They blocked this on Google Reviews!! Reposting!!
They RUINED my hair and turned it orange-brown AND charged me $340!! Then wanted ANOTHER $275 to fix it!!!!
***UPDATED AT THE END-to respond to their BS reply!
HORRIBLE experience and had to leave with very ugly hair. The do NOT know what they are doing and will rob you blind!
I went in needing just my roots foiled to a bright vanilla, creamy blonde, like I'VE ALWAYS HAD from other salons. I'm new to the area so had to go to a new salon. My existing hair that was foiled was dry and it was agreed that only my roots would be foiled, and I was told I would leave as a full blonde, literally assured. That was the service to be done. When the foil service was complete I was not allowed to look at it, told it would ruin the surprise and she turned me away from the mirror while she trimmed a straight line just along the bottom of my hair then blow-dried it. FYI, no hair cut was to be done and I told her I was growing it out. I already had my hair trimmed recently.
When I finally saw, it was all brown, one solid ugly dark orangey brown color! I was told she could turn it blonde, as I was already guaranteed and discussed in detail, IF I CAME BACK in FIVE WEEKS!!! AND THEN said it would cost me an ADDITIONAL $275!!! Outrageous!!!!
She had a ridiculous story that I "needed to use conditioner for 5 weeks before she could finish". Again, the agreed service was to ONLY foil the grow out to match my existing light blonde. There is zero need to "condition" for 5 weeks first!! Utterly absurd!!!
I left with ugly hair that I despise and felt robbed of my money on top of it.
I complained the next day when it all sunk in even more when I woke up to my horrible hair. My boyfriend thought it was so ugly as well. Not okay. The salon accused me of lying and texted me a photo that was supposedly of my hair and it looks blonde in it. It was obviously photo-edited or the picture was taken, without my knowledge by the way, under a spot light because my hair is NOT blonde. It's orange-brown, all the way through. I could have gone to the grocery store and spent $10 on a box of ugly hair dye to get that awful hair.
I texted ACTUAL pics of MY hair when I was accused of lying about the color of my hair and the salon finally agreed to refund my money. BUT, when I saw only $275 was refunded I called back and was told that my haircut cost $65, so they withheld that!! I did NOT ask for or receive a $65 haircut. Ridiculous!!
I'm reporting the fraud. They will not respond to my repeated requests for the rest of my money back.
NOW I need to find someone else, take time off work which costs me quite a bit, and pay a new person EXTRA to correct my hair.
They are truly scammers without skill out to steal unearned money, all while ruining hair. I am embarrassed to go out with this hair and feel so ugly in it. It's just not okay.
The extent of their scam was so shocking and violating!
UPDATE!!!! You lied in your response! Not surprising.
1. You said you'd foil/bleach my healthy roots. Stating you were not able to bleach my hair is a lie.
2. I did NOT book a haircut online. I CALLED for my appointment. Another lie.
3.I did NOT leave with blonde hair. My new stylist called my hair COPPER colored.
4. Clearly my new stylist could fix your mess. My hair is silky smooth and soft, and it's BLONDE!
5. Your customer service is unacceptable.
6. Your staff needs to go back to beauty school.
7. You still owe me the rest of my money back. You had no right to keep $65 for a non-existent haircut. ESPECIALLY since you refunded the other $275, which was to address how my hair was ruined. The LEAST you could have done was return it all. Tacky and extremely disrespectful. A SCAM! Period.
8. I had no reason to write this review if it weren't true. read more