I can't thank you enough for helping us when we really needed it! We were bringing our daughter…read morefrom Wisconsin to the Grand Canyon to work for the summer in her car when something was going wrong with what I thought the brakes. They knew it was an emergency, but they took care of us as if we were a long time customer. Fair price, and quick turnaround!

Thank you to Soto Brothers. My husband was traveling from California to Texas towing our jet ski…read more We had our trailer tires replaced the morning before he left CA. While traveling in Arizona at 8pm, he noticed grease leaking from one of the trailer tires. My husband called and they were able to help troubleshoot over the phone to check a few things and make sure it was safe for him to travel to their location in the morning. When they opened, they were able to look at the issue, provide us with the help we needed and got my husband home safely this morning. I can't thank you enough for the care and time that you provided while in the middle of nowhere and far away from home. Your kindness will be remembered.

Great place, polite and warm waiting room. It's a bit cold outside so it was nice to wait on the…read morebig couches. My car was done quick for a minor repair needed. Location easy to find

Told by Car Rental place that Pep Boys is their affiliate: took car there to get a diagnosis to see…read morewhat was going on with car: went into shop, told by attendant that they don't do anything on Saturday...it would be Tuesday or Wednesday before they could even look at car...Why are they even OPEN???

Local to flagstaff & I have taken my cars to get serviced to both stores for 4yrs. Every time it is…read morea great experience. This store has grown to be a favorite for the above & beyond great service, speed and care they took on my cars. The manager was very informative, professional and helpful. The staff was quick help and also took the time to check on an issue for me. I was even shown an area of a small oil leak to where I will be taking my car in to get a mechanic to inspect. Oh they also change your windshield wipers!! I would advise, dont show up 5 min before they close! Everyone has a right to go home at the end of the day. The longer the line before closing or at any time the longer you are gonna wait to get your car done and keep them working late. Also, don't be like the guy below and show up right before your doctors appointment and blame the oil change line and manager for being late. Duh!

Five stars for service. One star for confused and/or lieing staff. Manager told me the light check…read morewas done, I told him somebody is confused or lieing. I was then told I was being rude and the manager escalated the situation by using repetitive assertiveness, "You're being rude sir, you're being rude sir!" Just because you say it doesn't mean it's true, and then you escalate and anger a customer that your assistant manager lied to you about. Look to your associates that are lieing about service they didn't perform, it's called fraud. Next time, I'll keep my mouth shut and just report you for fraud. You start an arguement then have to win it, tacky! I'll be back for the service, maybe you're staff will have learned not to lie by then!

Amazing staff at this location! We came here first thing in the morning the day after Christmas…read morecause we needed an oil change before we headed home and were very impressed with the professionalism and quality of work from all of the staff this morning. We felt the dedication from these men to provide quality service, I would come back here!

My daughter took her car in to have service done to it, and they broke off a lug nut and sprayed…read moresomething on the battery that made it worse.

Great experience here at JL. Perfect to have a Starbucks across the street to wait at too! JL…read moreattendants are all polite and efficient. I usually get all my synthetic oil change done but today I had all kinds of blinker lights issues so I was able to get some light maintenance taken care of. Which I super appreciate because being Saturday no mechanic places are open! So luckily JL could fix my blinker light that I needed done. My whole Saturday is shot with car errands but I'm happy to get in and out and good service from JL

They noted service done that wasn't done. How do we know if they did anything if they lied about a…read morefew little things. Our only option after their overpriced service is to pay to have it done again so we KNOW it was done.

Alex at Wrench Heads has been my go to since I found him. Efficient, fair priced, and great…read moreattention to detail. I would highly recommend Alex and Wrench Heads Garage.

Alex, the owner is very honest. He told me everything about what he can fix and what he can't. He…read moreis also very fair about the price. I am so glad to meet him. Now I found the garage I can trust that they won't overcharge me.

We were traveling through Flagstaff and planning to stay for 1 night when the van started…read moremisbehaving. Very ominous noise from the front suspension. I called Randy's about 4:30 and they set me up for 8 the next morning. They got right on it and were finished by early afternoon. Great service, friendly place, and very fair pricing. I highly recommend Randy's if you need service in Flagstaff.

The website says, they work on diesel trucks. They have no…read moreclue about diesels. I will say, Drew the manager is cool, but that's where it stops. I had a fuel sending unit issue. It was a no start after unit replacement. I waited 4 WEEKS for them to fix the issue. They threw a parts cannon at it, changing ficm, icp, removing glow plugs, etc. said my rigid fuel line was leaking, never had an issue with that, and i never approved it, but charged me anyway. they did an OBD scan couldn't find the issue, then said they refuse to work on it. I had it towed to a diesel only shop, it was running in two days. Randy's charged me $800 for labor.(justify that) They were going to charge me $1000 for the unit. I bought the part for $190 and I was pressured to have it shipped overnight. $325 total. I could have saved $130 because it just sat for weeks. Basically I paid over $1000 for that experience, It STILL DIDN'T RUN. In total, $1600 total for a fuel sending unit and IPR sensor. By both shops.

I was passing through and my engine coolant light turned on. Couldn't tell which color was it in so…read moreI went it and Carl helped me out right away. He checked the color, topped it off with no charge. Thanks again Carl!

I was going through such a hard time and was passing through town and ended up getting in an…read moreaccident and they literally looked out for me and helped me so I could get back on the road and were so kind! I recommend everyone comes here! I am so appreciative of the team that helped me here!