We had a new brake problem as we were heading home to Phoenix. We stopped by the local Ford dealer and Wesley was so friendly. They were not able to fit us in for a quick look , but he went to our car and drove it in the parking lot. He told us what he thought it could be and made us feel comfortable enough to drive it home to our dealership. We wanted to thank him for taking the time to help us. True customer service. Thank you Wesley! read more

They charge outrageous amounts to basically not fix anything. Super unprofessional and rude employees. I will never go back :)

I bought a car from them and they shipped it to me in the valley and it broke down the next day. I've owned it for 3 weeks now and it's been in the shop for all of that time. The dealership does not provide assistance and when I call them multiple people have hung up on me. They do not reply to messages and I'm at a loss at how a company can do this knowing lemon laws are a thing. They sold me a lemon! Do not buy from them! read more

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Bought a used car from them and it was back at the dealership within 3 weeks and they tried to blame us for the problem. We should have known then that they were trouble. We had the car 2 years and it was in service for 5 months of that time. BUYER BEWARE. They really didn't make any efforts to make it right, avoid this dealership at all costs. read more

I would like to thank my service advisor Candace and the tech that worked on my vehicle. I was in a bind traveling to pick up my kids in New Mexico from California. I had 2 spark plugs cracked the staff there did everything they could to get me in. I rented a vehicle to grab my kids and came back later read more

Requested a diagnostic (check engine light on our Ford Truck and there attitude was less than expected and couldn't accommodate according to the advisor for a month or more? unbelievable I will definitely try to avoid this place.Thanks for nothing! read more

Wesley and Service was able to get me in and helped me get back on the road immediately. Was on vacation ended up having a sensor problem on my F250 and they were very accommodating. Was very happy with the service and would definitely go again if necessary. read more

We were towing from Utah to Williams. Arizona, the truck started acting funny. Things were not working low voltage. Alerts went to Babbitt Ford to have them. Check the batteries to see if there was any low voltage or bad cells, they wanted 2 hrs of labor just to check them. Went to a local parts store, they checked them for free on the spot and sold me 2 new batteries and gave me a discount, plus helped put them in. The Ford stores in Utah don't pull that crap. Babbitt Ford should be effing ashamed. read more

Traveling from California and stopped to purchase a part. They provided Great customer service. The front receptionist was very friendly. Waited a bit due to parts department being busy with customer so the service manager came out to help. read more

I am so glad to be here! I bought a Bronco Sport in the Valley but no one would call me back for an oil change. I called Babbitt Ford and Jasper could not have been nicer. I told him and another gentleman about my father, after World War II, being able to buy his first car here. (Because it was 1951, he didn't think it was worth $18 to have a heater put tin!) He loved that Studebaker, and like all good Northern Arizonans, grew up around Babbitts and took pride in the family contributions and legacy. Just found out this is now owned by Jim Babbitt's longtime accountant and business partner, which also feels good. Everyone here has been gracious and accommodating. I will be coming here for all my service work. read more

Needed to get two wheels replaced. Simple enough maintenance procedure or so one would think. Set appointment then took vehicle in only to find out that they did not order the wheels. Set second appointment and then was unable to confirm second appointment after leaving the dealership. Very disappointing. Service department extension transfers call to a call center that uses an unlinked system and staff are less than helpful. I would avoid this dealership at all costs as staff do not return calls or follow up with customers. read more

Ordered a truck through salesman Mike McCloskey. Once it arrived he had it ready to go. Also arranged repairs on my old truck. I love my new F-350 and highly recommend Babbitt, and specifically Mike. This was the second truck I bought through him, and if I crash this truck, there will be a third! read more

I took my 2003 Ford Thunderbird to Babbitt Ford service department to inspect my battery which seemed to be dead. As a first time customer of Babbitt Service Department, I was new at how they did business; I asked the service department to please let me know if the battery needed to be charged or replaced. I was informed that the dome light had been left on and drained the battery. The battery did not need to be replaced, simply charged. While the National average for charging a battery is $12, I was charged $155.00. I was quite surprised, since firms like Auto Zone do not charge for that service. When I questioned the cost, and asked if there was a Senior Discount, I was told "YOU DID GET A DISCOUNT. We didn't charge you a shop fee. You paid for the use of our diagnostic machine." Needless to say, I would not recommend Babbitt Ford for servicing your Ford. read more

Called ahead. Was told my car would be serviced in approximately 1 1/2 hrs. After 1 1/2 hrs they said they had no idea when they'd get to it. read more

Recently purchased a new Expedition MAX from Babbitt Ford. I waited to review until I had some experience with both the sales department as well as service. Sales - Mikey was awesome and knowledgeable. Wasn't a pushy sales guy and made the process easy. Nate handled the paperwork efficiently, we were in and out in under an hour. Service - Ross was awesome and super helpful. Overall I found Babbitt Ford to have the best price in northern AZ (maybe even all of AZ) for the vehicle. Trade in value was great, and very little negotiation needed. We were in and out quickly and not hammered with extras like we have been at other dealers. I would not hesitate to buy here again, or recommend them to family and friends. read more

Babbitt Ford I made an appointment for this morning at 8:00 a.m. to get my Ford F-150 checked out, an oil change and tire rotation. When at low RPM's the engine knocks like a late 90's doge Cummins and the check engine light came on. I dropped it off at 7:40 this morning. At about 10:00 this morning they called and asked if the check engine light was on I said yes, as I previously stated when making the appointment and when dropping the truck off. If they would have started my truck they would have seen the check engine light on. I didn't hear anything from Babbitt Ford until I called them at 3:30 and the said they weren't going to be able to look at my truck today even after making an appointment last week and dropping it off first thing this morning. This is the third time Babbitt Ford has provided horrible customer service. Because I have given Babbitt Ford three chances I will never recommend or do business with them again. My truck is at 282,000 miles. I will be buying a new truck within a year and it is disappointing to say the least I will need to go out of town and not be able to support a local business due to their lack of customer service and incompetence. read more

Wow--every time we go here it's a rough experience. I will now be driving down to Phoenix to get our truck serviced. I do not trust this place. One time we asked them to change a tail light and after the appointment we left and realized it was not changed. Then we went back and they just ended up giving us a light bulb to do it ourselves (we had to pay for it). When we got home to change it, it ended up not even being the right bulb. One time I asked for an estimate to change our side mirror...they forgot again...when I asked again they said they'd call me later and never did. Another time, we went in to get our oil-changed (we had made an appointment and everything). We waited there for hours and finally asked what was going on. Turns out they forgot our truck was there. Finally, my husband went in to the get the oil changed. He waited several hours and eventually asked for an update. The truck had been ready for hours but no one came out and grabbed him. read more

We had an emergency with our vehicle toward the end of the workday. We were towing our 37' camper, and one of the employees at Babbit's volunteered to let us park our camper on his own property. We found a campsite closer to Babbit's and Babbit's gave us a ride from the shop to the campground. Babbit's was able to get us in and diagnose our problem the following day. They had the parts needed in stock, and picked up my husband from the campground and brought him to the shop. Babbit's, thank you soooo much for your timely communications, great service, friendly staff, and a job well done! ~ The Witte's read more

I'm very pleased of the service department they found and fixed my truck in a timely matter I would recommend taking your vehicle here

Update to my old review. had to go in to them for a recall. I didn't want to drive to phoenix. They set me up for remote service and it was amazing. Everyone I spoke to was helpful, the tech was great. Maybe they changed up some of the customer service people, it's been great. I'll now be using them again and it's a relief. Driving to Scottsdale sucked. read more

Took my 2023 truck in Thurs for the EXPENSIVE Service Contract work. They NEVER CHECKED Tire Pressure! My rear tires suddenly read LOW (15-20 PSI lower than front) I've had 3 trucks thru there and this has NEVER Happened! NEVER FILLED my DEF! I'm sitting at 70% (Again NEVER a problem before)! If you have work done there CHECK EVRYTHING BEFORE YOU LEAVE! I'm researching Cottonwood Ford now. read more

The services were good and amazing until I found out that the ball was dropped by the sales person and by the service department. I don't know how any parent grandparent feel when there child and granddaughter are stranded away from home and it's cold. The key falled to start the car and there have been many attempts to get a second key from the dealer. Someone well call you and nothing I jumped down my husband throat about why there was not extra key. I was very upset and disappointed in the lack of service. Thank goodness the car started after multiple attempts. This could have been very bad. I may have overreacted but when it comes to this. My momma bear comes out. Just fyi make sure you get a second key with these newer vehicles you don't have the old fashion key that goes into the ignition to start the vehicle. And Babbitt it have been great with me just hope I don't have anymore communication issues. I always had great service and I do plane to continue with you all. read more

I'm not sure how this place gets 2 stars I'd give it zero if i could. They have unhappy employees that make sure you know it. We made an appointment well in advance for a simple oil change. We were told it would take 1-1/2 hours. While that seemed excessive, it's now taken over 3 hours, wirh an appointment. Unacceptable.. read more

The service department is deplorable. For the second time, I have been scheduled for service for a recall fix, and for the second time, they don't have my paperwork for the appointment, claim I'm not on their schedule and don't have the parts to fix the recall. I have to drive an hour each way to get here. How they can make an appointment then fail to put it "in the system" twice, is hard to fathom. read more

The service manager SCOTT LAWSON is rude and unpleasant and gets worse from there. Service promised was not delivered When it was finished they "lost" the paperwork for 90 minutes - no apology, no offer to offset the inefficient and incompetent admin work The ONLY cord dealer in Flag - they must figure they're the only game in town and do not care about customer service GO ELSEWHERE read more

My 5 star rating goes to DUSTIN EVANS of Babbitt Ford, who is the Service Drive Manager! I had the pleasure of experiencing his outstanding customer care on 2 separate appts for service to complete a recall inspection. The estimated time he quoted for each service appt was pretty much exact to what he quoted, with a courteous and one-on one attention to detail. Thankyou, again Dustin!! Very Happy Customer in Sedona read more

My husband and I had a great experience here we drove 3 hours and got exactly what we wanted. everyone we talked to was friendly and welcoming, our sales person was Hayden he was great from the start along with his manager they We're both informative & answered all the questions we had they made the process easy! all in all we are happy with the outcome! read more

From the lady who sits at the appointment desk, to the service advisor, the mechanic, even the gentleman who shuttled us to Enterprise, everyone was INCREDIBLE! We were barely on week one of a 4-month cross country trip, and staying near the Grand Canyon when the dreaded engine light popped up our Ford F250's dashboard. Babbit Ford was incredible and repaired the truck the following day. Kudos to Babbit Ford for the EXCELLENT SERVICE! FIVE STARS!!! read more

We had the mobile unit come to our house to do maintenance on our car. It was a seamless and easy experience and would highly recommend. Thanks for making your life easier! read more

I'm a happy, happy customer! I was helped getting a car quickly and easy! I was helped by D'Mike Bundy and it was a great experience! Highly recommend his services! read more

Last time I took my vehicle for service, I was told it would take all day. I had an appointment and needed a ride. I asked if Cartee would be available to drive me. I was told that he isn't working that day but a different driver was available. I said no thank you as Cartee is amazing and makes great conversation when he drops off or picks up. As far as their service department goes, they need some serious help but they don't seem to care as they know they are the only local Ford dealership. They speak to women as lesser than and think we are dumb and don't know anything about cars. Time to step up your game Babbitt Ford and start caring about your customers! read more

I had bought a set of tires from here for my 4runner that were on a sale. I would typically go through the Toyota dealership but thought I would give this service department a try. Made an appointment 2 weeks in advance for 10:00am to mount and balance (which I thought was included with the tire purchase), and a front end alignment. The vehicle was left there at 8am before work, and to be picked up after work at 4pm. Arrived approximately 4:30, and nobody knew where my vehicle was to start with, then obviously found, and it was not ready until 5:30pm. After having an appointment, and been there all day. Upon inspecting the vehicle, there was grease all over my rims and tires, and actually smeared on the fender also. Nobody seemed to care due to the fact that it was the end of the day. I will absolutely never go to Babbitt Ford again. And I will not be recommending their service department either. I will be taking my vehicle to Findley Toyota from now on! read more

I've been here a few times & always have had good experiences in the fairly brief occasions. The other gentleman was very friendly, treated me like I had a brain & the overall experience was great. They don't do significant markups on their vehicles here compared to many dealerships so the price on the sticker is a reasonable one compared to Kelly Blue Book or etc according to them. I verified by looking at other dealership prices & here wasn't bad comparatively. Pricing is more straightforward which is something I appreciate. Fritz, Hayden & Ethan are the sales people at this location I can recommend as they've been honest & helpful with me. Excited as I've found the perfect vehicle for me, yay! Exactly what I've wanted for literally years, plus a couple extra bells & whistles I didn't even know existed: 10/10. When you feel you've paid what the vehicle is worth & got a decent trade-in value on your old vehicle I'd say it's a win regarding a vehicle purchase. I cannot state properly how thrilled I am with this vehicle; it's a dream! Bit more than I needed to spend & fancier than I needed but 2020 hits different so live your best life & invest in yourself in a way that'll pay for itself for years to come because life's short. Looking forward to many great years out of it! I've wanted this model since... Basically forever so yay to fulfilling monetary dreams. Getting bumper to bumper coverage for 100,000 miles was way more reasonable than I'm used to as well which was great so I'm glad I got that as an extra security & peace of mind. It's so beautiful; just overall happy with this beautiful means of transportation & music-listening space. * One negative thing to note (long tangent so skip paragraph if you want): the first person I spoke to talked down to me, mentioning things as if I didn't know what normal things like a crew cab was & acted like I didn't know what I wanted which is always frustrating. He thankfully wasn't the person I spent most of the time with but still don't understand why people think that's okay or necessary. Seems to be a trend of getting ignored entirely if I'm with someone of the male persuasion when browsing vehicles. Compared to others places this wasn't the worst but still something that shouldn't happen. Treat people like they have brains to sell to them right? What a concept. I had also told Fritz years ago, who again was great & treated me like a human with a brain & logical reasoning ability, that when I was ready to upgrade I'd go to him. When I asked the first guy, whom I think is a manager there of some sort due to office location, he told me Fritz wasn't available but assured me after I insisted for a while that Fritz would get a portion of the sale commission. Did what I could as I value integrity of doing what I say I'll do, so I'm hopeful that was true & he wasn't just placating me. Additionally, forgot my huge window covering in my trade-in & coordinated picking it up but they couldn't find it after confirming they had it ready for pickup, so that was a bummer I'm still waiting to be found/resolved since they told me they'd contact me soon & it's been a while. Need one that'll fit this vehicle like the last one would've. Overall pleasant interactions with the three gentlemen I worked with in sales plus the finance guy & other individuals in the separate office for paperwork processing (can't recall names without an email trail). Do recommend overall as the interactions were overall extremely pleasant, honest & friendly. read more

Wow, there are some abysmal reviews for the service department at Babbitt Ford. That surprises me considering the smooth-as-silk experience I had there today. Granted, I was just in for a recall repair, but everyone was crazy friendly and helpful. Plus the techs completed the service in less time than estimated. When does that happen at a dealership (hint: almost never)? Special shoutout to Woody. From my first phone call, he carefully outlined the steps that needed to be taken, followed up as promised and gave clear explanations for everything. Thank you! read more

I live in Los Angeles but my son goes to NAU. He had an unfortunate issue with his Fusion and Dustin in Service was nothing more than professional and amazing. As a concerned dad, Dustin out me at ease knowing my sons issue would be taken care of. Thank you to Dustin and his service team for the hard work!! read more

Zero out of 5. $450 over the quoted amount. 9 days longer than quoted. No more business from me. I'd sue if it would do any good.

Love my new Ford Edge! Hayden was my salesman. He was patient, knowledgeable, and professional. My experience was smooth from start to finish. I would definitely buy another vehicle from Babbitt Ford in the future. read more

I had the best experience purchasing a vehicle from babbitt ford. Nate Jr was wonderful to work with and very responsive to my needs. I can't thank you guys enough. read more

Lousy service department. When I spend good money on a new truck and purchase an extended warranty I was hoping that I could receive timely repairs on a fairly new vehicle. I will not purchase another vehicle from Babbitt Ford as I believe a dealer needs to stand behind their autos with reliable and prompt service. They'll sell you a new car/truck and extended warranty and then turn their back on you. Look at all the negative reviews regarding their service department. Their is a reason! read more

I had scheduled a simple oil change for the morning. It took the two hours to complete the task and when asked multiples times why it was taking so long when there wasn't many cars being worked on my boyfriend was told sorry I'm talking on the phone. My boyfriend asked multiple times why no one was working on car when we had to brought the Car early. Rude service would not take my car back at all. Wonderful service when i bought car but not for services. Two hours is unacceptable for a oil change with them not being backed up. read more