Andy was incredibly kind and generous in helping me with my auto part needs. He took the time to…read moreclearly explain why this was the right part for my vehicle and did it all with a smile. He was well-spoken, professional, and well-presented. I'm so glad I was able to get his name so he could get the shout-out he truly deserves!

"I've had a great experience every time I've come here. The staff is consistently helpful,…read morefriendly, and attentive. They truly go above and beyond to make sure their customers feel valued. Highly recommend Thanks for the help with my break light!!

So thankful for Dre and all his help finding and changing my car jeybattery in and out in less…read morethan 10 minutes. Store was neat and clean and in a good location.

They had exactly what I needed. And Kevon was extremely helpful with installing my new car batteryread more

This is our go-to auto parts store…read more They replaced a battery for me today, testing all performance items before & after installation. Always excellent, friendly, knowledgeable service!!

If you say you will preform services, such as changing out a battery. Do not lie to us and say you…read morecan't because you only have two employees right now... but walk inside to find four at the counter! I know I have a Chevrolet Silverado that has a brace in the way and has to be removed. That's why we opted to buy the battery there due to your service. BAD IDEA! No, I did not inform the manager that we have a large corporate account. That should not matter. Either you offer the service or you don't! And of the four counter people only two were with customers... I love our O'Reilly's in Ville Platte, LA!!!

I've got to come here to pick up the preordered alternator belt and the gentle man explained all…read morethe things of it as well as AC belt and engine steering belt etc. Quite helpful and friendly environment. I like this place better than other locations since it's more quieter and less busy. Will be back again.

Great service from the crew. Very prompt at taking care of my meeds. (Battery change) The older…read moregentleman was a bit more standoffish since I was already being helped, but it is okay because he reminded me of my dad. He was very quick to assist the customer behind me, so he did great too! Great experience, would recommend!

I was looking for an alternator belt and they have the most cost effective one in the area! I've…read morebeen to many places for it and this place was the most economical one! A staff was nice and friendly!

In and out in less than 10 minutes on a Saturday! You can't beat that!. I went in due to an issue…read morewith my battery, and the staff was ready and available to assist me. There was a bit of a line when I got there, but it moved quickly. The staff helped me see that my battery had a dead cell, and due to my warranty, they swapped it out. Anytime I need something, I stop by my local auto zone, and they are always so helpful.

DO NOT TAKE YOUR VEHICLE HERE! I've given this shop multiple chances, but unfortunately, my…read moreexperience has been nothing short of criminal. I have spent over $4k over several months for the same unresolved issue. First, they misdiagnosed it as a bad throttle body. Then later admitted it never need one. Next, they claimed it was the PCV valve, which they had already replaced two years prior. When that didn't resolve the problem, they said I needed a new water pump and hoses, which failed to resolve the issue. Finally, they told me I needed a $4500 head gasket repair. At that, point, I sought a second opinion at the dealership. Only to learn the problem stemmed from the previous work, which had not be done properly. I am a teacher who cannot afford to pay thousands of dollars for "guesswork." Despite multiple chances, the shop has not offered any refund or attempt to make this right with me. At this point, based on the actions (or lack there of) of this shop, I no longer believe this is a case of gross incompetence. I believe it was done with intentional deceit and I can't with good conscience recommend this place to anyone.

Took my truck in for a wheel balance and new front and rear shock. The cost was $2800. Two days…read morelater rear tire came loose while driving and did over $ 3400 of damage to my truck. I call the owner of DISCOUNT TIRE and was told he would get back to me , it has been 10 since accident and owner is no where to be found. Do not trust Discount CAR in Katy . They don't care if their work is done well or so . It least a call would have helped . Reporting them to Business Bureau, and Small Claims Ct.

Decent O'Reilly in the area! I was looking for an alternator belt and they had it and ready to sell…read morefor me. Inside the store a bit old and dim to me. It would be more welcoming if more lights there.

Please don't go to this place. I just spent $130 for my rogue, and when I went to pick it up, it…read morewas a terrible job. What stains in the car not really polish. The armor roll in the interior was poor. I went to talk to one of the managers and he gave me a bunch of baloney excuses and just keep arguing that this stains were from the sprinklers. I mentioned to him that my car is always in the garage, no near any sprinkles, but I didn't care. They just kept giving me a bunch of bull crap please don't waste your money. Going to this place. I will never ever in my life. Come back here. I really hope this place close Soon because it's just so expensive for what they do.

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

After a long day, and getting stuck in that awful tragedy that killed two motorist on I-10, I…read moredecided to turn around, I figured I'd rather sit on a couch while my vehicle is being serviced, than sit in traffic for hours. Hector Mejia, the service advisor immediately approached me as I pulled over, I told him I don't have an appointment, but my vehicle needed service. He was all smile and said @No problem! I'll take care of you, he explained every service package, Pros and Cons. He got me squared away in no time, offered me hot coffee and walked me to the lounge as they work on my vehicle, in under two hours I was headed out and home. Good job Hector!!