Findlay Volkswagen Flagstaff is great, I'd 100% recommend it to anyone!…read more Came in on Saturday with a broken rim after hitting potholes on the way to the Grand Canyon and everyone was super friendly and tried their absolute best to get it fixed and to get us back on the road. It was super hard getting a new rim for us because it was the weekend and it wasn't in stock anywhere around and they tried every possible option to still get us the part as soon as possible. They also took the time to explain to us in detail what was wrong and to make different recommendations before fixing everything and getting us back on the road. Thank you everyone, really appreciate it!

This location is permanently closed. We are visiting from out of town and didn't know until drove…read morethere to get coolant.

I went here to buy a new car. I've bought lots of cars over the years, and this was the easiest…read morepurchase I've ever had. No games, no stress, just a very straight forward friendly negotiation. I've always done my research, I knew the invoice price of the car that I wanted and the wholesale value of my trade in. Their OTD was 1K less than what I was prepared to pay. Unbelievable. The salesman was great, and no being pressured by a vicious Sales Manager. They also followed up after the purchase to answer any questions I had about the car's various systems, that turned out to be pretty useful. This is the reason that there are so many Subarus in Flagstaff.

From start to finish a pleasant experience. Saw the Raptor on the internet, made an inquiry and…read moreHolly called me right back, This was on a saturday night..I was pre approved on the financing but they called my lender and negotiated a better rate .. I signed online and flew from San Diego to Phoenix.. Met at the airport by their driver and that was that !! They lost a star become the exterior of the truck was dirty. I will call them again. Thank you Holly.

Elijah was great! A true professional and extremely knowledgeable. He was patient throughout the…read moreentire process, never made me feel pressured, and went above and beyond to make sure everything was right. The level of service Elijah provided really stood out and deserves recognition. He was responsive, straightforward, and genuinely helpful from start to finish. I highly recommend Findlay, and if you're looking for someone who will take care of you, definitely ask for Elijah!

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

Took my 2005 diesel truck to the dealers (Phoenix and two in CA) three times and they kept it…read moreseveral days and failed to fix it, and still charged me a fortune. I explained it all to Jason Fry. He listened carefully, told me exactly what they were going to do and what it would cost. I left my truck over night and it was finished by noon the next day. I won't bore you with details, but this was a pretty significant job. Final cost was right on the quote and this truck runs as good now as it did new! Based on my experience, I could not be more pleased. I'll never take my truck to a dealer again!

Referred by ford that was 2 months out to look at my truck and again this shop was 2 months out…read morecouldn't accommodate even a diagnosis, I traveled from California and as crowded as California Flagstaff seems even worse than California for service needs.

Had exactly what i needed! Went in and asked for a part and in no time received what i wanted. Was…read morea factory part as well no aftermarket.

I can't say enough great things about this family owned business! We were on our way to Colorado…read morewhen our trailer decided to hit a pothole and break our leaf springs. Unfortunately, the 40 east freeway going to Flagstaff has the worst roads ever. I suggest staying the fast line. Anyways, I called P&M, and Pete answered and said to come by the shop the next day to see if he has the parts. Lo and behold he had the part for our trailer! He was such a lifesaver and we were able to continue our trip to Colorado! Pete and Mary really care about their customers, and they are so knowledgeable about RV's and trailers. I recommend getting your parts from them! Thank you so much, Pete and Mary!

I have a 26-year-old rig that nobody wants to touch and I got into two accidents in one month…read morehitting an elk and a roundabout! Traveling from out of state these guys got me in they explain things very well they helped me understand the process, when I had questions, they took plenty of times to make sure I understood things! You can tell the workers were proud to be there and had an excellent knowledge base on older rigs! Which makes me happy because I'm not excited about the newer ones coming off the pipeline! :)

Extremely Unprofessional…read more Very disappointing and disrespectful experience, especially considering this is the owner. We had been communicating about the RV, and he knew I was driving two hours to purchase it with cash in hand. As I was pulling up, he told me he had sold it to someone else. When I confronted him about how disrespectful and unprofessional this was, he became aggressive, rude, and dismissive. There was no accountability and absolutely no consideration for my time or the commitment we had discussed. For the owner of a business to treat a customer this way is completely unacceptable. His word meant nothing, his communication was extremely poor, and I would never do business with someone who conducts business this way.

Great service. Honest and fair. Stands behind their work. Highly recommend them. Best auto repair…read moreshop in Flagstaff.

Best place to take your vehicle! I highly recommend. Very…read morefriendly, yet professional with prompt repairs !

I live in Grand Canyon National Park and was refereed to Flagstaff Auto Outlet by a co-worker after…read moreshe had purchased a vehicle from them. At the time I was talking with Drive Time, Auto Express and all the other Arizona dealerships that work with "bad credit" and was approaching sheer frustration. If you're in this boat you know what I'm talking about, you read "$500 and a job drives you off the lot". Only to find that there are only 2 or 3 vehicles that meet that criteria and then you're stuck making payments every 2 weeks at their high interest rates. When I finally called Craig and told him I only had $800 to put down, I figured I'd get the same run around. NOT THE CASE.... He ran my credit over the phone and told me the interest would be high but if I came in with the $800 that he'd have me driving home today. So I did and it was a decision I've never regretted and the basis why a year later I purchased another vehicle from them after I hit an Elk and totaled the first car. To this date 5 of my co-workers here in The National Park have purchased vehicles from Craig, Jesus and The Auto Outlet Sales team and we all have the same view of the experience. That Craig will go out of his way to make sure he's given you an honest deal. That being said, you can expect to pay high Kelley Blue for your vehicle but here's why. They send the vehicles to 2 or 3 different shops and do an 180 point vehicle inspection before they sell it and in most cases offer a 3000 mile / 90 day Warranty on major mechanical. Basically, you're covered for your first oil change. Granted, it's not a golden parachute but it's a comforting peace of mind to have and on top of that Craig will often times offer to use their shop mechanic and get your car fixed for much cheaper than any shop will do after the warranty expires just because he values your business. Sure you might find a private seller who's selling the same car for $1200 less but does he offer that? Can he get you financed? Will he stand behind his sale when something minor breaks during the first week of ownership? I'm here to tell you that I ran into problems during the first month on both of my vehicles. Minor problems, like the throttle body cable on the cruise control broke, a CV- Axle, a vibration caused by the heat shield on the muffler, a transmission flush and Craig even got me a new muffler after I decided the after market muffler on the first car was annoying. All relatively simple breaks that didn't effect me driving the vehicle but take that to a shop and you're at almost $2000.00, cost I paid $000.00........ The financing options were what most impressed me. For the first vehicle I came in with $800 and the second $600. In both cases they offered me an extended down payment option, they basically gave me a month to come up with about $1500 before the loan even started. The loan papers were signed but that was a month were I would have been walking if they wouldn't have went out on a limb for me. Now would he do that for everyone, not sure but I think that based upon my income as a server and bartender and the fact that I've been in my job for 3 years, it was a safe call for him. For the first loan my credit was about 510 and they went with Honor Finance out of Las Vegas and my APR was 24%.... It wasn't ideal but I was comfortable making the payments so whatever. When I purchased the second vehicle Jesus told me over the phone that my credit had improved to 590 and that their working with this new creditor and he could get me approved with them and that I'm going to love the rate. Hearing that, I picked out a vehicle from the website and took the shuttle down from the Canyon. In my mind i was thinking 18% maybe 12% if I'm lucky. When I got to the dealership I seen a sharp looking 2010 Honda Civic and when I walked in the door Jesus asked what I wanted to drive. I mentioned that I liked the Civic but that it was probably out of my price range. He replied "no it's not". So I said, If you can get me in that for less that $350 a month I'll buy it - Barring anything bad on the test drive and he said "shouldn't be an issue". When I finished the test drive he had the paperwork ready and showed me what he had worked out with the bank, 4.5% APR. I'm a grown man and I almost cried when I saw it. I said, "are you sure you ran the right persons credit", he said positive.... All and all, I couldn't be happier. I had to take the car in twice within the first month for some minor repairs and both times I dreaded doing it but once I was there, the guys were great. No pressure or guilt, they just fixed the car and didn't charge me anything... In the end, I've just taken a few minutes out of day to tell you that I would do business with them again in a heartbeat and would urge you to consider Flagstaff Auto Outlet in your next automotive purchase.

If I could give them 0 stars, I would. I bought a used car from them last year and it has been…read morenothing but a lemon. Do not recommend them!