Sorry this is late.Thanks Nick and Flo for taking great care of my pride and joy. I reach out to this company after having my car shipped from Jacksonville Fl to Sugarland Tx with a broken handbrake. Nick kept in contact thru the entire process letting me know what was going on with my pride and joy. Being in a new town not knowing what to expect. I was taken care of with kitt gloves. They went above standard even taking care of something minor along the way. Thank you Sugar Creek. I highly recommend this place to anyone. Impeccable Service. Keep being awesome read more

Sugar Creek Auto - My Volkswagen Super beetle. - Auto Repair Near Me - Stafford, Texas

After dealing with one incomparable dealership after another, I'm glad I was able to finally get my vehicle fixed. The dealership kept saying that the issue was the battery when they never even checked the battery -- after coming here less than 4 hours later I was told what the issue was and fixed. Turns out it was the cam shaft/ no way it was the battery. I would definitely recommend if you are looking for quick and professional service! read more

Professional and courtesy service at reasonable prices. From start to finish it's always been a great experience with honest recommendations and suggestions. Nick has truly built a great team and it shows in their pride of work and how they treat their customers. I highly recommend Sugar Creek Auto for all your auto service and repairs read more

I love Sugar Creek Auto ! Everyone is so friendly I have been with them for 7 plus years. They are fast and reliable!!!! read more

Sugar Creek Auto provides quality services at reasonable rates. Also, unique custom service where one is treated more like a friend than a customer. Professionals at every level of service. Trust to get any job done right guaranteed! read more

This is my go-to auto place. Nick as the owner is professional with everything he does and is honest about the issue and the best way to fix it. He does not live for the all mighty dollar but instead takes care of each customer, even if the explanation requires a serious amount of patience on his part. He explains the issue until you understand the steps needing to be taken and the breakdown of time and parts. Nick has a team that carries themselves with the same level of professionalism that is modeled by the boss. So no matter who is working on your car, you are in good hands. The shop is clean, the waiting area is clean and the coffee is good! You get nothing but hospitality from Nick's wife, Flo. All in all it is the experience you want when the unexpected occurs or if you just need to maintain your vehicle. read more

Great local automotive shop. Friendly and honest owners who will go the extra mile to help out their customers. comfortable waiting area makes the time go by. I highly recommend this automotive center! read more

REAL RATING - PLEASE READ - Not an honorable shop - beware! Other posts must be from the owner! Okay, I have a nice, will kept Pontiac G8. I went here to get my car inspected. The shop manager, Chad, came out to speak with me upon competition of the inspection - - - with a quote for new tires. He handed me the unsolicited quote and explained that I would need my tires replaced soon. The quoted "out the door" price was reasonable (they included a swap out the best used tire for the spare tire) - and I was aware the tires were needing to be replaced, so I made an appointment. On the day of the appointment, I again reminded the service tech to attend to the spare tire. They mounted and balanced the four tires and proceeded to give me the invoice......which was $17.11 more than what was originally quoted. They also failed to swap the tire with the spare. I mentioned these facts to Chad and he took my car in the back to get the spare swapped (he also took my money). They used the worst of the tires for the spare (of course, they sell the used tires to the secondary market). When I called Chad on this he took me to the back and showed me the tire they removed from the spare rim and he showed me the other tires they removed. This act pissed him off........... I left the shop and went home to collect the original written quote (I should have taken it with me to the shop). I also checked the pressure in the tires, which were EXTREMELY over pressure - 50 psi. I returned back to the shop where the OWNER greeted me in the driveway. I explained the tires were over-inflated and that I was over charged. He gave me all sorts of excuses why the bill was $17.11 more than the quote, claimed that I was unreasonable. He was quite aggressive and immature with his tone. He ultimately agreed to refund me the money (claiming that I was "pulling one over on him") and adjust the pressure in my tires. He gave me the cash, fixed my tire pressure issue, then told me to never return to his business again. I don't like getting one price and then charged another. Nice way to do business????????? BTW, Chad stayed inside during the conversation because, and I quote from the owner, "he is to pissed to deal with you." Seriously, how does this place stay in business? Later I noticed that I also had one scared rim from the amateur instillation of the tires. Wish I would have taken a picture of all the rims before the instillation. Typical auto shop BS.................. Stay away, you have been warned!!!!!!!! read more

Sugar Creek Auto - My rim after a tire change at Sugar Creek Auto. BEWARE! - Auto Repair Near Me - Stafford, Texas

It's not often that I write a 5-star review but, it's also not often that I am presented with great service from start to finish. I had my car's tires replaced today and the technician advised me to get an alignment on the vehicle. Yikes, I hadn't had one since I bought the car and it had been forever since I had obtained one on my previous vehicle. So, I was expected a huge hit in the wallet. So, of course, I turned to Yelp to find a technician in the area. I used the "Request a Quote" function and then I came upon Sugar Creek Auto. The owner answered me fairly quickly...2 minutes quick. OK. 2 points for SCA. Although, I sent messages to several people, this was the best quote at $49.95. Cha-ching, the price was right! Within 30 minutes, I had a scheduled appointment with the owner, through the app. Anyone who knows me knows, I love an appointment. I don't waste your time, you don't waste mine. Great. Scheduling....2 more points. I arrived, I was greeted by an awesome front desk person and I was checked-in and the car was pulled back in about 10 minutes. Mind you, I'm still looking for the other shoe to drop because this is awesome so far. After the car was pulled back, the owner came out to thank me for booking the appointment and we had a little small talk. 2 more points. About 40 minutes after the car was pulled back, I was pulled aside for the consultation and I had a question. What better place to answer the question, than the service bay. I was invited to take a look at the diagnostic machine and the front desk person (whose name escapes me...sorry) gave me a full explanation of particulars of an alignment job. When we came back in, he even offered to fill my Yeti with water. All the while, I'm thinking that I have fallen into a black hole of good service and attentiveness. Once the car was done, I paid the bill and I was invited to grab a snack on the way out the door. I was thanked for coming and I left. These kinds of experiences are few and far between, I had to share. If you want to have the same experience, stop by Sugar Creek Auto and give them a chance to help you with your auto repair needs. read more

Sugar Creek Auto - So far, so good... - Auto Repair Near Me - Stafford, Texas

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Sugar Creek Auto has been my "go-to" place for service on my Acura RDX for years. Prefer this shop over any dealer around. Great thorough and quick service. Sugar Creek Auto listens to my concerns and takes the time to address and answer any questions I have. It's conveniently located and will take care of my vehicle while I wait in their comfortable waiting area. We are fortunate to have such a great shop in Sugar Land/Stafford area. read more

I have taken several cars here for a variety of reasons, and recommended many friends to come here. Although they have had news I didn't want to hear, they have been honest, timely and explained the process of each repair as fully as possible. Glad we have a mechanic nearby we can trust...HARD to come by! read more

Sugar Creek Auto is OUR family's auto repair shop of choice. We have taken our cars here for everything from oil changes, tire changes and major repairs for 2 of our vehicle that have 100K+ mileage. They accurately diagnose problems and corrected them. The staff is pleasant and accommodating. The company is honest and they do their best to satisfy their customers. Their pricing is fair. I highly recommend them. read more

I always go to Sugar Creek Auto for my auto repair needs. They have the best waiting area with small convenience store and also they are so flexible. They are always happy to give me a ride to work. I never feel like they are overselling me on repairs, but they are always honest. They recently fixed my wife's Yukon and it is driving more smoothly than ever. read more

Sugar Creek Auto continues to be amazing. I have a 2015 BMW X1 and she's showing her age. I love her though, so I'm keeping her rolling. Nick is so patient at explaining what the issues are and what it will take to fix them, as well as discussing cost and timelines. They have this awesome diagnosis report that gets sent to you that lets you keep track of what needs to be done and when. The station is super clean and comfortable and they keep the restroom for customers only, so it is always spotless and fully stocked. Great selection of snacks and drinks too! read more

While getting my oil changed in early July by a different auto shop, a variety of vehicle maintenance issues were flagged. Rather than just going back to that same place, I figured while I was out of town later that month, I would leave the car with a friend - Mr. Edwin Lazo over at Sugar Creek Auto - to get their professional opinion. Whenever their multi-point inspection was finished, I received a link via text with a tour of my vehicle and their findings! Using an easy to interpret traffic light color-coded key, I was able to view photos of the car parts that were flagged. Not only did they show me those photos, but it went on to explain the importance and function of the part itself, what is at risk whenever the part is malfunctioning or not performing at its best - all in simple little video snippets that would make a toddler understand! The problem I ran into was now having two different inspections with different maintenance suggestions and not knowing which report to rely upon. Not to keep me confused for long, Edwin was available to help sort out those differences both over the phone and via text (whichever one I was best accessible with at the moment), as well as help echo the prioritization of the suggested repairs. Putting my trust into the hands of Sugar Creek Auto, I decided to have them hold onto my car and make the repairs as suggested. Despite needing a few parts to ship in from out of state to make the repairs, to my surprise, they loaned me a vehicle to use while my car was in the shop - no additional fee! When my vehicle was ready for pickup - again with the surprises - they had it washed and polished, too! Through their clear communication and problem solving processes, as well as their generosity shown for an average customer like myself, to say that I'm grateful for them taking care of me in full is an understatement. Looking forward to having y'all take care of my family's vehicle needs in the future! Thank you, Sugar Creek Auto! read more

I've been going here for years and have always received fair pricing and trustworthy recommendations for services needed. The entire staff is always friendly and I have happily referred this shop to other people. read more

I have always found this place to be an honest and trustworthy business that provides great service. The manager Nick is personable and friendly and takes good care of his customers. If you have an auto problem take it to Sugar Creek Auto and get an honest evaluation of what needs to be done to fix it. This is my go to auto repair shop. read more

This store is unfair i'm a girl and had a simple nail in my tire they refused to help me. I had this same problem before another store fixed it with no hesitation. One of the workers didn't want to fix it instead tried to offer me to buy a new tire. Because of this I was stranded on the road and a guy who was a mechanic who helped me said they could have fixed this issue. Ladies please don't come to this store. Their employees are truly insensitive . read more

I have several issues with my 2008 Ford. Thanks for your excellent service. I appreciated the text link I received during the repairs that showed the pictures of the parts that were in poor condition. At my request, Chad took the time to let me know which items were of urgent need of repair and which repair concerns could be delayed if needed. Sugar Creek has always been thorough, honest, and fair. Keep up the good work. Another hassle-free experience with Sugar Creek Auto read more

My family and I just moved to this area and we needed an inspection and an oil change. We usually go to our dealership and have it done there, but it was just convenient to come to this auto shop since it is only 5 minutes away. We started to come here for routine oil change and yearly inspections now! The owners, Nick & Flo, are very helpful, knowledgeable and honest! My mother bought a car off of Craigslist and it had some issues with the brake system and the alignment. Nick and his staff helped us through the whole process from showing us the car parts, explaining in layman's terms for me to understand and on top of that, the repairs were done in a timely manner. We were so happy that they worked us in right before the holidays and the prices were reasonable. I definitely recommend this shop to anyone and will definitely come back for all future car repairs! I am so happy that we found an honest and competent mechanic shop! read more

The business owner and employees here we're very kind and extraordinary helpful. They really went out of their way to be kind.

I am based in Austin and was investigating a used car purchase in Houston. Nick and his team performed a pre-purchase inspection. The price was very reasonable, he was extremely thorough with pictures and details. He followed it all up with a phone call, email with information, and a text to the report. Could not ask for any better service!! Would use his services on a regular basis if based in Houston. Highly recommend!! read more

I've been a customer of Sugar Creek Auto for the better part of the last 20 years. My mother and father also have had their vehicles serviced by Sugar Creek Auto in that time. I can say from my extensive personal experience that the owners and employees are very courteous - I really cannot understand the reviews that say otherwise. I chalk those reviews up to irritable people who have been inconvenienced by an unexpected vehicle repair. Their experiences would have been the same or worse somewhere else. I also take issue with anyone arguing that they don't go out of their way to make things right. There have been times when I was frustrated with the service or repairs provided (in particular, a oil leak on my mother's 2003 Ford Taurus that seemed to reappear over and over), but Nick Dixon made several repairs to the vehicle under warranty and for free until the leak was finally fixed. I cannot imagine that many other service stations would go to such lengths to keep a customer happy. Also, I must disagree with the reviews that suggest Sugar Creek Auto recommended unnecessary repairs. As Nick Dixon has more eloquently explained in his responses to some reviews, his business in not in the habit of putting band-aids on bullet holes. They believe in making genuine repairs or replacements and not simply the cheapest option to keep your vehicle going till the next failure. You can get cheap service anywhere - good service is much harder to come by. At least in my experience, they thoroughly review every vehicle that comes in for service and provide you with a list of recommended services based on their inspection. You can ask for more details and they'll let you know how serious the issue is. For example, they let me know that the front brake pads on my vehicle had less than 20% pad remaining and I should consider replacing them. The choice as to when was left up to me, but they advised I bring the vehicle back within 6 months for a check. They only time I have ever seen an employee of Sugar Creek Auto be assertive (not pushy) is when they are concerned for the safety of your vehicle. So, I suppose one might wonder why the 4-star review instead of 5? Because there's always room for improvement! My biggest complaint in the last six months would be that the shop is more busy than usual (not really a bad thing if you think about it). I brought my vehicle in for a oil change and tire rotation recently for which I required an appointment because they were too busy for me to just drop it off. I waited slightly over an hour for an oil change and tire rotation. That, in my opinion, is a little too long to wait for such common services, especially considering I had an appointment and was on-time (within about 5 minutes of the stated appointment time). In the past, when a repair or service would take a significant amount of time, I had been offered a ride home so I would not have to wait. That was not offered to me at my last service, and I do not know if that is still their policy. For sure, such a thing is not a common practice at other service stations, so I do not fault them for this. I conclude my review with a piece of friendly advice for Mr. Dixon: When you are greeting someone and he or she asks you how you are doing, you might find a better response than, "Fair to middling." While I can relate, some people may be put off by that response. First impressions can make a big difference. read more

I own a business and we bring all of our service vehicles here. They have consistently taken great care of us by giving us detailed reports of any issues found with the vehicles and let us know what is absolutely necessary vs. what can wait until the next service. They are never pushy and they do great quality work. I would highly recommend Sugar Creek Auto to anyone looking for an honest repair shop that does the job right. read more

There was a problem with my brake system. They fixed it for $500 and it broke again after 3 months and they said something else was wrong. Total price will be over $1000. I dropped my car at dealer and got it fixed for $298. This place just took your darn money without fixing a darn thing and actually make things worst. DO NOT come here. read more

Took my car in for an oil change and asked them to also look at the AC as it was not cooling. After several hours the mechanic called to let me know that I would need to replace the entire system at a cost of over $2500. I declined the work and took my car to the dealer for further review. Within the hour the dealer called back to let me know it only needed to be charged with freon at a charge of $150. AVOID! AVOID! AVOID! read more

This is a terrible service station. First of all the people who work there are very rude. I had brought in my car for alignment. They checked it out and said they couldn't align it because the tire rod ends needed to b replaced. They then gave me a quote for $500+ to replace them. so i took my car ordered tire rod ends from toyota and got it replaced elsewhere all for under 100 dollars. But i still needed alignment. At this point i shud have saved my time and gone elsewhere for alignment but decided to give them another chance. I took my car in again and they checked it out and said they could not do the alignment. When i asked why, they said it was too much work. TOO MUCH WORK????? bunch of lazy bums. I took my car to bissonet and got my wheels aligned for $20 cheaper and much better service. This service station SUCKS!!! read more

Sugar Crk Auto Perf, "A little strict"? Well, after replacing my perfectly-fine windshield wipers myself (instead of paying your shop $25) and spending $700 for a new power steering pump, high pressure hose and labor, I'd have to say that I can't afford to bring my vehicles to your shop anymore. If you want to discuss refunding me $250 or more, let me know and I'll contact you personally (and I'll add a third post here saying you did your best to ease my frustration). Otherwise, as I stated in my first post here, I am not accusing your shop of being dishonest ... just "a little strict," as you said, to the tune of $700+. Regards, JW read more

Sugar Creek Auto has always provided great service. Fast, efficient & always courteous!

I only go there to get my oil changed, but they are always fast and friendly. Plus they are right across the street from me, and are fairly priced. The only downside is sometimes the people there close the oil and lube station early, so you usually need to get there before 4pm to get your oil changed when in doubt. read more

I've been coming here for about six years and will continue to do business with Sugar Creek Auto. They are honest and reasonable with prices, which is priceless this day and age. One of the best things about them is the fact they schedule appointments to make sure you are not waiting long. I always recommend this business to my friends. read more

I have been bringing my vehicles to them for well over 10 years. Highly recommend. Honest people doing great work in a state of the art building. Fair pricing. There is a comfortable waiting area with a few tv's and a work station. There are also snacks and drinks if you are so inclined. read more

Used them again and this time around it seemed more reasonable. Im all for giving a second chance. I think last time a different person was working there. The manager was pleasant and fair and we do trust the work performed. Based on my last experience, will use them again. read more

Nick and Flo (owners) are truly wonderful, helpful and both are extremely professional. I say this with all sincerely...even after reading the previous comments. My "older" car needed a lot of major work (over time) that was quite expensive. But since my job requires that I have a working vehicle, I had to somehow get these repairs done. Nick and Flo realized that I needed some help with paying for the work and literally "carried" financing for me over a much longer time than would have ever been expected. That was truly a blessing and in my opinion, they actually "value" their clients and I will continue to have my car serviced and maintained there for as long as possible. read more

I've been getting my vehicle here for a few years, and never had problems. They were always polite, helpful and timely in the past. My entire family brings all their automotive needs here. I walked in at 5 minutes after 5:30 pm and was denied an oil change by a less than polite employee. She said I would have to come back the next day. On the door and website, it's advertises closing at 6 pm. Change your advertising or stick to your 6 pm closing time. I'm not going to go out of my way to drive over there again tomorrow or ever again if this is what I am to expect. I'd rather go somewhere closer and more convenient to my work or home. read more

Originally there was a difference in the opinion of the work that was needed on my car. we were able to come to a agreement and resolve the problem. I now have my car running without any problems. My Thanks to Brad for getting me back on the road and keeping his word. read more

First time to use these guys. Been to 2 other shops, paid a lot of money and never got the problem fixed. Sugar Creek did it right and the engine light is off and the car passed inspection. Good job! read more

These people are very unproffessional. I went to get my allignment done and they charged my card. When i asked them about the allignment report they said that their printer is not working and they couldnt provide me the report for allignment. How would i even know whether they actually did the allignment. And even i dont see any difference while driving. I would not have done my allignment here if i knew that their printer is not working. So guys be careful about these guys. I would not recommend anyone to go there. read more

Do not waste your time, they completey screwed up a simple oil change. I asked for, and a large label under the hood clearly states, only synthetic oil. They used regular oil and put in the wrong filter which caused an oil leak as well. read more