Honest folks charging honest dollars doing quality work. No BS with these folks…read more Same day service and super friendly and knowledgeable.

Very grateful to have this company be as responsive as they were. Brad came out to assess my washer…read moreand dryer unit. He gave me feedback that was helpful in making a decision to invest in repairing them or buying a new unit altogether. Great, honest service.

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

When the serviceman from 1st Choice Central Texas left, I texted him and asked him to come back as…read morethe photos I took up inside the fireplace showed it was not clean. He said it was just soot and someone from the office would contact me to reschedule because he would not be returning. After waiting all afternoon, I texted a 2nd number the company had contacted me from and said I had safety concerns about our fireplace not being clean, but I received no response. I sent another text next day with no response. I contacted them several times through our Yelp messaging over the next couple of days, stating safety concerns and not being able to use the fireplace until we spoke with them, contacted them through their website form, and also left two courteous voicemail messages for their office letting them know we had safety concerns and asked for assistance. I had zero response to all of my efforts. I emailed and let them know I would be filing a complaint with the BBB and still received no response. I hired another company to come clean the fireplace and not only did he clean out a massive amount of soot and creosote left behind, he was stunned to find that the prior serviceman left his plastic brush and pole stuck up in the chimney. He gave it to me and I identified it as the brush the 1st Choice serviceman was using, as it was distinctive and particularly flimsy, which I noticed at the beginning of the clean. Things happen and if he had explained that his pole broke off and that he would have to come back with tools to get it out and finish cleaning, we could have moved forward. The basis for liability under negligence stems from an individual's failures to behave with the level of care that someone of ordinary prudence would have exercised under the same circumstances. He knowingly put our home and our personal safety at risk with a smoke and fire hazard, and that is egregious. It took months to settle our claim with our credit card company and get our money back. I've had time to consider my review and to post the facts without heightened emotion. Not cleaning the fireplace well and not returning calls for assistance is enough for a bad review but purposeful negligence is grounds for not being allowed to do business in this industry. The business office of this company has no excuse for failure to respond.

We had our fireplace chimney cleaned. Lee and Carlos worked efficiently and were professional and…read moreleft everything clean when they were done. I messaged them last week and was able to get an appointment for today. We wouldn't hesitate to hire them again!

Still top notch service from Amos, on all aspects of our dealings. Scheduling is fast and…read moreefficient, and more importantly, accurate. Our electrician, Garrett, called first thing the morning of our appointment, and gave an arrival time that was spot on. All the work was done quickly and efficiently, paid the invoice on the spot, and had all questions answered. Price was fair and reasonable, no surprises at the "last minute". Still highly recommended!

Called on 9/21 to ask about an appointment for an estimate on new electrical plug, got the…read moreanswering service. Mentioned in the message "hey, I know you're coming out tomorrow for another job, could someone swing by to give me a new estimate." Then 9/22 comes. I requested an appointment after 3pm. Replacing 3 existing fluorescent light with LED lights I have purchased and replacing 1 fluorescent with 3 mini LED lights. Got the impression they don't work after 3pm, said they could be there at 230pm. 245pm, no one has shown up, call and get the answering service again "hey is anyone showing up?"..."we'll forward your message". 250pm I text both the numbers who have been in contact with me about this project, no response. Around 4pm I sent an email. Today is 9/25 and I have yet to receive any response and at this point, please don't even bother. I'm truly disappointed because they've done work for me in the past without any issue. Not sure what went wrong, but you lost my referral and my business.

Have used these guys several times and they are friendly honest folks. Very professional and great…read morecommunication. I will continue to use them as needed and will refer them to family and friends! Highly recommend Tri City Service Repair!

Max and Kyler are absolutely amazing! They initially were hired by my landlord, but have been…read moreavailable for me on multiple occasions thereafter and have not disappointed. I completely trust their judgement and know that they have my best interest at heart and always want to help. Very knowledgeable! They are extremely reliable and always give ample notice before arriving. So grateful and would give them ten stars if I could!

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

They did a great job cleaning several Oriental rugs and…read morerunners. Also, I had them clean a couple fabric chairs where the dogs kept rubbing up against them. First go through didn't fully clean them but the second time that did the trick. Very good and professional.

I was very impressed with the level of professionalism. The work was conducted flawlessly and…read morefairly quickly. I did not feel like the business was trying to gouge me financially. I would recommend this place to anybody if they wanted the job done right at a reasonable price.

Called for an estimate on a complete new system install . Said his Dad would call the next day …read more Called back at the end of the next day and he tells me that his Dad called and got no answer . Didn't leave a message or try to txt .I told him I didn't get a voicemail or txt , he copped an attitude. Decided it would not be good to do business with them .

2nd time these guys have come out. They return calls in a timely fashion. Arrive on time. Do…read moreexcellent work and have great prices! These guys go above for their customers! We will not use anyone else!