driving from sun city Arizona to bozeman montana, my 2007 Honda CRV went into a limp mode. forty…read moremiles per hour may take us some time to get home! Limped in to Flagstaff and Monday morning met with Isaak, the service writer. Not only did he manage to squeeze us in to his schedule, but they were able to diagnose and repair the problem by the end of that day! Really appreciated the effort. Great service, really welcome experience from what could have been catastrophic. Many thanks to all involved at Findlay Honda. John Bozeman, Montana

Came for an oil change! They added tire rotations and checking my tire air pressure. I left with a…read moreTPMS issue, that I had them check and they said "it's fixed" it's not. Going to a different Honda dealership to get it fixed.

**Review for Zack and Findlay Toyota of Flagstaff**…read more I purchased a Tundra and have been consistently using Findlay Toyota of Flagstaff for all my service appointments because I prefer to have all work done at the dealer because there is more consistency and accountability. I must say, my experience has been nothing short of excellent. Just yesterday, I needed to get some work done on my truck, and they were incredibly accommodating in fitting me into their schedule. They understood my time constraints while I was in Flagstaff and managed to complete the job within the promised timeframe, which I truly appreciated. The staff at Findlay Toyota is one of their standout features. Every interaction I've had has been marked by their friendliness and willingness to help. They go above and beyond to ensure that customers feel valued and well taken care of, which makes a significant difference in the overall experience. However, there is one area that could use some improvement: the workstations. It would be incredibly beneficial if they could provide "working power outlets" at the workstations so that customers like me can plug in and power our laptops while waiting. This small addition would enhance the convenience factor and allow for a more productive wait time. Overall, I highly recommend Zack and Findlay Toyota of Flagstaff for their exceptional service and friendly staff. I look forward to continuing my relationship with them for all my vehicle needs!

HALLIE HEPLER / TYLER HUGHES…read more This was the worst and most rushed service I've ever received with any dealership. I was very kind in the beginning but I felt like they had room to pay around. No one tried to help at all, just get in, get out. They work based on commission and aren't willing to work with you they just want their money. I pay for insurance every month, only for them not to use it? Hallie Hepler claimed to have called 3 times and said my insurance denied me. The owner of the vehicle called 3 times, and Cody at Endurance said, "Yeah, just have them call me." On our end, they were willing to pay for it. Hallie Hepler said, "Maybe they won't accept it because you broke it." I was getting into a vehicle, and it fell out of my hand. I didn't smash it with a hammer nor purposely throw it on the floor. This was told to Cody and he says " It doesn't matter, we still cover it" I was given no options when i got to the dealer, just pay and get out!! Now I have to do more work on my end, just because they didn't want to go through insurance. Thanks for making my life more difficult!!!!! The worst customer service ever, you guys suck!!!!!!!!!!! Please at least freaking try to help people!! Maybe you shouldn't work in customer service, its the people like you who ruin the good.

I have purchased numerous vehicles over my 37 years of driving, and Planet Jeep is, by far, at the…read moretop of my list for professionalism, quality, honesty, and integrity. From start to finish, my experience was outstanding. I worked with Dalton, and not once did I feel like I was being "sold" a car or pressured to make a purchase. I fully understand that this is a business and dealerships exist to make money--but every dealership in the world could learn something from how Dalton and Planet Jeep treat their customers. My daughter has been with me for my past several car purchases, and she has often said she never wants to deal with salespeople because of the typical experience. Dalton proved that not every dealership or salesperson fits that stereotype. Dalton didn't just help me purchase my Jeep, he helped me find a dealership and a salesperson I feel 100% confident returning to in the future. I also want to recognize Dominic in financing. It was an honor to work with him as well, and that's the key word here: we worked together. Dominic didn't try to sell me everything under the sun or push unnecessary add-ons. He was professional, personable, and secured me a great financing deal. I feel very fortunate to have found a dealership representing a brand I've been loyal to for decades--one that doesn't treat customers like a paycheck or an assembly line. Instead, they treat you like family: fair, honest, and respectful. I never thought I'd say this about a car dealership, but Planet Jeep is truly trustworthy. If you're reading this review and decide to visit Planet Jeep, make sure to ask for Dalton--and bring him a Mountain Dew. Thank you, Dalton and Dominic!

Rolled in from California on a Saturday. Been towing 7000 pound trailer and passing thru to Mesa. I…read morewanted and oil change, the time was 3:30. Quick lube had only one truck and it was not getting an oil change. Nothing else going on. I believe Shane was the one running the quick lube and was helping the customer with his diesel truck. Another employee asked what I needed and I said just an oil change as I am passing through and I do oil changes every 5000 miles. On my trip I won't make it back to California before the oil life monitor reaches 0 percent as I was already at 21 percent. He said the lube shop was closed but if Shane said ok he would take the truck over to the main shop and do it. When Shane came back in I asked him if he could do a quick oil change. He said "oh you want a quick oil change " like oil changes are major undertakings then he said nope we are closed for the day. He did ask my oil life percent which I told him and he said you have 1500 miles left. I said I don't run it out and I do changes every 5000 miles. His attitude was well to bad we are closed. The service hours for Saturday are until 5:00 pm. Seems like a service that takes roughly 30 minutes could have been completed. If this was my business I would have taken care of the customer especially since many employees were just standing around and some were tiding up. Only the one person said I'll do it if Shane says it's ok. I wish I got his name. Well Shane thanks for nothing but I will be passing through again in a few days and I will be sure to stop by and say hi to you and the service manager and if that's you then the next guy up the food chain.

Flagstaff Subaru Service, is so professional n friendly, oh n my new Subaru is great I do alot of…read moredriving thru mountain area Az n UT. OK the service techs are so great for their age, im old, these young men have been like family putting up w my surprise z screws in tires, air filter changes, ac check, vacuum car from really di animal hair, wash every time n tire rotation, yes every grama goes there w their dogs, Thx 4 taking care of us.

If I could leave zero stars, I would, so here's my honest experience…read more I would not recommend bringing your vehicle here for service. This has been the worst repair experience I've ever had. After servicing my vehicle, the mechanic failed to properly tighten the oil drain plug. As a result, my engine lost its oil, causing severe engine damage. Despite this, the shop has denied any responsibility. The problems didn't stop there. They also failed to properly diagnose worn struts and strut mounts, and I had to return three separate times for the same suspension and alignment issues. The alignment was still not done correctly, and in less than 5,000 miles my brand-new tires were worn down to the cords because of improper alignment. If you have your vehicle serviced here, I strongly recommend checking that the drain plug has been properly tightened before leaving and having the alignment verified by another shop. In my experience, management was unhelpful and difficult to reach. My concerns were not taken seriously, and I was left with an expensive engine replacement and damaged tires. Based on my experience, I cannot recommend this service department.

If I could give them 0 stars, I would. I bought a used car from them last year and it has been…read morenothing but a lemon. Do not recommend them!

They sold us a car that had loads of problems. It was basically a lemon and when we went back to…read moresell it back to them they wanted to give us practically nothing for it, dishonest, stay away.

Findlay Volkswagen Flagstaff is great, I'd 100% recommend it to anyone!…read more Came in on Saturday with a broken rim after hitting potholes on the way to the Grand Canyon and everyone was super friendly and tried their absolute best to get it fixed and to get us back on the road. It was super hard getting a new rim for us because it was the weekend and it wasn't in stock anywhere around and they tried every possible option to still get us the part as soon as possible. They also took the time to explain to us in detail what was wrong and to make different recommendations before fixing everything and getting us back on the road. Thank you everyone, really appreciate it!

This location is permanently closed. We are visiting from out of town and didn't know until drove…read morethere to get coolant.

This place sucks don't ever go here screwed me out of car that I had put over $4,000 into ... Plain…read moreand simple don't ever go here all they want is your money they have rude employees especially that Norma girl ... I was always on time with the payments never had a late payment if not early but whatever.. place sucks!!! Better off going to a real dealership!!!

This is definitely the place to go if you are looking for an affordable car and don't have a ton of…read moremoney. He does payment options for those that don't have good credit. He is by far the nicest caring guy around.