work not worth bringing your vehicle here will charge you 100-200 more than anywhere…read moreelse. Not to mention the possibility of them installing parts incorrectly. Had new brakes pads installed here and they were put in UPSIDE down how do you even manage that?? and only knew because I brought it to brakes plus because of nonstop squealing and didn't want to waste my money at this God awful shop.

Heath's is the only place I will take my car and feel confident referring friends to. They are…read morehonest, fair, and provide fast, quality service. They go above and beyond and are affordable. I know they are going to help me with the maintenance of my car without trying to sell me on unnecessary work. My dad owns a car shop in Washington so growing up I was spoiled and never had to deal with the ridiculous sales tactics of the industry. Before I found Heath's I went to two other places in Flag, one being a dealership- Awful experiences with blatant lies trying to take advantage of me. But Heath's was and always has been honest about my car and both Jeff and Jeffrey let me know what I need vs what I could do and how that impacts the mileage I'll get out of my car in its lifetime with me. That's HUGE. Plan ahead and schedule an appointment. They are busiest than their competitors for a reason.

Would not recommend Heaths/Ascot to anyone I like. Aside from being able to book online, the…read morecondescending man working the front desk was what did it for me. I booked an appointment online, and upon getting there, he told me he didn't have it. I had an email and text, but found out it had been for their other location (I was not aware they also owned ascot nor did I select that location). It was a misunderstanding, but he provided no understanding, solution, or explanations, just told me it was at Ascot. I proceeded to walk out, as I was not going to spend money with them or at Ascot after being treated so poorly. My guess is, I'm not the first person to do this, so maybe it's their booking system...

We were traveling through Flagstaff and planning to stay for 1 night when the van started…read moremisbehaving. Very ominous noise from the front suspension. I called Randy's about 4:30 and they set me up for 8 the next morning. They got right on it and were finished by early afternoon. Great service, friendly place, and very fair pricing. I highly recommend Randy's if you need service in Flagstaff.

I want to share the experiences I have been having with Randy's Downtown Garage. I brought my car…read morein because my fuel door wouldn't open. Randy's said the fuel door and spring mechanism would need to be ordered and they charged me $546 to fix the door. I trusted them (my error for sure) and didn't research the estimate they gave and had them do the work. I later began to look into the costs and found that the price for a fuel door for my car was at the most $112, while Randy's charged me $245. Furthermore I learned when I dropped by the dealership that it wasn't necessary to replace the fuel door to fix the clip and spring that were the problem. In fact, Randy's charged me for those parts separately as well, at a rate more than double what the dealership cost. The dealership offered an estimate of $201 to repair the fuel door, a full $345 more than Randy's charged. I wrote a civil letter to Randy's and their owner, Harry Curtin, asking for a refund of the difference between what they charged and the more customary charge of $201. Two months later I have (of course) not heard nor received anything. I would strongly advise anyone to be very cautious with Randy's Downtown Garage. Certainly don't accept any estimate from them (as I did) as reasonable. I have not found them to be an honest business.

I was in flagstaff only for a few days. I needed an oil change and went to Valvoline. Valvoline…read moregave me a list of maintenance items my car needed, which scared me because I needed to be able to drive down the mountain to Phoenix tomorrow. I found TAG because of their great reviews. Even though they were busy and about to go to lunch, they very kindly inspected the items I was most concerned about, the serpentine belt and the brakes. They showed me both were in good shape. I offered to pay for the inspection, but they very kindly waived the fee. I am in flagstaff often and will definitely use TAG for anything my car needs when I'm here. Very trustworthy and kind guys, and a business you can trust :) Thank you again!

Unfortunately like other places in flagstaff this shop went down hill. Brought my truck in without…read moredoing my research and just relying on old recommendations from years ago. I think they fixed my trucks issue... unfortunately I left the shop and found 2 new issues within 10 miles of headed home. I just woke up and tried my remote start not working? Basically everything they touched is worrying me. This is my daily driver I put probably 90 miles a day on this thing. At the end of the day I should have done my research and walked away as soon as I stepped foot into this place. Not mad at the shop I should take my truck back in a demand they fix the new issues but this would be the third time now and I feel like I will just leave with some slapped on temporary fix again. Long story short don't be like me DO YOUR RESEARCH!

I have been taking my vehicles to Coconino Motors for years. Trusting your mechanic is so important…read moresince having a safe and reliable car or truck is essential. Once, I referred someone to Coconino Motors and the told her that she was going to need an expensive repair to her CV boot or something like that. She didn't take their advice and the next thing I knew she had a broken axle. Lesson learned. Always listen to a mechanic that you can trust!

I was having a bad day. Coolant wouldn't hold near Munds Park, coming from Williams, in heavy rain…read more I called Coconino Motors based on an alternative option given to me by roadside assistance. I called Pat answered and he was honest. Friday at 2, when I thought I'd be looking at an unexpected hotel bill on top of the tow and repair. Pat and his technician found out it was busted radiator cap, called for the part, and set me up quickly. I would bring my truck here, from Phoenix, to have service. The cost was reasonable to boot. Not all heroes wear capes. Thanks Pat and team!! Say hi to Tito.