Big shout out to Brett he really knows his stuff took my K5 in and he was able to start diagnosing…read moreon the spot these guys really go the extra mile and I appreciate it

I brought my 2019 Sorento in for an oil change. I asked to ensure that washer fluid be added. I was…read moreassured it would be part of the 10 point inspection. Luckily I looked under the hood before I left. It was not added. Also my regular Kia dealership in WA state gives me a copy of the inspection report. It was not given to me so I requested it. I compared the report from my Kia dealership in Washington state. Oxendale kia showed the brake pads had lots of wear remaining but my report from Washington state showed 5/6. it was explained to me by Oxendale Kia that it depends on how it's measured. I don't understand that reasoning.

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

We worked with Oren Payne on 2/14. Oren was absolutely fantastic to work with and helped us find a…read morefabulous, reliable and affordable family vehicle. We purchased a "used" mazda CX-30 and for the whole process we enjoyed Oren's company, knowledge and expertise. He was the selling point honestly. We had a fun time and we love "nightshade" our Mazda. Thank you so Much Oren! Katie + Josh

This place sucks don't ever go here screwed me out of car that I had put over $4,000 into ... Plain…read moreand simple don't ever go here all they want is your money they have rude employees especially that Norma girl ... I was always on time with the payments never had a late payment if not early but whatever.. place sucks!!! Better off going to a real dealership!!!

This is definitely the place to go if you are looking for an affordable car and don't have a ton of…read moremoney. He does payment options for those that don't have good credit. He is by far the nicest caring guy around.

We have bought multiple vehicles from this dealership. We feel like our car buying process has not…read morebeen as great as it was in years past, we still enjoy Nissan vehicles and servicing them here. Also, the lady in service, Maggie, is fantastic and we always enjoy our interactions with her!

Oil change today was great with the coupon. I forgot the name of the young man helping me. I was…read moredirected to Subaru next door. He was there. Start to finish, 35-40 min. I got a clean diagnostics and all fluids and systems were checked. He explained everything thourghly. Bonus-a car wash too!

Drivers can't follow simple instructions when dropping off a non-running vehicle. Vehicles…read morerepeatedly dropped is inconvenient spots where they are in the way rather than in the designated lot

Flagstaff Towing is a predatory scam. They towed my car from the spot I paid $100/month…read morefor--because I parked slightly angled to avoid a mountain of snow my complex failed to remove. FYI: Landlords are legally required to maintain safe, accessible parking--they didn't. Instead, they had me towed... walking distance away. Then Flagstaff Towing demanded $300 in cash only, refusing card--which is illegal under AZ law (ARS § 28-4847). The photos they took of my car show the snow hazard. They ignored that and held my car hostage. This is predatory and unlawful. If this happened to you too, file a complaint with the Arizona Attorney General.

BUYER BEWARE I…read morepurchased a vehicle from Troy & Bryce at Flagstaff Autoexchange. I am saddened to say that exactly one day later (on a road trip) my car stopped accelerating in the middle of the hwy going 65-70 mph. This contintued frequently several times and my engine even shut off. It was in the shop twice for a week each time for several different reasons. After taking my car to Findlay Toyota, I have recieced a long list of cautionary problems to be worried about. At this point I have not only bought a car with payments, I have bought a dysfunctional problematic vehicle that will always have issues. While this car shopping could have been a wonderful experience, sadly is has become my worst nightmare. Troy & Bryce have been unprofessional since they were questioned about such issues. Basically they were glad to have passed the problem onto their customer with no ownership on their part to help. These issues put my lIfe and others in danger, with not even an apology for the high anxiety it had caused. After filing a complaint with the BBB, they retaliated against me for that reason & would not return phone calls or make contact with me. I was basically yelled (& spit) at by Troy simply just bringing this to his attention and thus this created a very hostile environment for me and my family. I have heard from several people at auto shops & Findlay Toyota that they constantly are fixing cars from them. BUYER PLEASE BEWARE. Do your research.

10/10. All vehicles inspected by reputable mechanics in…read moretown. Easy finance. I was in and out with my third vehicle with a credit union rate of 3.25% and zero down in under an hour.