We can't offer a more highly recommended team than the one at Flagstaff Nissan. On the first day…read moreof an 8 day trip from Tucson to Colorado our car's transmission gave out on the demanding hills between Sedona and Flagstaff... in over 100-degree heat!! We were lucky that our car could limp to the safety of the Flagstaff Nissan lot. We were greeted by the capable hands of the team there. Javin in the Service department gave us unprecedented attention and guidance through the options. Their first service appointment was a week out, but Javin was able to get our car looked at ahead of schedule. They confirmed that the transmission had died. Given the age of our beloved Nissan Sentra, it made financial sense to put it to rest and get another vehicle. Amazing Jefferson of the Sales team assisted us by shipping what had been left behind in the car and helped us through the sale/transition of the title to Flagstaff Nissan. As said above - I trust this Team. I must also say that our late Nissan served us well for many years and retained an amazing 37 mpg city and 43+ mpg highway throughout its life.

Oil change today was great with the coupon. I forgot the name of the young man helping me. I was…read moredirected to Subaru next door. He was there. Start to finish, 35-40 min. I got a clean diagnostics and all fluids and systems were checked. He explained everything thourghly. Bonus-a car wash too!

Absolutely great staff, the only dealership that offered inexpensive cars and trucks. It's a shame…read morethe owner became ill and had to retire. I will miss their honesty and great prices.

This is definitely the place to go if you are looking for an affordable car and don't have a ton of…read moremoney. He does payment options for those that don't have good credit. He is by far the nicest caring guy around.

I live in Grand Canyon National Park and was refereed to Flagstaff Auto Outlet by a co-worker after…read moreshe had purchased a vehicle from them. At the time I was talking with Drive Time, Auto Express and all the other Arizona dealerships that work with "bad credit" and was approaching sheer frustration. If you're in this boat you know what I'm talking about, you read "$500 and a job drives you off the lot". Only to find that there are only 2 or 3 vehicles that meet that criteria and then you're stuck making payments every 2 weeks at their high interest rates. When I finally called Craig and told him I only had $800 to put down, I figured I'd get the same run around. NOT THE CASE.... He ran my credit over the phone and told me the interest would be high but if I came in with the $800 that he'd have me driving home today. So I did and it was a decision I've never regretted and the basis why a year later I purchased another vehicle from them after I hit an Elk and totaled the first car. To this date 5 of my co-workers here in The National Park have purchased vehicles from Craig, Jesus and The Auto Outlet Sales team and we all have the same view of the experience. That Craig will go out of his way to make sure he's given you an honest deal. That being said, you can expect to pay high Kelley Blue for your vehicle but here's why. They send the vehicles to 2 or 3 different shops and do an 180 point vehicle inspection before they sell it and in most cases offer a 3000 mile / 90 day Warranty on major mechanical. Basically, you're covered for your first oil change. Granted, it's not a golden parachute but it's a comforting peace of mind to have and on top of that Craig will often times offer to use their shop mechanic and get your car fixed for much cheaper than any shop will do after the warranty expires just because he values your business. Sure you might find a private seller who's selling the same car for $1200 less but does he offer that? Can he get you financed? Will he stand behind his sale when something minor breaks during the first week of ownership? I'm here to tell you that I ran into problems during the first month on both of my vehicles. Minor problems, like the throttle body cable on the cruise control broke, a CV- Axle, a vibration caused by the heat shield on the muffler, a transmission flush and Craig even got me a new muffler after I decided the after market muffler on the first car was annoying. All relatively simple breaks that didn't effect me driving the vehicle but take that to a shop and you're at almost $2000.00, cost I paid $000.00........ The financing options were what most impressed me. For the first vehicle I came in with $800 and the second $600. In both cases they offered me an extended down payment option, they basically gave me a month to come up with about $1500 before the loan even started. The loan papers were signed but that was a month were I would have been walking if they wouldn't have went out on a limb for me. Now would he do that for everyone, not sure but I think that based upon my income as a server and bartender and the fact that I've been in my job for 3 years, it was a safe call for him. For the first loan my credit was about 510 and they went with Honor Finance out of Las Vegas and my APR was 24%.... It wasn't ideal but I was comfortable making the payments so whatever. When I purchased the second vehicle Jesus told me over the phone that my credit had improved to 590 and that their working with this new creditor and he could get me approved with them and that I'm going to love the rate. Hearing that, I picked out a vehicle from the website and took the shuttle down from the Canyon. In my mind i was thinking 18% maybe 12% if I'm lucky. When I got to the dealership I seen a sharp looking 2010 Honda Civic and when I walked in the door Jesus asked what I wanted to drive. I mentioned that I liked the Civic but that it was probably out of my price range. He replied "no it's not". So I said, If you can get me in that for less that $350 a month I'll buy it - Barring anything bad on the test drive and he said "shouldn't be an issue". When I finished the test drive he had the paperwork ready and showed me what he had worked out with the bank, 4.5% APR. I'm a grown man and I almost cried when I saw it. I said, "are you sure you ran the right persons credit", he said positive.... All and all, I couldn't be happier. I had to take the car in twice within the first month for some minor repairs and both times I dreaded doing it but once I was there, the guys were great. No pressure or guilt, they just fixed the car and didn't charge me anything... In the end, I've just taken a few minutes out of day to tell you that I would do business with them again in a heartbeat and would urge you to consider Flagstaff Auto Outlet in your next automotive purchase.

If I could give them 0 stars, I would. I bought a used car from them last year and it has been…read morenothing but a lemon. Do not recommend them!

Update to my last Review the Service Manger Bill gave me a full refund. The company they purchased…read more the part from failed to warranty it. So it wasn't Oxendale . I have my vehicle back and taking it back to Phoenix for repair.

This is THEE place to buy a car THANKS to our outstanding salesman Dalton Knapp; What a guy, and…read moresuch a refreshing experience compared to the nightmare we just lived-through at Royal Buick GMC in Tucson. Dalton on the other hand provided the exact OPPOSITE of the traditional deceitful games and dishonesty of typical major-city dealerships. He was honest, professional, courteous and a delight to work with. While it might not sound like much, Dalton RETURNS phone calls and texts immediately and that was a big issue for us. (Pro-tip to competitive dealers: The term responsible actually means the ability to respond and Dalton knows this by his actions!) THANK YOU DALTON, FOR BEING SO PROMT. He is on top of his game and he made us feel like his only customer! Dalton not only provided a very competitive price, but our GMC Canyon has more upgrades. When I mentioned our concern about driving nearly the full length of the state, he offered to meet us halfway! He delivered the truck to the designated location and it was detailed, immaculate and with a FULL tank of gas. Then Dalton spent nearly an hour with us reviewing the features & controls and getting OnStar and myGMC app working perfectly. One key observation we made, was these people at Oxendale GMC (located away from the major cities) seem to understand that customers want and expect to be treated with respect and honesty and Dalton in his community of Flagstaff gets this. My wife and I couldn't be happier with Oxendale GMC and Dalton Knapp. We highly recommend him for an amazing car-buying experience. Dalton exceeded all of our expectations.

As promised. All promises kept . It's nice to know I don't…read morehave to leave the area to get a good / fair deal on a new car. Dillon and our salesperson were very accommodating and friendly. We love our new Honda, and I am looking forward to our next one a few months from now . Thanks for being fair and friendly. It goes hand in hand with the respectable name of Findlay. Sure I shopped around, but my best deal was here .

driving from sun city Arizona to bozeman montana, my 2007 Honda CRV went into a limp mode. forty…read moremiles per hour may take us some time to get home! Limped in to Flagstaff and Monday morning met with Isaak, the service writer. Not only did he manage to squeeze us in to his schedule, but they were able to diagnose and repair the problem by the end of that day! Really appreciated the effort. Great service, really welcome experience from what could have been catastrophic. Many thanks to all involved at Findlay Honda. John Bozeman, Montana

Elijah was great! A true professional and extremely knowledgeable. He was patient throughout the…read moreentire process, never made me feel pressured, and went above and beyond to make sure everything was right. The level of service Elijah provided really stood out and deserves recognition. He was responsive, straightforward, and genuinely helpful from start to finish. I highly recommend Findlay, and if you're looking for someone who will take care of you, definitely ask for Elijah!

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

Sales-Worked with Shane to buy Service Department- Worked…read morewith Thomas and Connor. Helpful with great attitudes, Informative and attentive. ^_^ -Bought a 23 Caddy. Have noticed a couple things, however, team was responsive. Service department informative. Will update when assessed for more ^_^

Rolled in from California on a Saturday. Been towing 7000 pound trailer and passing thru to Mesa. I…read morewanted and oil change, the time was 3:30. Quick lube had only one truck and it was not getting an oil change. Nothing else going on. I believe Shane was the one running the quick lube and was helping the customer with his diesel truck. Another employee asked what I needed and I said just an oil change as I am passing through and I do oil changes every 5000 miles. On my trip I won't make it back to California before the oil life monitor reaches 0 percent as I was already at 21 percent. He said the lube shop was closed but if Shane said ok he would take the truck over to the main shop and do it. When Shane came back in I asked him if he could do a quick oil change. He said "oh you want a quick oil change " like oil changes are major undertakings then he said nope we are closed for the day. He did ask my oil life percent which I told him and he said you have 1500 miles left. I said I don't run it out and I do changes every 5000 miles. His attitude was well to bad we are closed. The service hours for Saturday are until 5:00 pm. Seems like a service that takes roughly 30 minutes could have been completed. If this was my business I would have taken care of the customer especially since many employees were just standing around and some were tiding up. Only the one person said I'll do it if Shane says it's ok. I wish I got his name. Well Shane thanks for nothing but I will be passing through again in a few days and I will be sure to stop by and say hi to you and the service manager and if that's you then the next guy up the food chain.

BUYER BEWARE I…read morepurchased a vehicle from Troy & Bryce at Flagstaff Autoexchange. I am saddened to say that exactly one day later (on a road trip) my car stopped accelerating in the middle of the hwy going 65-70 mph. This contintued frequently several times and my engine even shut off. It was in the shop twice for a week each time for several different reasons. After taking my car to Findlay Toyota, I have recieced a long list of cautionary problems to be worried about. At this point I have not only bought a car with payments, I have bought a dysfunctional problematic vehicle that will always have issues. While this car shopping could have been a wonderful experience, sadly is has become my worst nightmare. Troy & Bryce have been unprofessional since they were questioned about such issues. Basically they were glad to have passed the problem onto their customer with no ownership on their part to help. These issues put my lIfe and others in danger, with not even an apology for the high anxiety it had caused. After filing a complaint with the BBB, they retaliated against me for that reason & would not return phone calls or make contact with me. I was basically yelled (& spit) at by Troy simply just bringing this to his attention and thus this created a very hostile environment for me and my family. I have heard from several people at auto shops & Findlay Toyota that they constantly are fixing cars from them. BUYER PLEASE BEWARE. Do your research.

10/10. All vehicles inspected by reputable mechanics in…read moretown. Easy finance. I was in and out with my third vehicle with a credit union rate of 3.25% and zero down in under an hour.

I went here to buy a new car. I've bought lots of cars over the years, and this was the easiest…read morepurchase I've ever had. No games, no stress, just a very straight forward friendly negotiation. I've always done my research, I knew the invoice price of the car that I wanted and the wholesale value of my trade in. Their OTD was 1K less than what I was prepared to pay. Unbelievable. The salesman was great, and no being pressured by a vicious Sales Manager. They also followed up after the purchase to answer any questions I had about the car's various systems, that turned out to be pretty useful. This is the reason that there are so many Subarus in Flagstaff.

From start to finish a pleasant experience. Saw the Raptor on the internet, made an inquiry and…read moreHolly called me right back, This was on a saturday night..I was pre approved on the financing but they called my lender and negotiated a better rate .. I signed online and flew from San Diego to Phoenix.. Met at the airport by their driver and that was that !! They lost a star become the exterior of the truck was dirty. I will call them again. Thank you Holly.

Tim is a rockstar. He goes above and beyond to make you comfortable. Not pushy or looking to dig…read moredeep in pockets. He truly does a great job. Anyone who feels uncomfortable about pushy rude salespeople go talk to Tim. This dealership is a piece of history and I hope it continues on. I will be returning on next purchase to see Tim.

I had a GREAT experience at Babbit Ford! Brayden in parts was very helpful and went above a beyond…read moremy expectation. Brayden walked back to service and asked them to help me put a part in my vehicle so I could get back on the road and on with my camping trip. Andrew in service was more than happy to help. I was in and out of the dealership in 30 minutes and made it to my campsite before sundown! Thank You!!!